MP Communication

8/7/2019 MP Communication

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Copyright Houghton Mifflin Company. All rights reserved. 18 - 1

Managing

Interpersonal Relations

and

Communications


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What Is the Definition of Communication?

The process of

transmitting information

from one person to

another.

What is effectivecommunication?

The process of sending a

message in such a way

that the messagereceived is as close in

meaning as possible to

the message intended.


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What Are the Basic Functions of Management

That Communication Relates to?

Planning

Organizing Leading

Controlling


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The Communication Process

Sender Receiver

Receiver Sender

6

Encoding

7Transmission

through channels

8

Decoding

Start Noise

Noise

Noise

2

Encoding

1

Meaning

3

Transmission

through Channels

4

Decoding

5

Meaning


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Forms of Communication in Organizations

What is oral

communication?

Face to face

conversations Group discussions

Telephone calls

Other situations in

which the spokenword is used to

express meaning


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Figure 18.2: Types of Communication

Networks


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Figure 18.3: Formal Communication in

Organizations



What Are the Forms of Written

Communication?

Memos

Letters

Reports Notes

Methods where by

the written word is

used



What Is Vertical Communication?

It flows up and down the

organization.

How does it flow?

Usually along formal

lines.

Where does it take

place?

Between managers and

their subordinates andmay involve several

different levels of the

organization.



What Is Horizontal Communication?

Flows laterally within

the organization.

Who is involved?

Colleagues andpeers at the same

level of the

organization and

may involveindividuals from

several different

organizational units.



Informal Communication in Organizations

The grapevine?

An informal communication network that

can permeate an entire organization.

Management by wandering around?

An approach to communication that

involves the manager literally wandering

around and having spontaneousconversations with others who are involved

with the company in some way.



Figure 18.4: Informal Communication in

Organizations



Figure 18.5: Common Grapevine Chains

found in Organizations



What Is Nonverbal Communication?

Any communication

exchange that does

not use words or

that uses words to

carry more meaning

than the strict

definition of thewords themselves.



Barriers to Communication

Individual Barriers:

Conflicting or

inconsistent cues.

Credibility about thesubject.

Reluctance to

communicate.

Poor listening skills. Predispositions

about the subject.

Organizational

Barriers:

Semantics.

Status or powerdifferences.

Different

perceptions.

Noise. Overload.



Insert Table 18.2


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More and Less Effective Listening Skills

Stays active, focused

Pays attention

Asks questions

Keeps an open mind

Assimilates information

Is passive, laid back

Is easily distracted

Asks no questions

Has preconceptions

Disregards information

More Effective Listening Less Effective Listening

MP Communication

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