Multi-Card Solutions Purchasing Card Travel Card eVA electronic payments tool (vPayment) GE CPS -...

Multi-Card SolutionsPurchasing CardTravel CardeVA electronic payments tool (vPayment)

GE CPS - Payment Services

The Commonwealth of Virginia Payments Provider

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GE Proprietary and Confidential

March 2007

Agenda

Introductions

GE experience and innovation – what makes us different

MasterCard International – it’s all in the data

Individualized Account Management – customized service

Technology demonstration – NetApps, NetService, & SAM

Technical integration – costs and support

Flexibility – comprehensive, customized solutions

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March 2007

Experience and InnovationExperience

GE has 30+ years experience in card industry

Issued 100 million+ credit cards

GE has one of the largest programs

Strong industry experience

Product Features

Unsurpassed acceptance: 24 million MasterCard locations

Interface to financial systems

Free consulting to drive results

SWAM reporting

Quality service

Technology

Daily data

Internet reporting – from agency level to rolled-up for entire organization

Robust real-time cardholder maintenance

vPayment – patented

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March 2007

Key Differentiators/Why GE?

Maximize Program Efficiency• “Not just a bank” - Best practice sharing and extensive GE

expertise

• Leading-edge technology and reporting

• Free consulting services

• At the Customer For the Customer – Six Sigma Quality

• Flexible to meet your needs

• Extensive global relationships and reach

Maximize Financial Benefits• Cost reduction through automation of program

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March 2007

Acceptance

*Information provided by MasterCard

• 24 million merchant acceptance locations in more than 220 countries & territories

• Five years of double digit growth amounting to 3X more acceptance than the previous COV vendor*

• More than 900,000 ATMs in over 100 countries*

• MasterCard/GE solution captures 999 lines of data with up to 120 characters per line

• Large ticket transaction discount rate–must also pass level 3 data

Higher acceptance = more data

More data = improved negotiations

It all adds up to a higher rebate

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March 2007

Programs

•Executive card•Rewards program •Comprehensive insurance•Free primary car rental insurance•Cardholders pay on-line or

by phone•Hotel Folio•NO F/X fee bank mark up

•Eliminate POs•MCC/cardholder controls•Accurate cost coding •Tracks preferred supplier spend•Sales and use tax•Temp help•1099/MWOB data•Pre-Auth

•Digital end-to-end •PO number, accounting data, buyer name automatically captured •Fully “hands free” process •Unique time and dollar range limits on specific transactions

Travel Purchasing vPayment

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March 2007

• Strategic Account Management reporting system

• Gains Travel Card Rewards™

• Global data roll-up

• Customized plastic and messaging

• Pre-population of all expense reporting packages

• Delinquency, exception and standard reports

• Query Wizard

Track Spending,Monitor Policy Compliance

and Improve Vendor Negotiations

• Flexible controls at the cardholder level

• Unsurpassed merchant acceptance

• Reduction or elimination of cash advances

• Flexible billing and payment option

• Ghost, special purpose, and meeting planner accounts

Cardholder Convenience,Company Controls, andEase of Administration

Travel Card Benefits

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March 2007

Travel Card - Competitive BenefitsExecutive Travelers

•Executive card and concierge services

Cardholder Security

•MasterAssist medical protection•MasterRental primary auto rental coverage•RoadAssist roadside assistance•MasterTrip travel assistance•MasterLegal referral service•24-hour emergency card and cash replacement

Insurance Coverage

•Free primary car rental insurance•Luggage insurance–$5,000•Travel accident insurance:

•$500,000 common carrier–default

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March 2007

Special Purpose AccountsCentral billing option for non-standard transactions, including expenses for interviewees and infrequent travelers.

Meeting Planner AccountsCentral billing option for non-standard, large ticket, high frequency purchases involved in booking meetings. Can also use Controlled Value Cards and vPayment On-Demand.

Airline Credit Control AccountBilling option that allows for credits from individual accounts to be stripped and posted to a central account. This option eliminates both the need to reimburse cardholders and delinquency issues surrounding the posting of airline credits to individual accounts.

Travel Card - Flexible Services

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March 2007

Travel Card - What Is Hotel Folio?

