ContentsChapter 42Chapter 53

1. In which empire, management organised general administration and controlled its political, military, and judgmental issues by using effective communication?a. Roman Empireb. Mughal Empirec. Ottoman Empired. Russian Empire

2. ___________ was a period of transition from manual production methods to new manufacturing processes in the late eighteenth century

3. Name the characteristic of the industrial revolution that is all the maximisation of production.4. Political forces can be in the form of social norms arising from the values and beliefs of people in a society. (True/False) (Social Forces)

Chapter 4

1. The Logical arrangement of tasks, duties, and roles and responsibilities with the aim to achieve the predetermined objectives of the organisation is called:a. Organisational matrixb. Organisational structurec. Functional structured. Divisional structure

2. Departmentation_ involves dividing a large organisation into smaller units (called departments) as per specialised functions.

3. The networking of individuals in an organisational structure must lead to synergy. What is synergy?Ans. Synergy implies that the efforts of all individuals should result in more than the sum of individual output.

4. Who developed the six-box model?

5. An organisational structure in which an organisation is divided into different independent units is called__________.

6. _______________is a positive orientation of high intensity.

7. Which type of power uses intrinsic rewards to influence the behaviour of individuals?

8. Utilitarian power involves the application of force and fear for controlling the actions of lower level participants. (True/False)

9. __________ refers to the attitudes, ranks, and roles of an organisations employees.

10. Give examples of weaknesses of the organisation.

11. _________ is defined by a number of employees and the businesses of an organisation.

12. The advent of advanced technologies has automated the different processes of organizations. (True/False)

1. Define organizational structure. Explain its characteristics and principles.2. Explain the matrix model along with its advantages and disadvantages.3. Discuss the ETZIONI organisational theory.4. Elaborate on the factors affecting organisational structure.

Chapter 5

1. A process that involves transferring information from one party to another is called ________________.

2. Communication is the process of passing information and understanding from one person to another. Identify the speaker of these words.

3. Encoding is a process of deciphering the encoded message received from the sender and understanding its intended meaning. (True/False)

4. Which of the following is basically the acknowledgement of receiving the message or a reply to the message?a. Feedbackb. Messagec. Decipheringd. Decoding

5. ________________________ is a process of exchanging business issues, information, and functions between various parties and aim at organising and administering business functions effectively.

6. Based on the _____________________, communication can be internal or external in the organisation.

7. Which type of communication flows between employees working at the same level?a. Upward communicationb. Downward communicationc. Horizontal communicationd. Diagonal communication

8. Communication between the production manager of an organisation and vendors regarding the quality of raw material is internal communication. (True/False)

9. In ______________ communication, there are certain rules and principles that need to be followed while conveying a message.

10. Name a few social media tools that can be used as valuable business communication tools.

11. __________allows individuals to hold real-time communication with multiple users at remote locations through the Internet.

12. Communication helps in maintaining discipline and control in an organisation. (True/False)

13. _______________refers to categorising people into a single class based on some trait.

14. _______________ is a type of perceptive bias where a particular perception of ones personality trait influences the perception of the entire personality of a person.

1. Discuss the concept and significance of communication.2. Explain various types of business communication.3. Write short notes on the tools that can be used for effectivebusiness communication.4. Explain the role of business communication in an organisation.5. Discuss at least five advantages of business communication.6. Discuss various barriers that distort the information orunderstanding of the information.

Chapter 6 1. Decision making is the actual selection from amongalternatives of a course of action. Identify the speaker ofthese words.a. Harrisb. Koontz ODonnellc. Louis A. Allend. George R. Terry

2. A __________ can be described as a conclusion or the bestcourse of action that is derived / selected after thorough consideration.

3. An organisation makes decisions based on its needs and preferences. (True/False)ACTIVITY4. Arrange the following steps involved in the decision-making process sequentially:1. Defining the problem and collecting information2. Evaluating alternatives3. Selecting the best alternative4. Developing possible courses of action or alternatives5. Following up6. Implementing the decisiona. 1, 2, 3, 4, 5, 6b. 1, 3, 2, 4, 5, 6c. 1, 4, 2, 3, 6, 5d. 1, 4, 2, 3, 5, 6

5. In which decision-making model, managers use their thoughts for analysing the available alternatives and selecting the best one?

6. In the centralised structure, the top management may lose control over its operating units. (True/False)

7. __________________ decision making structure is found in small organisations due to their small size of operationsSELF ASSESSMENT QUESTIONS

8.Which one of the following is related to the vision and mission of the organisation and its business strategy?a. Tactical decisionb. Operational decisionc. Programmed decisiond. Strategic decision

9. ________________ decisions are repetitive in nature and are made on a regular basis.

10. Non-programmed decisions are made by lower management. (True/False)22224SELF ASSESSMENT QUESTIONS

11. Rational decision making results in innovation and creativity, which enable an organisation to respond quickly to changes in the business environment. (True/False)

12. Which one of the following is not a resource?a. Men c. Machinesb. Money d. MarketingSELF ASSESSMENT QUESTIONS V 13. An _________________ is a set of interrelated components that collects, stores, processes, generates, and disseminates information for effective business decision making.

14. DSS is a computerised system that helps in making decisions related to day-to-day administrative and business activities performed in an organisation. (True/False) ITY

1. What do you understand by decision making? Explain.2. Discuss the steps involved in the decision-making process.3. Name three decision-making models used in organisations.Explain them in detail.4. What are the differences between programmed and nonprogrammeddecision?5. Describe the importance of managerial decision making.6. Write a sh ort note on TPS and MIS.6Chapter 7 .9 1. Define leadership in an organisational context.

2. Leadership is the ability to exert interpersonal influence by means of communication towards achievement of goals.- Identify the speaker of these words.

3. ______________includes leaders who undertake the responsibility of executing plans and strategies withinfunctional areas.

4. In which style of leadership leaders give complete freedom to subordinates to set their individual goals and perform accordingly?a. Action-oriented leadershipb. Democratic leadershipc. Free-rein leadershipd. Autocratic leadership

5. Charismatic leaders use their personal charm to inspire others towards the accomplishment of goals and objectives. (True/False)

6. _____________is all about handling complexity, while_____________ is about managing change.7. Managers consider it natural to encounter risks that must bedealt to get the work done. (True/False)8. Distinguish between a manager and a leader on the basis ofstyle.SELF ASSESSMENT QUESTIONS