Motor One Presentation

Product & Services GuideMotorOne

• We’ve been operating since 1974

• We supply a product or service to 1 in every 2 cars sold in Australia

• We service over 1300 Dealers

• We have 150 application centers across Australia and offices in each state

• We have more than 450 employees dedicated to delivering seamless service and enhancing dealer profits

Introductionthe MotorOne journey

Introduction: the MotorOne Journey

MotorOne car care

...Home and Office

WOrldMark

• Research and development of new products

• Seamless end to end sales reporting and invoicing systems

• New and creative ideas in vehicle protection packages to increase consumer acceptance and increase Dealer profits

• Latest in IT solutions, with up-to-date technology and web based media

• Streamlined application process

• Unique recruitment and training processes

• Detailed management of accounts and consultants

What makes MotorOne different

MotorOne Car CareMotorOne Car Care provides an extensive range of products that help protect your

customers investment in their vehicle, plus enhance their personal safety, comfort,

and driving experience.

The Range car care products for all round protection

X-PACK Vehicle Protection

Ultimate Vehicle Protection

Street Legal Window Film

SMART Choice

Titanium Window Tint

Cancer Council Window Film

1.

2.

3. 4. 5.

6.

SMARTKOTEVehicle Protection

7.

Complimentary Rewards Pack with every X-PACK purchased.

Caring for your car and the environment

X T R E M E V E H I C L E

P R O T E C T I O N

X-PACK.xtreme vehicle protection pack.

X-PACK.xtreme vehicle protection pack.

x Environmentally Friendly: - X-PACK carpet and fabric protection is water-based - Contains no solvents, abrasives or harsh chemicals - Contains natural lanolin conditioner, PH neutral - Leather and Vinyl Conditioners contain natural organic ingredients - Ease of clean, uses less water

x Superior Product Performance:

- X-PACK utilising the latest in nano-engineering, for a smoother, stronger, longer lasting protection barrier

x Great Value: - Everything you need in one pack - Customer receives a free reward pack with purchase

x Peace of Mind: - Lifetime warranty for all products - No re-application, no inspections

Environmentally Friendly

SMARTKOTE.vehicle protection.

CARPET AND FABRIC Coating for durable and invisible protection.

01020304

SURFACE Coating that ensures surface areas of your vehicle are protected.

LEATHER Unique leather formulation that sustains new leather upholstery.

VINYL Formed to protect damage caused by temperature fluctuations.

TM

SMARTKOTE™ creates a hydrophobic and oleophobic

surface coating. Hydrophobic refers to “having little or

no attraction for water”. Oleophobic implies “lacking

attraction to oils”.

SMARTKOTE™ nano-engineering deals with the

study of molecular and atomic particles, a world that is

measured in nanometers (billionths of a meter or 10-9)

& is 1000 times smaller than the human eye can see.

Specifically designed molecular architectures and

intelligent structures can be created as a result of

working at a nano scale. These supra (nano) molecules

provide superior, performance-enhancing attributes

such as stronger, smoother, longer lasting, more flexible

& smarter surface coatings.

NANO-TECHNOLOGY

UNDERSTANDING THE TECHNOLOGICAL ENGINEERING

These supra (nano) molecules provide superior, performance-enhancing

attributes such as stronger, smoother, longer lasting, more flexible and smarter

surface coatings.

Benefits:

» ENVIRONMENTALLY FRIENDLY eco-friendly containing no harsh chemicals

» ENHANCED UV PROTECTION prevent fading and premature fading

» STAIN RESISTANCE against insect-splutter, bird droppings, acid rain and more

» BRILLIANCE OF COLOURS for a long lasting shine

» SELF CLEANING PROPERTIES to ensure an easy clean

» WATER + SOILING REPELLANT PROPERTIES providing durability

» PEACE OF MIND WARRANTY offering you a lifetime of confidence

NANO-TECHNOLOGY

UNDERSTANDING THE EXCEPTIONAL BENEFITS

SURFACECOATINGProtect & Shine

Nano-engineering ensures the surface areas of your vehicle are protected.SMARTKOTE™ coats the vehicle exterior using the study of molecular and atomic delivering durability, hardness and a brilliant shine.

These supra (nano) molecules offer enhanced U.V. protection, stain resistance, long last shine, and durability.

ENVIRONMENTALLY FRIENDLY

01LEATHERCOATINGSheen & Supple

SMARTKOTE™’s unique leather formulation sustains the feel and aroma of new leather upholstery. SMARTKOTE™’s high quality and natural lanolin based ingredient (PH Neutral) provides a highly effectivebarrier against stains, spills and marks. PH Neutralmeans SMARTKOTE™ is safe and applicable to any type of leather.

