More value from your existing HP Services, best practices to maximize what you have

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

More value from your existing HP Services Best practices to maximize what you have

Krista Satterthwaite / June 2013

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3

Growing Internet of Things (IoT)

Today

Pervasive connectivity

Explosion of information

Smart device expansion

(1) IDC Directions 2013: Why the Datacenter of the Future Will Leverage a Converged Infrastructure, March 2013, Matt Eastwood ; (2) & (3) IDC Predictions 2012: Competing for 2020, Document 231720, December 2011, Frank Gens; (4) http://en.wikipedia.org

A new era of accelerated innovation Requires a new style of IT solutions and services

400,710 ad requests

2000 lyrics played on Tunewiki

1,500 pings sent on PingMe

208,333 minutes Angry Birds played

23,148 apps downloaded

416,340 tweets

60 sec

2013 By 2020

Data

40 trillion GB (2)

Mobile apps 10 million

(3)

… for 8 billion (4)

30 billion (1)

Devices


The IT environment multiplier effect

Multiple BIOS, firmware, OS, drivers, and applications

Converged infrastructure and virtualization

Various blade, storage, and network modules

People and processes

Dependencies between them

Complexity

HP can help reduce complexity and avoid unplanned downtime


HP Technology Services support portfolio New support for the new IT reality

Foundation Care services

Datacenter Care services

Proactive Care services

Lifecycle Event Services


HP Collaborative Support Delivering speed, simplicity, and accountability

Single point of contact for HW and SW support

90% of problems solved without contacting ISV

Collaboration with 3rd party ISV

HP Collaborative Support

Reactive services

One place to call HW and SW

What is included?

1,200 VMware-certified professionals

6,000 experts in high availability

13,500 ITIL-certified professionals

48,000 Microsoft-trained professionals

Industry-leading expertise


Maximum value with Foundation Care

Understand what you have

Make sure the service level aligns to your business needs

Connect to HP for phone home support Give access to channel partners

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HP Proactive Care The promise of prevention

Proactive reporting and advice

Premier Support with direct access to experts

66% faster problem resolution

Proactive Care Services

Enhanced call handling

Proactive services

Reactive services


What is included?


Maximum value with Proactive Care

Connect to HP for phone home, reports, quick diagnosis

Utilize reports for ongoing business efficiencies

Take advantage of consultations with technical expert (included)

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The Proactive Insight experience An integrated manageability and serviceability experience

Automate routine tasks to reduce costs

Access IT infrastructure information anytime, anywhere

Prevent problems before they occur

Automate


Devices, service events, and contracts/warranties from 1 screen

Industry’s first comprehensive, cloud-based IT management and support solution

HP Insight Online

Secure, personalized view

Anytime, anywhere, any device

Proactive parts replacement Save time with quicker resolution

Automated support experience 24x7 automated monitoring Easy all-in-one access


Proactive Insight experience benefits

Dramatically reduce downtime 66% less unplanned downtime

43% fewer unplanned downtime incidents

Achieve annual cost savings $31,798 increase in total productivity

$21,300 reduction in IT operation/cost reduction

$59,013 benefit from risk mitigation/user productivity

IDC White Paper Sponsored by HP & Intel, The Business Value of the HP Proactive Insight Experience, Doc# 239199, January, 2013

"The best thing about HP Insight Online is the visibility from anywhere, which saves me time. I'd say a savings of 20 hours per year."

IDC Whitepaper outlines benefits of Proactive Insight experience $112,000 total cost savings


HP Datacenter Care Evolve the datacenter

The “power of one”

Flexible, tailored: your data center, your way

Expertise: designed over 50M sq/ft data centers

Data Center Care Services

Enhanced call handling

Proactive services

Reactive services


What is included?

Assigned account team

Flexible, tailored

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The power of one

1 Contract Point of contact Number to call


Maximum value with Datacenter Care

Take advantage of flexibility to get the help you need

Utilize our global expertise to benchmark your IT performance

Make your HP contact part of your IT team to expand your capacity

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IT management costs reduced 25% with Datacenter Care

Centric goal • Respond to customer

demand for cloud based networks

• Deliver flexible, easy to manage systems for customers

• Reduce capital expenditure

TS solution • HP Datacenter Care Flexible

Capacity Services

• CloudStart consulting services

• HP CloudSystem implementation

Business results • Reduced IT management

cost 25%

• Centric delivers customers more flexible, cost-effective system

• Reduced upfront capital expenditure, costs shifted to operating expenditure


Leverage TS consulting to scale your IT

Basic capacity survey

Thermal assessment

Server refresh Virtual capacity survey

IT infrastructure • Optimize server environment

with ProLiant Gen8 refresh

• Data center transformation and consolidation

Cloud • Simplify the cloud journey –

adapt across people, process and technology

• Deliver a working private cloud service less than 30 days

Critical facilities • Improve your data center

efficiency

• Formulate a data center cost reduction plan

Converged Cloud Workshop

Flexible cloud service

Arm and prepare 1

Remove roadblocks 2

Operationalize solution 3

End-to-end experience 4

Extend the value-chain with value-added consulting


Technology services

Differentiated product experience

Superior customer lifecycle experience

Consulting • Datacenter • Storage • Networking • Big data • Technical education

Support • Datacenter Care • Proactive Care • Foundation Care

Lifecycle event and professional services


The expertise to make technology work for you HP Technology Services

30 days to deliver private cloud

1,000+ converged infrastructure and CloudSystem Implementations

50 million square feet of data centers designed

80,000+ customer touchpoints daily

90%+ of the Fortune 100 use HP Services

100,000+ SANs delivered worldwide

SAP partner of the year

1,200 VMware-certified professionals

48,000 Microsoft-trained professionals

Personal, proactive, simplified


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More value from your existing HP Services, best practices to maximize what you have

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