mp240_260_480-ssm

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MP240 / MP245 MP260 / MP268 MP480 / MP486

SIMPLIFIED SERVICE MANUAL

QY8-13BV-000 Rev. 00: June 2008

Canon Inc.

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TABLE OF CONTENTS

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING

1-1. Operator Call Errors (Alarm LED Lit In Orange) 1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED)

2. ADJUSTMENT / SETTINGS 2-1. Service Mode 2-2. User Mode 2-3. Special Notes on Assembling 2-4. Grease Application 2-5. Notes on Transportation

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1. LIST OF ERROR DISPLAY / TROUBLESHOOTING 1-1. Operator Call Errors (Alarm LED Lit In Orange)

Errors and warnings are displayed by the following ways: - Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution

are displayed on the LCD. - Messages during printing from a computer are displayed on the MP driver Status Monitor. - Error codes are printed in the "operator call/service call error record" area in EEPROM

information print. Buttons valid when an operator call error occurs: - ON button: To turn the machine off and on again. - OK button: To clear and recover from an error. In some operator call errors, the error will

automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

- Stop or Stop/Reset button: To cancel the job at error occurrence, and to clear the error.

Error Error code *1 U No.*2 Message on the LCD*2 Solution

No paper in the rear tray.

[1000] E02 --- There is no paper. Load paper and press [OK].

Set the paper in the rear tray, and press the OK button.

Paper jam. [1300] E03 --- The paper is jammed. Clear the paper and press [OK].

Remove the jammed paper, and press the OK button.

Ink cartridge not installed, or not properly installed.

[1401] E05 U051 Print head is not installed. Install the print head. U051

Install the ink cartridge properly. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge.

Ink cartridge temperature sensor error.

[1403] E05 U052 The type of print head is incorrect. Install the correct print head. U052

Re-set the ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge.

Non-supported ink cartridge is installed.

[1485] E05 U059 The ink cartridge cannot be recognized. U059

A non-supported ink cartridge is installed. Install the supported ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge.

Ink cartridge in a wrong position.

[1486] E07 U076 Some ink cartridges are not installed in place. U076

Install the ink cartridge in the correct position. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge.

Multiple ink cartridges of the same color installed.

[1487] E07 U075 Some ink cartridges are not installed in place. U075

Confirm that each ink cartridge is installed in the correct position. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge.

Ink cartridge hardware error



Ink cartridge not recognized.


A non-supported ink cartridge is installed. Install the supported ink cartridge.

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Error Error code *1 U No.*2 Message on the LCD*2 Solution

The remaining ink amount unknown.

[1686] E13 U162 Ink may have run out. Replacing the ink cartridge is recommended. U162

Replace the ink cartridge. Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink cartridge, press the Stop or Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. (After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.)

Ink cartridge not completely installed.



No ink. [1688] E16 U163 Ink has run out. Replace the ink cartridge. U163

Replace the ink cartridge. Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink cartridge, press the Stop or Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. (After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.)

Warning: The ink absorber becomes almost full.

[1700] E08 --- The ink absorber is almost full. Press [OK] to continue printing.

Replace the ink absorber, and reset the ink absorber counter. (See 2-1, "Service Mode.") Pressing the Stop or Stop/Reset button will exit the error, and enable printing without replacing the ink absorber. However, when the ink absorber becomes full, no further printing can be performed unless the applicable ink absorber is replaced.

The connected digital camera or digital video camera does not support Camera Direct Printing.

[2001] E09 --- Incompatible device detected. Remove the device.

Remove the cable between the camera and the machine.

Non-supported hub [2002] E19 --- An unsupported USB hub is connected. Remove the hub.

Remove the applicable USB hub from the PictBridge (USB) port.

*1: MP240 / MP245 and MP260 / MP268 only. *2: MP480 / MP486 only.

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1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED) Cycles of blinking in

orange and green

Error Error code

*1 Conditions

Solution (Replacement of listed parts, which are likely

to be faulty)

2 times Carriage error [5100] P02 An error occurred in the carriage encoder signal.