Actively penetrating the pores of leather, this treatment will moisturise and softenhard leather.

02ENVIRONMENTALLY FRIENDLY

VINYLCOATING

Nourishes & Moisturises

SMARTKOTE™’s vinyl treatment is formed to protect damage such as discolourationand fading from U.V. rays, temperature fluctuations and everyday wear and tear. It actively penetrates the surface layer ofvinyl with a treatment that is low sheen, nongreasyand non-slick. SMARTKOTE™’s vinyl treatment guarantee’s easy care with spillswith its water repellant properties.

It extends the life of vinyl and is atough barrier against scuff marksand stains.

03


CARPET & FABRICCOATING

Eco-Friendly & Protected

SMARTKOTE™’s carpet and fabric coating provides a durable and invisible protectionagainst common oil and water-based spills whilst being safe for families, pets and theenvironment.Formulated with the bacterial protectionsystem BactiShield™, this treatment willprotect your vehicle’s fabric against harmfulbacteria, moulds and fungus.

This treatment contains no harshchemicals and is ideal for petowners or those who suffer fromallergies.


04

• INNOVATIVE: - Engineering excellence using nano-technology - Stain resistance - Enhanced UV protection

• PRODUCTS ARE SOLD INDIVIDUALLY: - allows consumers choice

• ENVIRONMENTALLY FRIENDLY: - Contains no harsh chemicals - Eco-friendly - Enhanced UV protection

• PEACE OF MIND WARRANTY: - Products come with lifetime warranty, offering consumers confidence & years

and peace mind

• CONVENIENCE: - Self cleaning properties & durable

SMARTKOTE.vehicle protection.

Street Legal.darkest legal window tint.

• Maximum privacy

• 60% glare protection

• Up to 58% heat rejection

• UPF 50+ protection

• Maximum great looks

• Maximum quality

• Lifetime warranty

Cancer Council.automotive window film.

Unite Window Film.automotive window film endorsed by Planet Ark.

time

to chan

ge your view on the world.

For a more comfortable driving experience

Unite Automotive Window Film supports better fuel economy by way of reducing the amount of direct sunlight and heat penetrating into the car, which limits the need for air conditioning and cooling systems.

For a more comfortable driving experience, and to reduce the effect of driving on the environment, choose to Unite.

Benef its for you & the Environment » Dramatically reduces harmful UV, heat and glare » Reduces the load on your vehicle’s air-conditioning » UPF 50+ protection rated film gives all the family maximum protection

» Helps hold shattered glass together in the event of an accident » Reduces fading of interior leather and vinyl » Exclusive reflective coating enhances looks and heat rejection

... a nd, Unite comes with a Lifetime Warranty

58% Heat Stopped

35% Light Transmitted

10% Light Reflected

99%+ UV Stopped 60% Glare Reduction

time t

o chan


For a more comfortable driving experience

Unite Automotive Window Film

supports better fuel economy by

way of reducing the amount of direct

sunlight and heat penetrating into

the car, which limits the need for air

conditioning and cooling systems.

For a more comfortable driving

experience, and to reduce the effect

of driving on the environment,

choose to Unite. Benef its for you & the Environment

» Dramatically reduces harmful UV,

heat and glare

» Reduces the load on your

vehicle’s air-conditioning

» UPF 50+ protection rated film

gives all the family maximum

protection

» Helps hold shattered glass

together in the event of an

accident

» Reduces fading of interior leather

and vinyl

» Exclusive reflective coating

enhances looks and heat rejection

... a nd, Unite comes with

a Lifetime Warranty

58% Heat Stopped


10% Light Reflected

99%+ UV Stopped

60% Glare Reduction

For a more comfortable

driving experience, and to reduce the effect of driving on the environment,

choose Unite



choose Unite

time to change

your vi

ew on the world.

Benefits for you & the Environment : » Dramatically reduces harmful UV heat and glare » Reduces the load on your vehicle’s air-conditioning » UPF 50+ protection rated film gives all the family maximum protection

» Helps hold shattered glass together in the event of an accident

» Reduces fading of interior leather and vinyl » Exclusive reflective coating enhances looks and heat rejection...and, Unite comes with a Lifetime Warranty.

58% Heat Stopped


10% Light Reflected 99%+ UV Stopped

60% Glare Reduction

For a more comfortable driving experience :

With every purchase of Unite window f ilm, we proudly contribute a percentage of sales to Planet Ark.

Unite Automotive Window Film supports better fuel economy by way of reducing the amount of direct sunlight and heat

penetrating into the car, which limits the need for air conditioning and cooling systems. For a more comfortable driving

experience, and to reduce the effect of driving on the environment, choose to Unite.

