Moving Product Off the Shelf and Into the Hands of the Customer

Building a Culture of Innovation at Saks Fifth Avenue Larry Glenn VP Platform & System Development, HBC Digital @lglenn

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Transcript of Moving Product Off the Shelf and Into the Hands of the Customer

Page 1: Moving Product Off the Shelf and Into the Hands of the Customer

Building a Culture of Innovation at Saks Fifth Avenue

Larry GlennVP Platform & System Development, HBC Digital

@lglenn

Page 2: Moving Product Off the Shelf and Into the Hands of the Customer

Hudson’s Bay Company

The oldest company in North America. (yes, that Hudson’s Bay Company)

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In the beginning…

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Today

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In the beginning…Big brittle ecommerce platformEnterprise-y tech stackSmall, junior teamSevere instabilityLow moraleNo trust

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TodayBusiness has grown 4x / Peak Hours 10xExcellent performanceHigh-quality development practicesAdvanced tech stackSuper-strong teamWe’re building a commerce platform

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We didn’t bring in an army of consultantsWe didn’t purge the teamWe didn’t re-platformWe didn’t spend a lot of money

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We’re not done getting good at building software yet.

Don’t confuse what people have been asked to do with what they’re capable of doing.

Building software should be intrinsically rewarding.

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InterfacePeopleTimeTools

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Interface

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Freedom to focusFreedom to make mistakesFreedom from unnecessary stressesFreedom to explore the “how“

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People

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Resources: A Handy Visual Guide

These are resources.These are people.

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Time

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Time

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Tools

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It’s simple.

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It’s simple.It’s not necessarily easy.

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Also, we’re hiring.

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Moving Product Off the Shelf and Into the Hands of the Customer

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Transcript of Moving Product Off the Shelf and Into the Hands of the Customer