MSTR Insurance Mobile July2011

7/28/2019 MSTR Insurance Mobile July2011

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Business Intelligence Solutionsfor Insurance

MOBILE INTELLIGENCEMOBILE INTELLIGENCE


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Leader in Business Intelligence for Over 20 Years

Business Intelligence (BI)

The process of transforming raw data into meaningful information to enable more

effective business insight and decision-making

MicroStrategy, Incorporated (NASDAQ: MSTR)

Founded in 1989

Leading independent business intelligence software vendor

Over 1 million business users at over 3,000 organizations

Direct operations in 42 cities in 23 countries around the world Over 70 patents pending or issued


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Leader in Business Intelligence for Insurance

7 o the 10 Top Global Insurance Companies use MicroStrategy

MicroStrategy Supports Hundreds o Insurance Companies Worldwide Amlin Plc

Assicurazioni Generali SpA en Belgique

AXA

Barmer Ersatzkasse

Caixa Seguradora S.A.

Carl Warren & Co.

GEICO

Generali Group Genworth Financial Mortgage

Insurance Company Canada

Grange Insurance

Guy Carpenter & Company, LLC

Helvetia Versicherungen AG

Indiana Seguros S.A.

Knappschaft

La Capitale Assurances Generales

Nationwide Mutual Insurance Company

NRNBERGER Lebensversicherung AG

Ocaso, S.A.

Pacic Life Insurance Company

RACC Automvil Club

Samsung Life Insurance

Sanitas Grundversicherungen AG

Sara Assicurazioni

Seguros Generales Suramericana S.A.

Zrich Service GmbH

Wawanesa Insurance


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Insurance Customer Success Stories

Helping Insurance Companies View

and Understand Complex Risks

The Generali Group is one o the top ve players in the global insurance

& nancial markets. Within the Generali group, the Generali Employee

Benets (GEB) strategic unit is solely dedicated to providing solutions in

the eld o Employee Benets or multinational corporations. Built in less

than two weeks, GEBs dashboard provides an immediate business benet

because it helps identiy trends and critical issues, improving protability.

With MicroStrategys dashboard, GEBs customers can analyze up to ve

years o historical data in easy-to-consume graphical displays, and access

a comprehensive and consolidated view o account details.

Analyzing and Managing

Policies, Claims, Risk, and Agent

Productivity Across the Enterprise

Nationwide, based in Columbus, Ohio, is one o the largest diversied

insurance and nancial services organizations in the world, with more than

$158 billion in assets. Nationwide has deployed MicroStrategy across its

enterprise, and has 27 MicroStrategy applications in production, primarily

ocused on our business areas: personal lines policy analysis, claims

management, risk management appraisal, and agent productivity.

Financial Reporting and

Monitoring Policy and Claims

Metrics to Improve Perormance

Wawanesa is a Canadian mutual company owned by its policyholders. It

is one o the largest property and casualty insurers in Canada. Wawanesa

plans to use MicroStrategy or corporate nancial reporting, as well as

monitoring business metrics related to insurance policies and claims. With

MicroStrategy, Wawanesa employees can gain valuable insights into product

distribution and claims processed by geographic area to better understand

business perormance.

Enhancing Insight on Customer

Behavioral Patterns to Drive Sales

GEICO is the ourth-largest private passenger auto insurer in the United

States. It provides auto insurance coverage or more than 8 million

policyholders and insures more than 13 million vehicles. GEICO uses

MicroStrategy to analyze over 20 terabytes o customer and sales data to

monitor and improve GEICOs corporate perormance and enhance insight

into customer behavioral patterns. With MicroStrategys dashboards and

one-click analysis, GEICO personnel can seamlessly gain greater insight into

sales activity to enhance customer relationships and generate sales growth.

Nationwide


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Insurance Customer Success Stories

Helping Insurance Companies

View and Understand

Complex Risks

Guy Carpenter & Company, LLC is the worlds leading risk and reinsurance

specialist and member o the Marsh & McLennan Companies. Guy

Carpenter uses MicroStrategys business intelligence sotware, along with

mapping technology, to provide its insurance company clients with a highly

visual and intuitive display o natural or man-made event data. The i-aXs

platorm oers a suite o easy-to-use Web-enabled tools that help insurers

view and better understand complex risk exposure inormation.

