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Mount Buller and Mount StirlingAlpine Resort Management Board

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1 Annual Report 2006/07

Contents

1.0 Overview1.1 Message from the Chairman 21.2 Report from the Chief Executive Officer 41.3 Introduction 61.4 Year at a Glance 71.5 Corporate Governance 81.6 Organisational Structure 101.7 Management Team 12

2.0 Strategic Direction2.1 Climate Change 152.2 Resort Use and Visitation 162.3 Vibrant Resorts 192.4 Development of the Resorts 202.5 Environmental Management 222.6 Land Stewardship 26

3.0 Appendices3.1 Disclosure Index 283.2 Information 29

4.0 Financial Report4.1 2006–07 Financial Statements 30

Cover image Bob Bateupwww.bobbateup.com.au

Annual Report 2006/07 2

walk offering instruction on heathlandcommunities, alpine bogs, alpine grass-lands, snow gum woodlands and boulderfields.

Ecotourism Conference Mount Buller hosted a breakout session forthe Australian Ecotourism Conference inNovember 2007. This event attracted arange of national and international delegatesand provided an ideal opportunity toshowcase Mount Buller’s product offeringand various environmental initiatives.

This event supports our strategic developmentof the Meeting, Incentive, Conference andEvent (MICE) market by highlighting MountBuller’s capacity to host large and variedconferences, functions and events. Webelieve that by tapping into the MICEmarket we will increase summer visitation atMount Buller and Mount Stirling and createexciting new opportunities for the Resorts.

New MinisterFollowing Minister Thwaites’ resignation,Minister Gavin Jennings was appointed asMinister for the Environment and ClimateChange. We thank Minister Thwaites forhis great support and leadership of theAlpine Resorts and look forward to workingwith Minister Jennings for the continueddevelopment, enhancement and enjoymentof Victoria’s alpine regions.

Government Review of ExpenseReimbursementsDuring 2006-07, the Victorian Governmentannounced a review of the administrativearrangements associated with Boardmember and executive expensereimbursement claims for all Alpine ResortManagement Boards and the Alpine ResortsCoordinating Council. While KPMG, whoconducted the review at the instigation ofthe Minister for the Environment andClimate Change, found some minorbreakdowns in our internal control systems,we are pleased to note that these were notmaterial. The ARMB has implemented therecommendations arising from this report.

Government Review of Institutionaland Governance ArrangementsMinister Jennings has announced that theState Services Authority will conduct areview of the institutional and governancearrangements of all Alpine Resorts and theARCC which is expected to be completedby 30 June 2008. The current governancestructure has been in place for over ten yearsand we welcome the review and look forwardto playing a constructive role in the process.

Financial PerformanceThe ARMB recorded an operating profit of$1,376,532 for the year ended 31 October2007. This surplus is largely related to thehigh visitation experienced during the 2007snow season. When land release revenueis added to this, the final result was a netsurplus of $1,489,132. The surplus thathas been generated will be re-invested intothe community and be used to finance theARMB capital investment programme,including the Water Re-Use Project and thepurchase of the Buller Community Centre(the former La Trobe Building).

Initiatives for 2007-08The ARMB has approved a capitalexpenditure budget of $3 million for 2007-08(one of the largest in the ARMB’s history) in support of a program designed to deliverimproved year round services and visitorexperiences across the Resorts, including:— Stage One mountain bike and

walking trials;— Stage One improved snow play facilities;— Continued progress in the development

of Athletes Walk;— Upgrade and lining of sewage pipes

throughout the Village;— Resurfacing of the car parks;— Concept plans for the redevelopment

of the Village centre precinct;— Feasibility plan for a new major water

reservoir on Mount Buller for snowmaking; and

— Feasibility study, planning permit anddesign for the Mount Buller-MountStirling Link Road.

Village Centre Precinct RedevelopmentIn September, an initial meeting involvingmany stakeholders was held to discuss theredevelopment of the Village centre, includingCow Camp, Kooroora Hotel/YHA and thegateway, to address issues such as access(car parking and transport interchange),vehicle and pedestrian conflicts, limited retailand year round activity, ageing or inadequatefacilities and staff accommodation.

Various projects were tabled for consideration,including: development of the BullerCommunity Centre, redevelopment of CowCamp Plaza to expand retail, accommodationand public facilities, development of a‘gateway’ site for mixed use (undercoverbus terminal, car parking, retail, offices,accommodation and possible gondolaterminal) and a gondola from PinnacleValley to Mount Buller.

AcknowledgementOn behalf of the ARMB, stakeholders andvisitors, I would like to express our thanks and appreciation to Chief Executive Officer,Philip Nunn, his executive managementteam and all ARMB staff, who are committedto providing a sustainable, quality experiencefor stakeholders and visitors. We lookforward to continuing to work closely withthe Mansfield Shire Council and otherCrown Land managers in the region,including, Parks Victoria, DSE and thecatchment and water authorities.

I also extend my appreciation and thanksto other Board members of the ARMB whohave given so much time and effort overthe last 12 months in supporting Philip andhis team. In particular, I would like to thankSusan Hocking and Judy Dixon, who havechaired the Risk, Audit and FinanceCommittee and Environmental ManagementReview Committee respectively.

John W Dyson ChairmanMount Buller and Mount Stirling Alpine Resort Management Board

3

OverviewMessage from the Chairman

The 2006-07 year will be remembered for the lightening strikes of 1 December whichcaused over 500 fires in the Victorian Alpsthat burned for nearly two months anddamaged over one million hectares of land.

The FiresThe fires threatened the Mount Buller andMount Stirling Resorts for seven weeks,however due to the great support of theemergency services, especially the CountryFire Authority (CFA), Rural Ambulance andVictoria Police, as well as the Departmentof Sustainability and Environment (DSE),Parks Victoria, Buller Ski Lifts and ourcommunities, we were well-prepared andable to keep asset damage to a minimum.

We thank all those involved in preparationsand the fire fighting effort, especially ourown staff who worked tirelessly with otherstakeholders. The efforts of everyone involvedhave been commemorated in a book titledIn The Line of Fire, and also in a plaque nextto the CFA Station. In particular, I would liketo thank Andrew ‘Spook’ Kelly, Captain ofour CFA, for his leadership during this time.

As part of the fire recovery, the VictorianGovernment allocated a number of grantsto the ARMB including $1.5m to assist inthe funding of the Mount Buller and MountStirling Link Road. The Link Road is animportant initiative, which will broaden thesummer appeal of the Resorts by providing atouring route. It will also provide an importantalternative route from the Resorts if the majorroads are closed. We thank the VictorianGovernment for its generous support.

The 2006-07 fires are a reminder to all ourstakeholders to ensure that their propertiesat Mount Buller are well-maintained duringthe summer period.

2007 Snow SeasonThe 2007 snow season was successful atMount Buller with good snow falls andskiing during June and July, especially overthe school holiday period. Visitation wasstrong, increasing 80% from the previouswinter. Mount Buller continues to attractincreasing numbers of snow play visitors,placing increasing pressure on our existingsnow play and day visitor facilities. TheARMB is looking at a number of initiativesto improve and complement our existingfacilities to encourage this growing market.

Unfortunately, the snow season was morechallenging at Mount Stirling, with the snowline generally above Telephone BoxJunction. Despite this, Mount Stirlingcontinues to attract school and othergroups interested in Nordic skiing andsnow camping.

Major ProjectsDuring the year, we settled on theacquisition of the former La Trobe Universitybuilding at Mount Buller for $4 million. Of this, we paid a $750k deposit, theremaining $3.25m to be paid off over 15 years, interest-free, in equal installmentsof $216,667 (one repayment each year).This is an excellent outcome for theResorts and the building, which will beknown as the Buller Community Centre, willprovide the infrastructure for a year roundeducation and community facility and newhome of the ARMB. In addition, therelocation of the ARMB offices frees up theexisting ARMB building for redevelopment.

We have also completed the Water ReuseProject, which will supplement water usedfor snow making and fire fighting. Theproject is one of the largest undertaken bythe ARMB and we thank our staff and theconsultants involved. Following final

approval from the Environment ProtectionAuthority and Department of HumanServices, the Water Re-use Plant will becommissioned and we expect recycled waterwill be available for snow making in 2008.

New BoardA new ARMB Board was appointed by theMinister for the Environment and ClimateChange in April, following the conclusion of the term of appointment of the previousboard. We welcome new Board members,Andrew Abercrombie and Stuart Worn, andthank retiring Board member, Dean Gosper,who has contributed great insight andenthusiasm to the Mount Buller Resortsince his initial appointment to the inauguralMount Buller ARMB in 1997.

EnvironmentYear two of the five-year Mountain Pygmy-possum Recovery Plan has continued toimprove the habitat of this endangeredalpine species, with an emphasis on areasimpacted by the fires. The FireManagement Plan included ‘Fire SeverityMapping’ for Mountain Pygmy-possumhabitat, which identified threats to therecovery of burnt habitat, as well as silt andsedimentation fences where necessary and‘No Go Zones’ for unsafe or unstable areas.

This year we joined Ecobuy, which aims tocreate gradual change to purchasing habitsand attitudes within the organisation,shifting to green products over time. Therelocation to the Buller Community Centrewill be an ideal opportunity to embracemore recycled, greenhouse friendly, watersaving, energy efficient, low-toxicity andfuel efficient products.

We have continued to conduct environmentaltours for primary and secondary schools,including an introduction to indigenous floraand fauna, water storage and treatment,waste collection and recycling programs, andimpacts of tourism in the alpine environment.In addition, our popular summer SummitNature Walk provides an interpretive 4km

John W DysonChairman

Mt Buller and Mt Stirling Alpine Resort Management Board

Annual Report 2006/07 4 5

OverviewReport from the Chief Executive Officer

2006-07 was defined by two major weatherrelated events; in December-January, bushfiresthat effectively closed the Resorts for sevenweeks over summer and, in June-July, excellentsnow conditions, which resulted in recordattendances at Mount Buller this winter.


Bushfire and RecoveryFor seven weeks, between early December2006 and mid January 2007, bushfiresburned extensively through the MountStirling Resort and some sections of theMount Buller Resort, includingapproximately four to five kilometres alongthe Mount Buller Tourist Road. The Resortswere closed to visitors and residents for asignificant part of this seven week periodand negative publicity added to the impactof fires on summer tourism at Mount Buller,Mount Stirling and the Mansfield district.

Virtually all man made assets in the MountBuller Resort were unaffected by fire due tothe combined efforts of the CFA, DSE,DHS, BSL, the ARMB and Mount Bullercommunity – and a little luck. All partiesand individuals involved in the fire fightingeffort are to be commended.

Mount Stirling Resort lost most of itssignage, while other man made assetsescaped fire damage due to the efforts oflocal CFA crews. Licensed operators alsosuffered commercial hardship as MountStirling and surrounding National Park andState Forests were closed to visitors.

While loss of reputation and business aredifficult to quantify, the economic impact ofthe bushfire is estimated at $4 million in lost

revenue. We would like to thank theVictorian Government for financialassistance to the recovery process,including: $1.55 million towards the MountBuller-Mount Stirling Link Road; $10,000for ‘Buller’s Back’ events; and $10,000 tosupport the winter calendar of events.

