Motorpoint Customer Brochure 2013
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Transcript of Motorpoint Customer Brochure 2013
A Customer Guide
to Motorpoint
MOTORPOINT.CO.UK
Page 2 A Customer Guide to Motorpoint
April 1998
The UK’s number one car supermarket
opens for business in Derby
September 1998
Motorpoint spearhead’s the BBC’s
‘Rip-Off Britain’ campaign
January 1999
Boomerang - Motorpoint’s Personal
Contract Purchase (PCP) plan created
April 2000
Motorpoint opens its online sales call
centre
November 2001
Motorpoint Burnley opens
April 2003
Motorpoint Glasgow opens
August 2005
Motorpoint Newport opens
June 2006
We become the fi rst car supermarket to
sell to every postal area in England
December 2006
Motorpoint Peterborough opens
May 2007
We become the fi rst car supermarket to
sell to every postal area in Scotland
April 2008
Motorpoint celebrates its’
10th anniversary
April 2010
We are the fi rst major car supermarket
to gain Specialist Automotive Finance
(SAF) approval
February 2011
Highly Approved Trader status from
Honest John earned for a second
consecutive year
March 2011
State-of-the-art Training facility opened
at St James’ House
June 2012
National Apprenticeship Scheme launched
September 2012
Motorpoint Chingford opens
July 2013
Motorpoint wins Motor Trader
Car Supermarket of the Year Award
July 2013
Motorpoint Birmingham opens
October 2013
Sunday Times Grant Thornton
Top Track 250 listing achieved
Our Motoring Milestones
A Customer Guide to Motorpoint Page 3
Type of Finance Page 4
Boomerang Page 5
Optional Extras Page 6 - 7
Aviva Driveaway Insurance Page 8
Collecting Your Vehicle Page 9
Contents
At Motorpoint our aim is to ‘wow’ youSince our opening in 1998, we have
focused on delivering our Vision of being
the Car Buyer’s Champion, off ering
unrivalled choice, value and service to
our customers. We’ve sold over 500,000
cars since we opened and our recent
expansion strategy is allowing us to bring
our unique proposition to new parts of the
UK by opening new sites in Chingford and
Birmingham. We strive daily to ensure our
cars are the cheapest in the country, that
our customer experience is unrivalled and
that our aftercare is fi rst class.
We want to make sure that we go above
and beyond what you would expect of a
car retailer, and in the process, deliver
an exceptional service, one that you are
happy to share with all of your family and
friends.
We are very interested to hear your
feedback and to do this, we have
chosen to use the Net Promoter Score
(NPS). When you have purchased your
vehicle, we’ll send you an email asking
just one question - how likely are you
to recommend Motorpoint to a friend or
family member?
We want you to be completely satisfi ed
with your vehicle purchase, if you have
any queries during your ownership of
your vehicle, please feel free to contact
a member of our customer services
team on 01332 648459 or contact us at
Motorpoint has a range of motor fi nance
options through its partner Blackhorse
Motor Finance, part of Lloyds Banking
Group.
Our dedicated fi nance teams are available
7 days a week to provide tailored advice
as well as quotes in a matter of minutes.
Our two most popular fi nance products
are Boomerang, our Personal Contract
Purchase (PCP) plan and Hire Purchase.
Boomerang
Based on a Personal Contract Purchase
(PCP) plan, Boomerang is the ideal way to
buy a new vehicle, combining low monthly
payments over a two or three-year period
with the peace of mind of a Guaranteed
Minimum Future Value (GMFV).
Hire Purchase
The traditional way to buy a car, Hire
Purchase off ers fi xed monthly payments
with the prospect of outright ownership at
the end of the agreement.
Types of Finance
Page 4 A Customer Guide to Motorpoint
A Customer Guide to Motorpoint Page 5
Hire Purchase v Boomerange
Deposit Balance to Finance
Hire Purchase Illustration
Boomerang gives you more
More money in your wallet -
with three years of lower payments.
More confi dence for the future -
Let Black Horse take the worry out of
depreciation, by giving you a guaranteed
value for your car after three years. It will
also take away MOT worries.
More choice -
When the three years is up, you can either:
• Hand the car back
• Pay off or re-fi nance the outstanding
balance
or
• Part-exchange it for another vehicle
using any equity as a deposit.
Boomerang
Boomerang Illustration
Deposit Guaranteed Minimum Future Value
Balance Less GMFV
Page 6 A Customer Guide to Motorpoint
Every additional accessory in our Pick‘n’Mix
Every time you choose to purchase
an additional product, Motorpoint will
deduct £25.00 from your total spend,
as per the example below:
£25 OFF
PICK...
GAP Insurance £299.00
Total £299.00
MIX IN...
Reversing Sensors £249.00
Running Total £548.00
Minus £25.00
New Total £523.00
MIX IN...