WorldMark Pty Ltd 275 Canterbury Road, Canterbury VIC 2136 www.worldmark.com.au www.planetark.org

time to change your view on the w

orld.

WorldMark

275 CANTERBURY ROAD,

CANTERBURY, VIC 3126

AFFIX

STAMP

HERE

Unite also has many other benefits.

• A special vacuum metalising process using 100% pure aluminium

to maximise heat and glare reduction

• Helps protect against fading of interiors

• Exclusive reflective coating enhances looks and heat rejection

• Helps hold shattered glass together in the event of an accident

• Offers the highest level of privacy

• Comes with a Lifetime Guarantee

The good news is that your car is now fitted with Unite window film,

which guarantees while you are driving, you and your family get the

highest level protection from the sun’s harmful UV rays.

Film Warranty

Unite Window Film is covered

by a lifetime warranty

For a more

comfortable

driving experience,

and to reduce the

effect of driving on

the environment,

choose Unite

time

to ch

ange your view on the world.

WorldMark275 CANTERBURY ROAD,CANTERBURY, VIC 3126

AFFIXSTAMPHERE

Unite also has many other benefits.

• A special vacuum metalising process using 100% pure aluminium to maximise heat and glare reduction

• Helps protect against fading of interiors

• Exclusive reflective coating enhances looks and heat rejection

• Helps hold shattered glass together in the event of an accident

• Offers the highest level of privacy

• Comes with a Lifetime Guarantee

The good news is that your car is now fitted with Unite window film, which guarantees while you are driving, you and your family get the highest level protection from the sun’s harmful UV rays.

F ilm WarrantyUnite Window Film is covered by a lifetime warranty



choose Unite

Unite Window Film.customer thank-you pack.

Please store me in your glove box


driving experience,

and to reduce the

effect of driving on

the environment,

choose Unite

membership pack

proudly endorsed by

Thank Y ou

for supporting

Planet Ark!

For more information on how you can contribute to saving

the planet, please visit the websites below.

www.worldmark.com.au/unite

www.planetark.org

You are invited to join Planet Ark’s

Aware e-Newsletter!

Inform yourself, get inspired and uncover more green

trends, tips and tricks with Planet Ark’s Aware Newsletter.

Along with a wealth of interesting environmental features,

you’ll have access to special promotions, competitions,

and be the first to receive updates about Planet Ark’s

environmental campaigns and products.

The Aware newsletter is a must for anyone who’s interested

in taking simple actions to reduce their own environmental

impact – at home, at work and within the community!

Sign up now for fun, free

eco living tips.

Sign up at http://planetark.org/aware/

Thank Y ou for supporting Planet Ark!

For more information on how you can contribute to saving

the planet, please visit the websites below.

www.worldmark.com.au/unite

www.planetark.org

You are invited to join Planet Ark’s Aware e-Newsletter!

Inform yourself, get inspired and uncover more green trends, tips and tricks with Planet Ark’s Aware Newsletter. Along with a wealth of interesting environmental features, you’ll have access to special promotions, competitions, and be the first to receive updates about Planet Ark’s environmental campaigns and products.

The Aware newsletter is a must for anyone who’s interested in taking simple actions to reduce their own environmental impact – at home, at work and within the community!

Sign up now for fun, free eco living tips.Sign up at http://planetark.org/aware/

chan


Unite Window Film, endorsed by chan


Electronics.our offering & support services.

electronics.

AutoXtreme Electronics has built its reputation on having the most reliable, innovative products in the marketplace.

We also pride ourselves on service. Our customers are our number one priority. Our state office, services both metro and regional areas, and as a national company we have the resources to deliver what we promise.

• Customer Service• Reliability• Specialised training• Back up service and support team• Innovation – research and development• Fast turn-around times• Nationwide warranty program

• Nationwide service• High standards of professionalism• Wide variety of products• Dynamic promotional material and sales aids• Credible product brands

The Range.the latest in innovation and design of electronics.

safety systems satellite navigation cruise control vehicle security in-car communication in-car entertainment

AutoXtreme.vehicle electronics range.

CRUISE CONTROLCRUISE CONTROL

Cruise control commandCruise Control

IN-CAR COMMUNICATIONIN-CAR COMMUNICATION

bluetooth evolution: parrot ck3000In-Car Communication

SAFETY SYSTEMSSAFETY SYSTEMS

reverse Camera & MonitorSafety Systems

IN-CAR ENTERTAINMENTIN-CAR ENTERTAINMENT

portable dvd playerIn-Car Entertainment

VEHICLE SECURITYVEHICLE SECURITY

remote alarmVehicle Security

SAT NAVSAT NAV

portable sat nav: m500Satellite Navigation

Enjoy cruising safely and in control with the cruise control from AutoXtreme. The system fits into automatic and manual vehicles, and provides easy and safe driving. Once you have experienced the ease of the AutoXtreme Cruise Control, you won’t want to be without it!

