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• monitoring the quality, quantity, cost and efficiency of the movement and storage of goods;

• coordinating and controlling the order cycle and associated information systems;

• analyzing data to monitor performance and plan improvements and demand;

• allocating and managing staff resources according to changing needs;

• liaising and negotiating with customers and suppliers;

• Developing business by gaining new contracts, analyzing logistical problems and producing new

solutions.

When managing warehouse or transport staff, the role may also include:

• implementing health and safety procedures;

• managing staff training issues;

• motivating other members of the team;

• project management;

• etting objectives.!ore senior roles in logistics may involve:

• planning projects;

• wor"ing on new supply strategies;

• planning vehicle routes;

• #sing specialist "nowledge, such as mechanical$handling systems, to provide consultancy

services.

• Motivating, organizing and encouraging teamwork within the workforce to

Ensure set productivity targets are met;

• training sta and monitoring their performance and progress;

• communicating with other departments, sta groups and customers;

• overseeing stock control and processing orders;

• ensuring quality, delivery and budget obectives are met;

• delivering and ful!lling obectives and directions from the operation"s

#eadquarters;

• carrying out responsibilities for the use of automated and computerized

$ystems;

• responding to and dealing with customer communication by email, fa% and

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 &elephone;

• keeping stock control systems up to date and planning future capacity

'equirements

• producing regular reports and statistics on a daily, weekly and monthly

basis;

• brie!ng team leaders on the issues for that particular day;

• visiting customers to monitor the quality of service they are receiving;

• ensuring the health, safety, cleanliness and security of the work

environment;

• (verseeing the planned maintenance of vehicles, machinery and

Equipment

• Manage, oversee, supervise and participate in storeroom operations)

• *pprove requisitions, analyzes work orders, etc)

• (perate forklift)

• $upervise computer operations)

• +rief sta on materials to be loaded or on assembly of items to be delivered)

• heck with sta for changes that could aect delivery schedule; make schedule

*dustments as needed)

• 'eview paperwork from deliveries to determine if additional work requirements

will

occur)

• heck documents for thoroughness and completeness and prepare additional

-ocumentation when necessary)

• .nitiate all requests for replenishment of stock)

• (versee the receipt and dispersal of materials entering or leaving warehouse;

help

$torekeepers with this task when required)

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• &ake periodic inventories and participate in monthly inventory program)

• /erform related tasks as required

• !aintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing

program, operational, and personnel policies and procedures.

• %omplies with federal, state, and local warehousing, material handling, and shipping requirements by

studying e&isting and new legislation; enforcing adherence to requirements; advising management on neededactions.

• afeguards warehouse operations and contents by establishing and monitoring security procedures and

protocols.

• %ontrols inventory levels by conducting physical counts; reconciling with data storage system.

• !aintains physical condition of warehouse by planning and implementing new design layouts; inspecting

equipment; issuing wor" orders for repair and requisitions for replacement.

•  'chieves financial objectives by preparing an annual budget; scheduling e&penditures; analyzing variances;

initiating corrective actions.

• %ompletes warehouse operational requirements by scheduling and assigning employees; following up on

wor" results.

• !aintains warehouse staff by recruiting, selecting, orienting, and training employees.

• !aintains warehouse staff job results by coaching, counseling, and disciplining employees; planning,

monitoring, and appraising job results.

• !aintains professional and technical "nowledge by attending educational wor"shops; reviewing professional

publications; establishing personal networ"s; participating in professional societies.

• %ontributes to team effort by accomplishing related results as needed.

• (verseeing the receipt and storage of incoming items

• )rocessing orders and planning the dispatching of products

• !onitoring space and trac"ing stoc" levels

• etting aside storage areas for new stoc"

• )lanning rotes

• !eeting productivity targets

• !aintaining computerized admin *often in spreadsheet form+

• !aintaining automated storage and retrieval systems

• ecruiting, disciplining and training staff  

• -nsuring security arrangements are in place

• cheduling equipment maintenance and replacing when required

• -nsuring products are stoc"ed correctly and safely *especially chemicals and food, that could be pretty

dangerous+

012 Monitor product import or e%port processes to ensure compliance with

regulatory or legal requirements)

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002 Ensure carrier compliance with company policies or procedures for product

transit or delivery)

032 -irect distribution center operation to ensure achievement of cost, productivity,

accuracy, or timeliness obectives)

042 5egotiate transportation rates or services)

