DASHBOARD REPORTING July 29, 2016 Land Use Permitting & Enforcement

MUNICIPALITY OF ANCHORAGE Development Services Department

Land Use Permitting & Enforcement Section Inform; Educate; Enforce

Purpose

Protect the travelling public and improve the quality, useful life, and safety of the public rights-of-way within the Municipality of Anchorage. Improve quality of life and ensure compatible land uses through effective zoning review and enforcement of Title 21, Land Use Regulations. Provide assistance to general public and development community through review of facility licenses, administrative land use permits, and business development proposals and assign and maintain unique addressing and street names to ensure conformance with Anchorage’s land use regulations.

Direct Services

• Inspect construction projects within municipal rights-of-way; • Review plans and issue right-of-way permits on a timely basis; • Investigate and resolve complaints regarding illegal usage of rights-of-way. • Enforce Title 21, the Land Use Code; • Primary point of contact for public on 343-4141 Code Enforcement HOTLINE; • Perform land use/zoning plan review of building plans for residential and commercial

projects; • Perform final zoning inspections of completed construction projects; • Conduct land use reviews (at request of property owner, developer, mortgage lender,

etc.) to determine a parcel’s zoning status, conformity with other land use regulations, and/or eligibility for grandfather rights;

• Inspect properties for zoning compliance for administrative land use permits for bed and breakfast establishments, antenna towers and attachments, snow disposal sites, adult entertainment establishments, and premises where minors are not allowed;

• Review and inspect day care centers, animal facilities (such as kennels), and businesses selling alcoholic beverages for compliance with municipal land use regulations when those businesses seek new licenses or renewals; and

Accomplishment Goals

• Protect the travelling public and the municipal rights of way, the largest single asset of the Municipality of Anchorage at +$10 billion;

• Respond to land use code complaints within established timeframes; • Respond to Right of Way code complaints within established timeframes; • Complete final zoning inspections same day as requested; • Provide timely and accurate services for:

o Land use reviews/determinations; o Administrative land use permits; o Business facility reviews and inspections; o Assignment of new addresses; and o Maintenance of GIS map data layers for roads and addresses; and

DASHBOARD REPORTING July 29, 2016 Land Use Permitting & Enforcement

Performance Measures

Progress in achieving goals will be measured by: Measure #9: Percent of inspections of permitted construction completed same day to ensure installation compliance w/ MOA standards & specifications (ROW Enforcement)

Percent of Inspections Completed Same Days as Requested Month/Year # of ROW Officers Requested Accomplished Percent

Jan 16 7 26 26/759 100% Feb 16 7 45 45/128 100% Mar 16 7 24 24/251 100% Apr 16 7 38 38/157 100% May 16 7 276 276/495 100% Jun 16 7 216 216/424 100% Jul 16 7 105 105/565 100% Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 15 7 24 24 / 1,648 100% Feb 15 7 19 19 / 430 100% Mar 15 7 22 22 / 131 100% Apr 15 7 36 36 / 429 100% May 15 7 155 155 / 457 100% Jun 15 7 284 284 / 700 100% Jul 15 7 259 259 / 723 100% Aug 15 7 224 224 / 884 100% Sep 15 7 172 172 / 647 100% Oct 15 7 93 93 / 844 100% Nov 15 7 40 40 / 304 100% Dec 15 7 18 18 / 677 100% Annual Totals – Prior Years 2014 6.6 3,886 3,886 / 14,751 100% 2013 6 1,952 1,952 / 6,720 100% 2012 7 1,309 1,309 / 6,512 100% 2011 7 1,035 1,035 / 3,189 100%

In the “Accomplished” column inspections are reported in two categories, separated by a “/.” The first number represents the number of inspections accomplished same day as requested and is used to compute the percent result. The second number is the total number of inspections performed for the month. The larger number for total inspections reflects on how a single job may require numerous inspections. Examples of inspection types are: initial, progress (there could be 4-6 or more progress inspections), final, and warranty.

