Municipal Open Government Framework - Beta Version

Presented by Jury Konga, Principal

eGovFutures Group

Municipal Open Government Framework

- the Beta Version

MISA Ontario 2011 Annual ConferenceJune 6, 2011.

Context: Open Government, Gov 2.0, Open Data

Open Gov Principles, Core Components & Service Delivery

Municipal Open Government Framework – Beta

MOG Framework – Supporting Infrastructure

Concluding thoughts

Overview

MISA Ontario 2011 Annual Conference

Municipal Open Government Framework - the Beta Version 2

• Roots in Freedom of Information legislation (oldest identified with Sweden in 1766, U.S.A. 1966; Canada FOI as well as Privacy Act; 1983)

• More recently, Open Government focuses on citizen engagement, transparency, accountability, collaboration and innovation

• 3 Pillars of Open Government from Senator Kate Lundy, Australia:Citizen- Centric Government, Open and Transparent Government and Innovation Facilitation (June 2009)

• President Obama’s Open Government directive (Jan. 2009) synopsis: Government should be transparent, participatory and collaborative

Context- Open Government

3MISA Ontario 2011 Annual Conference

Municipal Open Government Framework - the Beta Version

• “Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance Democracy”William Eggers, Deloitte. 2005

• Gov 2.0 “is the use of technology – especially the collaborative technologies at the heart of Web 2.0 – to better solve the collective problems at a city, state, national and international level”Tim O’Reilly, “Open Government – Collaboration, Transparency and Participation in Practice”. 2010

• From GovLoop (the government Facebook), working definition (2010):Gov 2.0 embraces the use of new and old tools, changes of employee and contractor culture, and improvements in processes that make government more transparent, collaborative, and participatory--enabling citizens and others to gain more efficient and timely access to data, information, and services through the sharing and distribution of information within and throughout the government.

Context- Gov(ernment) 2.0



• Open Data is a foundational component for Open Government and focuses on freely making public data available in a usable format for all to re-use and add value for the benefit of citizens.

• Open Data – it’s about public data being easily discoverable, readily accessible and freely available without restrictions (to a degree)

• Recent Open Data initiatives have focused on public sector data and very recently has also turned to private sector corporate data

• Open Data – not new, we’ve been doing it for a while … what has changed is the public’s expectations of expanded scope and ease of access to government data

Context- Open Data



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Open Government-Principles & Core Components



Business: Public Services

Structure: Corporation

Governance: Council (Board of Directors)

Servicing: Citizens and Businesses- the SHAREHOLDERS

Open Government- Perspective for Local Government



President Obama’s goals from the Open Gov Directive … stated• Publish Government Information Online• Improve the Quality of Government Information

• Create and Institutionalize a Culture of Open Government• Create an Enabling Policy Framework for Open Government

Source: http://www.whitehouse.gov/open/documents/open-government-directive

A declaration of open government by the Australian Government: “Engage: Getting on with Government 2.0”; Report of the Government 2.0 Taskforce

Open Government- the Principles

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http://www.finance.gov.au/publications/gov20taskforcereport/chapter3.htm#a5



http://www.whitehouse.gov/open/documents/open-government-directive

http://www.finance.gov.au/publications/gov20taskforcereport/chapter3.htm#a5

1. The Commissioners endorse and promote open government as a means to enhance transparency and accountability which are essential features of good governance and critical elements of an effective and robust democracy.

2. The Commissioners call on the federal and all provincial and territorial governments to declare the importance of open government, including specific commitments for stronger standards for transparency and participation by the public.

3. Governments should build access mechanisms into the design and implementation stages of all new programs and services to facilitate and enhance proactive disclosure of information.

4. Through ongoing consultations with the public, governments should routinely identify data sources and proactively disclose information in open, accessible and reusable formats. Public access to information should be provided free or at minimal cost.

5. In implementing open government policies, the federal and all provincial and territorial governments should give due consideration to privacy, confidentiality, security, Crown copyright and all relevant laws.