• Cruise with confidence. This system means you can comfortably

maintain a constant speed during long trips.

• Easy-to-use. You simply accelerate to desired speed and set

that speed.

• Safety and comfort. This system can reduce driver fatigue,

increase fuel economy and promotes safer driver speeds.

• Easy-to-use buttons that complement your

steering wheel

• EFI, carburetor and diesel engine suitable

• Functions include set/accelerate, resume/

decelerate, tap up/tap down

• Built-in diagnostic system, enabling easy

identification of any problems that may occur

• Fully integrated Drive-By-Wire

Cruise Control System

105mm

30mm

• Built-in diagnostic system, enabling easy identification of any problems that may occur

• Functions include set/accelerate, resume/decelerate, tap up/tap down

• Easy-to-use buttons that complement your steering wheel

• Fully integrated Drive-By-Wire Cruise Control system.

the benefitsthe specs

www.autoxtreme.com.au [email protected] Part of the WorldMark Group

Bluetooth Colour & Music: Parrot MKi9200Make safe and legal calls whilst enjoying your travels.

something else you might like...

see the In-Car Communication range

The AutoXtreme Parrot CK3100 is revolutionising in-car communication.

Bluetooth Technology allows driver to make mobile phone calls without having to hold their mobile phone while driving, and without having to search for their phone when it rings.

• Safer driving. Avoid fines while comfortably making and

receiving calls with your Bluetooth device.

• Compatible with your needs. Choose the right system that

suits you, your phone compatibility and vehicle make.

• Smart Bluetooth. Contacts available at the push of a button.

• No wires or headset connection required

(connects through your car speaker system)*

• Easy-to-use colour coded answer and hang/up

reject button

• Bluetooth® phone compatibility (check parrot.com/uk)

• Seamless communication, the car radio smoothly cuts out to allow conversation*

*Available on specific vehicle models only.

70mm

35mm

• Device that allows easy placement onto dash

• LCD for clear information display

• Large buttons for call answering and rejecting



Parking SensorsMaximise your safety with comprehensive coverage.


see the Safety Systems range

Increasing safety and minimising injury while reversing, the AutoXtreme Front and Rear Parking Distance Sensors are an in-built warning system that, when reversing, helps avoid collisions preventing pedestrian injury and costly vehicle damage.

• Discreet design. Discreetly colour coded heads to match

vehicle paintwork means the design of your car is not

obstructed.

• Great coverage and quality. These systems provide you with

a greater awareness of your surroundings with its unique zone

detectors and up to 150 degree camera angles.

• Safe and secure. The benefit of unforeseeable accidents and

comfortable driving is simply priceless.

• Rear Sensors: 2 zone detection for corner two

sensors, 4 zone detection for middle two sensors

• Front Sensors: 5 zone fron coverage

• Detection starts when reverse gear is engaged

with an acoustic signal to warn driver

• Comprehensive coverage of rear bumper

• Discreet colour coded heads to match paintwork

• LED display lights up as the vehicle approaches

object, with a beep at the final zone


• 2 zone detection for corner two sensors

• 4 zone detection for middle two sensors

• Turn on/off via isolation switch - optional extra

• Discreet colour coded heads to match vehicle paintwork and flush sensor head design

• 5 zone front coverage

• Detection starts when reverse gear is engaged• Acoustic signal to warn driver

Zone 1: Distance 0.3m to 0.6m. Beeper sound at constant tone.

Zone 2 - Distance 0.6 to 0.3m. Beeper sound at 8 beeps/sec.



NOTE: The outer two sensors are designed to operate only when the vehicle reaches 0.6m. The final zone is 30cm.

Standard Rear Zone Sensor Coverage Pattern suitable for all vehicles.

Reverse Camera & MonitorPhysically see behind your car for maximum safety.


see the Safety Systems range

www.autoxtreme.com.au [email protected] Part of the Worldmark Group

AutoXtreme Electronics is proud to offer this innovative, state-of-the-art DVD System presenting advanced technology and intelligent design. The unit features impressive sound and picture quality.

• Sleek and unique designs. Installed with exceptional quality and

ADR accreditation, these DVD players not only fit fantastic, but

they look stylish.

• Peace of mind warranty. Feel confident as all units come with

several year warranties.