Measure #10: Percent of all complaints of illegal uses within the rights-of-way inspected within one working day of receipt. (Right-of-Way Enforcement Section)

Percent of Illegal ROW Usage Complaints Investigated within One Working Day

Month & Year

# of ROW

Officers Number of Complaints

Number Investigated

within 1 Working Day

Percent Investigated

within 1 Working

Day

# Found to be no Violation

Cases w Violations

Closed this

Quarter (new cases)

Cases w Violations

Closed this Qtr

(pre-existing cases)

Jan 16 7 76 76 100% 4 166 8 Feb 16 7 34 34 100% 1

DASHBOARD REPORTING July 29, 2016 Land Use Permitting & Enforcement

Month & Year

# of ROW

Officers Number of Complaints

Number Investigated

within 1 Working Day

Percent Investigated

within 1 Working

Day

# Found to be no Violation

Cases w Violations

Closed this

Quarter (new cases)

Cases w Violations

Closed this Qtr

(pre-existing cases)

Mar 16 7 47 47 100% 4 Apr 16 7 77 77 100% 3

249 22 May 16 7 87 87 100% 6 Jun 16 7 99 99 100% 5 Jul 16 7 53 53 100% 8

Aug 16 7 Sep 16 7 Oct 16 7

Nov 16 7 Dec 16 7 Jan 15 7 114 114 100% 4

90 45 Feb 15 7 43 43 100% 2 Mar 15 7 54 54 100% 2 Apr 15 7 64 64 100% 2

159 26 May 15 7 54 54 100% 3 Jun 15 7 55 55 100% 5 Jul 15 7 55 55 100% 3

247 35 Aug 15 7 74 74 100% 4 Sep 15 7 107 107 100% 7 Oct 15 7 93 93 100% 9

269 11 Nov 15 7 140 140 100% 5 Dec 15 7 34 34 100% 0 Annual Totals – Prior Years 2014 6.6 1,310 1,310 100% 119 1,491 226

2013 6 1,848 1,864 101%* 189 1,738 279

2012 7 2,478 2,457 99.2% 230 2,420 125 2011 (3 qtrs) 7 1,523 1,493 98% 134 1,425 161

*Greater than 100%, because officers observed and investigated violations in same day in addition to investigating complaints received same day. Measure #11: Percent of land use enforcement complaints that are inspected within one working day of receipt. (Land Use Enforcement Section)

Percent of land use enforcement complaints that are inspected within one working day of receipt. (Land Use Enforcement Section)

Month/ Year

# of LUE

Officers Number of Complaints

Number Investigated

within 1 Working Day

Percent Investigated

within 1 Working

Day

# Found to be no Violation

Cases w Violations

Closed this

Quarter (new cases)

Cases w Violations

Closed this Qtr

(pre-existing cases)

Jan 16 6 75 75 100% 2 302 72 Feb 16 6 95 95 100% 9

Mar 16 7 143 143 100% 4

DASHBOARD REPORTING July 29, 2016 Land Use Permitting & Enforcement

Apr 16 7 138 138 100% 6 438 111 May 16 7 166 166 100% 15

Jun 16 7 149 149 100% 12 Jul 16 8* 141 141 100% 4

Aug 16 Sep 16 Oct 16

Nov 16 Dec 16 Jan 15 7 80 80 100% 2

69 41 Feb 15 7 75 75 100% 2 Mar 15 7 131 131 100% 4 Apr 15 7 152 152 100% 13

369 40 May 15 7 166 166 100% 6 Jun 15 7 56 56 100% 1 Jul 15 *7 (6) 123 123 100% 13

247 127 Aug 15 *7 (6) 95 95 100% 10 Sep 15 *7 (6) 129 129 100% 5 Oct 15 *7 (6) 106 106 100% 7

250 94 Nov 15 *7 (6) 57 57 100% 4 Dec 15 *7 (6) 71 71 100% 4 Annual Totals – Prior Years 2014 6.2 1,310 1,310 1005 119 1,396 276 2013 5 1,538 1,529 99% 118 1,118 416 2012 6 1,826 1,749 96% 119 1,775 330 2011 (3 qtrs) 6 1,194 1,031 86% 182 940 512