In addition, the book In the Line of Firewas co-produced by the ARMB and BSLto record and commend the community’sfire fighting efforts in summer 2006-07.Copies of the book are available from theARMB offices.

Snow SeasonThis year, wonderful snow conditions fromJune through to August created greatvibrancy and allowed commercialstakeholders on Mount Buller to recoverfrom a lack-lustre 2005-06 snow seasonand 2006-07 summer impacted by fires.

The 2006-07 snow season was opened bythe Honourable John Thwaites MP, Ministerfor the Environment, who has been a greatsupporter of the alpine region. During theopening weekend, the Minister presidedover the official opening of the Water ReusePlant, which is now going through its finaltesting prior to commissioning, andlaunched In the Line of Fire.

Record attendances of 282,845 visitors this winter represented a 26% increasecompared with the ten year average, andcorresponding number of visitor daysincreased by 12%. High visitation hashighlighted the need to improve access tothe Mount Buller Village and enhance snowplay areas and facilities; the ARMB nowsees these as key strategic priorities.

In contrast, visitation to Mount Stirling hascontinued to decline, due to a number offactors including the distance from thecurrent visitor facilities to the reliablesnowline. The challenge for the ARMB isto find the appropriate expenditure balance between providing new infrastructure, road

and trail clearance, facilities maintenanceand staff, and the revenue generated bythe operation of the Mount Stirling Resort.

Buller Community Centre In 2006, the ARMB successfully negotiatedthe purchase of the former La Trobe buildingand surrender of the leases associated withthe building, which will remain an importantcommunity asset. Fit-out of the building tohouse ARMB administration is now nearingcompletion and Mansfield Primary School,Haileybury College and Mount BullerEducation Pty Ltd have entered intoagreements for the ongoing use of spacewithin the building for education purposes.

In addition, a proposal for an annex to beconstructed on the concrete apron of thebuilding has generated a great deal ofinterest. The Buller Community Centre willbecome a much-needed, highly visibleWelcome Centre for Mount Buller,incorporating the National Alpine Museum,gallery, cafe (linked to the snowplay area)and conference space. It would alsoprovide street level access to operationswithin the building, such as the cinema,gymnasium and the ARMB. We areseeking funding partners to support thisimportant development.

I would like to acknowledge the AustralianAlpine Institute for its successful operationof the cinema and gymnasium throughoutwinter. These facilities will continue tooperate year round for the benefit ofresidents, employees and visitors.

Capital ProjectsSome ARMB capital projects were delayedby the bushfire period, however completedprojects include the Water Re-use Plant, re-laying of the potable water pipe betweenthe Arlberg and Spurs and resurfacing ofthe Summit Road between the Arlberg andSummit Car Park. The next stage of theAthletes Walk (to the Chalet Hotel) hasbeen commenced and is scheduled forcompletion by Easter 2008.

Year Round ResortThe ARMB is continuing in its efforts tobuild snow season visitation, while alsoimproving the Resorts’ year round tourismoffer. Events such as the Easter ArtsExhibition and Prize, Mount Buller Sprintand Holden High Country Cycle Challengeare designed to attract a new market, andencourage return visitation and extendedstays. The ARMB is also investing in theestablishment of mountain bike trails andwalking paths linking Mount Buller andMount Stirling, which capitalise on existinglift infrastructure and trails.

Financial ManagementThe ARMB has enjoyed another strongfinancial year, with operating surplus(exclusive of government grants and theproceeds of land release) arising out of highvisitation. Cash reserves are earmarkedfor further capital improvement andmaintenance projects, as well asrepayment of loans relating to the purchaseof the former La Trobe building and theWater Re-use Project. The ARMB willcontinue to restrict operational costs, tosupport the pressures faced by commercialoperators, lodge and apartment ownersand the price sensitivity of visitors.

The ARMB will continue to seek FederalGovernment funding to match StateGovernment funding for the Mount Buller-Mount Stirling Link Road and otherinfrastructure development opportunities.

AcknowledgementsOne of the great strengths of the MountBuller and Mount Stirling communities isour capacity to work together for thecommon good, including cooperativemarketing, staging of events and care forthe environment. In particular, the ARMB isappreciative of the support of BSL, theMount Buller Chamber of Commerce andMount Buller Ratepayers’ Association.BSL, through its General Manager LaurieBlampied, continues to invest indevelopment and maintenance of its

comprehensive ski-lifting and snow-makingsystems, which augurs well for the future ofthe Mount Buller Resort.

I would also like to acknowledge the StirlingSki Patrollers, who ensure Mount Stirling isa safe and an enjoyable place toexperience the alpine environment in winter.

Thanks also to Resort Management Boardsfrom other Victorian Alpine Resorts, theMansfield Shire Council, Alpine ResortsCoordinating Council (ARCC), Board ofAlpine Resort Tourism, High CountryReservations and many other agenciesincluding neighbouring land managers,Parks Victoria and DSE (Mansfield) for avery constructive working relationship.

StaffI would like to acknowledge the efforts ofthe ARMB’s dedicated staff, in a yeardistinguished by great challenges andachievements.

During the course of the year, a number oflong-standing and hard-working employeeschose to leave the organisation. We thankthem for their contribution and wish themwell. We also welcome Mandy Kynnersley,Risk and Finance, to the ARMB team.

Resort Operations Manager, Hadyn Purcelland Heath Chidgey, our engineer, deserverecognition for the successful completion ofthe Water Re-use Project, ahead ofschedule and well within budget, as well asthe professional coordination of operationalstaff this winter, including car parking staffworking in often trying conditions.

Tony Petersen and Jonathon Chivers,Property and Planning, are to becommended for their work in facilitating thepurchase of the former La Trobe building,as well as their efforts to establishtenancies within the building and managethe ARMB office fit-out.

The BoardI would like to express my personalappreciation for the support of each Boardmember. Board positions are filled withpeople who are dedicated to the futuresuccess of Mount Buller and Mount Stirling;they provide a great deal of time, effort andinput into the effective management of theResorts.

As Chairman, John Dyson has led theorganisation with strength andcommitment. His guidance has beeninvaluable. I would like to congratulate allBoard members on their appointment andlook forward to continuing to work togetherto develop strategies and policies, and tomonitor the effective implementation ofplans that have been developed andsupported in the past.

I would like to thank Dean Gosper who didnot seek re-appointment in May of thisyear. Dean has served the mountain wellduring his long term as a Board memberand has been a great mentor for me andmy predecessor.

I wish everyone associated with bothResorts a happy and fulfilling 2008, andtrust they will continue to be rewarded bytheir association with the alpine area.

Philip Nunn Chief Executive OfficerMount Buller and Mount Stirling Alpine Resort Management Board

Philip NunnChief Executive Officer


OverviewIntroduction

High snowfalls ensured that Mount Buller Village was often covered in a blanket of snow in 2007.

The Mount Buller and Mount Stirling AlpineResort Management Board (ARMB) ischarged with the responsibility of managingMount Buller and Mount Stirling AlpineResorts pursuant to the Alpine Resorts(Management) Act 1997.

OverviewYear at a Glance

Item/Key Performance Indicator 2006-07 2005-06 % Change Environmental QualityNumber of readings within EPA guidelines:— Howqua River total phosphorus - 5/6 6/6 (17)— Howqua River total nitrogen 5/6 5/6 0— Sewage treatment plant total phosphorus 12/12 11/12 8— Sewage treatment plant total nitrogen 12/12 12/12 0Percentage of total waste recycled 34% 29% 17Social ResponsibilityPercentage of first time visitors 20% 28% (29)Percentage of returning visitors 80% 72% 11Average number of nights on mountain 2.35 2 18(based on gate entry)Total snow making water used (megalitres) 212 167 27Total domestic water used (megalitres) 194 138 41Total water used for fire fighting (megalitres) 9 0 -Total winter passengers using free shuttles 554,272 367,806 51Mt Stirling ski patrol callouts** 20 12 67Economic ViabilityNumber of winter visitors 282,835 157,176 80Number of summer visitors 143,800 210,528 (32)Number of visitor days (winter) 478,889 312,339 53Number of Mt Stirling winter visitors** 3,308 1,201 175Number of Mt Stirling visitor days (winter)** 3,639 1,321 175Number of vehicles through the gate (winter) 65,861 29,161 126Total invested by private developers ($’000) 10,000 20,000 (50)Capital Works Expenditure ($’000) 3,205 2,694 20Number of lease holders 176 176 0Number of sub-leases transferred 91 33 176Number of ‘hot beds’ 1,554 1,554 0Number of ‘cold beds’ 6,303 6,258 1Mt Buller maximum snow depth (centimetres) 92 28 229Mt Stirling maximum snow depth (centimetres)** 80 25 220Total value of approved planning permits ($’000) 19,000 17,000 12

Financial Summary $’000 $’0002006–07 2005–06

Operating revenue:— Gate entry† 3,168 1,889— Site rental fees 2,860 2,797— Service charges 3,023 2,990— Sale of rights to lease and develop crown land 113 1,287— State government funding 33 20— Other revenue 1,146 988Operating expenditure 8,854 8,758Operating surplus/(loss) 1,489 1,213Total assets 197,004 140,899Total liabilities 4,636 1,633Net assets 192,368 139,266Assets comprise:— Land 150,313 106,035— Non-current assets 40,385 28,221— Current assets 6,306 6,643

** These figures refer to Mount Stirling only.All other figures refer to Mount Buller.

13 consultants were engaged during2006-07. Total fees amounted to$338,247, with no individual consultantbeing paid more than $100,000.

† The increase in gate entry is due to theeffects of the extremely low snow fallexperienced in 2005-06 combined withthe excellent snow conditionsexperienced in 2006-07

Post Balance Sheet Events: There havebeen no events subsequent to the yearthat significantly impact on operations in future years.

The ARMB recognises that it hasstewardship responsibility for significantpublic assets and continues to managethese assets in an ecologically, economicallyand socially sustainable manner, whilefacilitating the public’s ability to access andenjoy an alpine experience. The ARMB iscommitted to fulfilling its role within thecontext of the Victorian Government’sAlpine Resorts 2020 Strategy.

All decisions made by the ARMB follow dueconsideration and consultation regardingthe impacts upon the triple-bottom-line,namely the environmental, social andeconomic impacts of the activity. TheARMB also considers the risk managementimplications of its decisions.

VisionTo be the most attractive and popularalpine destination in Victoria and berecognised as the leader in alpineenvironmental management.

Mission The mission of the ARMB is to manage theMount Buller and Mount Stirling AlpineResorts in an economically, environmentallyand socially sustainable manner by: — Enhancing the attractiveness of the

Mount Buller Resort for all-seasonvisitation, and encouraging recreationaluse within the context of sustainableecological management practices;

— Attracting visitation to Mount Stirling byproviding an outstanding nature-basedvisitor experience in a well-managedbio-diverse environment; and

— Developing the complimentary attributesof the two Resorts through integratedmanagement, development andmarketing.

