Motivational Staff Motivational Staff SupervisionSupervision

©Dr©Dr Merav Devere Joint Diversity Merav Devere Joint Diversity 20102010

Joint DiversityCentre for Counselling, Coaching, and Groupwork Training

What is Staff supervision

“…interpersonal relationship when one person, the supervisor, meets another, the worker (supervisee), with the goal of helping the latter become more effective in helping people”. (Hawkins and Shohet)

Types of staff supervision

Different types of staff supervision:

• Managerial - giving directions• Clinical – Reflective• Individual• Peer• group

Aims of staff supervision

• The welfare of the service user• The development of the

supervisee• The implementation of

organisational policies and procedures.

The motivational model of staff supervision

Four functions:• Supportive reflective function• Managerial administrative function• Educative building strengths, skills

and knowledge function• Motivational function

Process of staff supervision –CLEAR model

•Contract•Listen•Explore•Action•Review

Empathy, support and listening skills

“The task of the supervisor is to help the supervisee feel received, valued, understood on the assumption that only then will he feel safe enough to review and challenge himself, as well as value himself and his own abilities” (Proctor)

Supervisor’s core skills

• Listening and supporting skills• Giving constructive feedback• Challenging• Setting realistic goals• Giving advice and information• Eliciting and teaching skills• Motivating• Monitoring professional and ethical

standards• Guiding

Supervisor’s motivational skills

• Open ended questions toElicit skills and knowledgeIdentify ambivalence and help resolve it.Elicit change talk

• Affirmation• Reflection• Summaries• Elicit – Provide - Elicit

Giving feedback skills

• Balanced• Specific and clear (using

examples)• Offer alternatives• Owned• Regular• Close to the event as possible

Goal setting

Coaching Grow model:• Goals• Reality• Options• Will/way forward