*One officer is in training. Six officers and 1 lead officer are available to perform inspections in this time period. Measure #12: Percent of final zoning inspections completed same day as requested (Land Use Enforcement Section) 2016 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Inspections Requested 29 34 31 27 43 78 77 Completed Same Day 29 34 31 27 43 78 77 % Completed Same Day 100% 100%

100% 100% 100% 100% 100%

# of Staff 6 6 7 7 7 7 2015 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Inspections Requested 81 41 73 159 58 187 118 175 111 68 46 48 Completed Same Day 81 41 73 159 58 187 118 175 111 68 45 48 % Completed Same Day 100% 100%

100% 100% 100% 100% 100% 100% 100% 100% 99% 100%

# of Staff 7 7 7 7 7 7 *7 (6) *7 (6) *7 (6) *7 (6) *7 (6) 6

Yearly 2014 2013 2012 2011

(3 qtrs) Inspections Requested 531 773 428 125 Completed 526 772 426 115

DASHBOARD REPORTING July 29, 2016 Land Use Permitting & Enforcement

Same Day % Completed Same Day 99.1% 99.9% 99.5% 92% # of Staff 6 5 7 3

Performance Measures Definitions and Terminology Example: Measure #15: Percent of land use enforcement complaints that are inspected within one working day of receipt. (Land Use Enforcement Unit) Complaint(s) is defined as a request for assistance or an allegation of a use or activity not permitted by applicable Anchorage Municipal Code (AMC). Inspect(ed) is defined as the formal examination or action by the assigned enforcement agency to resolve the request for assistance and/or determine whether a violation of municipal code has occurred. Examples include but are not limited to: complaint review, contact of complainant or alleged violator, issuance of relevant correspondence, site visit and the like, and, completion of the supporting data entry and documentation of evidence and results. Working day is defined as a scheduled shift a code enforcement officer is working who is responsible for the type of complaint and area the complaint is filed in. “Working day” does not include scheduled days off such as weekends or holidays. However “working day” includes scheduled vacation days as management has the responsibility to provide area coverage during those times.

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Code Enforcement AreasMunicipality of Anchorage

Abbott/Campbell - Elaine Quiboloy-ReidMidtown - Kevin CollinsEagle River/Chugiak - Tim HamrickHillside/Turnagain Arm - Rick NovyNorth Anchorage/NE Anchorage - Ben CoggerWest Anchorage - Cora Weaver

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Alaska Botanical Garden

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SW1327

SW1432

SW3940SW3939SW3938

SW3142

SW3542

SW3742

SW3842

SW3642

SW1330

SW3442

SW1329

SW2842

SW3342

SW3242

SW2942

SW2742

SW3043SW3030

SW2930

SW2642

SW2830

SW2730

SW2630

SW2542SW2530

SW2430 SW2442

SW2330

SW2230

SW2342

SW2242

SW2130 SW2142

SW3942

SW2030 SW2042

SW1332

SW3042

SW

SW0633 SW0634SW0632 SW0635 SW0636 SW0637SW0631 SW0638 SW0639SW0630 SW0640 SW0641 SW0643SW0642

50 1 20.5 Miles

Map prepared by:

Land Records - ROW - SurveyProject Management & Engineering

Public Works DepartmentMunicipality of Anchorage

December 2014

ROW Inspector Districts

Chief, Code Enforcement CE-6 Jack FrostLead ROW Enforcement Officer RW-11 John SnelsonNorthwest District (NWD) RW-12 Ralph JordanCentral Business District (CBD) RW-13 Frank KellyNortheast District (NED) RW-14 Travis JustSouthwest District (SWD) RW-15 Charlie EliassenSoutheast/Girdwood District(SED) RW-16 Mike WaltersEagle River District (ERD) RW-17 Jon Sauerbrey