Objectives and UndertakingsThe ARMB is committed to excellence inthe financial reporting. Thoroughassessment, monitoring and review offinancial and operational risk arecornerstones of effective governance.

The ARMB will deliver its core functionsand services in a cost-effective manner anddevelop strategies and activities that will:

— Ensure management and developmentof the Resorts is undertaken within anecologically sustainable framework;

— Retain a commitment to a snow tourismindustry, while responding to climatechange issues;

— Optimise year round use and visitation in a safe alpine environment;

— Develop year round appeal of theResorts to complement the naturalalpine environment and create a senseof place for visitors and for thecommunity;

— Deliver a sustainable, viable and vibrantalpine business through thedevelopment of strategies to increaseeconomic activity and enjoyment of alluser groups; and

— Manage the Resorts for all Victorianswithin an accountable framework and in cooperation with the community.


Visitors reveled in the high snow falls that the Resorts experienced early in the season.


OverviewCorporate Governance

Functions of the ARMBAs set out in Section 38 of the Act, thespecific functions of the ARMB are to:— Act as a Committee of Management of

any Crown Land deemed to bepermanently reserved under the CrownLand (Reserves) Act 1978 in the Resorts;

— Contribute, together with TourismVictoria and the ARCC, to the overallpromotion of alpine resorts;

— Develop a tourism and marketingstrategy for and to promote the Resortsand to collect and expend voluntarycontributions from commercialundertakings in the Resorts for thispurpose;

— Provide a range of services;— Charge contributions for the provision of

those services;— Collect fees prescribed by the

Regulations for the Resorts;— Attract investment for the improvement

of the Resorts in respect of which theARMB is established;

— Carry out any other function conferredon the ARMB under this or any otherAct;

— Plan for the development, promotion,management and use of the Resorts;

— Manage the Resorts in accordance withthe object of the Alpine Resorts(Management) Act 1997, as amended;

— Undertake research into alpine resortissues;

— Contribute to and support the operationof the ARCC;

— Prepare and implement a StrategicManagement Plan for the Resorts;

— Expend or apply revenue of the ARMBin accordance with a direction of theMinister under Section 36(1A).

Resort ManagementThe duties and responsibilities of ARMBChief Executive Officer, Philip Nunn, are to:— Carry out the Board’s directions;— Manage day-to-day operations of

the Resorts in accordance withapproved policies;

— Manage and direct the organisation toachieve optimum profitability andeffective use of business assets andhuman resources;

— Develop and review policy, and plan andcontrol major functions relating to theoperation and administration of theorganisation through subordinateexecutives.

Guiding PrinciplesThe ARMB is committed to: — Valuing staff and contractors;— Providing outstanding service to clients;— Continually striving for innovation and

improvement;— Ensuring that the ARMB is seen as a

cooperative, responsive, efficient andeffective organisation which consultsappropriately in carrying out its role;

— Responsible environmental managementpractices;

— Effectively discharging the powersentrusted under legislation and meetingstatutory obligations and Governmentobjectives relating to equal opportunity,occupational health and safety, andstandards of ethics and accountability.

Corporate PlanningAs required under Section 53 of the Act,the ARMB develops and lodges itsCorporate Plan, including a Statement ofCorporate Intent and a Business Plan.

These plans outline the ARMB’s keystrategic directions to: — Mitigate the impact of climate change; — Increase year round Resort use and

visitation; — Develop year round Resorts; — Encourage sustainable, year round

economic growth; — Proactively manage the environment;

and — Provide stewardship of Crown Land.

Risk ManagementThe ARMB is committed to ensuring that all people affected by the activitiesassociated with Resort management areprotected from risks to safety, health andwellbeing, and loss or damage to property.The ARMB has a Risk Management Policyand develops risk management systems to assist staff in understanding theirresponsibilities and create a culture of safety.

Winter at Mt Buller – plenty to experience both on and off the snow.

The Mount Buller and Mount Stirling Alpine ResortManagement Board (TheARMB) was established in2004 by an amendment to theAlpine Resorts (Management)Act 1997 (the Act), succeedingthe Mount Buller Resort andthe Mount Stirling AlpineResort Management Boards.This amendment details keyaspects of the ARMB’scorporate governance practices.

Statutory ReportingThe ARMB has been created as a statutoryauthority and it is responsible directly to theMinister for Environment and ClimateChange for a range of statutoryrequirements.

Ultimately, the Minister is responsible forCrown Land management and delegatesauthority to the ARMB to carry outGovernment policy in relation to the use ofCrown Land. Across the two Resorts, theARMB undertakes to adopt best practice inall activities, reporting to the Ministerthrough the Corporate Plan, AnnualReports and Quarterly Reports.

The ARMB also complies with the directionsof the Minister for Finance and acts as areferral authority for development matters.

Establishment of the ARMBThe ARMB operates under the provisionsof the Act and is established:— As a Body Corporate with perpetual

succession;— With its own Common Seal;— With the power to sue or be sued;— To acquire, hold and dispose of real

and personal property;— To carry out its functions as a Body

Corporate may do at law.

The ARMB acts on behalf of the Crown andaccepts directions or guidelines from theMinister regarding its performance and thedischarge of its functions, duties or power.

Appointment of Board MembersMembers of the Board are appointed bythe Minister for Environment and ClimateChange. Board members are selectedbased on the administrative, managerial,financial, environmental, legal, marketing,sporting and tourism skills necessary to runthe Resorts competently.

Board members are appointed for a periodof three years and are eligible for re-appointment. The Minister for Environmentand Climate Change appoints one memberto be chairperson and one to be deputychairperson. Remuneration for Boardmembers is determined by the VictoriaGovernment guidelines.



OverviewOrganisational Structure

In early 2007, the State Governmentannounced the members of the new Board,who began their three-year tenure on 25 April.

Five members from the previous Boardwere reappointed: Chairman, John Dyson,Deputy Chairman, Don Cummins, JudyDixon, Bruce Dowding and Susan Hocking. Two new Board members were appointed:Andrew Abercrombie and Stuart Worn.

Board membership during 2006-07:

John W Dyson BSc, MBA, MAICD, F Fin

Chairman. Appointed 9 June 2004, re-appointed 25 April 2007.— Chair of Remuneration Committee and

Member of Risk, Audit and FinanceCommittee, and Leasing and PlanningCommittee

— Member of Alpine Resorts Co-ordinatingCouncil (ARCC)

— Investment Principal, Starfish Ventures Pty Ltd— Former Chairman, Australian Private

Equity & Venture Capital Association Ltd

Don Cummins BEc, BEd, PG Dip (Asian Studies),

Dip Teaching, GAICD

Deputy Chairman. Appointed 9 June 2004,re-appointed 25 April 2007.— Member, Environmental Management

Review Committee and Leasing andPlanning Committee

— Director, Goulburn Broken CatchmentManagement Authority; Murray DarlingBasin Commission CAC

— Former Chairman, Goulburn-Murray Water

Judy Dixon BEd, Grad Dip Mgmt

Appointed 9 June 2004, re-appointed 25 April 2007.— Chair, Environmental Management

Review Committee and Member,Leasing and Planning Committee

— Member, Board for Alpine ResortsTourism (BART)

— Member, Mansfield-Mount Buller-TheHigh Country Arts, Culture and HeritageCommittee

— Organisational Liaison Officer, MansfieldShire Council

— Consultant, Coordinator, NE ProvincialVic Campaign

— Fairley Fellow, Goulburn MurrayCommunity Leadership Program

Bruce Dowding FCA

Appointed 1 May 1998, re-appointed 28 April 2001, 9 June 2004 and 25 April 2007.— Member, Risk, Audit and Finance

Committee— Member, Mansfield Mount Buller

Regional Tourism Association— Consultant/Director, Grollo Group of

Companies— Former Managing Director, Buller Ski

Lifts Ltd— Former Member, Mount Buller Village

Management Committee


Committee StructureThe ARMB has established a number ofcommittees to enable it to fulfill itsgovernance obligations and manage theCrown Land in a cost-effective manner.

Environmental Management Review Committee The Environmental Management ReviewCommittee is responsible for reviewingprogress against the ARMB EnvironmentalManagement Plan. The Committee isinvolved in discussion regardingenvironmental issues such as communityengagement, fire recovery, water quality,catchment management, compliance,weed management, endangered speciesmanagement, pest animal control andrevegetation programs.

Risk, Audit and Finance Committee The Risk, Audit and Finance Committee isresponsible for overseeing:— Financial performance;— Assessing the quality of the ARMB’s

financial accounting, managementreporting and management policies andprocedures;

— Compliance with the financial directionsas issued by the Minister for Finance;

— The operations and implementation ofthe identification and assessment ofrisks, management of the identifiedrisks, monitoring of the riskmanagement process and referring riskmatters to the ARMB as appropriate;

— The scope of work and performance ofthe external and internal auditors;

— The sign off of accounting policies; and— Continuous monitoring of a framework

and processes for compliance with theAct and other laws and regulations thatsignificantly impact on the ARMB’s codeof conduct.

A staff-based Occupational Health andSafety (OH&S) Committee reports throughthis committee, providing a vehicle for staffand management to identify and addressworkplace OH&S issues.

Leasing and Planning CommitteeThe Leasing and Planning Committee (LPC)considers planning permit applications inthe ARMB’s capacity as a land managerand a body affected by any developmentproposals on Mount Buller and MountStirling, and as a service provider andhence a referral authority.

Following review by the LPC, leaseapplications and related decisions areconsidered by the Board.

Remuneration CommitteeThe Remuneration Committee provides arecommendation to the Board regardingChief Executive Officer remuneration and isresponsible for his performance appraisal.In addition, the Committee ensures that allremuneration and policies concerningpersonnel are consistent with VictorianGovernment standards.

Committee Meetings

Board Members (clockwise from top left) John Dyson, Don Cummins, Judy Dixon, Bruce Dowding, Susan Hocking, Stuart Worn, Andrew Abercrombie and Dean Gosper,

Susan Hocking BEc (Hons) MA FAICD

Appointed 9 June 2004, re-appointed 25 April 2007.— Chair, Risk, Audit and Finance Committee

and Remuneration Committee— Director, Victorian Energy Networks Corp— Former Director, Transend Networks— Former Manager, Project Facilitation,

Tourism Queensland— Fellow, Australian Institute of Company

Directors

Andrew Abercrombie B.Ec LLb MBA (IMD)

Appointed 25 April 2007— Member, Risk, Audit and Finance

Committee and Remuneration Committee— Barrister and Solicitor of the Supreme

Courts of NSW and Victoria — Founding Director of publicly-listed

Flexigroup Limited— Former Executive Chairman and CEO

of Flexirent Capital Pty Ltd

Stuart Worn MBA, BAppSc, ADipEng, FAICD,

MISA, MPIA

Appointed 25 April 2007— Member, Leasing and Planning

Committee and EnvironmentalManagement Review Committee

— Vice President, Victorian SnowsportsAssociation

— Executive Officer, Planning Institute ofAustralia Victorian Division

— Former Director of Skiing & Snowboarding Australia

— Member Alkira Ski Club and Ski Club of Victoria

Dean Gosper BEcon, LLB

Appointed 1 May 1998, re-appointed 28 April 2001 and 9 June 2004.Appointment ended 24 April 2007.— Member, Risk, Audit and Finance

Committee and Remuneration Committee— Former Chairman, Austin Hospital Board— President, Ski & Snowboard Australia Ltd— Fairley Fellow, Goulburn Murray

Community Leadership Program

Board Environmental Risk, Audit Leasing RemunerationMeetings Management & Finance & Planning Committee

Review Committee CommitteeCommittee

Total held 12 2 5 3 2

John Dyson 12 - 5 3 2

Don Cummins 10 1 - 3 1

Andrew Abercrombie* 6 - 3 - 1

Judy Dixon 12 2 - 3 -

Bruce Dowding 10 - 3 - -

Susan Hocking 11 - 5 - 1

Stuart Worn* 7 1 - 2 -

Dean Gosper ** 5 - 2 - 1

* Appointed 25 April 2007** Appointment ended 24 April 2007


OverviewMangement Team


Chief Executive OfficerPhilip Nunn ACA, B Ecops (Monash) Dip Ed (Monash) Appointed August 2005. Joined the ARMB as Business Manager in July 2002. Responsible for leading theprofessional ARMB team and enabling theBoard’s vision, direction and framework forthe future development of the Resorts in anenvironmentally, economically and sociallysustainable manner.