062 -esign models for use in evaluating logistics programs or services)

072 $upervise the work of logistics specialists, planners, or schedulers)

082 /repare or !le environmental certi!cation applications)

092 5egotiate with suppliers or customers to improve supply chain e:ciency or

sustainability)

02 'ecommend purchase of new or improved technology, such as automated

systems)

0<2 -evelop risk management programs to ensure continuity of supply in

emergency scenarios)

312 /lan or implement improvements to internal or e%ternal logistics systems or

processes)

302 ollaborate with other departments to integrate logistics with business systems

or processes, such as customer sales, order management, accounting, or shipping)

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332 *nalyze the !nancial impact of proposed logistics changes, such as routing,

shipping modes, product volumes or mi%es, or carriers)

342 -irect inbound or outbound logistics operations, such as transportation or

warehouse activities, safety performance, or logistics quality management)

362 *nalyze all aspects of corporate logistics to determine the most cost=eective or

e:cient means of transporting products or supplies)

372 -irect or coordinate comprehensive logistical or reverse logistical functions for

product life cycles, including acquisition, distribution, internal allocation, delivery,

recycling, reuse, or !nal disposal of resources)

382 ommunicate freight transportation information to customers or suppliers, using

transportation management, electronic logistics marketplace, or electronic freight

information systems, to improve e:ciency, speed, or quality of transportation

services)

392 'eview global, national, or regional transportation or logistics reports for ways

to improve e:ciency or minimize the environmental impact of logistics activities)

32 onduct or review environmental audits for logistics activities, such as storage,

distribution, or transportation)

3<2 .mplement or monitor carbon or environmental management, accounting, or

audit systems)

412 -evelop plans or set goals to reduce carbon emissions associated with storage

or transport activities)

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RESPONSIBILITIES:

•  trategic planning and e&ecution to enhance the profitability, productivity and

efficiency of the operation

•  ull )/0 responsibility including resource planning, cost estimation, budget

development and cost control

•  !anage e$%ommerce processing and order fulfillment according to the service

agreement

•  !aintain service level requirements to customers and corporate stores•  %ontinually identify and implement process improvements and efficiency

enhancements to improve productivity levels and profitability

•  Determine staffing requirements based on the operation1s needs. 2dentify

opportunities to improve staffing utilization

•  !aintain *or surpass+ established inventory accuracy levels

•  !aintain strict inventory controls on all product movements inbound and

outbound to minimize product shrin"age

•  2nterface directly with customers and vendors as needed

•  2nitiate and coordinate major projects; including facility layout changes, selection

and installation of capital equipment, major repairs, etc.•  -nsure training and proper usage of ') -) system and #nits

•  3ire, train, coach, develop, and evaluate staff. 4a"e corrective action as

necessary

•  -nsure compliance with federal, state, and local regulations. %onsult with 3

Department as appropriate

•  -nsure compliance with all established company policies and procedures

•  -nsure house"eeping, safety, health and environmental compliance is included

as part of everyday activities REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

•  trong leadership competencies

•  -&cellent interpersonal, written and verbal communication s"ills

•   'bility to influence and build relationships at all levels

•  trong analytical s"ills and business acumen

•  trong project management s"ills

•   'bility to multi$tas" and wor" in a fast paced environment; strong organizational

s"ills

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•   'bility to create a positive, safe and healthy wor" environment

•  )roficiency in !icrosoft (ffice 5 Word, -&cel, )ower)oint, (utloo"

•  6nowledge of -) and Warehouse !anagement ystems *W!+; ')

preferred

• %onducting the day$to$day warehouse operation.

• !anage receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing

operational and personnel policies and procedures.

• )lanning, monitoring and supervising the receiving, handling, storage, preparation, delivery and dispatch of

products and orders.

• %ontrolling inventory levels by conducting physical counts, reconciling with data storage systems.

• 2nterpreting company policies to wor"ers and enforcing safety regulations.

• !aintaining warehouse staff by selecting, recruiting, and training employees, following up on wor" results.

• )roducing regular reports and statistics on a daily, wee"ly and monthly basis.

