Municipal Service Delivery Officials

Presentation to MISA Canada Municipal CIO Council Summit

May 30, 2012

MSDO Elevator Speech

MSDO is an organization of municipal service delivery officials who create, manage and/or support municipal service delivery initiatives across Canada

MSDO provides a forum for members to share experiences and knowledge, and provides a unified voice for municipal service delivery officials to other groups

Brief History of MSDO

2002 - Service delivery managers in southern Ontario meet informally

2005 - Service delivery managers of six large Canadian cities meet

2006 – 2010 - Additional municipalities across Canada participate in annual meetings

2010 - Registered as a legal entity

MSDO Structure Pan-Canadian; No regional chapters Municipal members

One vote per municipality Membership fee based on population (ranges from $150 to

$1,000)

Affiliate members Other public sector or related groups approved by the Board No voting rights Fixed membership fee ($375)

Position Name and Title Member Municipality

President Kate JohnstonManager, Service Delivery Improvement

Region of Halton

Vice President Melanie SwenarchukManager 311

City of Winnipeg

Treasurer Glenn BrunettiManager, Service Delivery

Region of Peel

Secretary Rhonda TsingosMgr, Contact Centre Service Integration

City of Brampton

Director – Eastern Region

Janine HallidayManager, Citizen Services

City of St. John’s

Director – Central Region

Karla HaleDirector, C

Region of Peel

Director – Western/ Northern Region

Terry PearceManager, Citizen Services

City of Calgary

Current Board of Directors

MSDO Committees

ConferenceCommittee

MembershipCommittee

CommunicationsCommittee

Current Membership

37 members 36 municipal 1 affiliate (ICCS)

Regional distribution 27 from Ontario 1 from Quebec 2 from Eastern Canada 6 from Western Canada

Challenges

Uneven regional representation Providing communications/activities in French Communication between members Raising awareness of MSDO beyond existing members

Next Steps

Develop an internal communications strategy(June – October)

Develop a Strategic Plan (June – October) Seek mutually beneficial opportunities with ICCS (ongoing) Explore greater collaboration with MISA (ongoing) Develop and implement external communication strategy

(winter 2013)

An Invitation

MSDO Annual ConferenceOctober 9 -11, 2012Kitchener

ICCS course: Understanding and Enhancing Citizen AccessOctober 12, 2012Kitchener

Questionsand

Discussion

Kate JohnstonManager, Service Delivery ImprovementHalton Region905-825-6000 ext 7230kate.johnston@halton.cawww.halton.ca

Contact