Motorola Mobility Services Platform (MSP3.2) Control EditionOptimizing use of your mobile assets

Daphanie Wallace

June 2008

Enterprise Mobility Solutions

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Common Mobility Challenges

“How do I get this new device to work on my network?”

“How can I rapidly deploy thousands of devices”

“One of our devices is reported lost; Can I disable it?”

“How do I apply OS patches / application updates quickly?”

“How do I ensure my devices are in compliance?”

“Why is my device battery losing charge so quickly?”

“Where are all my devices?”

“How do I know if my devices are being utilized fully?”

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Initial Provisioning – How do I rapidly deploy my devices?

• Out-Of-Box Deployment for your mobile devices

• Devices Deployed And Ready To Use Within 5 Minutes

• Configure Network Access Settings–WWAN & WLAN

Features

• Reduced Rollout costs• Faster ROI

Benefits

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What’s new in MSP 3.2 Stage Edition?

SMS Staging ClientSMS Staging Client

Available out of the box in NEW Wireless

WAN capable mobile devices

CustomizableCustomizable

Enhanced and customizable device detail

page

Staging historyStaging history

Reported by device, customizable staging

history table (multiple device view)

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Ongoing Management - Software Provisioning

• Upload Firmware & Software Packages• Provision Packages to Pertinent

Devices• Schedule Package Distribution • Check Software Compliance Across All

Devices• Generate On-screen Compliance

Reports

Features

• Reduce Cost and Accelerates Innovation

Benefits

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Support: Remote Troubleshooting

• Remote Control Into Devices From NOC

• Identify Processes, Tasks Running On Devices

• Troubleshoot Devices Remotely• Remote Registry Editing• Remote Screen Capture

Features

• Reduce Support Shipments and Spares Cost

• Keeps devices in hands of your users

Benefits

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What’s new in MSP 3.2 Provision Edition?

Device Asset ManagementDevice Asset Management

Track assets with custom asset

names

Customizable Device ListCustomizable Device List Display all relevant information, as

columns, for a set of devices

Device SearchDevice Search Search by standard and/or custom

attributes

Customize columns in the search results

table, export to excel to view or print

Find a single device to remotely control or

verify policy compliance

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What’s new in MSP 3.2 Provision Edition?

Enhanced device details pageEnhanced device details page

Customizable details section

Policy status of applicable policies

and compliance

MSP 3.2 Control Edition

Key Features & Benefits

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What is MSP 3.2 Control Edition?

Asset ManagementAsset Management Asset management by custom asset names or any other relevant attribute

Asset name entry on a mobile device upload to MSP

Location based device management – site based, relay server based,

custom criteria

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What is MSP 3.2 Control Edition?

Asset ManagementAsset Management Hierarchical list of

terminals by sites

Customize device list

view to track by asset

name – export to excel to

view or print

Customize device search

to enable search by asset

name – use to filter, sort

and export to excel to

view or print

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What is MSP 3.2 Control Edition?

Command & Control

Actions Actions

MSP 3.2 pre-loaded with

many commonly used

actions

Support for custom

actions – build your own

Support of missing Support of missing

or stolen devicesor stolen devices

Policy can be created to

detect and lock down

such device(s)

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What is MSP 3.2 Control Edition?

Command & Control

Video CaptureVideo Capture

Use remote control to record a series of

user-actions on a mobile device

Macro RecordMacro Record

Use remote control to record a macro that

can replayed on other devices to simulate

a problem or apply a fix

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What is MSP 3.2 Control Edition?

Data Collection & Analysis

Streamlined set of 30+ data

collection metrics

Low network impact

Supports frequently requested metrics

to analyze device utilization, batteries,

network utilization

Bookmark Views – saved custom

collection analysis for reuse

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What’s new in MSP 3.2 Control Edition?

Data Collection & Analysis

Automatic Graphs – visual

depiction of metrics to spot

anomalies

Why Upgrade from MSP 3.0 or MSP 3.1?

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Why upgrade to MSP 3.2 from MSP 3.0 or MSP 3.1?

Locate one or mobile devices using quick searchdevices using quick search

Custom ViewsCustom Views

Customize ‘Details’ section of device detail pagedevice detail page to display useful / relevant

information

Customize device list viewsdevice list views to display relevant information in device search

results table

Customize attributesattributes that users can search on with the quick searchquick search tool

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Why upgrade to MSP 3.2 from MSP 3.0 or MSP 3.1?

Asset Management – Manage devices by asset name or any other

custom attribute

Use data collection and analysisUse data collection and analysis to measure, track device utilization,

network utilization and help optimize operations

Track missing or stolen devicesTrack missing or stolen devices and automatically lock them down

Be ready to troubleshoot problemstroubleshoot problems by setting up normal operation

baselines for

Network Connectivity

Errant Applications

Battery Usage

Thank You