1) Confirm that no foreign material is in the area where the carriage moves.

2) Clean the timing slit film. 3) Replace the following items: - Timing slit film - Carriage unit - Logic board - Carriage motor

3 times Line feed error [6000] P03 An error occurred in the LF encoder signal.

Replace the following items: - Timing slit disk film - Logic board

5 times ASF cam sensor error

[5700] P05 This error takes place when feeding paper from the rear tray after an error occurred in the rear tray cam sensor.

Replace the following items: - ASF/PE sensor unit - Drive unit - Logic board

6 times Internal temperature error

[5400] P06 The internal temperature is not normal.

Replace the following item: - Logic board

7 times Ink absorber full Japan: [5B00] Others: [5B01]

P07 The ink absorber becomes full.

Replace the ink absorber (ink absorber kit), and reset the ink absorber counter.

8 times Print head temperature rise error

[5200] P08 The print head temperature exceeded the specified value.

Replace the following items: - Ink cartridge - Logic board

9 times EEPROM error [6800] [6801]

P09 A problem occurred in reading from or writing to the EEPROM.


10 times VH monitor error [B200] P10 The print head voltage is abnormal.

Replace the following items: - Ink cartridge - Logic board

15 times USB VBUS overcurrent

[9000] P15 The USB VBUS is overloaded.


20 times Other hardware error

[9000] P20 ---


22 times Scanner error [5011] P22 The scanner unit is faulty.

Replace the following items: - Scanner unit - Logic board

Power LED turned off Alarm LED lit

ROM error RAM error

None The check sum value is incorrect in the flash ROM or RAM check at hard-power-on.


*1: MP240 / MP245 and MP260 / MP268 only.

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2. ADJUSTMENT / SETTINGS 2-1. Service Mode < Service mode operation procedures >

Use the Service Tool on the connected computer. 1) Start the machine in the service mode. i. With the machine power turned off, while pressing the Stop or Stop/Reset button, press

and hold the ON button. (DO NOT release the buttons). ii. When the Power LED lights in green, while holding the ON button, release the Stop or

Stop/Reset button. (DO NOT release the ON button.) iii. While holding the ON button, press the Stop or Stop/Reset button 2 times, and then release

both the ON and Stop or Stop/Reset buttons. (Each time the Stop or Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)

iv. When the Power LED lights in green and the machine displays as follows, the machine is ready for the service mode operation:

- MP480 / MP486: "Service Mode Idle" on the LCD - MP260 / MP268: "0" (zero) on the 7-segment LED - MP240 / MP245: "0" (zero) on the 7-segment LED 2) Start the Service Tool on the connected computer, and click the button for a desired function. - During operation of the selected function, all the buttons of the Service Tool are dimmed and

inactive. - When the operation is completed, "A function was finished." is displayed, and another function

can be selected. - If a non-supported function is selected, "Error!" is displayed. Click OK in the error message

dialog box to exit the error.

< Service Tool Functions >

(1) (2) (3) (4) (5)

(6) (7) (8) (9) (10)

(11)

(12)

(13)

(14)

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No. Name Function Remarks

(1) Test Print Service test print Service test print items: - Model name - ROM version - Ink absorber counter value (ink amount in the

ink absorber) - USB serial number - Destination - EEPROM information - Barcode (model name + destination), etc.

(2) EEPROM EEPROM information print The dialog box opens to select the paper source. Select the rear tray, and click OK. EEPROM information print items: - Model name - Destination - ROM version - Ink absorber counter value (ink amount in the

ink absorber) - Print information - Error information, etc.

(3) CD-R CD-R check pattern print Not used.

(4) LF/Eject LF/Eject correction pattern print

Not used.

(5) Left Margin Left margin pattern print Not used.

(6) Deep Cleaning Print head deep cleaning Cleaning of Black and Color at the same time

(7) Main Main ink absorber counter reset

Set a sheet of A4 or Letter sized paper. After the ink absorber counter is reset, the counter value is printed automatically.