• Convenient and simple-to-use entertainment. Keep your

passengers entertained with these easy-to-use units.

• Widescreen LCD Monitor for high resolution

• Slim slot DVD loader with a sleek design

• Varying monitor sizes available to fit your

particular vehicle

• Input/output: 2 AV inputs & 1 AV output

• System includes: 2 infrared headphones &

remote control

• USB and SD Card Compatibility - only unit in the

market with this feature

280mm

240mm

• Widescreen LCD Monitor

• Varying monitor sizes available to fit your particular vehicle


• slot DVD loader with a sleek design

• USB and SD Card compatibility


Pioneer ExpertThe ultimate navigation and entertainment control unit.


see the In-Car Entertainment range

With the constant threat of car theft, it is imperative that you keep your vehicle secure. The AutoXtreme Canbus Upgrade Alarm is loaded with the latest in-car security technology and packed with easy-to-use features, turning your factory keyless entry system into a full security system.

• Security. Immobilisation and early warnings of theft are one of

those invaluable benefits you will always appreciate.

• Like factory fit. The vehicle security range of products provides

the convenience of using your original vehicle remote to arm &

disarm the alarms.

• Smart design. All products in this range are innovative and

exceptionally designed to quality standards.

• Factory remote means the original keys can be kept

• Dome light supervision, bright LED display status

indicator and parking light flash

• Failsafe® Immobilization with ignition controlled

door locks

• Doubleguard® Shock Sensor (early warning

sensor/pre-intrusion) with a 6-tone siren

• Extras include: ultrasonic, microwave, tilt and

glass break sensors

• Factory remote means the original keys can be kept


• Dome light supervision, bright LED display status indicator and parking light flash

• Failsafe® immobilization with ignition controlled door locks

• Doubleguard® shock sensor (early warning sensor/pre-intrusion) with a 6-tone siren

• Extras include: ultrasonic, microwave, tilt and glass break sensors

The Portable Sat Nav: M500Stay safe with speed and red light camera alerts.


see the Satellite Navigation range

www.autoxtreme.com.au [email protected] Part of the Worldmark Group

• 5” colour TFT Touch Screen

• Microphone

The AutoXtreme Sat Nav is putting a new face on GPS navigation.

The sleek, low profile design fits easily into virtually any car interior and, with the latest software, provides easy to follow directions to just about any location in Australia. Pre-loaded maps, speed and red light camera alerts, and a full featured digital media player to make this Satellite Navigation a must have to help anyone along their journey.

www.autoxtreme.com.au [email protected]

• Slick and unique design. With it's light and slim design 5" colour

TFT Touch Screen, this state of the art portable Navigation

Unit is not only compact, it also looks great.

• Peace of mind warranty. You can enjoy the confidence of a

2 year warranty.

• Convenient and simple to use. Operating with a Microsoft

Windows CE 6.0 and New iGO primo software, also enjoy the

ease of viewing photos, listening to music and watching videos.

the benefitsthe specs• New iGo Primo Software making is

easier to use

• Latest Navteq Version Q1 2010 Mapping

• Includes 2 years free mapping

• MP3 and MP4 compatability

• Light and slim line design

• Dealer exclusive

• Text to speech

• AV in

• Volume Control

• Battery On/Off

• Headphone In130mm

85mm


Part of the WorldMark Group

Roof Mounted DVD PlayerKeep passengers entertained with these easy-to-use units.


see the In-Car Entertainment range

Smart Choice.membership program.

your gift from us is

as simple as...

want to know more about smart choice?

www.thesmartguys.com.au

If not contacted 14 days after delivery,

please call 1300 946 677

when it comes to

cosmetic car repairs

it’s as simple as 1, 2, 3.

call 1300 946 677.1.2.3.

report the damage

you need repaired.

a smart operator will arrange

a suitable time and place for

the repair.

about

smart choice membership provides cosmetic repairs for all those minor dents and surface marks that are unavoidable, helping to keep your car looking as good as new.

..1, 2, 3.WHAT’S COVERED.

vinyl, leather and fabric seats

interior trimand dashboard

bumper bars

alloy wheels / hub caps

smart dent removal side mirrors casings

panel surface marks

stone chips

..1, 2, 3. • 1 year membership

• unlimited repair visits

• repairs within 14 days (metropolitan)

• we come to you - mobile service

• no quotes to organise - avoid the hassle!

• easy repair process - simple as 1, 2, 3

• latest vehicle repair technology - company technicians and company owned vans

THE BENEFITS

$88 per repair

$88 per repair

$145 per repair

$88 per repair $88 per repair

$110 per repair

$88 per repair

$88 per repair

about

smart choice membership provides cosmetic repairs for all those minor dents and surface marks that are unavoidable, helping to keep your car looking as good as new.