Senior Manager, Strategic Growth and MarketingJeff PlantAppointed January 2007. Responsible for marketing, communications,product development, corporate partner-ships, events, post office, arts culture andheritage and customer services.

Finance and Risk ManagerMandy Kynnersley BBus (Acc), CAAppointed September 2007. Responsible for finance (planning, reportingand analysis); audit (systems and controls); risk management including identification,assessment, management and monitoring;emergency planning including fire andbusiness continuity; and contractmanagement (negotiation and terms).

Senior Manager, Property and PlanningTony PetersenBBus (Property), MBldg, AAPI, CPV Appointed December 2001. Responsible for management of leasing,sub-leasing, licensing and statutoryplanning matters.

Resort Operations ManagerHadyn PurcellAppointed May 1998. Employed on Mount Buller since 1976.Responsible for supervision of snow clearing,car parking, garbage collection, sewagetreatment, water reticulation and a numberof capital works projects related to theimprovement of the Resorts’ infrastructure.

Environmental ManagerLouise Perrin B.App.Sci. (Hons) Appointed October 2004. Responsible for endangered species and wildlife management, vegetationmanagement, pest plant and animalcontrol, track and trail development andmaintenance, waste managementinitiatives, advice during construction and development, and education andcommunication programs.

EngineerHeath Chidgey BE Civil (Hons)Appointed February 2006. Responsible for planning and developmentof engineering and technical operations ofthe Resort, including a broad range ofmunicipal services, such as water supply,water treatment, roads and Villagemaintenance. Also responsible for theplanning and implementation of ARMBcapital works projects.

Senior ManagerResort Operations

Hadyn Purcell

Strategic Growth & Marketing Manager

Jeff Plant

Finance & Risk Manager

Mandy Kynnersley

Senior ManagerProperty & Resort Planning

Tony Petersen

Chief Executive OfficerPhil Nunn

Board

Engineer Heath Chidgey

EnvironmentalManager

Louise Perrin

EventsCoordinatorKatie O’Brien

Marketing &Communications

ManagerAmber

Gardner

CustomerService Officer

Sarah Egan

Sales & PromotionEmma Dolling

MuseumMargie Franke-Williams

Traffic ControlAssistants

Reception/Post OfficeSupervisor

Anne Walters

SeniorAccountantMark Evans

HR/PayrollJulie Dolling

AccountingOfficer

MaureenWilliams

Traffic Control

Supervisor &Purchasing

OfficerChris

Deutscher

Leasing & PlanningManager

Jonathan Chivers

Executive AssistantAmanda Reed

Resort Operations CrewJodie Chick, Matt Cotter

Graeme Godber, Stephen Holland

Duncan HollingdaleChris Medcraft

John Peachey, Glenn PeckIan Thomas

Resort Operations &Environmental Officer

Alison Kirkwood

Full Time Staff

Part Time Staff

Seasonal Only

Casual

CarparkingCrew

Mount Stirling Ski Patrol & Operations

Figure 1Staff Structure

Reception/Post Office

SusieKlingsporn

Rebecca Selby

Cathy Chivers

Executive AssistantsLinda Charles / Abbe Staugas


OverviewMangement Team

Strategic DirectionClimate Change


Occupational Health and SafetyThe ARMB is committed to providing asafe, stimulating and rewarding place for itsemployees, free of accidents and injury;this objective extends to staff, contractorsand the general public.

Its organisational culture is built aroundproviding a safe and rewarding experiencefor guests, residents and employeesvisiting, living or working in the Resorts.The ARMB is very aware of its OccupationalHealth and Safety (OHS) obligations and itsresponsibility for public safety.

Staff members are integral to the ARMB’sRisk Management Process. Riskmanagement practices are an importantpart of all position descriptions andperformance appraisal processes; as partof their daily operational duties, staffmembers are required to identify, assessand report on risk throughout the Resorts.Further, they are required to implementstrategies and actions that will mitigate orreduce risk, and to continue to monitor thelevel of residual risk.

The staff-based OHS Committee meets ona regular basis and carries out frequentinspections of the workplace. In 2006-07,activities and outcomes of the OHSCommittee included:— Hazardous area (defensive snow) driving

course for new staff who drive ARMBvehicles;

— Chainsaw (trim and crosscut saw)training;

— Heavy vehicle training;— Development of Standard Operating

Procedures;— Additional signage and bollards for traffic

management;— Drug and alcohol awareness;— Dealing with difficult customers;— Traffic awareness/traffic guiding course;— Farm chemical users course;— Advanced first aid training (Mount

Stirling Ski Patrol); and

— Provision of additional protectiveequipment for personnel, in particularsafety radio vests and helmets for usewhen driving skidoos.

Work Days LostDuring 2006-07, two days were lost due toworkplace injury. This is down from the sixdays lost in the last financial year. Inconjunction with the OHS Committee, theARMB monitored any incidence of workrelated injuries and return to workprograms. No days were lost due toindustrial disputes.

Workforce DataAt 31 October 2007, the number ofpermanent employees totalled 31 (29 EFT)(14 female and 17 male) compared with 30(27 EFT) (14 female and 16 male) in 2005-06. Of the 14 females, three worked part-time compared with six in 2005-06.Seasonal staff totalled 35 (15 female and20 male) compared with 34 (13 female and21 male) in 2005-06. Tasks performed byseasonal staff include traffic control, snowclearing, car parking, information/postoffice, supervision of visitor transportationand guest relations.

Equal Opportunity EmploymentThe ARMB is an equal opportunityemployer. Pursuant to the PublicAdministration Act 2004, appointments andpromotions are based on merit and equityprinciples. All staff members receivetraining and other opportunities to enhancetheir skills and abilities.

Staff Training and DevelopmentThe ARMB encourages all employees toparticipate in work-related training. Duringthe year many staff attended internaltraining sessions relevant to their positionswithin the organisation, including:— Advanced First Aid— Mountain Host (online)— Global Positioning System (GPS)

Surveying, Total Station and RTK Training

— Farm Chemical Handling— Day to Day Management and

Supervision of Staff— Sustainability Forum

The ARMB is also committed to assistingstaff with external study to maximise theiropportunities for career advancementwithin the organisation. Some examples ofexternal study undertaken in 2006-07 are:— Certified Practicing Accountant— GST and FBT updates, Fraud and

Recovery— Conservation and Land Management— Media Release and Public Relations

(PR) Writing— Bookkeeping— Foundations of Human Resources— Chlorine Gas and Hypochlorination— Contract Management— Property (Agents’ Representatives)— Aboriginal Heritage— Planning

Mountain Host Mountain Host is a comprehensive stafftraining and customer service program; aninitiative of the Mount Buller Chamber ofCommerce, supported by the ARMB andthe Australian Alpine Institute.

During the 2007 snow season, 904 staffcompleted Mountain Host training, which isdesigned to provide all employees onMount Buller and Mount Stirling with theknowledge and skills to maintain aconsistently high standard of customerservice. The ARMB supports efforts tohave helpful, enthusiastic and professionalstaff throughout the Resorts.

Strategic DirectionThe ARMB is committed to fulfilling its rolewithin the context of the VictorianGovernment’s Alpine Resorts 2020 Strategy.The Resorts Strategic Management Planadopts the six strategic directions identifiedin the 2020 Strategy, which form the basisof the ARMB Corporate Plan and BusinessPlan, as follows:

Climate change— As snow tourism remains the core

tourist industry, the ARMB plans tomitigate the impact of climate change.

Resort use and visitation — The ARMB will optimise year round use

and visitation in a safe alpineenvironment.

Vibrant Resorts— The ARMB will facilitate the delivery of

a sustainable, viable and vibrant alpineeconomy by increasing the range ofservices and amenities for all user groups.

Development of the Resorts— The ARMB will develop the year round

appeal and amenity of the Resorts,which complements the natural alpineenvironment and creates a sense ofplace for visitors and the community.

Environmental management— The ARMB will proactively manage its

environment so that management anddevelopment of the Resorts is under-taken in an ecologically sustainableframework.

Land stewardship — The ARMB will manage the Resorts

for all Victorians within an accountableframework and in cooperation with the community.

Water Reuse ProjectThe ARMB has now completed constructionof its Class A treatment plant, which enableswater from the sewage treatment plant to berecycled. The plant, which is currently in thetesting and commissioning phase, has thecapacity to supply an additional 2.0ML/d ofwater for snow making and fire fighting,which will be available for the 2008 snowseason. The project is anticipated to costapproximately $300,000 less than itsestimated $3.4 million budget.

The ARMB is working closely with theDepartment of Human Services to ensureits Class A recycled water meets stringentstandards.

The ARMB is also currently undertaking afeasibility study for a 100ML additionalwater storage facility, which would primarilybe used to supplement snow making, andalso provide back up for the Village potablesupply and emergency fire fighting.

Year Round Tourism ProductConsistent with the Victorian Government’sAlpine Resorts 2020 Strategy, the ARMBacknowledges that sustainable, year roundtourism product is vital to the longevity of theMount Buller and Mount Stirling Resorts.

To this effect, the ARMB has developed theArts, Culture and Heritage Strategy andBiking Strategy, which aim to increase thenon-snow product offering. These majorstrategies are supported by a vibrantevents schedule.

The ARMB Biking Strategy focuses on thedevelopment of world class biking product,which utilises existing lift infrastructure andtrails, and caters for the three bikedisciplines – cross-country, downhill androad cycling – and all levels of skill. To thisend, the ARMB has contractedinternationally-renowned sustainable traildesigner, Glen Jacobs of World Trails, toextend the Resorts’ cross-country network

of trails. Construction of these trails wasdelayed by the 2006-07 bush fires, andworks will now begin in November 2007.Stage one of this sustainable, cross-country, multi-use trail network will linkMount Buller and Mount Stirling via CornHill, and is scheduled for completion byJune 2008.