Open Government - Principles in Canada

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Source : Sept 1, 2010 Resolution of Information and Privacy Commissioners of Canada, Provinces and Territorieshttp://www.oic-ci.gc.ca/eng/rp-pr-ori-ari_2010_1.aspx



http://www.oic-ci.gc.ca/eng/rp-pr-ori-ari_2010_1.aspx

Declaration of Local Open Government Principles• “[City] is committed to transparency …..

• [City] is committed to meaningful public participation …..

• [City] is committed to collaborating with the public and across government …..

• [City] is committed to sharing best practices and software and other resources with other government entities. …..”

Open Government - Local Open Government Principles



Source : Open Government Initiative; http://opengovernmentinitiative.org/declaration-of-local-open-government-principles/

http://opengovernmentinitiative.org/declaration-of-local-open-government-principles/

http://opengovernmentinitiative.org/declaration-of-local-open-government-principles/

Open Government - A View of Principles

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Aggregated view from the prior stated sources



Open Government Components- Focus on Citizens

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Core Component Value to Citizens

Citizen Engagement Democracy with the opportunity to participate and influence policy

Open Data Transparency via access to public information and potential value added products and services

Collaboration Efficiencies in government , reduced duplication of effort and better results

Innovation Enhancing policy , service delivery and optimizing government resources

What needs to improve to benefit citizens …



Leadership & Governance

Policy & Standards Technology

Municipal Open Government Framework (MOGF) – Beta Version



Citizen Engagement Open Data Collaboration Innovation

MOGF Core Components

MOGF Supporting Infrastructure

Data Human & Financial

Resources

Municipal Open Government Framework (MOGF) – Beta Version



Everything relates to everything



Open Governmentand Service Delivery

Our business – Public Service

Our services – defined via Municipal Reference Model v2, a MISA project

Our approach - Citizen Centric Service ExcellenceInstitute for Citizen Centric Service (ICCS)

Need integrated service delivery – Service One concept as per MISA Ontario 2009 & 2010 Annual Conferences

Open Government and Service Delivery




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ClientOrganizations

IndividualClientsOutputs

ProviderOrganizations

Authority

AccountabilityRoles

Responsibility

Used in

Deliver

Accomplish

Governance Outcomes& Impacts

Jurisdictions

Programs

Services

Processes

Resources

Municipal Reference Model MRMv2 Components – An Organizing Framework

Work in Progress

Source: “Describing Municipal Government -Using Programs and Services” presentationby Roy WisemanMISA Ontario 2011

Annual ConferenceMunicipal Open Government Framework

- the Beta Version

A few thoughts for further discussion …


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ServiceExamples & a Challenge

Open Government Elements – Potential Role

CitizenEngagement

Open Data Collaboration Innovation Comment

Communi-cations

2 Way Dialogue Proactive info access

Communication.Tools

Social media + channels

Increasing Needs

Land Use Planning

Enhance practices

Scenario assessments

Local – global planning

Real-time online

Innovation opportunities

Social Services Dynamic assessments

Wellness indicators

Share Best Practices

Data /visual mashups

New approaches

Public Works Field Service Ambassadors

Projects & Status

Common stds & IT tools

Enterprise Mobile Apps

Needs more collaboration

Resource constraints

Comment on budgets

Reduce FOI needs

Intranet Wikis Shared Services

Direct Impact on services



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MOG Framework- Citizen Engagement

Municipal Open Government

• Leadership & Governance

• Policy & Standards• Technology




Data Human &

Financial Resources



Citizen Engagement- Diverse Shareholders

20Images via MS Office



Citizen Engagement - Social Media is key

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Gov 2.0/Web 2.0/ Social Media technologies are pervasive

“Game changer” - key in engagement

New channels for interacting

Communications demands increase



Citizen Engagement- Blogging, Tweeting, YouTubing … Engaging

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Social Media (Web 2.0) tools, Community engagement, internal collaboration

Example cities: Nanaimo, Kelowna, Guelph, Niagara Region

Continually evolving and enhancing



Use of Social Media is a key element of Open Government

Assessment of existing policies undertaken by Center for Technology in Government, State University of New York