(8) Platen Platen ink absorber counter reset

Not used.

(9) EEPROM Clear EEPROM initialization The following items are NOT initialized, and the shipment arrival flag is not on: - Destination settings - Absorbed ink amount - USB serial number - Region code of ink cartridge - Record of ink absorber counter resetting and

setting - Record of repair at the production site

(10) Panel Check Button and LCD test See "Button and LCD test" below.

(11) Set Destination Destination settings Select the destination, and click Set. ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR, LTN, TWN, USA

(12) CD-R Correction CD / DVD print position correction

Not used.

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No. Name Function Remarks

(13) LF/EJECT Correction LF/Eject correction value setting

Not used.

(14) Left Margin Correction Left margin correction value setting

Not used.

(15) Ink Absorber Counter Ink absorber counter value setting

See "Ink absorber counter setting" below.

< Button and LCD test >

Confirm the operation after replacement of the operation panel unit, LCD unit, or logic board. To perform the test, start the machine in the service mode, then click Panel Check of the Service Tool on the connected computer.

MP240 / MP245, MP260 / MP268: 1) In the Button and LCD test mode, press each button of the machine. "1" is displayed on the 7-segment LED at the beginning, and it is incremented by one each time

the button is pressed. When all the buttons are pressed, "E" is displayed. 2) Press the ON button to exit the Button and LCD test and return to the menu selection.

MP480 / MP486: 1) In the Button and LCD test mode, the LCD turns blue, waiting for a button to be pressed. 2) Press each button of the operation panel. The LCD is divided into segments, representing each button. The color of a segment

corresponding to the pressed button changes to red. After all the 11 buttons are pressed, the remaining segments turn red at the same time.

1 2 3 4

12 13 14 5

11 16 15 6

10 9 8 7

1: ON button 7: Right cursor button 2: Back button 8: Black button 3: OK button 9: Color button 4: Up cursor button 10: Stop button 5: Down cursor button 11: Menu button 6: Left cursor button

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3) Open the scanning unit (cover). The color pattern is displayed on the LCD.

Red Black White Cyan

Green White Black Magenta

Blue Black White Yellow

4) Press the ON button to exit the Button and LCD test and return to the menu selection.

< Ink absorber counter setting > Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing. 1) Start the machine in the service mode. 2) In the Ink Absorber Counter section of the Service Tool, select an appropriate ink absorber

type from the Absorber pull-down menu. For the MP480 / MP486, select Main. 3) From the Counter Value (%) pull-down menu, select the value which is the closest to the actual

counter value confirmed before replacement of the logic board. 4) Click Set.

2-2. User Mode Function Procedures Remarks

Nozzle check pattern printing

Perform via the machine operation panel, or from the MP driver Maintenance tab.

Set a sheet of plain paper (A4 or Letter) in the rear tray.

Print head cleaning Perform via the machine operation panel, or from the MP driver Maintenance tab.

Unclogging of the print head nozzles, and maintenance to keep the print head conditions good. If there is a missing portion or white streaks in the nozzle check pattern printout, perform this cleaning.

Print head deep cleaning


If print head manual cleaning is not effective, perform this cleaning. Since the deep cleaning consumes more ink than regular cleaning, it is recommended to perform deep cleaning only when necessary.

Manual print head alignment

Perform from the MP driver Maintenance tab. For the MP480 / MP486, the alignment can also be performed via the machine operation panel.


Partially automatic print head alignment

Only for the MP240 / 245 and MP260 / MP268. Perform via the machine operation panel.


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Function Procedures Remarks

Print head alignment value printing

Perform from the MP driver Maintenance tab. For the MP480 / MP486, the alignment can also be performed via the machine operation panel.

Confirmation of the current print head alignment values.

Paper feed roller cleaning


The paper feed rollers rotate while being pushed to the paper lifting plate. Since the rollers will wear in this cleaning, it is recommended to perform this only when necessary.