Improving Product Design,

Customer Management, and

Cross-and Up-Sell Opportunities

Grange Mutual Casualty Group, based in Columbus, OH, is a $1 billion

insurance provider. Hundreds o Grange Insurance associates, including

territory managers, portolio managers, and customer management

personnel, use MicroStrategy to analyze our terabytes o data to identiy

areas o improvement in product design, customer management, and to

recognize cross-and up-sell opportunities. Grange Insurance users also

rely on MicroStrategy to assist them in increasing the protability o each

product, region, and agent.

Optimizing Business Processes and

Aligning IT to Strategic Objectives

Helps Drive Corporate Perormance

Amlin is a leading underwriter o specialist insurance and reinsurance and operates

in both the Lloyds o London and Bermuda markets. Amlins vision was to

transorm its business by developing a system to provide Corporate Perormance

Management (CPM), optimize business processes, and directly align IT strategy to

corporate strategy. Amlin can now analyze broker and underwriter perormance

not only on price, but also on the critical issues o contract wordings and

claims perormance. MicroStrategy BI has acilitated cultural and organizational

change or Amlin as part o a wider business transormation process.

Improving Customer

Relationships Using Business

Intelligence

Mongeral AEGON is the result o association between two major insurers:

the Mongeral - Brazils oldest insurer, ounded in 1835, and AEGON - one

o the largest insurance groups in the world, operating in more than 20

countries. In 2008, Mongeral AEGON chose MicroStrategy to strengthen its

customer relationship management unction. To extend customer loyalty,

Mongeral had to deepen its knowledge about customer buying habits and

expectations and oer suitable products.


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Solutions for Insurance

Optimize Proftability Across

Customer Demographics, Product

Lines, and Distribution Channels

Insurance companies struggle to understand and act on

actors driving operational protability. Access to accurate

and fexible protability metrics provides benets well

beyond the oce o the CFO. For example, marketing

personnel can consider accurate revenue and cost mix

across various customer demographic sets beore nalizingcampaigns or budgets; and distribution and product

proessionals can derive superior insight while considering

product, channel, and demographic strategies.

MicroStrategys Protability Optimization solutions or

Insurance deliver best-in-class accuracy and fexibility,

enabling users at all levels to monitor and visualize key

protability metrics. Perormance by channel, product,

geography, or customer demographics are examples ointeractive possibilities. In addition to summarized data,

authorized users can drill into detailed revenue / cost

structures to generate new insights. Mobile dashboards

allow users to stay in touch with key protability metrics

while on-the-go. Finance and business users can easily

collaborate and share a secure view o operational

protability inormation, simpliying complex

what-i analyses.

Proftability Optimization

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Analyze Distribution Channel

Perormance

Evolving consumer preerences are pressing insurers

to continuously monitor channel mix and

perormance. As newer channels such as social media

provide increased access to the consumer, analyzing

channel perormance is becoming a critical imperative.

Distribution and marketing executives need

comprehensive channel perormance inormation totake proactive actions to improve the eectiveness

and consistency o all customer touch points.

MicroStrategys Distribution Analytics solution or

Insurance can help executives compare and analyze

key metrics or channel perormance such as Policies

in Force, New Policies & Cancellations across Product

Lines, and Perormance by Customer Demographics in

visually insightul graphical interaces, including geo-

spatial output. High touch mobile dashboards allow

distribution executives and regional line managers to

be alerted on channel perormance through intuitive

exception reporting at an enterprise or granular level.

Distribution Analytics

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Analyzing and Managing the Claims

Process

Claims management is a critical process in the

Insurance lie cycle. Quick and ecient claims

processing increases customer satisaction, optimizes

settlements, and minimizes expenses. Analyzing and

proactively managing the end-to-end process across

regions, loss types, product lines, and business units

helps Insurance companies better understand their

most critical components in operational eectiveness

and customer retention.

MicroStrategys Claims Management solution or

Insurance can help executives visualize and drill into

key metrics on claims perormance such as Cycle Time,

Average Settlement Amount, and Claims Expense at

an enterprise or transaction level. Complex inormation

can be presented in graphical interaces that encourage

user interaction and discovery o insights.

Claims Management


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Managing Vendors On-the-Go

Evaluating the eectiveness o vendors and partners

providing claims service is a critical part o the claims

management process. Mobile access to vendor and partner

perormance inormation helps claims managers ocus on

problem areas that require attention while in the eld.

MicroStrategys Vendor Management solution or Insurance

provides critical inormation on vendor perormance in a

fexible, mobile interace. Mobile users can drill into keymetrics such as Claims Volume, Repair Cycle Times, and

Average Expense across Vehicle and Claim Type, Region, or

Business Unit. This application is optimized or smartphones

or use in the eld, but provides a powerul, consistent

interace to data resident across disparate source systems

(accounting, vendor, and claims) within the enterprise.

