Monitoring Value Webs
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Transcript of Monitoring Value Webs
Monitoring Value Webs
Patrício de Alencar Silva (PhD Candidate)*Hans Weigand (Supervisor)
Tilburg UniversityDepartment of Information Management
Agenda
• Research Context• Research Design• Design Artifact
– Enterprise Monitoring Ontology• Evaluation
– Case: Monitoring Renewable Energy Webs• Discussion
Research Context
• Value• Value Transactions• Value Webs• Enterprise Value
Transactions• Enterprise Value Webs
– Communication, Social, Economic, Information Systems
Research Design: Problem
• How to monitor a value web?– Knowledge questions
• What is value?• What is to monitor value?
– How?• What is to monitor a value transaction?
– How?• What is to monitor a value web?
– How?
– A multidisciplinary endeavor, but an IS-driven one• Requirements Engineering for monitoring value webs
Research Design: Methodology
• Design Science– Problem Relevance: (Economy of monitoring)– Artifact: (Monitoring Ontology) – Evaluation: (Exploratory Case, Conceptual Fitness)– Contributions: (Fidelity, Implementability)– Research Rigor: (Applicability, Generalizability) – Design as a Search: (Theories, Selection)– Communication: (Novelty, Pragmatism)
Back to Context: Monitoring context: Value Transaction
Back to Context: Service Management Level
Monitoring ValuesAn Example:
New-Year’s Experience1 Night, VIP serviceCopacabana Beach, Rio de Janeiro1st Jan. 2012 (00:01h)Value Promise
New-Year’s Experience1 Night, VIP serviceCopacabana Beach, Rio de Janeiro31st Dec. 2011 (00:01h)Value Delivery
Design Artifact: Enterprise Monitoring Ontology
Enterprise Monitoring Ontology
EMO: Value Goal View
EMO: Value Policy View
EMO: Indicator View
Case: Renewable Energy
• Commodity: monitorable
• Value: dynamics• Value promise ≠ Value
delivery• How to monitor value
transactions in renewable energy trading?
Renewables: Core Market
Renewables: Monitoring Market
Discussion• Enterprise Monitoring Ontology as:
– A Requirements Engineering Technique– An Enterprise Engineering Task Ontology– Value Modeling Artifact– Design Science Artifact
• Core points for discussion (innovation)– On the value of monitoring– On the monitoring of value
• Further work– Value Level Agreements– Key Value Indicators