The ARMB is also supporting furtherdevelopment of the downhill mountain bike network.

Cultural Development

Together with the Mansfield-Mount BullerCultural Advisory Committee, the ARMBhas developed an Arts, Culture andHeritage Strategy, which outlines four key strategic areas:— Events – building an expanded events

and activities program;— Infrastructure – planning for indoor

and outdoor space to promote futuregrowth of arts, culture and heritage;

— Heritage – enhancing the heritagestrengths and values of Mount Bullerand Mount Stirling; and

— Support for local arts – supporting the local community to enhance arts, culture and heritage activities.

The ARMB, in partnership with theMansfield Shire and Regional Arts Victoria,will now benefit from the efforts of a newlyappointed Regional Arts DevelopmentOfficer, who is to be based within the area.


Strategic DirectionResort Use and Visitation

AccessWheel Chain Policy AmendmentThe ARMB is aware of the need to balanceease of Resort access with risk and publicsafety issues when determining therequirement to carry chains. This year, theARMB continued to employ its flexibleMount Buller Wheel Chain Policy, whichaims to make it easier and more affordablefor day visitors to access the Resort. Until2005, it was mandatory for all vehicles tocarry chains when travelling on the MountBuller Tourist Road. Under the flexiblepolicy, the ARMB determines on a dailybasis whether vehicles should be requiredto carry wheel chains, based on weatherforecasts and prevailing road conditions.

In 2007, the distinction between four-wheeldrive and all-wheel drive vehicles wasremoved for the purpose of the flexiblepolicy. The policy applies to day visitorsonly. Those staying in the Resort overnightor travelling beyond the Skating Rink CarPark (that is, past the snowline) arerequired to carry chains at all times.

Mount Buller-Mount Stirling Link RoadThe ARMB has secured $1.55 millionfunding from the Victorian Government toconstruct a link road between the existingCorn Hill Road and the Circuit Road alongthe north side of Corn Hill linking MountBuller and Mount Stirling. The link road hasbeen developed in line with the ARMB riskmanagement strategy, making Mount Bullerand Mount Stirling more accessible toemergency vehicles and providing a secondpoint of entry to both mountains. It isenvisaged the link road will increase yearround visitation of the Resorts through theestablishment of an appealing touring circuit.

In late 2007, a consultant was appointed to undertake design and planning permitworks, with construction anticipated tocommence in summer 2008-09. The Boardis seeking Federal funding to compliment thefinancial contribution of the State Government.

TransportPublic Transport The Mansfield-Mount Buller Bus Lines(MMBL) contract has expired. The ARMBcontinues to negotiate with MMBLregarding new transport requirements,including improved vehicles and a moreregular Village shuttle service. The ARMBexpects the new agreement to be in placeprior to the 2008 snow season.

Car ParkingThis winter, Mount Buller experienced itshighest visitation for many years and onfour occasions the Resort car parking wasat maximum capacity, housingapproximately 2,800 cars and 80 buses.Experienced crew, including many returningstaff members, ensured minimal queuing.

Snow ClearingEarly heavy snow falls in June and Julyplaced a heavy demand on snow clearingplant. Snow clearing maintained openroads at all times, with approximately 700machine hours spent clearing roads andcar parks within the Village. There were noaccidents involving snow clearingmachinery in 2007, which is a credit to theexperienced and dedicated staffresponsible for this demanding andsometimes difficult task.

Public SafetyFlood lights were installed on HelicopterFlat to aid in safe traversing around the SkiSchool/Helicopter Flat area. Managementof ice included continual gritting of pathwaysand clearing of public steps. On designatedtoboggan slopes, regular grooming andpatrolling meant that only three minorinjuries were sustained for the year.

MarketingSummerFollowing the 2006-07 bush fires, theARMB focused on driving return visitationto Mount Buller (Mount Stirling remainedclosed for most of the summer). Under thebanner of ‘Buller’s Back’, a 10-weekprogram of new summer events andactivities was introduced to provide peoplewith more than ever to do within theResort, including:— Picnic in the Park — Buller Beerfest — Hearts and Harmonies — Back To Buller — Kids’ Weekend — High Country Heritage Weekend— Easter Jazz— Bushfire Recovery Weekend

These events, and associated publicrelations and advertising activities, letpeople know the Resort was back inoperation after being closed for sevenweeks. Many events were very successfuland will be hosted again in summer 2008.

Bushfire recovery funding has been madeavailable for tactical marketing in summer2008 via North East Victoria Tourism (NEVT).

WinterThis year, the ARMB condensed itsadvertising media schedule, opting for amore focused campaign at the start of theseason rather than a season-long run. Thisapproach increased advertising frequencyduring the campaign creating a greaterimpact across print, radio and televisionmedia. The campaign coincided with goodearly snow and positive editorial, whichmaximised effectiveness.

Throughout winter, media coveragesecured via public relations efforts sawMount Buller achieve more media coveragethan any other Victorian Alpine Resort.Coverage more than doubled from last year.


Major Attractions and EventsDue to the bushfires, several Mount Bullerevents were cancelled such as Music onthe Mountains, Beautify Buller and theMount Buller Alpine Chapel Chamber MusicSummer School. However, the Resort wasable to proceed with several key eventswhich acted as major visitation drivers,including:

Mount Buller SprintNovember 2006The Buller Sprint attracted 110 vehicleentries and an estimated 2,000 visitors overthe Melbourne Cup long weekend. TheARMB contributed $10,000 directly to theevent promoter, with a further $8,300contributed to associated Resort activities.

Kids’ WeekendFebruary 20072007 saw the first Kids’ Weekend held atMount Buller. This family-based eventoffered free events and activities forchildren, coupled with some good-valueaccommodation packages, whichgenerated high visitation from Melbourneand surrounding regions. Costs of $4,000were funded by the ARMB.

Picnic in the ParkMarch 2007Picnic in the Park was a gourmet food andwine festival held at Mirimbah Park, whichcapitalised on regional visitation over theLabour Day long weekend and drew an800-plus crowd. The picnic was a greatsuccess. The ARMB contributed $5,000to the event.

Buller BeerfestMarch 2007The Buller Beerfest was held in the VillageSquare and attracted crowds from regionaland metropolitan areas, showcasing micro-breweries from around the region. Costs of$8,000 were funded by the ARMB.

Holden High Country Cycle ChallengeMarch 2007The second annual Holden High CountryCycle Challenge was a success; despitethe fires and competition from another largecycling event, over 600 participantsenjoyed the Challenge. The Resort hostedcompetitors, spectators, crews andsupport teams who stayed overnight atMount Buller following Stage Two of thethree-stage event. The ARMB contributed$10,000 to the organisation of the eventand sponsored entertainment and activitiesaround the Village.

Snow Season Opening WeekendJune 2007Victorian Minister for Water, Environment andClimate Change, John Thwaites, officiatedat Mount Buller’s opening weekendcelebrations. Festivities included a varietyof live music and acts in the Village Square,providing entertainment for a 500-plus crowd.During the weekend, the Minister officiallyopened Mount Buller’s new Water TreatmentPlant. Opening Weekend costs of $9,000were funded by the ARMB, supplementedby a financial contribution from BSL.

Other events Other events included: Easter festivities,incorporating the Easter Art Show, fundedby the ARMB and coordinated by anorganising committee; the Twelve Days ofChristmas (July 2007) involving manycommercial operators ($4,000 funded bythe ARMB); and various musical performancesfrom artists such as Deborah Conway.

WebsitesThe front- and back-end of the MountBuller website, www.mtbuller.com.au, has been completely rebuilt. This projecthas given the site a more contemporarylook and feel, and has incorporated newtechnologies and capabilities that allow it tomaintain its competitive market edge. Thenew Content Management System alsoallows for direct administrative access.

The next stage of the website rebuild willbe to develop a back-end for the travel trade,allowing access to rates and information ofspecific interest to travel professionals.

In 2006-07 the new Mount Stirling website,www.mtstirling.com.au, was also launched.The site is now modern and dynamic; betterrepresenting the diverse product offering thatthe Resort has to offer, including a ‘Pictureof the Day’ feature, allowing staff and visitorsto post Mount Stirling images to the site.

The lights and sights that launched the start of theseason as part of Opening Weekend celebrations.

People relax on the grass and soak up the freeentertainment and sunshine at Picnic in the Park.


Strategic DirectionResort Use and Visitation

Strategic DirectionVibrant Resorts

VisitationIn 2007, excellent early season snow fallsand cool conditions (ideal for snowmaking),resulted in an increase in visitor days andvisitor numbers. At the close of the 2007season the total number of visitors toMount Buller was 282,835, up 80% from2006, resulting in 478,889 visitor days.The number of visitors to Mount Stirlingwas 3,308 for the season, up from 1,195visitors in 2006.

Customer ServiceMonitoring Customer Satisfaction The ARMB is constantly striving to improveand increase product and services toexceed customer expectations. To supportthis aim, customer feedback is obtainedthrough visitor research.

Ultrafeedback Pty LtdAfter three years of online surveysconducted by Ultrafeedback, it was felt thatthe methodology may not have beenproviding a representative sample in termsof participation at Mount Buller. Thisseason, staff personally surveyed guests inthe Resort in addition to online surveysbeing available, which allowed a morerepresentative sample, particularly ofsnowplay visitors.

The 2007 snow season survey wasconducted from 7 August to 30 September,inclusive. A total of 1,013 respondentscompleted the survey at Mount Buller.Respondents were made up of 51%females and 49% males, which is similar tothe 2006 gender split.

Key findings from this year’s survey include:

First Time VisitorsSome 19% of respondents were first timevisitors to the snow, the same as in 2006.20% were first time visitors to Mount Bullerduring the snow season, compared to 28% in 2006.

Trip IntentionSome 55% of respondents stated they werevery likely to visit Mount Buller again in winter2008, 22% stated they were fairly likely tovisit during this time period, 10% not verylikely, 8% not at all likely and 4% unsure.

Satisfaction with VisitMount Buller received an averagesatisfaction rating of 3.65 (5 being highest,1 lowest) down slightly from 3.69 in 2006.Visitors were satisfied with key aspects ofthe Resort, including the ease of accessingMount Buller, parking, visitor information,overall appearance of the Resort, SkiSchool services, free shuttle from the carpark and free shuttle around the Resort.Negative feedback concerned the cost ofaccessing Mount Buller, cost of equipmenthire, and the cost and availability ofaccommodation.


Services for the CommunityHealth ServicesThe ARMB has continued to facilitateprovision of medical services to visitors,residents and employees on Mount Buller atthe Village Medical Centre during the snowseason, which is managed by SymbionMedical Centre Operations Pty Ltd.

The ARMB has also continued its work with the Monash University ‘TransformingRural Urgent Care Systems’ (TrUCs)program, to develop a Year Round HealthService on Mount Buller. Mount Buller isonly the third town in Victoria to undertakethe TrUCs program, which is designed toguide and support rural communities toimprove delivery of their urgent careservices. The Mount Buller Year RoundHealth Service Project team was invited topresent at the Department of HumanServices (DHS) ‘Participate in HealthConference’ in February.

