Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.
-
Upload
nickolas-grant -
Category
Documents
-
view
223 -
download
1
Transcript of Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.
![Page 1: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/1.jpg)
![Page 2: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/2.jpg)
Motivating Employees –Theory and application
Presentation by G. Ananthakrishnan, FM, RTC, NABARD
![Page 3: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/3.jpg)
![Page 4: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/4.jpg)
Business Per Employee (2005-06) Rs. lakh
201 to 300 10 Banks
300 to 400 10 Banks400 to 500 5 Banks500 2 Banks
![Page 5: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/5.jpg)
Profit Per Employee (2005-06)
< Rs.1 lakh 5 BanksRs. 1 to 2 lakhs 10 BanksRs.2 to 3 lakhs 5 BanksRs.3 to 4 lakhs 5 BanksRs.4 to 5 lakhs 1 Bank> Rs. 5 lakhs 1 Bank
![Page 6: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/6.jpg)
Salary as % of total expr. (2005-06)
< 15% 1 Bank15 to 20% 6 Banks20 to 25% 12 Banks25 to 30% 7 Banks> 30% 1 Bank
![Page 7: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/7.jpg)
Structure
Structure
Employees
Employees
Providing flexi, friendly and familiar banking
Providing flexi, friendly and familiar banking
Purpose
Purpose
…. Bank …. Bank
• What is the differentiator ?
![Page 8: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/8.jpg)
Structure
Structure
Employees
Employees
Providing flexi, friendly and familiar banking
Providing flexi, friendly and familiar banking
Purpose
Purpose
…. Bank …. Bank
![Page 9: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/9.jpg)
MiddleLevel Executives
First/Second Line Managers
Front-Line Employees
TopExecutives
Responsibility vs. work pyramid
Supervision
WorkPressure
![Page 10: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/10.jpg)
What is motivation?
• It is something which propels one to act
• Motive for action • Igniting the spark for
action• Force that can literally
change our life. • To motivate means to
encourage and inspire
![Page 11: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/11.jpg)
Importance of Motivating Employees
• Motivated employees become more productive – personally and professionally
– Our relationships improve at home and at work place
– Life becomes more meaningful and fulfilling.
TCS, Cuddalore
![Page 12: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/12.jpg)
Drives
Change inBehaviour
TensionIndividual and Organisation
Benefits
SatisfiedNeed
The Motivation Process
UnsatisfiedNeed
![Page 13: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/13.jpg)
- Peter J. Davies
Mobile
![Page 14: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/14.jpg)
![Page 15: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/15.jpg)
Maslow’s Hierarchy of NeedsMaslow’s Hierarchy of Needs
Self Actualisation (Doing the Best)Self Actualisation (Doing the Best)
Self Esteem (Confidence, respect)Self Esteem (Confidence, respect)
Social (Friendship,Family,Intimacy)Social (Friendship,Family,Intimacy)
Safety (Job,Health,Property)Safety (Job,Health,Property)
Survival (Food,water,sex, sleep)Survival (Food,water,sex, sleep)
![Page 16: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/16.jpg)
Frederick Herzberg’s Two-factor TheoryFrederick Herzberg’s Two-factor Theory
Motivators (INTRINSIC) Motivators (INTRINSIC) (content) •Determinants of Job Satisfaction Challenging work, recognition, responsibility
Maintenance Factors Maintenance Factors (Hygiene/EXTRINSIC) (Hygiene/EXTRINSIC) (context) •Determinants of Job Dissatisfaction Pay, job security, working conditions, relationships, fringe benefits
![Page 17: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/17.jpg)
ERG Theory ERG Theory RelatednessRelatedness
GrowthGrowth
ExistenceExistence
Clayton Alderfer’s Theory
![Page 18: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/18.jpg)
Vroom’s Expectancy Theory
3. Attractiveness relationship
1. Effort-performance relationship
2. Performance-rewards relationship
IndividualIndividualEffortEffort
IndividualIndividualPerformancePerformance
IndividualIndividualGoalsGoals
OrganizationalOrganizationalRewardsRewards
1 2
3
![Page 19: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/19.jpg)
McClelland’sNeeds Theory
AffiliationAchievement
Power
![Page 20: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/20.jpg)
Goal setting Theory
Having a definite goal itself is motivating. Reaching the goal is the reward. Goal must be SMART.
![Page 21: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/21.jpg)
PARETO’s 80:20 Principle
![Page 22: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/22.jpg)
Motivation-Combo of personal development objectives aligning with Corporate objectives
IndividualMotivational
level
IndividualMotivational
level
Corporate ObjectivesCorporate Objectives
Personal ObjectivesPersonal Objectives
To reach personal goal employees need to ask themselves:
How can I improve?