WHAT’S COVERED.

vinyl, leather and fabric seats

panel surface marks interior trim

and dashboard

bumper bars

alloy wheels / hub caps

smart dent removal

side mirrors casings

stone chips

If not contacted 14 days after delivery, please call 1300 946 677 or visit

www.thesmartguys.com.au

Please accept

12 Months Membership FREE

on the purchase of your vehicle.

congratulations!

..1, 2, 3...1, 2, 3.thesmartguys.com.au

Smart Advantage.membership program.

ABOUT SMART ADVANTAGE.

Aim:The aim of this program is to introduce the Smart Choice Membership to Sales Consultants, and to assist in developing a clear understanding of Membership inclusions, and claims process.

Objectives: • Accurately present Smart Advantage Membership to clients • Describe Member benefits, inclusions, terms and conditions • Clearly explain the repair claims process • Clearly explain the costs associated with claims • Identify the Smart Choice features, advantages and benefits

Introduction:Smart protection is about choices – Smart Choice provides vehicle owners with the peace of mind of knowing that any of those small and often unavoidable dents, surface marks and scrapes will be repaired for only a fraction of the cost usually associated with using professional Panel Repairers and Spray Painters.A team of mobile specialists will provide cosmetic repairs that will help keep cars looking as good as new – ultimately helping preserve and protect resale value. Using the latest technology sourced globally, we will repair anything from bumper bar damage to holes in leather seats! The mobile team is ready to carry out the work when it is needed, and where it is needed.

This super-convenient program means only one simple phone call to our smart repair operator - saving time and money – no running around, no multiple quotes, no need to leave the car with the repairer and then have the hassle of finding transport back home or to the office – we go to the client – all repairs are carried out on-site.

when it comes to cosmetic car repairswe’re all over it.

2

IMPORTANT POINTS TO REMEMBER. • Smart Advantage is not designed to eliminate the need for car insurance – it is

designed to fill the void where the nature of the damage is too small to make a claim,

is lower than the cost of the policy excess, and/or making a claim could effect any no

claim bonuses currently being enjoyed by the client. • Smart Advantage is about convenience – one of the most important benefits of

membership is the on-site fully mobile team of Technicians

• Use appropriate language when describing the features and benefits – ie “cosmetically

repair, minor damage, “surface marks” - this will help reduce the potential for any

misunderstandings relating to membership inclusions. • Use extreme care if giving specific scenarios – there are many variables (including

type of vehicle, angle of vehicle, object that caused the damage etc. )in how much

damage will result from one situation to another. Using specific scenarios may lead to

misunderstand and confusion. • Remember that the technician will ultimately make the final decision about what can be

repaired as a claim – clients sometimes find it difficult to accurately describe the size

and nature of damage and on arrival Technicians sometimes find damage that is not

covered or in extreme cases, not suitable for this type of repair and would need to be

take to a Panel Beater.

SMART CHOICE ‘FIXED COSTS’ STANDARD SMASH REPAIRS COSTS

Dents$55 Dents

$175

Bumper Bars$55 Bumper Bars

$700

Interior$55 Interior

$175

Wheels$55 Wheels

$500*Smash Repairs costs based on average price quoted.

QUICK REFERENCE REPAIR COST COMPARISON

$ $$$cosmetic repairs.now quick & affordable.

5

..1, 2, 3.

information guide

..1, 2, 3.as simple as

Training & recruitment

MotorOnetraining and recruitment

• 3 Day Induction: Intensive Sales & Product Training

• 2 Day Road to a Sale Training

• Monthly Training: Workshops held at MotorOne Head Office

• CDP – Consultant Development Program


What is the Consultant Development Program (CDP)?

• A unique and innovative learning, development and performance management program tailored to aftermarket sales.

• Provides the ability to combine all aspects of the consultant career path into a cohesive, holistic and innovative solution.

• Assists in attracting and maintaining quality consultants.


Recruitment

• Profiling – McQuaig Job Survey – Benchmarks DISC

• Strict Interview Process


CV SCREENEDBy Date / /10

TELEPHONE INTERVIEW

By Date / /10

FIRST INTERVIEW

By Date / /10

TOLD IN PERSONBy Date / /10

LETTER SENTBy Date / /10

MCQUAIG ANALYSED

By Date / /10

APPLICATION FORM

By Date / /10

REFERENCES CHECKED

By Date / /10

MOT COMPLETED

By Date / /10

Score /50

SECOND INTERVIEW

By Date / /10

Time Day .