Following considerable research,investigation and consultation with majorstakeholders, health and governmentorganisations, and the community, theproposal for a Year Round Health Serviceat Mount Buller has been submitted to theState Government. It documents the needfor a health service for residents,employees and visitors outside the snowseason and is consistent with the 2020Strategy, 'Rural Directions for a Better Stateof Health' policy (DHS Vic 2005) and theMount Buller and Mount Stirling StrategicManagement Plan 2000-2010.

A Year Round Health Service at MountBuller will address the needs of the currentcommunity while contributing to growthand sense of community, two factorscrucial for developing a sustainable yearround community.

The ARMB continues to work closely withthe Mansfield Shire to monitor public healthand safety in the Resorts, with ongoingarrangements for the provision of aMansfield Shire Health Inspector, asrequired.

PoliceIn 2006-07, the ARMB enjoyed aconstructive relationship with Victoria Policeon-mountain during events, daily duringwinter and the summer 2006-07 bush fireperiod, and continues to pursue thepossibility of establishing a permanentpolice presence on-mountain.

The ARMB also continues to work withVictoria Police and the Liquor LicensingCommission in support of the CommunityLiquor Accord.

EducationIn late 2006, La Trobe University closed its Mount Buller campus. The ARMBsubsequently negotiated the purchase ofthe building with the aim to ensure it ismaintained as a community asset. Primaryand secondary education will continue to beprovided within the complex, in conjunctionwith the Department of Education (MountBuller Primary School) and private educationproviders. The ARMB also intends to liaisewith other education providers who may beinterested in providing tertiary education atMount Buller.

Ski Patrol This year the ARMB continued to workclosely with Ski Patrol (provided by BSL) onMount Buller to minimise risk in the skifields. Victoria Police and Rural Ambulancealso provided an excellent service thatcontributed to a safe skiing environment.

On Mount Stirling, the Volunteer Ski Patrolunder the direction of ARMB employeepatrollers, is an essential component ofwinter safety and operations. During the2007 snow season, the Volunteer Ski Patrolcontributed a total of 300 work days. Theywere actively involved in trail maintenance,patrol duties and trail preparation.

This winter, as part of a cooperativeprogram formed between the majorVictorian resorts, Mount Buller and MountStirling participated in a Ski Area SafetyAudit conducted by the Falls Creek SkiPatrol. The purpose of this audit was to:— Evaluate, review and report on the

safety measures taken to protect theusers of the Mount Buller and MountStirling Alpine Resorts;

— Ensure the Mount Buller Ski Patrol, asemployed by BSL, is complying with theobligations as set out in the Ski AreaSafety Agreement;

— Report on ski area operations, lifts andsnowmaking infrastructure, safetysignage, terrain parks within the resorts;

— Review Ski Patrol documentation; and — Provide comment and/or

recommendations on areas of theoperation which could lead to animprovement in ski area safety.

This program has proven to be mutuallybeneficial to all alpine resorts, facilitatingdiscussion regarding the effectiveness ofcurrent policies and providing input into theimprovement of resort operations and safety.

0 100,000

Mt Buller Visitors

Mt Buller Visitor Days

2006

2007

200,000 300,000 400,000 500,000

Mt Stirling Visitors

Mt Stirling Visitor Days

2006

2007

0 500 1000 1500 2000 2500 3000 3500 4000

Figure 2Resort Visitation Figures


Strategic DirectionDevelopment of the Resorts

Village CharacterWhile Mount Stirling development remainsenvironmentally-focused, with initiatives suchas new walking trails, weed control programs,public toilets and shelters, the ARMBcontinues to facilitate private and commercialdevelopment on Mount Buller by:— Working with developers, providing

guidance for development, submissionand processing of planning and building permit applications;

— Continuing to develop the Villageinfrastructure and overall appearance;

— Providing incentives for commercialfacility and accommodation operators toremain open year round; and

— Extensively marketing the Village yearround.

These efforts are considered successfulwith developments completed or nearingcompletion including Buffalo Views Sites232-235, Site 231 Timbuktu, and additionalfreestanding lodges constructed at Site184 Engadin/Pontresina.

The ARMB identifies and enables landrelease for preferred commercialdevelopment, subject to Ministerialapproval, and is also investigating thefeasibility of land release in specific areas,which would facilitate the development of awider range of private and commercialaccommodation, again, subject toMinisterial approval. It is anticipated thatsuch development, in addition to improvedcommunity services, would encourage thegrowth of a year round population.

Village FacilitiesDuring 2006-07 the ARMB has partiallycompleted landscaping between theFoodworks supermarket and Chalet Hoteland installed four new bus shelters.

Capital ExpenditureJust over $3 million of capital works wereundertaken during the 2006-07 financialyear, including:— $2.6 million – Water Reuse Project and

sludge tank re-roofing;— $18,000 – Burnt Hut Reservoir

replacement of 400m AC pipe;— $210,000 – Village and other amenities,

including signage, Athletes Walkredevelopment, Village bus shelters, andSkating Rink toboggan run face lift;

— $89,000 – year round product andactivities, including signage for mountainbike tracks, walking tracks and Villageplayground;

— $47,000 – roads and car parks,including Summit Road heated pathway,road resurfacing and completion of rockretaining wall;

— $115,000 – back up generator for theformer Latrobe University building.

In addition to capital works expenditure, theARMB invested $4 million in the acquisitionof the former La Trobe University building toensure it is maintained as a year roundcommunity and educational facility. Thebuilding will also become the new home ofthe ARMB, which frees up the existingARMB building for redevelopment.

Land Release Land release activities continue to besuccessful, with the completion ofdevelopments on the Buffalo Views Sites232-235 on Summit Road.

A planning permit has been issued forthe proposed development of the lastremaining and largest site in the BuffaloViews subdivision, Site 237, and constructionis expected to commence in late 2007.

A new 560 square metre development (Site 239) has been created on landoriginally occupied by the old Buller Lodgeon Chamois Road, adjacent to AlpineRetreat and Icicles. A tender process wasconducted for development and leasingrights. The successful applicant, MajellaPty Ltd, proposes a residential apartmentcomplex incorporating café, public toiletsand basement car parking. Planningapproval is currently being sought for thedevelopment.


Planning PermitsThe C18 Amendment to the Alpine ResortsPlanning Scheme was introduced inNovember 2006. The amendmentimplements the recommendations of theAlpine Resorts Planning Scheme‘Streamlining the Process’ Final Report(August 2006) introducing building andworks exemptions for minor matters in theComprehensive Development ZoneSchedule 1 and 2, Design andDevelopment Overlay Schedule 1, 2 and 3,Erosion Management Overlay Schedule 1,and formatting changes and correction ofvarious anomalies to assist with PlanningScheme interpretation.

In 2006-07, a total of 12 new planningpermit applications for developmentproposals (estimated value $19 million)were reviewed and processed by the Boardcompared to the 31 (total value $17 million)processed in the previous year. The ARMBhas continued to engage consultants toassist in its deliberations on these matters.

In 2006–07, planning permits were issued bythe DSE Alpine Planning Unit for proposeddevelopment projects and works valued atapproximately $18 million, including:— Site 189 Arlberg Hotel (new apartments

and basement car parking)— Site 237 St Buller (apartment hotel)

In addition, the following applications for planning permits for developmentprojects and works valued at approximately$9 million are currently being assessed:— Site 239 Majella (apartments, café and

basement car parking)— New six-seat Abom Chairlift

A Site Environmental Management Plan(SEMP) is required for all planningapplications for site development on MountBuller, except those regarding very minorworks. Each SEMP is reviewed as animportant part of the planning process,aimed at minimising environmental impactduring the construction phase andrehabilitation of sites post-construction.

Private InvestmentA poor 2006 snow season followed by theserious 2006-07 bush fires saw a reductionin private investment at Mount Buller.However it appears that investment interesthas been rekindled after a successful 2007snow season accompanied by thecontinuing strong economy.

Projects to an estimated value of $10million were commenced or completed inthe year to 31 October 2007, including: — Site 76–77 K2 (formerly Kooroora Flats)— Site 96 Opal Ski Lodge extensions— Site 188 Courcheval/Helicopter Flat

Chalets— Site 234 Gran Sasso— Site 235 Buffalo Views

Existing planning permits to anapproximate value of $11 million hadpreviously been approved for projectsanticipated to commence soon including:— Site 62 Caribou— Site 347 Stables

Government FundingThe ARMB acknowledges the followinginvestment in Mount Buller and MountStirling by the Victorian Government in2006-07: — $7,000 National Heritage Trust funding

from the Department of Environmentand Sustainability (DSE) to undertake a winter fox baiting trial;

— $16,200 Fire Recovery funding (DSE) toundertake revegetation works inMountain Pygmy-possum habitat areasaffected by fire; and

— $2,775 Sustainability Victoria funding toparticipate in the ‘Don’t be a Tosser’campaign to manage cigarette butt litteroutside licensed venues.

— $40,000 funding via North East VictoriaTourism (from Tourism Victoria) as partof the High Country Marketing andIndustry Development campaign, toassist Mount Buller in driving tourismback into the region after the fires; and

— Bushfire Recovery funding:• $1.55 million Mount Buller-Mount Stirling

Link Road • $10,000 ‘Buller’s Back’ Events• $10,000 winter calendar of events

SponsorshipThe ARMB acknowledges the valuablesupport of mountain sponsors Bollé,Cadbury Schweppes Australia, Channel 7,Emirates, Holden/Penfolds and Rossignol.

The Mt Buller landscape awash with the stunningcolours of a summer sunset.


Strategic DirectionEnvironmental Management

The ARMB aims to manage the unique alpine environment of Mount Buller andMount Stirling in a sustainable manner,maintaining the balance and quality of alpineecosystems. During 2006-2007, many keyenvironmental objectives were achieved.

Environmental Management PlanThe Environmental Management Plan forthe Mount Buller and Mount Stirling AlpineResorts was updated and adopted inJanuary 2007. This plan replaces thepreviously separate plans for each Resort,being Mount Buller (2001) and MountStirling (1997).

The Environmental Management ReviewCommittee reviews progress against theEnvironmental Management Plan severaltimes each year. The plan forms thebackbone of the environmental managementprogram, translating key environmentalconcepts into on-ground works.

Environmental issues addressed within theplan include:— Sustainable management of geological

and geomorphologic features;— Soil conservation;— Rivers and catchments;— Flora and fauna;— Fire;— Indigenous and post-settlement

cultural heritage;— Waste;— Energy efficiency;— Air quality;— Visual and noise amenity;— Visitor capacity; and — Community awareness

and engagement.

Mountain Pygmy-possum Recovery PlanThe endangered Mountain Pygmy-possum(Burramys parvus), Australia’s iconic alpinepossum, is in significant decline across theAustralian Alps. Habitat degradation andfragmentation, predation and climatechange threaten its existence.

Following the discovery of the possum onMount Buller in 1996, the ARMB hascontracted wildlife biologists to monitorpopulation numbers annually. Whenserious declines in numbers were observedbetween 2001 and 2003 the ARMB, inpartnership with BSL and DSE, developeda Recovery Plan specific to the populationinhabiting the Resort. The plan wascompleted in 2005 and provides a blueprintfor protecting the Mountain Pygmy-possumand its habitat.