Corporate Communications Policy and protocols will need to be updated

Citizen Engagement- Social Media requires new Policy

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Source: “Designing Social Media Policy for Government: Eight essential elements” http://www.ctg.albany.edu/publications/guides/social_media_policy/social_media_policy.pdf



Social Media

Policy is there for a reason – to provide structure and guidelines

…. While enacting policy, don’t lose sight of why the policy exists

Citizen Engagement- Policy 2.0 needs to happen

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Citizen Engagement- the WE approach

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Consider a new focus for the Service Provider – Client Relationship

Service Provider

Service Recipient

Us

Government

Them

Citizens

From this ….

Service Provider

Service Recipient

to this ..

WE

A Community ApproachTo Public Service



ChangeCamps, CityCamps, GovCamps, BarCamps, TransitCamps …opportunities are endless

Citizen Engagement- go Camping



Manitoba & Saskatchewan flooding

First implement-ation of Ushahidi platform in Canada

Citizens actively engaged

Visualization, submit reports, get alerts, download reports

Citizen Engagement - Open Community Project

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Source: http://mbfloods.ca #mbfloods via Tweetdeck



Local Gov-> closest to citizens & best opportunity to lead in citizen engagement

Ongoing dialogue with your shareholders

"We are turning the budget and planning process upside down by starting with you” Calgary Mayor Nenshi

Citizen Engagement - Local Government Leadership



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MOG Framework- Open Data







Data Human &

Financial Resources



Open Data- Foundational to Open Gov

Open Government as defined by citizens and communities of interest has a data – centric focus

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Source: Suzanne Long from Toronto ChangeCamp 2009



Completeness

Primacy

Timeliness

Ease of Physical and Electronic Access

Permanence

Open Data- Principles



10 Principles for Opening Up Government Informationhttp://sunlightfoundation.com/policy/documents/ten-open-data-principles/

Machine readability

Non- discrimination

Use of commonly owned standards

Licensing

Usage costs

Open Data- Principles



10 Principles for Opening Up Government Information

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“Access by Design” principles from Ontario Information and Privacy Commissioners Office (April 2010)

1. Proactive, not Reactive2. Access Embedded into Design3. Openness and Transparency = Accountability4. Fosters Collaboration5. Enhances Efficient Government6. Makes Access Accessible7. Increases Quality of Information

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Source: http://www.ipc.on.ca/images/Resources/accessbydesign_7fundamentalprinciples.pdf



Open Data- Principles in Ontario

Open Data- Where in the World?



Open Data - From Local to Global



Federal : started shortly before election call. One year pilot. Considered 2 – 3 years behind UK & USA

Provinces: some GIS data related sites. BC has Minister of Open Gov

Municipalities are the Leaders in Open Data. In Ontario: Toronto, Ottawa, London, Windsor, Mississauga. Others in planning stages.

Open Data - the Canadian Scene



Open Data - Diverse Data Offerings



Images: Metrolinx, VIVA transit, City of Toronto, CHFI, Town of Markham

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Open Data - Crowdsourcing the Data

Today’s examples of where tomorrow will go



Open Data - We Have Data …Now What?

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• USE THE DATA!• Washington DC

– Apps for Democracy ’09

• Code for America – “Connecting City Governments & Web 2.0 talent

• DataSF ’09 “Innovation Showcase”



Open Data - We Have Data …Now Apps

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• USE THE DATA!• DataTO.org –

community based• Apps4Edmonton –

City sponsored• Ottawa Apps

contest – 80+ apps• Apps for Climate

Action – B.C.• Many civic apps

via coder/“hacker” community



G4: Vancouver, Toronto, Edmonton & Ottawa ODF Project: August – December 2010. ODF Components

• Governance• Principles & Policy• Standards• Technology• Data, Operations & Human Resources• Open Data Portal• Future Roadmap

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Open Data- G4 and the Open Data Framework



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Open Data - Open Data Maturity Model

