MTA Bus Customer Information Systems
-
Upload
new-york-public-transit-association -
Category
Business
-
view
1.657 -
download
1
description
Transcript of MTA Bus Customer Information Systems
![Page 1: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/1.jpg)
Metropolitan Transportation Authority
Bus Customer Information Systems
Presentation to
New York Public Transit Association
June 1, 2011
![Page 2: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/2.jpg)
Metropolitan Transportation Authority 2
Agenda
• MTA Bus Time Goals
• Pilot Details
• Plans Ahead
![Page 3: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/3.jpg)
Metropolitan Transportation Authority 33
Bus CIS – Goals
• Provide passengers with accurate real-time information about the bus services
• Lower capital and operating costs and accelerate benefits from shared devices and infrastructure
• Deliver system based on Open Standards, Open Data (to developers), and Open Source (preferably)
![Page 4: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/4.jpg)
Metropolitan Transportation Authority
MTA Bus Time pilot : Progress over last 6 months
• B63 real time bus location pilot launched on Feb 1, 2011
• Received very favorably by bus riders; public; and developer community
• Proceeding with wider rollout in parallel with pilot
4
![Page 5: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/5.jpg)
Metropolitan Transportation Authority 5
Customers are enthused!
• “PLEASE do the MTA Bus Time project test on the B61 route!” - Georgia
• “I think it's great that you are doing this bustime pilot in Brooklyn. I have it bookmarked - on my Android - for the two nearest B63 stops to my house” – Gene
• I have to say, this program is one of the more significant improvements the MTA has introduced. Anyway, I'm just curious as to what the timeline is for getting all routes available on Bus Times? - Patrick
![Page 6: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/6.jpg)
Metropolitan Transportation Authority 6
Customers are enthused!
• “The new mobile website is fabulous! I use it ALL the time and have been blabbing about it to everyone I meet at the bus stop, on the bus, and in my neighborhood. It has changed my life” – Molly
• “This is the best thing in years from the MTA.... I used it for the first time today.... no more standing in the cold for an hour.... just pop it up and put my coat on when the bus is a few blocks away. More bus's soon please....B61 ?” - Andy
![Page 7: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/7.jpg)
Metropolitan Transportation Authority
App developers are energized – the power of data in open formats!
7
• Interactive phone application
• NextBus® time-based predictions
• iPhone and Android apps
![Page 8: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/8.jpg)
Metropolitan Transportation Authority
MTA staff are getting their own ideas for data use/improvements
8
• Improve Wait Assessment analysis (Operations Planning)
• Reduce bus bunching (DoB – Road Operations)
![Page 9: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/9.jpg)
Metropolitan Transportation Authority 9
Agenda
• MTA Bus Time Goals
• Pilot Details
• Plans ahead
![Page 10: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/10.jpg)
Metropolitan Transportation Authority 10
5 self-service channels
– Web browser– Mobile website – Text based cellphone– Quick Response code at bus stops – Store-front displays
![Page 11: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/11.jpg)
Metropolitan Transportation Authority
Web site access - map
11
![Page 12: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/12.jpg)
Metropolitan Transportation Authority
Web site access - search
12
By intersection
By stop identifier
![Page 13: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/13.jpg)
Metropolitan Transportation Authority
Web site – bus stop display
13
![Page 14: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/14.jpg)
Metropolitan Transportation Authority
Mobile web access
14
By intersection
By stop identifier
![Page 15: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/15.jpg)
Metropolitan Transportation Authority
For those without smartphones
15
![Page 16: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/16.jpg)
Metropolitan Transportation Authority
Text Messaging
16
![Page 17: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/17.jpg)
Metropolitan Transportation Authority
Quick Response code access
17
![Page 18: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/18.jpg)
Metropolitan Transportation Authority
Storefront access
18
Demonstration involving storefront displays at 5 locations along route
![Page 19: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/19.jpg)
Metropolitan Transportation Authority
Usage (month average)
19
• 1,674 daily requests (14,500 daily boardings)
• Website : 725 requests per day
• Mobile web site: 437 requests per day
• Text messages: 512 requests per day
![Page 20: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/20.jpg)
Metropolitan Transportation Authority 20
Agenda
• MTA Bus Time Goals
• Pilot Details
• Plans ahead
![Page 21: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/21.jpg)
Metropolitan Transportation Authority 21
Planning for Success
• Full engagement across stakeholders
• Following ITS methodology
• Completed Concept of Operations
• Committed to Open Data and Open Standards
![Page 22: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/22.jpg)
Metropolitan Transportation Authority 22
Stakeholders Engagement – Openness is key!!
• MTA and Agencies
• MTA Board
• Broader community
![Page 23: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/23.jpg)
Metropolitan Transportation Authority 23
Plans for 2011
Deploy Bus CIS to all Staten Island buses, including express, by the end
of 2011
![Page 24: MTA Bus Customer Information Systems](https://reader037.fdocuments.net/reader037/viewer/2022103111/54bcbadb4a7959ee4c8b4748/html5/thumbnails/24.jpg)
Metropolitan Transportation Authority 24
Plans for 2012 and beyond
Deploy Bus CIS to all buses across the MTA