Vendor Management


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Commercial

Brokerage

Personal

The MicroStrategy Difference

The MicroStrategy Platorm is Uniquely Suited to Meet the Complex and Varied

Needs o the Insurance Industry

The MicroStrategy Difference

P&C

Life &

Annuity

Education & Licensing

ProducerPerormance

ConversionPerormance

Predicted LietimeValue

ChannelPerormance

Agent & BrokerPerormance

DistributionManagement

Product PerormanceAnalytics

Pricing Optimization

Renewal Propensity

UnderwritingAnalytics

UnderwritingPerormance

Mass Claims

Process Optimization

Cycle Time Analysis

Speciality Unit /Vendor Management

Recoveries &Subrogation

Portolio Exposure &Loss Analytics

Wealth Management

Product ProtabilityOptimization

Enterprise Risk

Management

Solvency II /RegulatoryCompliance

Statutory &Management

Reporting

CorporatePerormanceManagement

Reinsurance Analysis

Shared Services(Finance & HR)

Underwriting /Product Mgmt.

Claims

Next Best Action

DemographicsAnalytics

Social Media

Intelligence

Customer Protability/ Lietime Value

Cross Sell / Up Sell

CampaignEectiveness

MarketingPortolio

ManagementSales &

Distribution

Executive Dashboards

Catastrophic RiskExposure

Portolio Analysis

Reinsurance


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Why Do Tier One Insurance Providers Turn to MicroStrategy?

Only MicroStrategy Meets the Unique Regulatory, Multi-Channel, Operational

Efciency, and Data Volume Requirements o the Insurance Industry

on the fastest, most

robust BI platform...

Industrial StrengthHigh Perormance Delivered Even at

the Highest Scale

Non-stop Operations

In-memory Performance

Highest Scalability

Complete Security

to complete any type

of analysis...

All Styles of BIEvolving Requirements Fully

Supported Out-o-the-Box

Predictive Analytics

Dashboards

Reporting

Alerts & Monitoring

Analysis

when and where

you need it.

All InterfacesInormation Delivered Where

and When Users Need It

Mobile

Card Home

WelcomeJoyceL. Fowler

Consolidated Balance:

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NextPaymentDue:

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$6,798.11

$1,699.53

April 15,2010

SummaryasofApril 1, 2010

Pay

Bill

7chargesin thisperiod

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Spend byexpensecategory

RewardsInformation

Specialoffersjustforyou

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Channel Overview

Web

Catalog


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The Platform for Insurance Business Intelligence

MicroStrategys ExtensivePlatorm Experience ConveysDirectly to Mobile BI

The MicroStrategy platorm is built on one unied, organically-

developed architecture. This platorm provides a number o critical

capabilities to ensure that it is truly enterprise-class:

Rapid Development and Deployment using WYSIWYG point-

and-click design in the MicroStrategy integrated development

environment.

High Scale and High Perormance across user scale, data scale,

and application scale on the astest, highest perorming business

intelligence server.

Economies o Scale as the system grows with the minimum

number o IT personnel and the ewest servers.

Write once, run anywhere Flexibility rom a single service-

orientated architecture to satisy multiple devices and clients

without additional integration or device-specic translation.

Openness and Extensibility via MicroStrategys SDK and

extensive library o APIs.

Secure Data Access Model designed to provide robust data

protection using a ull range o technologies and security models.

Comprehensive Administrative Control consistent with

mission-critical system operation.

Unmatched Analytical Power against entire data warehouses

using data mining, predictive, statistical, nancial, and

mathematical analyses.

MicroStrategy Mobile Business Intelligence

FASTER TO DEVELOP Quickly design apps that oer a superior user experience, knowing that inrastructure code such asnetworking, security, data management, and sensor integration is already built-in.

NO CODE REQUIRED Customize the look, eel, and behavior o your app using an array o nely-designed, iPhone-optimized

displays and controls. MicroStrategys intuitive point-and-click interace makes conguration easy.

EASIER TO MAINTAIN Accelerate deployment o new apps and stream app updates with the MicroStrategy Mobile application

platorm, so users always have easy access to the latest, most up-to-date inormation.

