Multi-facet Organisation Culture
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Transcript of Multi-facet Organisation Culture
CASE STUDYMulti-facet Organisational Culture
Prepared by: Pamela Prudence (01.06.2016)
DISCLAIMER◦ The following is an individual’s opinion and perspective◦Does not represent any discovery or fact◦ Independent of companies featured as case studies
Scope◦ Corporate Strategy◦ Corporate Culture◦ Kitchen Operations◦ Customer Service – Evolution◦ Business Expansion
Corporate Strategy◦ Cook to order Concept
Corporate Culture'M' stands for Mountain - dignified and noble.'O' stands for Ocean - wide and vast.'S' stands for sun - vibrant and life-giving.
Kitchen Operations◦ Reminder
◦ One Piece Flow◦ Eliminate Waste◦ Problem Solving (Kaizen and Learning)◦ Core Principle – Best Quality, Lowest Cost, Shortest Lead Time, Best Safety, High Morale
◦ Long Term Philosophy◦ Heijunka◦ Standardization◦ Visual Control◦ Sort – Straighten – Shine – Standardize – Sustain (Source: Toyota Way)◦ Seiri - Seitou – Seiso – Seiketsu – Shitsuke (Source: 5 S’s, Masaaki Imai)
Customer Service◦ Long Term Philosophy
◦ Heijunka (“Leveling”)◦ Shine (“Cleanliness”)◦ Gembatsu (Relevant Objects)
Business Expansion◦Hansei – Relentless Reflection◦Nemawashi – Decide slowly and thoroughly◦Houvensou (Report, Update, Consult) ◦ Execute Quickly◦ Last Notes:
◦ Do not seek perfection◦ Do not spend money on kaizen◦ Wisdom of 10 instead of 1◦ Respect for Humanity
Photo Credits: Studio Ghibli
Next Steps◦ To be discussed