Captures detailed hotel spend data:

• Room rate, incidentals, movie rental fees

• Track spend by MCC code

Commonwealth of Virginia Benefits– Improves policy compliance efforts– Improves rate negotiation efforts–Maintain years of travel spend for audit

compliance

Cardholder Benefits–Streamlines expense reporting process–Reduces/eliminates need to manually

enter hotel expense data

*Availability may vary with expense reporting provider

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March 2007

Purchasing Card - BenefitsCardholder

convenience,company controls

and ease of administration

Track spending, monitor policy

compliance, and improve vendor

negotiations

Streamline your audit,

reconciliation, and accounting processes

• Flexible controls at the cardholder level

• MCC, transaction #/$, daily, and monthly limits

• Ghost, special purpose, and meeting planner accounts

• Daily data

• Cost center detail

• Custom mappers and MCC code mapping

• Customer code at POS

• Import and export capability

• Review, approve and authorize workflow

• Line item detail

• 1099, MWOB reporting, and S&U tax tracking

• Detailed reporting and Query Builder

• vPayment with patented technology

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March 2007

Purchasing Card - Best Practices

• 3-pronged approach Plastic, Ghost Cards, vPayment

• Opportunity analysis Who should get cards?

Supplier analysis

Best payment method

• Set goals and measurements

• Automate as much as possible

• Audit through enhanced reporting

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March 2007

Purchasing Card - Dedicated Supplier Sign-up and Strategy

• Our supplier strategy team eliminates obstacles during the initial sign-up effort

• Liaisons with merchant acquirers to coordinate supplier initiatives

• Supplier seminar opportunity available

• Web-based merchant sign up

Total number of merchants now passing Level II or III data = 2.9M

Total number of Level III suppliers

(U.S. based merchants) has increased from approx. 73K

(1Q02) to 150K (1Q05)

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March 2007

Technology - Strategic Account Management (SAM)

• Comprehensive web-based online reporting/query functions

• Manage corporate purchasing card and e-settlement programs on one platform

• Transaction review and accounting

• GL interface with your financial or ERP system

• Global data roll-up to single reporting currency

• Customized to your brand and organization

• Direct link to NetService

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March 2007

Technology – NetService

Program Administrators:

• Detailed transaction information in Real-Time

• Monitor and manage all company accounts online

• Secure 24x7 access

• Increased control, security and productivity

Cardholders:

• View and print personal statements• Web self-service

- Pay account balance

- Dispute charges online

- Productivity

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March 2007

Technology - NetApps

Web-based solution

Safe and secure

Time saving tool

Increased control

Built-in workflow

Improved accuracy

User friendly

Tracking tool

Digitize and Digitize and streamline new streamline new

cardholder cardholder applicationsapplications

Digitize and Digitize and streamline new streamline new

cardholder cardholder applicationsapplications

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March 2007

Implementation Schedule

Origination Design Roll-Out Measure and

Improve

Transition

• Approve program details

• Sign program agreement

• Assign national account manager

• Assign implementation manager

• Deliver cardholder data to GE CPS

• Identify key merchants and agencies

• Initialize supplier strategy

• Hold discussions on card options, security, training, and profiles

• Gather and validate data

• Assign information technology analyst

• Execute contract

• Process cardholder data

• Produce and mail plastic cards

• Train program administrator

• Install software

• Develop usage policies

• Review decline reports

• Adjust cardholder profiles

• Identify further metrics

• Test and support reporting software

• Transfer account servicing to client relations

• Identify growth opportunities

• Conduct strategic planning

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March 2007

Card Customization

Sample Statement Messages:

“Use the Commonwealth of Virginia MasterCard for all transactions below $2,500. To date total savings are $2M by eliminating the paper processes.”

Detailed account summary information

•Previous balance•Purchases•Credits•Payments•Account numbers

Commonwealth of Virginia artwork can be stamped on a semi-custom card or you can create a fully customized card based on artwork representing

company culture.

Examples: Corporate HQ, products, logo, pattern, website design, global

images.

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March 2007

Service - Organized Around Your NeedsSingle point of contact

Specialized support team

Emergency cardholder assistance

Efficient fraud prevention

Rapid dispute resolutions

Signing up your preferred suppliers

Program customization

SupplierSign-Up

Implementations

Client RelationsRepresentatives

Each COV EntityEach COV Entity

Accountability drives results!Accountability drives results!

NationalAccountManager

Customer Service

BusinessDevelopment

Manager

Consultant

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March 2007

Service - Training

• Multiple site options

• Program administrators or cardholders

• Flexible schedules

• Live

• Online

• Web-based

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GE

October 13, 2004

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March 2007

Service - Consulting: New tools, new heights

Beyond traditional purchasing and travel functions

Higher efficiency and higher performance

Free training and project management

Optimize your team and program effectiveness

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March 2007

Conclusion—Next Steps

• First Speak with Valerie Smith at COV 804-371-7804 [email protected]

GE Contacts:

• Greg Hamilton GE Public Sector Sales 303-617-9171 [email protected]

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