Muhammad-Asif-basic Concepts of Quality Comp Mode

8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode

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TOTAL QUALITY MANAGEMENT

yMuhammad Asifacu y -

Ex Quality Control Officer Schering Asia GmbH Pakistan

Lahore (PCS)

asif i tm. u.edu. k


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QualityGrade

Inspection

Quality assurance

Quality management

Total ualit mana ement

ISO standards


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QUALITY

A subjective term for which each

definition.

on its ability to satisfy the stated or

A product or service free of

e c enc es.(ASQ)


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PHILIP CROSBYS IDEA OF

QUALITY

No high or poor quality A product either conforms to

specifications or not

Quality is an attribute


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JURANS IDEA OF QUALITY

FITNESS FOR THE PURPOSE

specifications of product or services

Is against right first time performance


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Performance

es e cs Special features: convenience, high

technology

Safet

Reliability

mee ng pre-es a s estandards)

Durability

Service after sale


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.

customer waiting time, completed on time

2. Completeness

3. Courtesy

treatment by employees


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.

same level of service for all customers

5. Accessibility & Convenience

6. Accuracyperformed right every time

.reactions to unusual situations


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the characteristics of products or services.

Conformance quality refers to the

according to design and product

.


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The Meanin of Qualit

onsumer s erspec ve

Quality of Conformance Quality of Design

Fitness for

Consumer Use


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GRADE ?

Category or rank given to different,

processes, or systems having thesame unc ona use

(ISO 9001:2000)


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Lower costs (less labor, rework, scrap)

os o non qua y s g

Motivated employees

Market Share

International competitiveness

evenues genera on ncrease u ma egoal)


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items from the conforming items

Defective items from the right items


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INSPECTIONI N P U T

P R O C E S S

O U T P U T

R E W O R K

D E C I S I O

NN O T

O K

O K

E N D


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from right items+

Rework (IF NEEDED)


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QUALITY CONTROL

and activities that are used tou e requ remen s or


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Quality Control =

Inspection

Correctiveac on


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Is all systematic and planned actions

adequate confidence that a product or

requirement for quality.


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It includes

1. Product2. Process

3. Customer


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Quality Management

Is a systematic set of operatingproce ures w c s company w e,

documented, implemented andmaintained while ensuring the growth

of business in a consistent manner


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QUALITY

Managementelement inserted

Planning,

leading,organising

controlling etc.

ystem tomaintain the

process


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reference to ensure that every time process is, , ,

skills, and controls are used and applied in a

.


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se o qua y s an ar s govern ng e

documentation requirement of a system

ISO 9001:2000 (QMS)

ISO 14001:2004 EMS ISO 17025 (GLP)

.ISO Std.)


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TOTAL QUALITY MANAGEMENT

The comprehensive approach towards

quality management system

The rocess of individual &organizational development the

ur ose of which is to increase the

level of satisfaction of all thestakeholders


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TQM

QualityAssurance

Inspection/

ISO 9000

Quality

control

CustomerStakeholders

Process

Suppliers

Process

us omerfocus

Product Product Process

Product


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EVOLUTION OF TQM

Total Quality Management

Quality Assurance

Quality Control

Ins ection


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SCOPE WISE


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anag ng or qua y n a us ness

processes and products (big Q)

Managing for quality in a limitedcapacitytraditionally only in factory

products and processes (little q).


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Quality

50%

Improvement

Big Q

0% little q

1 2 73 64 5 Years


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TIME FOR QUESTIONS

Muhammad-Asif-basic Concepts of Quality Comp Mode

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