What is the time frame ?
Why do I need to improve?
To achieve orgn’s. goals, each employee must have:
An understanding of what is expected
The competency (KSAs)
The motivation
Conducive culture
![Page 23: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/23.jpg)
How Do we Get There?How Do we Get There?
Entry levelEntry level
High High motivationmotivation
levellevel
![Page 24: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/24.jpg)
Getting there …Getting there …
![Page 25: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/25.jpg)
Application of Theories
Recognize individuals’ needs
Match people to jobs
Set attainable goals
Link Rewards to performance VPP (Variable Pay for
performance)
![Page 26: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/26.jpg)
Management attitude has an impact
If management assumes that its employees will succeed,
they usually will live up to this expectation.
![Page 27: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/27.jpg)
How can we motivate existing staff to accept additional workload without creating stress and other IR problems?
![Page 28: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/28.jpg)
“The goal of delegation is to pass along skills and opportunities that help develop your subordinates.” Paul Falcone
![Page 29: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/29.jpg)
Why employees want to leave their current job:
• There’s no room to grow• “I’m not learning anything new”• “I’ve been doing the same thing for
years”
![Page 30: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/30.jpg)
What Motivates Employees?What Motivates Employees?
• Clear Expectations & Goals• Materials and Resources• Accurate/timely feedback• Interesting work• Challenges• Responsibility• Recognition• Respect
![Page 31: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/31.jpg)
• Being Informed• Being Listened to• Being Treated fairly• Opportunities for
growth/advancement• Autonomy• Participation in decision-making• Being a Member of team
What Motivates Employees?What Motivates Employees?
![Page 32: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/32.jpg)
Step One• Accept that Everyone is motivated
by different needs and wants
• Find out which of the following is most important for each member of your team
![Page 33: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/33.jpg)
• Climbing the Career Ladder
• Additional Responsibility
• Acquiring New Skills
• Enhancing Managerial and People Skills
• Work / Life Balance
• Compensation - Money
![Page 34: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/34.jpg)
Step Two Meet individually with
each of your team members and learn more about their wants and needs.
![Page 35: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/35.jpg)
Step Three
• Decide what to delegate to whom.
• Match assignments to motivational needs.
![Page 36: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/36.jpg)
![Page 37: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/37.jpg)
CEMA 1: Keep stock of Pre-printed birthday greeting cards signed by the Chairman in all branches. Issue to employees on birthdays along with a rose or chocolate.
![Page 38: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/38.jpg)
CEMA 2:
‘Praises are wages’ -
Appreciate all good work in public and reprimand in private.
![Page 39: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/39.jpg)
CEMA 3: Develop team spirit by inviting ideas, feedback on the working environ, productivity etc.
![Page 40: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/40.jpg)
CEMA 4: Identify strengths and weaknesses of team members and allocate responsibilities accordingly
![Page 41: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/41.jpg)
CEMA 5: Display prominently in branches / offices best performer’s name as the “Star of the month”
![Page 42: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/42.jpg)
CEMA 6: Superiors to show their superiority in terms of K S & A – “You can’t give to others what you don’t have”
![Page 43: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/43.jpg)
CEMA 7: Employees manning the front office are the only interface for customers – Give them more freedom
![Page 44: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/44.jpg)
1.Great idea; it will work
2.I like the idea
3.Why don’t you make a presentation
4.Cost is worth trying
5.Job well done
6.Can we sit down and discuss?
![Page 45: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/45.jpg)
1.Prepare a list of 6 tasks
2.Review daily before going to bed
3.Replace those already accomplished with new ones
4.Very good tool for planning, prioritising and performing
5.Tasks get accomplished without much effort.
6.This motivates us further
![Page 46: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/46.jpg)
Organisational Devt. Initiative - ODI
• Systematic process involving all sections of employees
• Starting with SWOT, STEP, Preparation of MISSION, VISION statements
• Ends with an SMART Action Plan• Having been involved in the process,
employees own up the plan• Hence motivated to achieve the plan.
![Page 47: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/47.jpg)
1.Let us be liberal in praising / recognising good work
2.Let us set well defined goals
3.Let us provide opportunities for growth
4.Make jobs more challenging
5.Be a good role model
6.Develop sense of belongingness among peers and subordinates.
![Page 48: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/48.jpg)
Any questions?
Could I motivate you all ?
? ? ? ? ? ?? ? ? ? ? ?
![Page 49: Motivating Employees – Theory and application Presentation by G. Ananthakrishnan, FM, RTC, NABARD.](https://reader036.fdocuments.net/reader036/viewer/2022062408/56649e6a5503460f94b681f6/html5/thumbnails/49.jpg)
Ph: 09448953471Email: [email protected]