Browser

email

Desktop / Laptop Mobile

Full Spectrum of

Developer ToolsFull Spectrum of

Admin Tools

MicroStrategyWeb

MicroStrategy

Intelligence Server

MicroStrategy Transaction Services

MicroStrategyMobile

WebProfessional

DesktopDesigner

EnterpriseManager

CommandManager

ObjectManager

IntegrityManager

Architect

Databases TransactionalApplications

WebsiteContent

CubeDatabases

SDK

Office

xx

x

Portals

x

Windows iPad

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BlackBerryiPhone


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Mobile Intelligence or the iPhone, iPad, and BlackBerry

Native App Experience

Purpose-built, workfow-driven apps that

quickly and easily guide users through their data

to discovery, analysis, or decision. Apps ully

leverage mobile device capabilities, including the

multi-touch interace, sensors (GPS or camera),

communications (voice, email, text), and more.

Enterprise Grade

Designed to deliver the higher levels o

perormance and scalability demanded by mobile

apps. MicroStrategy delivers in-memory, multi-level

caching, ROLAP analytics, robust security, easy

extensibility, and comprehensive administration

eatures designed or enterprise deployments.

Fast to Develop

Fast, code-ree app development via

MicroStrategys metadata-driven, point-and-

click paradigm. Build rich, interactive BI apps in

just days. Speed deployment by building once

and deploying across platorm to iPhone, iPad,

BlackBerry, browsers, Microsot Oce, or portals.

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Visualize Patterns and Trends in Your Data

Time Series

Visualizations

An Extensive Library o Graphs

BubbleChart BoxPlot

Bar and LineChart

Area andLine Chart

WaterfallChart

3D BarGraph

Histogram

Gantt Chart

Radar Chart

Line Chart


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CameraUpload picture of damaged asset to expedite

claims processing decisions

Visual Inormation

Employees update the claim fles with text and visualdata at the point o inspection

Visual information gives context to claims

Capabilities Finally Made Possible with Mobile Technology

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Act on Information

From Insight to Action

Monitoring your organizations perormance in

the palm o your hand is a powerul business

capability. Interacting with that inormation to

approve reerrals, submit applications, change risk

data, and capture inormation at the moment o

insight takes that power to a new level.

MicroStrategy Transaction Services lets people

act on business inormation rom a mobile device

such as the iPad and iPhone, as well as rom a

dashboard on any web browser. For example,

quick and ecient claims processing increases

customer satisaction, optimizes settlements, and

minimizes expenses. While it is useul to manage

claims using metrics such as cycle time, being

able to take action is game changing. With a

transactional mobile app in hand, an adjuster in

the eld can quickly update existing claim les at

the time o inspection, as well as input new claims.

MicroStrategy Transaction Services

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Empower Your Staff to Take Action on the Move

Review all business

items requiring your

action

Denyrequests at the

tap of a button

Approverequests

based on information

presented

Reassess ongoing

requests by asking the

requestor for more

information

Move Forward. Request Management in Real Time.

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Partners in Insurance Solutions

Strong Partnerships with Over 200 World-Class Providers


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What MicroStrategy Customers are Saying: The Buzz

Actionable Information to Make

Proactive Decisions

Business intelligence is a strategic priority that will provide actionable

information to help us enhance operations and make more proactive

business decisions. Following a thorough evaluation of leading BI

providers, we selected MicroStrategy because of its integrated

BI platform, ease-of-use, and low total cost of ownership.

- Wawanesa Insurance

Strengthening Customer

Relationships

Mongerals cost of customer acquisition is high. When we lose a customer

in less than a year, these costs are not recovered. The goal is to retain

customers for at least three years. To extend customer loyalty,Mongeral had to deepen its knowledge about customer buying

habits and expectations and offer suitable products. The

business intelligence software helps differentiate our offerings, better

serve clients, and also measure our internal performance metrics. For

example, if we see an increase in service cancellation in a particular

region, we can act quickly and work with distribution channels.

- Mongeral Aegon

Run Operations Efciently and

Better Serve Customers

MicroStrategy gives us a comprehensive view of our business

and enables us to better serve our customers and run our

operations more efciently. Our diverse business generates volumes

of data and MicroStrategy provides our associates with analytically-

based and actionable insight to make more effective decisions that

positively impact our bottom line.

- Grange Insurance

Comprehensive View of Risk

Exposure

An integrated business intelligence platform is important to

our service offering, as it helps our clients obtain quick, easy

and in-depth analyses of their portfolios for a more completepicture of their risk exposure.

- Guy Carpenter & Company, LLC


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A Made Up Title

Copyright Information

All Contents Copyright 2011 MicroStrategy Incorporated. All Rights Reserved.