Bottom plate cleaning Perform via the machine operation panel, or from the MP driver Maintenance tab.

Cleaning of the platen ribs when the back side of paper gets smeared. Fold a sheet of plain paper (A4 or Letter) in half crosswise, then unfold and set it in the rear tray with the folded ridge facing down.

2-3. Special Notes on Assembling (1) Carriage rail and main chassis adjustment

< Carriage rail > Perform the following adjustments when attaching the carriage rail: 1) Before loosening the screws, mark the their positions on the rail.

2) In attaching the carriage rail, make sure that the screws fit to the marks made in step 1)

respectively, then fasten the screws. 3) Be sure to perform the confirmation test detailed below; confirm that the print quality is

proper and the print head is not contacting the paper. < Main chassis > After the main chassis is attached, be sure to perform the confirmation test detailed below;

confirm that the print quality is proper and the print head is not contacting the paper. < Confirmation test > Using Photo Paper Pro, and with the paper thickness lever set to the left position (normal

position), print an image and confirm that the print quality is proper, and the print head is free from contacting the paper.

If the print quality is not proper, or the print head contacts the paper, adjust the head-to-paper distance in the following procedures:

< How to adjust the head-to-paper distance > 1) Mark the current position of the screws at the both ends of the chassis. (See the step 1) of

the carriage rail adjustment above.)

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2) Loosen the screws, and adjust the head-to-paper distance. - To prevent the print head from contacting the paper, raise the carriage rail from the

current position. - To improve the print quality, lower the carriage rail from the current position.

(2) Document pressure sheet adjustment 1) With the long-side down, position the upper-left corner of the document pressure sheet at the

scanning reference point on the platen glass, then peel off the cover sheet from the double-sided adhesive tape on the back of the document pressure sheet.

2) Slowly close the document cover. The document pressure sheet will attach to the cover. (3) Ink mist cleaning

In repair servicing, using a soft and dry cloth or tissue, wipe ink mist off from both the inside and outside of the machine, especially from the ink cartridge locking covers (A in the photo below) and the inside of the tray (B in the photo below).

(4) Board connection The ASF sensor board, PE sensor board, and logic board are soldered to each other; thereby, the connectors are eliminated.

A

B

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2-4. Grease Application Location & Grease Amount

Printer Unit FLOIL KG- 107A

Main Chassis FLOIL KG- 107A

100

100

5

4

PG cover B L81 cam surface:9 to 18 mg x 2 locations

PG Cover B

PG Cover F

MOLYKOTE PG- 641

MOLYKOTE PG- 641

Entire surface:4.5 to 9 mg x 1 location

PG cover F L81 cam surface:9 to 18 mg x 2 locations

Cam surface contacting the Cap Holder Col L81:1 to 3 mg film x 1 location

Entire surface

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Bottom surface of the rail (Z):9 to 18 mg x 1 location

Back surface of the chassis (Y):155 +/- 20 mg25 mm from the both ends can beleft without grease.

Inner bottom surface of the rail (Z):450 +/- 45 mg10 mm from the both ends can be leftwithout grease.

Back surface of the rail (Y):150 +/- 15 mg10 mm from the both ends canbe left without grease.

Front surface of the rail (Y):220 +/- 20 mg (200 to 240 mg)10 mm from the both ends canbe left without grease.

Front surface of the chassis (Y):9 to 18 mg x 1 location

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2-5. Notes on Transportation

1) In the service mode, press the ON button to finish the mode, and confirm that the paper lifting plate of the rear tray is raised.

2) Keep the ink cartridges installed in the carriage. If an ink cartridge is removed from the machine and left alone by itself, ink (the pigment-based

black ink in particular) is likely to get dried. 3) Turn off the machine to securely lock the carriage in the home position. (When the machine is

turned off, the carriage is automatically locked in place.) Securely lock the carriage in the home position, to prevent the carriage from moving and

applying stress to the carriage flexible cable, or causing ink leakage, during transportation. 4) Tape the points shown below.

mp240_260_480-ssm

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