Implementation of second-year projectsstrengthened first year outcomes. Twolarge habitat areas were re-created,including additional prime boulderfield andclosed heath habitat in key areas that hadpreviously been fragmented. Annualmonitoring of the population continued withbetter than expected results. One possumwas trapped in a previously vacant habitatarea following the completion of theboulderfield habitat re-creation link. Inexcess of 9,000 plants of local geneticprovenance (specifically chosen to providefood and cover) were established throughrevegetation and rehabilitation projects inkey habitat areas.

Other projects completed include theRevegetation and Habitat Restoration Planand the Boulderfield Feasibility Study whichtogether will drive habitat improvementworks into the future, the Roads andTracks Management Strategy, which willlimit impacts in habitat areas and reducesedimentation of boulderfields, and the FireSeverity Mapping Project to assess theimpacts of the 2006-07 bush fires onMountain Pygmy-possum habitat within theResort and guide post-fire managementpriorities.

In line with the Mountain Pygmy-possumRecovery Plan, a captive managementbreeding program has been undertaken byHealesville Sanctuary. This initiative willattempt to successfully breed MountainPygmy-possums in captivity with hope ofeventually returning the animals to theirnatural habitat, bolstering the Mount Bullerpopulation of the species. Throughoutsummer 2006/07, the ARMB has assistedwith the supply of one male and ten femaleanimals for the program.

Native Flora and Fauna ManagementThe ARMB is committed to the protectionof native plants and wildlife inhabiting theResorts. Environmental staff continued toprovide a small mammal trapping service tolodges, clubs, apartments and hotels thiswinter, using Elliot traps, designed toprevent injury to animals. The use of snaptraps and poison baits continues to bediscouraged, and advice and tips on howto manage small native mammals that mayenter accommodation is freely available.

A reprint and redistribution of the smallmammal poster continued to assist visitorsand guests with correct identification ofappreciation of native fauna within theResorts. This poster was again distributedto all lodge managers who attended theannual pre-season information night andcopies were given to all primary andsecondary school children who visited theResort throughout the year.

This year, the ARMB’s threatened speciesmonitoring program was expanded toinclude the Mountain Pygmy-possum, aswell as the Broad-toothed Rat(Mastacomys fuscus) and Alpine Bog Skink(Pseudemoia cryodroma). Native plants arealso keenly managed to ensure biodiversityvalues are maintained. This year the Floraand Fauna Guarantee-listed Alpine Marsh-marigold (Caltha introloba) herbland wasalso monitored and management plansdeveloped to ensure this community isprotected into the future.

Pest Plant and Animal ControlWeed Species During 2006-2007, the ARMB continued to develop a Weed Strategy, identifying,mapping and prioritizing key weed speciesand describing management protocols tooptimise control. This strategy is due to be completed in 2008-2009.

Orange Hawkweed was monitored weeklyfrom October 2006 to June 2007 with nonew infestations identified. A quarantinearea was established to ensure movementthrough the area was restricted.Infestations of waterway weeds (Three-stamen Rush, Soft Rush and MuskMonkey-flower) continued to be targetedwith good results. Blackberries weresprayed on trails between Mount Buller and Mount Stirling and Sycamorescontinued to be controlled in the upperreaches of the Delatite at Mirimbah. StJohn’s Wort was controlled on the battersat Mirimbah and at the Plough Shed incollaboration with VicRoads. Small EnglishBroom infestations were treated at MountStirling, Mount Buller Village and DelatiteValley, and Pussy Willows continued to beremoved. The ARMB-BSL annual ‘WeedWeek’ was held once again, with staffworking together on weed control for aweek during summer.

Pest AnimalsThe ARMB’s year round integrated pestanimal control program continued this yearwith great results. The ARMB’s winter foxbaiting trial was successful, with baits takenduring the majority of the trial and foxes nolonger commonly seen within the Resorts.Over a dozen feral cats were trapped andremoved during the year. Wild dogs werealso controlled with assistance from localDepartment of Primary Industry staff.Rabbits continued to be targeted fromspring through to autumn. Samplesobtained from both foxes and feral catsreveal that these carnivores continue topredate on Mountain Pygmy-possums,Broad-toothed Rats, Antechinus and othernative species.

The endangered Mountain Pygmy-possum.The Alpine Marsh-marigold is monitored and protected to ensure its future within the Resorts.

25Mt Buller and Mt Stirling Alpine Resort Management BoardAnnual Report 2006/07 24

Strategic DirectionEnvironmental Management

Sewerage TreatmentThe ARMB continues to monitor theeffluent from the Sewage Treatment Plantwith good results. The commissioning ofthe Class A Treatment Plant will result in aneven higher standard of water quality atMount Buller.

Safe Drinking Water RiskManagement PlanThe ARMB adopts a preventive managementapproach that encompasses all steps ofdrinking water production, from catchmentto consumer. The ARMB has developed aRisk Management Plan for drinking watersupplies for Mount Buller, Mount Stirlingand Mirimbah, in accordance with the SafeDrinking Water Act 2003, including:— Promotion of public health by ensuring

safer drinking water for consumers; — Detailed and systematic evaluation of

water systems, identification of hazardsand risk assessment; and

— A preventive approach, which placesdrinking water quality monitoring in anappropriate verification role.

An important requirement of the SafeDrinking Water Act 2003 is the continualmonitoring of the drinking water supplysystem to ensure barriers to contaminationand treatment processes always operateefficiently. The Management Plan will beregularly revised to ensure it continues toreflect changing local circumstances.

Garbage Collection This year, 777 tonnes of solid waste wascollected compared to 674 tonnes in thesame period last year. The increasedamount of garbage generated by theResort is directly proportionate to theincrease in visitation. However, the level ofrecycling across the Resort has improved,with 5% more waste being recycledcompared to the same period of theprevious year.

Solid Waste RecyclingThe ARMB is continually striving to improvewaste management to protect the sensitiveand unique alpine environment, byincreasing recycling rates and reducing theamount of solid waste going to landfill.These goals are strongly supported bymembership and active involvement inNevRwaste (North East Victoria RegionalWaste Management Group) and a proactiveand dynamic working relationship with theResort’s waste contractors, 4-SiteAustralia. This year, the ARMB alsoachieved Waste Wise Certification underthe Towards Zero Waste Strategy.

In 2006-07, the ARMB continued toencourage and promote best practicewaste management within the Resort by:— Improving and increasing the

non-recyclable and recyclable‘binfrastructure’ throughout the Resorts;

— Offering bi-annual kerbside hard wastecollections (items collected are sortedand recycled where possible);

— Offering a mini-skip for year round hardwaste collection at the Waste Recoveryand Transfer Station at Boggy Corner;

— Continued improvements and expansion ofpublic place recycling and waste facilitiesthroughout the Village and ski field;

— Improving and increasing cigarette buttlitter infrastructure throughout theResorts;

— Participating in the ‘Don’t be a Tosser’campaign to improve management ofcigarette butt litter from licensedestablishments;

— Engaging the community with ‘BeautifyBuller Day’;

— Providing re-usable shopping bags forresidents and guests;

— Advertising and promoting best practicewaste management on lift infrastructure;and

— Implementation of the Waste Wise LocalEducation Strategy.

Fire ManagementThe Fire Management Plan providesguidelines for fire prevention, preparedness,response and recovery across the MountBuller and Mount Stirling Resorts. The Plan proved effective during the 2006-07bush fires and has been further improved in consultation with DSE and the CFA. The Emergency Services Commissionerhas also reviewed the plan in consultationwith the ARMB.

Land Stabilisation The ARMB continues to monitor anynatural changes in the land or hazardsoccurring. No new hazards have beenidentified.

Burnt Alpine Ash trees and surrounding vegetationrecover from the bushfires on Mount Stirling.

Minister for Water, the Environment, and Climate Change,the Hon. John Thwaites and CEO Phil Nunn, unveilingthe new Water Reuse plant in June 2007.

Revegetation and RehabilitationIn excess of 9,000 native seedlings wereplanted in priority areas during 2006-07.Plants were sourced from locally obtainedseeds and cuttings, propagated over aneight month period and returned forplanting during the summer months. Thisensures the genetic provenance andintegrity of native vegetation within theResort is maintained.

Environmental staff continued to provideadvice to developers and site holdersregarding revegetation with indigenousplant species. The Mount Buller andMount Stirling Native Vegetation PlantingGuide (available free from the ARMB officeand website) has been well received byresidents and site holders keen to establishnative gardens.

Education, Communication and EngagementDuring the year, environmental staff gaveover 25 presentations to primary,secondary and tertiary students. Guidedwalks along the Interpretive Summit NatureWalk continued to be offered everySaturday and Sunday throughout thesummer months (from January to Easterinclusive). Extensive environmentalinformation is available on the website andis regularly updated throughout the year.

The ARMB is committed to the CommunityStream Sampling Project in conjunctionwith Water Watch, sampling water in theupper Delatite each month and providingresults to the local Water WatchCoordinator. The ARMB will also continueto send staff to the annual Alpine EcologyCourse at Falls Creek, which wasunfortunately cancelled this year due tosummer 2006-07 bush fires.

Potable WaterThe provision of safe drinking water isfundamental to the economic andenvironmental well being of the Resorts.This year, 194 megalitres of water wastransferred from Boggy Creek to Burnt Hutfor the Mount Buller Village potable watersupply. Drinking water is disinfected usingUV and chlorination, and managed inaccordance with the Safe Drinking WaterAct 2003. The ARMB has implemented anupdated flow-paced chlorine dosing systemon the low level supply to the Mount BullerVillage and intends to do the same on thehigh level supply during the next year.

In 2006-07, an additional 229 megalitres of water was transferred to Sun ValleyReservoir for fire fighting (approximately 9 megalitres) and snow making.

During the reporting period, no complaintswere received in relation to any part of thewater supply.


Strategic DirectionLand Stewardship

ConsultationOur stakeholders include: — The Taungurong people, traditional

custodians of the land; — State Government of Victoria; — Minister for Planning; — Minister for for Environment and

Climate Change; — Government departments and external

agencies; — ARCC and associated entities; — Other Victorian alpine resorts; — ARMB committees and associated

entities; — Mount Buller Chamber of Commerce; — Mount Buller Ratepayers Association; — BSL; — Industry groups; — Environmental interest groups; — Recreational groups; — Educational authorities and

organisations; — Land and property developers; — Business and commercial operators; — Ski clubs; — Apartment owners; — Tourism operators; — Contractors; — Residents; — Visitors; — Mansfield Shire Council; — Neighbouring land management

authorities; and — District communities.

The following committees have beenformed to enable stakeholder input into themarketing and development of MountBuller and Mount Stirling:

Environmental Management Review Committee The Environmental Management ReviewCommittee (EMRC) is an internal reviewprocess, with input from externalstakeholders by invitation. The EMRC willcontinue to provide effective review,reporting, planning and strategic direction,as well as environmental forums foradditional stakeholder input.