Trademark Information

MicroStrategy, MicroStrategy 6, MicroStrategy 7, MicroStrategy 7i, MicroStrategy 7i Evaluation Edition, MicroStrategy 7i Olap Services, MicroStrategy 8, MicroStrategy 9, MicroStrategy Distribution Services, MicroStrategy MultiSource Option, MicroStrategy Command Manager, MicroStrategy Enterprise Manager, MicroStrategy

Object Manager, MicroStrategy Reporting Suite, MicroStrategy Power User, MicroStrategy Analyst, MicroStrategy Consumer, MicroStrategy Email Delivery, MicroStrategy BI Author, MicroStrategy BI Modeler, MicroStrategy Evaluation Edition, MicroStrategy Administrator, MicroStrategy Agent, MicroStrategy Architect,

MicroStrategy BI Developer Kit, MicroStrategy Broadcast Server, MicroStrategy Broadcaster, MicroStrategy Broadcaster Server, MicroStrategy Business Intelligence Platform, MicroStrategy Consulting, MicroStrategy CRM Applications, MicroStrategy Customer Analyzer, MicroStrategy Desktop, MicroStrategy Desktop Analyst,

MicroStrategy Desktop Designer, MicroStrategy eCRM 7, MicroStrategy Education, MicroStrategy eTrainer, MicroStrategy Executive, MicroStrategy Infocenter, MicroStrategy Intelligence Server, MicroStrategy Intelligence Server Universal Edition, MicroStrategy MDX Adapter, MicroStrategy Narrowcast Server, MicroStrategy

Objects, MicroStrategy OLAP Provider, MicroStrategy SDK, MicroStrategy Support, MicroStrategy Telecaster, MicroStrategy Transactor, MicroStrategy Web, MicroStrategy Web Business Analyzer, MicroStrategy World, Application Development and Sophisticated Analysis, Best In Business Intelligence, Centralized Application

Management, Information Like Water, Intelligence Through Every Phone, Intelligence To Every Decision Maker, Intelligent E-Business, Personalized Intelligence Portal, Query Tone, Rapid Application Development, MicroStrategy Intelligent Cubes, The Foundation For Intelligent E-Business, The Integrated Business Intelligence

Platform Built For The Enterprise, The Platform For Intelligent E-Business, The Scalable Business Intelligence Platform Built For The Internet, Industrial-Strength Business Intelligence, Ofce Intelligence, MicroStrategy Ofce, MicroStrategy Report Services, MicroStrategy Web MMT, MicroStrategy Web Services, Pixel Perfect,

Pixel-Perfect, MicroStrategy Mobile, MicroStrategy Integrity Manager and MicroStrategy Data Mining Services are all registered trademarks or trademarks of MicroStrategy Incorporated.

All other company and product names may be trademarks of the respective companies with which they are associated. Specications subject to change without notice. MicroStrategy is not responsible for errors or omissions. MicroStrategy makes no warranties or commitments concerning the availability of future products

or versions that may be planned or under development.

Patent Information

This product is patented. One or more of the following patents may apply to the product sold herein: U.S. Patent Nos. 6,154,766, 6,173,310, 6,260,050, 6,263,051, 6,269,393, 6,279,033, 6,567,796, 6,587,547, 6,606,596, 6,658,093, 6,658,432, 6,662,195, 6,671,715, 6,691,100, 6,694,316, 6,697,808, 6,704,723, 6,741,980, 6,765,997,

6,768,788, 6,772,137, 6,788,768, 6,798,867, 6,801,910, 6,820,073, 6,829,334, 6,836,537, 6,850,603, 6,859,798, 6,873,693, 6,885,734, 6,940,953, 6,964,012, 6,977,992, 6,996,568, 6,996,569, 7,003,512, 7,010,518, 7,016,480, 7,020,251, 7,039,165, 7,082,422, 7,113,993, 7,127,403, 7,174,349, 7,181,417, 7,194,457, 7,197,461, 7,228,303, 7,260,577,

7,266,181, 7,272,212, 7,302,639, 7,324,942, 7,330,847, 7,340,040, 7,356,758, 7,356,840, 7,415,438, 7,428,302, 7,430,562, 7,440,898, 7,486,780, 7,509,671, 7,516,181, 7,559,048, 7,574,376, 7,617,201, 7,725,811, 7,801,967, 7,836,178, 7,861,161, 7,861,253 and 7,881,443. Other patent applications are pending.

COLL-1008 0511MicroStrategy Incorporated 1850 Towers Crescent Plaza Tysons Corner, VA 22182 1.888.537.8135 www.microstrategy.com

Copyright 2011. All rights reserved.

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MSTR Insurance Mobile July2011

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