Five Phases of Open Data

Evolutionary withinInfo Management Best Practices



OpenData.EARTH

OpenData.EARTH

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Academia, Non-Profits,

Community Groups

OpenStreetMapCommunity

Updates

External Data Linkages(e.g. World Bank)

OpenData.CA

Provincial

Municipal

Federal

Public Service

Source: Municipal Open Government Framework, 2010www.slideshare.net/jkonga

Open Data - From Local to Global



Original Concept Circa 1994

ALL citizens are living on the same planet …..

everything connects to everything

… think Global Warming, World Health, Crisis Response

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MOG Framework- Collaboration







Data Human &

Financial Resources



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Open Government - Collaborate Now



“All of us are smarter than one of us”

“There are more knowledgeable people outside your organization than inside”

Collaboration- a Continuum

Collaboration is a continuum - from Himmelman’s hierarchy of “mutually beneficial” relationships:

“Networking - simply involves exchange of information for mutual benefits.

Coordinating - involves information exchange, altering activities for mutual benefits and achieving a common purpose

Cooperating - builds on coordination and requires participating entities to share resources, implying a higher level of organizational commitment which sometimes

Collaborating - is the highest hierarchy of relationship, requiring the greatest level of trust, time and share of organizational resources and jurisdiction”



Collaboration- another view of the Continuum

Variables can be viewed as • Subject themes (e.g.

Special Interest Groups or Project Teams)

• Scope of interest (e.g. local to global)

• Geographic extents of activities (e.g. neighbourhood, city, region, etc).



Collaboration Opportunities• G + G Collaboration

• G + B Collaboration

• G + C Collaboration

Why haven’t we had more projects like BizPal, MRM and engaging the community?

Collaboration- Examples of Success



June 3 – 5, 2011.

Examples include:• MISA Ontario

Gov 2.0 SIG and Committees

• GovLoop, Civic Commons, Open Knowledge Foundation, MuniGov 2.0

Collaboration- Non Profit Successes



Collaboration - Community Driven Successes

5050

Citizens and Non-Profits are driven by ideals not politics

UK examples – My Society.org, FixMyStreet.com, TheyWorkForYou.com

Canada examples – visiblegovernment.ca, FixMyStreet.ca, OpenParliament.ca, DataLibre.ca, civicaccess.ca

MANY applications facilitated by Open Data



Collaboration - Grass Roots Open Data Community



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Collaboration - Leveraging your personal networks



Everyone has their own personal and professional networks that should be leveraged towards collaboration

Example shown is a LinkedIn network

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Collaboration- Moving forward as a community

Need to leverage ourCommunity Intellectual Capitaland resources



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MOG Framework- Innovation







Data Human &

Financial Resources



Innovation- Make it default

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Promote innovation - don’t stifle it!



For the last time, no, I do not know what the ROI is on it!

Institute for Citizen Centred Service• Report on Innovation in Municipal Service Delivery (2010)

Need a focal point for Innovation• Ontario Centre Of Excellence for Innovation in Municipal

Government (proposed in 2009 presentation http://www.slideshare.net/jkonga/web-20-from-a-social-to-a-service-web )

Apps Development contests and hackathons, leveraging social media technologies, cloud computing (IaaS, SaaS, DaaS …)

Innovation- Current State



Innovation should be default for the organization

5757

Source: http://zope.cetis.ac.uk/members/scott “

Internally there’s a need to leverage the intellectual capital

External engagement for innovation … “there ‘s more knowledgeable people outside your organization than inside”

Innovation is addictive

Innovation- Corporate Culture



Innovation - Government as a Platform

Differing interpretations of GaaP … characteristics:

Transformative and Mission driven

Policy Based Counter-balancing with

Citizens 2.0 Technology enabled and

iterative Government as a

Platform … is evolving

5858

Source: Adapted from “What Does Gov 2.0 Look Like”, Mark Drapeau, May 24, 2010. O’Reilly Radarhttp://radar.oreilly.com/2010/05/what-does-government-20-look-l.html