Mount Buller Marketing Coordination GroupThe Mount Buller Marketing CoordinationGroup (BMCG) is aimed at achieving unifiedand coordinated marketing of Mount Buller,and ensuring there is one clear brand in themarket place. BMCG representatives fromBSL, High Country Reservations, MountBuller Chamber of Commerce, MountBuller Rate Payers Association and theARMB meet bi-monthly.

Objectives of the BMCG are:— Generating input and advice from

stakeholders for the ARMB in respect tomarketing activity – product, promotion,placement and price;

— Monitoring, evaluating, andcommunicating to the stakeholdercommunity regarding theimplementation of a three-yearmarketing plan for the ARMB, as well as seasonal action plans;

— Creating sub-committees to providedirection and recommendations asrequired.

The BMCG incorporates two committees:the Winter Brochure Committee; and theSales and Promotions Committee.

Mansfield-Mount Buller CulturalAdvisory Committee Through implementation of the Arts,Cultural and Heritage Strategy, the ARMBaims to create a substantial cultural profilefor Mount Buller and Mount Stirling. By2010, it is envisaged the Resorts will berenowned for creative, diverse andsustainable arts and cultural initiatives,which are affordable and accessible toresidents, workers and visitors.

The Mansfield-Mount Buller CulturalAdvisory Committee was established tohelp develop and implement the strategy,to achieve the following objectives:— Increase year round visitation;— Inspire community passion;— Encourage participation in arts, culture

and heritage-based activities; and — Create a more healthy and prosperous

community.

Local and Regional CommunitiesThe ARMB continues to consult with arange of industry experts and authorities inthe development of new policies,procedures and initiatives. SurroundingCrown Land managers including ParksVictoria, DSE and the Mansfield ShireCouncil are consulted to ensure bestpractice land management. In addition, theARMB consults with other Victorian alpineresorts through the ARCC, BART and aninformal network of chief executives andfinance officers.

Risk ManagementRisk management is a cornerstone ofeffective corporate governance. This year,the ARMB in association with its insurers,the Victorian Managed Insurance Authority,and other Resort Management Boards,implemented a new risk register that identifiesrisks to the organisation and Crown Land.The register identifies various ARMBcontrols and strategies to mitigate risks.

In accordance with the provisions ofSection 192 (1) of the Building Act 1993,


the ARMB conducts a building inspectionand maintenance program designed toensure that all buildings on Mount Bullerand Mount Stirling comply with fire safetyand essential services regulations. Thebuilding surveyor appointed under thisprogram is scheduled to inspect everybuilding in the Resorts once every twoyears, minimum.

Leasing AdministrationThe ARMB continues to administer theState Government’s alpine leaseimplementation policy with a standard leasedocument, including: — Recognition of lessee’s rights to

improvements on leased land; and — The ability for existing site holders to

negotiate new leases prior to the expiryof their current lease (replacing theprevious requirement to vacate the site).

The ARMB contributed to the Alpine ResortsCo-ordinating Council’s (ARCC) investigationsinto the registration of alpine resort leases,to enhance lessee and financier investmentin the Resorts. Lease registration has nowbeen introduced for all new leases.

During 2006-07 the Minister forEnvironment and Climate Change signedoff on five new leases (which weresubsequently registered at the Titles Office)compared with nine in 2005-06. Althoughthe statistics appear to indicate a decline inactivity, several developments completed ornearing completion will be issued with newleases in the near future. In addition, theARMB sold, via public tender, thedevelopment and lease rights for Site 239,which is now occupied under the terms ofan Agreement to Lease.

Sub-leasing activity increased dramaticallyin 2006–07 following the completion ofseveral new developments and the issue ofnew head leases, with consent granted forthe issue or transfer of 91 sub-leasescompared to 33 in 2005–06.

Site RentalLessees are required to pay site rental forthe use of Crown Land on Mount Buller.During 2006-07, rent reviews for 13 siteswere undertaken in accordance withapplicable lease provisions.

Service ChargesService charges are levied on all leasedsites within the Resort in accordance withSection 13 of the Act. Service charges arereviewed annually in accordance withARMB policy.

Prior to 2006-07, the ARMB levied servicecharges by reference to the 1986 CapitalImproved Value (CIV) of sites together witha bed service charge. The use of such ahistoric reference point for CIVs has been asource of confusion in the past. In order tomore closely replicate a standard municipalrates system, the Board determined to levyservice charges based on 2004 CIVs withregular three-yearly revaluations and phaseout the annual bed service charge.

In 2006-07, service charge rates were fixedat 0.68313% of the 2004 CIV plus $80 perbed. The introduction of the newassessments caused some fluctuationscompared to previous service chargeamounts, with many lessees experiencingreductions in service charges and otherssubject to increases.

To reduce any adverse impacts of therevaluation, the Board developed‘transitional arrangements’ for lessees whowere facing increases, but determined thatthose who received reduced charges wouldobtain the full benefit immediately. Thetransitional arrangements limit increases inservice charges payable to one third of thefull increase above the amount paid in2005-06 where no significant alterationshave been undertaken to the property inthe previous year.

Adjustments were made to service chargeslevied on some sites to reflect increasedbed numbers or reassessments associatedwith supplementary valuations undertakenon new developments or properties whichhave been subject to substantial alterations.

Emergency Management The Municipal Emergency ManagementPlan (EMP) has been reviewed andadopted by the Board and will be thesubject of an Emergency Plan Exercise inthe near future to test its efficacy.

The Mt Buller community came together for acelebratory BBQ after the fire to thank those involved in the Buller fire effort.

The ARMB acknowledges an extensive list of stakeholders, including the people ofVictoria and anyone with a financial, legaland/or social interest in Mount Buller orMount Stirling.


AppendicesDisclosure Index

AppendicesInformation

The 2006-07 Annual Report of the Mount Bullerand Mount Stirling Alpine Resort ManagementBoard is prepared in accordance with allrelevant Victorian legislation. This index hasbeen prepared to facilitate identification of theauthorities’ compliance with statutorydisclosure requirements.

Clause Disclosure Page

22B Manner of establishment and the relevant Ministers 822B Objectives, functions, powers and duties 6,922B Nature and range of services provided 922B Organisational structure, names and functional areas of responsibility of senior officers 12-1322B Names of board members 10-1122B Statement of workforce data 1422B Summary of the financial results for the year with previous year comparison 722B Significant changes in financial position during the year 722B Objectives and performance against objectives 6,16-2722B Major changes or factors affecting performance 2-522B Subsequent events which will affect operations in future years 722B Details of consultancies - total No. and cost < $100,000 722B Application and operation of FOI Act 1982 2922B Application and operation of the Whistleblowers Protection Act 2001 2922B Compliance with building and maintenance provisions of Building Act 1993 2622B Statement on implementation and compliance with National Competition Policy 2922B Statement of Occupational Health and Safety matters 1410 Disclosure index 2822B Statement of availability of other information 29

Financial Statements Financial statements required under Part 7 of the FMA

SD 4.2(b) Operating Statement 31SD 4.2(b) Balance Sheet 32SD 4.2(a) Statement of changes in Equity 33SD 4.2(b) Cash Flow Statement 34SD 4.2(c) Accountable officer’s declaration 30SD 4.2(c) Compliance with Australian accounting standards and other authoritative Pronouncements 30SD 4.2(c) Compliance with Ministerial Directions 30SD 4.2(d) Rounding of amounts 35

Other disclosures in notes to the financial statementsFRD 11 Disclosure of ex-gratia payments 49FRD 21A Responsible person and executive officer disclosures 48-50


Freedom of InformationThe Mount Buller and Mount Stirling AlpineResorts are considered to be ‘GovernmentAgencies’ under the terms of the Freedomof Information Act 1982. Accordingly, theyare required to comply with the proceduresthat have been prescribed under whichmembers of the public may gain access toinformation held by agencies. A decision torelease information is made by either thePrincipal Officer or an Authorised Officer.The ARMB has determined that theAuthorised Officer for the Resorts is theFinance and Risk Manager. Requests forinformation under the Freedom ofInformation Act 1982 may be made subjectto a $22.00 fee. In 2006-07, there werefour requests for the ARMB to provideinformation under the Freedom ofInformation Act 1982.

Availability of Other Information The following is retained by the officeraccountable and is available to the relevantMinister, Members of Parliament and thepublic on request:— Details of shares held by a senior officer

as nominee or held beneficially in astatutory authority or subsidiary

— Details of changes in prices, fees,charges, rates and levies

— Details of any major external reviewscarried out

— Details of major research anddevelopment activities

— Details of official overseas travelundertaken including a summary of theobjectives and outcomes of each visit

— Details of major promotional, publicrelations and marketing activities

— Details of assessments and measuresundertaken to improve the occupationalhealth and safety of employees

Whistleblowers Protection ActThe Whistleblowers Protection Act 2001came into effect on 1 January 2002. TheAct is designed to protect people whodisclose information about seriouswrongdoing within the Victorian PublicSector and to provide a framework forinvestigation. The protected disclosurecoordinator for the DSE acts as an agentfor the Authority to receive disclosuresunder the Act and applies DSE proceduresin managing disclosures. Disclosures ofimproper conduct by the Authority or itsemployees may be made to the following:

Michael GuarnaProtected Disclosure CoordinatorDSEPO Box 500East Melbourne Victoria 3002Telephone: 03 9637 8873Facsimile: 03 9637 8128michael.guarna @dse.vic.gov.auorThe Ombudsman VictoriaLevel 3 South Tower459 Collins StreetMelbourne Victoria 3000Telephone: 03 9613 6222Toll Free: 1800 806 314

Pecuniary InterestMembers of the Board and ExecutiveOfficers have completed a Declaration ofPrivate Interests and do not participate in decision making where a conflict ofinterest exists.

Culturally and Linguistically DiverseCommunitiesThe ARMB is committed to policies,programs and strategies aimed atdelivering culturally appropriate services toall Victorians. No special initiatives wereneeded by the ARMB to meet theseobligations. The ARMB ensured that theoutcomes of deliberations were adequatelycommunicated to culturally and linguisticallydiverse visitors to Mount Buller.

WomenThe ARMB offers employment andeducation to women. The ARMB ensuresthat there is female representation andequity and involves women in consultation,decision making, leadership and equality ofopportunity.

Indigenous PeopleThe ARMB abides by the Aboriginal AffairsVictoria’s reporting requirements where any specific indigenous initiatives orprojects will be reported in accordance with the necessary guidelines. No specialinitiatives were needed by the ARMB tomeet these obligations.

National Competition PolicyThe ARMB complies with the VictorianGovernment’s policies in regard to theNational Competition Policy.

Industrial RelationsThe ARMB works under the Mount Bullerand Mount Stirling Alpine ResortManagement Board Enterprise Agreement(Resort Operations Workers) 2005 andMount Buller and Mount Stirling AlpineResort Management Board (ARMB)Management and Administration Collective Enterprise Agreement 2006-09.There were no industrial relations disputesduring 2006-07.

Mount Buller and Mount Stirling Alpine Resort Management ......communities, alpine bogs, alpine...

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