JOB OFFER MADE

By Date / /10 Position .Department .

REJECTED

By Date / /10 Stage .

Why .

Letter RequiredYes

No

Candidate Name:

AMS: Aftermarket Managemt System

Aftermarket Management Systemmanaging the database

MotorOne MANAGE sAlEs CREATE NEW sAlE

VIEW/EdIT sAlE

FINAlIsE OPEN sAlE

CANCEl (PROdUCTs/dEAls)

TRANsFER dEmOs

sEARCH CUsTOmERs

MANAGE NO sAlEs VIEW/EdIT NO sAlE

sEll ON NO sAlE

CANCEl NO sAlE

sEARCH NO sAlE

REPORTs dAIlY CONTROl lOG

sAlEs REPORT

dElIVERY REPORT

dElIVERY sCHEdUlE

CONsUlTANT sNAPsHOT

PROGREss REPORT

NO sAlEs REPORT

smART RENEWAl REPORT

CAlENDAR

MY ACCOUNT UsER GUIdE

FAq’s

REPORT IssUEs

sUPPORT

Need help? Contact the MotorOne Helpdesk on 1300 799 977 or at [email protected]

CREATE NEW sAlE

Client Type

Title

System Client # CREATE NEW CLIENT (Select Existing Client)

First Name

Last Name

Address 1

Address 2

Suburb

Phone (Home)

Email

*

*

*

State

Work/Mob

P/Code* *

*

STEP 1 of 3: Customer Details

bACk NEXT

Assigned SMART MEMBERSHIP workflow: Random Generate

Ams ENTRY dATE: sAlE NUmbER:

CURRENT sTATUs:

NEW sAlE ENTRY30/11/2009

NEW ORdER


VIEW/EdIT sAlE

FINAlIsE OPEN sAlE


TRANsFER dEmOs

sEARCH CUsTOmERs


sEll ON NO sAlE

CANCEl NO sAlE

sEARCH NO sAlE


sAlEs REPORT

dElIVERY REPORT

dElIVERY sCHEdUlE

CONsUlTANT sNAPsHOT

PROGREss REPORT

NO sAlEs REPORT


CAlENDAR


FAq’s

REPORT IssUEs

sUPPORT


welcome to your aftermarket

management system.

mANAGEORdERs

mANAGEPROsPECTs

VIEWREPORTs

VIEWCAlENdAR

VIEWACCOUNT

MEssAGE sUBJECT CUsTOMER NAME PHONE DATE CREATED FOllOW UP

DATE

Global Change in system. Global.OPEN

UPDATEDELETE

Private November Budget Sylvia Smiley 0400 000 000 01.11.10 13.11.10OPEN

UPDATEDELETE

Test Test message from Jimmy

OPEN UPDATEDELETE

Dealer Management Changes John Smith 01.11.10 13.11.10

OPEN UPDATEDELETE


VIEW/EdIT sAlE

FINAlIsE OPEN sAlE


TRANsFER dEmOs

sEARCH CUsTOmERs


sEll ON NO sAlE

CANCEl NO sAlE

sEARCH NO sAlE


sAlEs REPORT

dElIVERY REPORT

dElIVERY sCHEdUlE

CONsUlTANT sNAPsHOT

PROGREss REPORT

NO sAlEs REPORT


CAlENDAR


FAq’s

REPORT IssUEs

sUPPORT


CREATE NEW sAlE

EdIT dETAIls FINAlIsE

TRANsFER CANCEl

STEP 2 of 3: Vehicle Details

Existing Vehicle #

Dealer Salesperson

Sale Type

Dealer Stock #

Vehicle Type

Vehicle Year

Make

Model

Series

VIN/Rego #

Colour/Date

*

*

* (OTHER)

*

*

Retail

bACk NEXT

Customer Information

Greg Lewis275 Canterbury Rd,Canterbury 3126(03) 8809 [email protected]

EdIT

Assigned SMART MEMBERSHIP workflow: Random Generate

Ams ENTRY dATE: sAlE NUmbER:

CURRENT sTATUs:

NEW sAlE ENTRY30/11/2009

NEW ORdER


VIEW/EdIT sAlE

FINAlIsE OPEN sAlE


TRANsFER dEmOs

sEARCH CUsTOmERs


sEll ON NO sAlE

CANCEl NO sAlE

sEARCH NO sAlE


sAlEs REPORT

dElIVERY REPORT

dElIVERY sCHEdUlE

CONsUlTANT sNAPsHOT

PROGREss REPORT

NO sAlEs REPORT


CAlENDAR


FAq’s

REPORT IssUEs

sUPPORT


EdIT dETAIls FINAlIsE

TRANsFER CANCEl

STEP 3 of 3: Product Details

Ams - PROdUCT sElECTION: CATEGORY

sElECT CANCEl

CREATE NEW sAlE

Customer Information

Greg Lewis275 Canterbury Rd,Canterbury 3126(03) 8809 [email protected]