Guarantee £299.00
Running Total £822.00
Minus £25.00
New Total £797.00
Optional Extras
Motorpoint Extended Guarantee
Key Features
All mechanical and electrical
coverage, including:
• Parts, labour and VAT
• Unlimited number of claims
• Unlimited mileage
Additional Benefi ts
• Car hire after 24 hours
• Overnight accommodation
• Driving abroad (subject to terms
and conditions)
FROM
£299.00
GAP Insurance
Key Features
• Every year over 500,000 cars are
stolen, many more are involved in
accidents or destroyed
• Traditionally your insurance company
only pays the current market value
of the vehicle
• GAP Insurance meets any shortfall
between the insurance company
valuation and the original purchase
price (in the event of a total loss claim)
• Up to £10,000 payout per claim
(vehicles up to £25,000)
• Up to £20,000 payout per claim
(vehicles over £25,000)
• GAP Insurance covers your
investment for 3 years
£10,000 WORTH OF COVER
£299.00
£20,000 WORTH OF COVER
£399.00
GAPGuarantee
£25OFFEVERYADDITIONALACCESSORY
A Customer Guide to Motorpoint Page 7
GardX Parking Roadside AssistanceParking Sensors
Key Features
• Rear parking sensors enable you to
park in the smallest of spaces without
damaging your vehicle
• Four ultrasonic colour-coded sensors
are fi tted to your rear bumper to
measure the distance to the nearest
object. Any obstacles are indicated
by a warning sound
• The system also detects small children
and low walls which are often out
of sight
• Protects your vehicle and avoids
expensive repairs
4 SENSORS PER BUMPER
ONLY
£249.00 PER BUMPER
GardX Paintwork Protection
Key Features
• Guaranteed for fi ve years
• Tested in some of the world’s harshest
environments
• Provides long-term ‘showroom’ fi nish
on exterior paintwork
• Guaranteed interior stain and fade
protection
Key Benefi ts
• State-of-the-art protection against the
toughest pollutants on the road
• High-quality interior protection
with Stain Guard
• Increased windscreen visibility
with Glass Guard
• Avoids build-up of condensation on
the windscreen with Mist Guard
ONLY
£299.00
AXA Roadside Assistance
Key Features
• Roadside Assistance
• Home Start
• Local Recovery
• National Recovery to a UK Destination
• Covers driver and up to 5 passengers
• Overnight Accommodation
or Car Hire included
ONLY
£89.00
European Cover
All of the above plus full European Cover
ONLY
£119.00
£25OFFEVERYADDITIONALACCESSORY
Page 8 A Customer Guide to Motorpoint
Aviva Driveaway Insurance Welcome to Aviva Driveaway insurance
There’s a lot you need to be mindful of
in the excitement of buying a new car.
With our short-term Driveaway cover, car
insurance doesn’t need to be one of them.
If you’re purchasing a new or used
vehicle from one of our approved partner
dealerships, Driveaway insurance gives
you free comprehensive cover for a short
period to get you on the road quickly and
safely.
• Simply visit instantdriveaway.co.uk with
our unique code opposite and follow the
prompts
• In less than fi ve minutes you’ll be off ered
free temporary cover and an annual
comprehensive quote from Aviva, the
UK’s largest insurer
• If you decide to go ahead with the
annual policy, you and the partner dealer
still receive a temporary cover note,
ensuring you drive away protected
• The cover note is sent directly to the
dealer’s secure online system
• They’ll set the start date and time, so
there is no pressure on you to decide
when you’re going to collect your shiny
new pride and joy
If you don’t have access to the internet,
please contact our UK call centre on
0844 8099 966 and we’ll issue your
Driveaway insurance along with a
competitive annual quote.
Motorpoint Birmingham 5939
Motorpoint Burnley 5948
Motorpoint Chingford 5942
Motorpoint Derby 5937
Motorpoint Glasgow 5941
Motorpoint Newport 5938
Motorpoint Peterborough 5940
A Customer Guide to Motorpoint Page 9
Collecting Your VehicleImportant information for customers
when collecting their vehicles
from Motorpoint
Methods of payment
• All major debit cards (chip and pin only)
• Electronic transfer
Barclays Bank, Nottingham,
Sort Code: 20 63 25
Account Number: 80458236
Payable to Motorpoint of Derby Limited
(please remember to quote stock number
of vehicle being purchased)
• We are unable to accept cash, personal
cheques, bankers drafts, building
society cheques and credit cards at
the point of collection.
Documents required on collection
• Part-exchange vehicles will only be
accepted when accompanied by a valid
V5 registration document and a valid
MOT certifi cate
• If you are fi nancing your vehicle with
Motorpoint, we will require the following
proofs of identity:
- Full UK driving licence. This must
be signed and show your current
address. If it is the new style licence,
we will need both the card and paper
counterpart
- Failure to provide a driving licence and
appropriate proofs could mean you
will be unable to collect your car.
Other important information
• It is important that customers instruct
third party fi nance companies to ensure
cleared funds are received by
Motorpoint prior to collection of
the vehicle.
Test Drive
• Should you wish to test drive any
vehicle your driving licence will be
required (both the card and the
counter part).
Happy Motoring
from Motorpoint
OPENING HOURS: MON - FRI 9AM - 8PM (7PM NOV - MAR) | SAT 9AM - 6PM | SUN 11AM - 5PM (10.30AM - 5PM GLASGOW)
MOTORPOINT PETERBOROUGH
MOTORPOINT GLASGOW
MOTORPOINT BURNLEY
MOTORPOINT BIRMINGHAM
MOTORPOINT DERBY / ONLINE SALES
MOTORPOINT NEWPORT
MOTORPOINT CHINGFORD
BIRMINGHAM
2 LICHFIELD ROAD,
BIRMINGHAM B6 5SU
0121 5146000
BURNLEY
ROSEGROVE LANE,
BURNLEY, LANCASHIRE
BB12 6EH
01282 882500
CHINGFORD
1 LEA VALLEY ROAD,
CHINGFORD E4 7PX
0203 5534600
DERBY
CHARTWELL DRIVE,
WEST MEADOWS,
DERBY DE21 6BZ
01332 647500
GLASGOW
60 HAMILTON ROAD, MOUNT
VERNON, GLASGOW G32 9QU
0141 4132700
NEWPORTQUEENSWAY MEADOW
IND. ESTATE, NEWPORT,
SOUTH WALES NP19 4YR
01633 731400
PETERBOROUGH
EDGERLEY DRAIN ROAD,
PETERBOROUGH PE1 5NL
01733 822100
VISIT ONE OF OUR SEVEN SITES OR ONLINE AT MOTORPOINT.CO.UK