Gov 2.0 is transformative and mission driven

Gov 2.0 is Policy based

Gov 2.0 is Counter-balancing

Gov 2.0 is technology enabled and iterative



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Service One (2.0)- The Service Coordinator

Service One (2.0)- The Service Coordinator

Integrated Service Delivery “Engine”

Standardized Processes, Protocols and Knowledge Base

Business KnowledgeDatabase

Service Requests

Requests from MyHomePage(Facebook, Linkedin, etc)

Expectations continue to increase – an integrated, holistic approach must be taken

As per Tim O’Reilly’s “Gov as a Platform – do the least possible to enable others to build”

Build a partnership between Gov, private sector and the developer community

Innovation - Integrated Service Delivery

Source: From a Social to a Service Web, 2009. www.slideshare.net/jkonga MISA Ontario 2011 Annual Conference


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MOG Framework- Supporting Infrastructure







Data Human &

Financial Resources



The “elephant” in the room – well known but what to do? Consider • “Good Failure” - a point on the

road to success.• Engagement – need to increase

participation/buy-in• Transparency – moving from

control to empowerment

Effective Change Management requires leadership

MOGF Supporting Infrastructure - Organizational Culture

6161

http://www.publivate.com/?p=671



Strong leadership is key• Not just senior management … ALL levels• Political support• Community support

Effective Governance is needed• Enterprise approach – leverage existing structure• May begin with small informal working group• Report to Senior Management team

MOGF Supporting Infrastructure- Leadership & Governance



Enhanced Citizen Engagement, Open Data, Collaboration and Innovation- speaks to the need to consider new policies

Some key policy areas include:• Use of social media• Information access & protection of privacy• Information and records management• Human resources policies and • Performance measurement

MOGF Supporting Infrastructure- Policies & Standards



Leverage existing policies and standards – collaborate towards those that don’t exist

MISA Ontario Gov 2.0 SIG Open Muni - Policy and

Standardshttp://wiki.openmuni.org/

Center for Technology in Government – Social Media Policy http://www.ctg.albany.edu/

W3C http://www.w3.org/TR/gov-data/

OMG Many others exist – use them

MOGF Supporting Infrastructure- Policies & Standards



http://gov.omg.org/gov-wg-opengov.htm

MOGF Supporting Infrastructure- Technology … many options



Microsoft Citizen Service Platform

THE CLOUD !IaaS, SaaS, DaaS

…..

THE CLOUD !IaaS, SaaS, DaaS

…..

MOGF Supporting Infrastructure- Data, Human and Financial Resources



Data• Strategic asset required for all government operations and

supporting open government• Opportunities for enhancing info management practices

Human and Financial Resources• Develop plan for re-allocation of resources based on

business alignment to principles of Open Government• Policy and Process reviews should be viewed as

opportunities for more effective and efficient operations

Embrace Open Government– it’s becoming the new way of doing business. It’s a win-win for government and citizens

Engage and Empower Citizens - the opportunity exists to make quantum leaps in public service delivery & community building throughout Canada

Accelerate Open Data – all levels of government need to increase knowledge and pick up the pace of moving forward to benefit all

Collaborate Now - limited resources and increasing internal and external demands for efficient and effective government dictate it

Make Innovation the default – expectations are that government will become open and efficient through innovation

Adopt the Municipal Open Government Framework – Beta Version and make it better

Concluding Thoughts …



Open Government -Final thought

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Open Government is

GOOD Government

… we all benefit!



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You’re invited! Wednesday June 8, 2011. 1:45 – 3:00. Orion A

MISA Ontario Gov 2.0 SIG Unconference – collaboration opportunity

Open Gov, Gov 2.0, Open Data …



Source: MISA Ontario 2011 Conference program

Jury Konga, PrincipaleGovFutures Group

[email protected] @jkongaSkype jury.konga

Other presentations:www.slideshare.net/jurykonga

www.slideshare.net/jkonga

Thank You

Municipal Open Government Framework - Beta Version

Technology

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