Vehicle Information

Porsche 911Silver20 inch rimsSalesman: Tom SamuelsNewStock Number: 32123

EdIT

EdIT

5DSMART; Count: 2-

5THDIMENSION; Count: 9+

ACCESSORIES; Count: 8+

CRUISE CONTROL; Count: 8+

DEFENSE PAK; Count: 3+

ELECTRONICS; Count: 8+

MING; Count: 8+

MING-OLDMAC; Count: 8+

MOTORONE; Count: 7+

SMT1 SMART MEMBERSHIP (1 YEAR) 1 $000.00




Aftermarket Management Systemreporting samples

The Complete Packagemarketing materials

MotorOne Marketingcustomised marketing material

X T R E M E V E H I C L E

P R O T E C T I O N

XTREMESpecial

F O U R W A Y S I N O N E F O R X T R E M E V E H I C L E P R O T E C T I O N

Nothing compares with the luxurious scent, the superb

condition of the interior and the glorious finish of the duco of

a new vehicle. Now you can maintain and preserve all of this

with the exclusive X-PACK.

X-PACK is a unique collection of superior quality products

designed to keep your car in pristine condition, and includes:

X-PACK HiGloss Paint Protection

X-PACK Vinyl Conditioner

X-PACK Leather Preserver

X-PACK Carpet and Fabric Protector

Purchase X-PACK vehicle protection pack

before delivery and receive a FREE window tint!

Hurry! This offer wont last forever! Ask our car care

consultant for more information today!

Complimentary Rewards Pack

with every X-PACK purchased.

R E V E R S I N G S E N S O R SF R O N T S E N S O R S3 Y R S C R AT C H & D E N T M E M B E R S H I PB L U E T O O T H

K E Y L E S S E N T R Y

DON’T MISS

THIS GREAT

OFFER!

PICK 4 of the below productsF A B R I C & C A R P E T G U A R D

V I N Y L C O ATL E AT H E R P R O T E C T O R C R Y S TA L G L A Z E P E R M A N E N T P O L I S H W I N D O W T I N T I N G

allfor$2886

threedaysale

PLUS one of these...

X-PACK:Xtreme vehicle protection. Keep your

car in immaculate condition!

Street Legal:

Exclusive – our darkest legal tint

Enjoy privacy, glare protection & heat

reduction

SMART Membership:

An innovative program to help keep

your vehicle in pristine condition.

FIFTH DIMENSION

& STREET LEGAL TINT

Fifth Dimension:

Five protection products that give

you all the protection you need.

1

X-PACK & SMART &

STREET LEGAL TINT

Street Legal:

Exclusive – our darkest legal tint

Performance and Protection

Enjoy privacy, glare protection & heat

reductionLifetime warranty for peace of mind

EXCLUSIVE PACK $2695

For a limited time only! Choose one of our great offers:

2OR

insert dealer logo here*Conditions apply.

*

Introducing Car Care

MotorOne Virtual Car CareMotorOne have introduced a Virtual Sales Centre that:

• Follows up lost opportunities

• Boosts second gross profit

• Has an average penetration of 30% on vehicles contacted to sell

• Acts as an extension to your dealership consultant

• Only employs experienced, trained and capable call centre staff to manage all customer leads assigned at your discretion (not attempted, introduced, or missed pre or post delivery)

MotorOne Virtual Car CareWhy you need a Virtual Sales Consultant.

• To maximise your aftermarket profit opportunity on pre and post delivery deals, so every deal is captured

• To offer up-sells of new products and /or new services to existing customers

• To drive a sales support network to assist your existing consultant

MotorOne Virtual Car CareMore Reasons to Consider.

• Boost your second gross profit.

• Provide your customers an enhanced buying experience through your dealership.

• Better streamline your operations & never miss another aftermarket opportunity.

• Drive profitable products through dedicated product teams pre and post delivery.

• Drive profitability and increased customer service in the front and back office boosting CSI and your reputation.

MotorOne Virtual Car CareHow does it work?

• A direct link to your DMS will allow customers not sold on to be picked up by a MotorOne Virtual consultant and contacted to up-sell a variety of products requested by you either pre or post delivery.

• Customers are called on behalf of your dealership as an aftercare customer service soft sell. Scripts provided on request.

Motor One Presentation

Documents

Transcript of Motor One Presentation