•   )rovide strategy and guidance for successful 7)0 delivery

• 8 2dentify ongoing operations and process improvements within the 7)0

• 8 'ct as the day to day contact for issue resolution within the facility

8 %ontinually identify cost savings opportunities to reduce the 9%rew cost footprint

8 uccessfully meet or e&ceed budgetary objectives

8 Drive and monitor activities to ensure quality requirements are maintained

8 )assionately foster team cohesion and engagementcollaboration of team members

8 Wor" with minimal supervision

8 )artner with 7)0 provider to e&ecute against 6)21s: %ost, eceipts, 2nventory 0evels,

•   'ccuracy, (n$time delivery, and customer e&ceptions

8 !onitor and report financial data for various periods *daily, wee"ly, monthly, etc.+

8 %ommunicate accurate and timely data on projects, issues and resolutions to r. Director 

8 %ommunicate accurate and timely forecast, randing and pac"aging changes to 7)0

8 Demonstrate strong analytical ability

8 -&hibit strong 0eadership and presentation s"ills

8 -ffectively multi tas" and appropriately adjust priorities as needed

8 4ravel $<=>

8 !ust be re$locatable

•  

*s an (perations Manager working in the courier industry, you will be required to

oversee day=to=day o:ce management tasks, ensuring that all safety regulations

are adhered to)

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ustomer service is e%tremely important and in the role of (perations Manager, it

will be your ob to ensure service levels are maintained and customer satisfaction

achieved)

 >ou will manage a team of people and it will be your responsibility to ensure all

training needs are met and that performance is monitored and feedback provided atregular intervals)

*s a member of the management team, you will be e%pected to prepare, revise and

submit reports, budgets and other documentation as required)

 &he (perations Manager is responsible for implementing quality management and

other regulatory compliance strategies in line with company policy)

ouriers usually perform many of the following tasks?

• /lanning delivery routes)

• @oading items onto the van)

• ollecting instructions from the central depot)

• E%amining vehicles before delivery)

• $igning for the item upon collection)

4here are quite a few options.

!ost large logistics firms li"e lue Dart, 'rame& etc have warmed up to e$commerce and are quite

frequently used by e$commerce websites. 's far as 2 am aware, 'rame&, the 9ordan$based logistics giant,

even has a dedicated portal providing e$commerce solutions.

2n addition to these, 9abong?s logistics branch *9avas+ has e&ternalized itself, and provides logistics

solutions to e$commerce companies.

@our logistics cost will vary significantly based on your volumes, origin and destination, and mode of

payment. 'lmost all logistics firm charge a hefty %oD *%ash on Delivery+ surcharge, which will drive up

your costs significantly.

-nd$mile 0ogistics for -$commerce in 2ndia is an e&pensive and difficult problem.

0ogistics service is one of the most challenging tas" in -$commerce industry in 2ndia.

 'ttributes of the problem are:

A+ )in code each

B+ %(D option and %(D )in code each.

7+ 4rust on the 7rd party vendor to attempt shipment

C+ hips to Delivery 4ime

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<+ )ac"ages lost

+ %osts per 6g and %ollection cost for %(D orders.

E+ ize of )roduct *Weight and Folume+

o the solution depends on which attribute you wish to optimize.

G2f you want a very large pin code reach and cost doesn?t matter much you must go for luedart, 'rame&,

irst light etc...

G2f you want 0ogistics service provider that wor" mainly for -$%ommerce companies then Delhivery,

%hotu provide such service but there service is limited mainly to tier A cities.

G2f you want to deliver products li"e 4F, '%, efrigerators ... then you have to go for luedart surface or

Hati.

and so on ....

)er hipment %ost: )er shipment cost depends on a lot of things such as the weight, volume, pac"ingcost, if the order is %(D or 4D, tier of pin code. o it varies from s B< $ <== depending on values that

attribute ta"e.

Iormally:

Per .5 Kg Cost vares !ro" Rs #$%&$

Co' ()arges are * !or"at +a-,/ o! (o00e(t10e a"o2*t3

W)ere s #5%&$ a*' s 4.5%/

#

 

6s)a0 S Tot0a, A6N17.* % E(o""er(e serv(e 8rov'er.

Fote by Iayan atandhayara.

2f you are loo"ing for logistics solutions try our services, we have recently tied up with zepo.in and there

are many new startups to whom we provide services of leading players in the mar"et.

or new startups we are providing an e&clusive rate for shipping and that too without any volume

commitment, you can send your shipment to anywhere in 2ndia for just s. CJ$ per "g with 4'4 of

Jhours. With the wide range of pincodes *KK== appro&+ pan 2ndia and with %(D option available for

more than === pincodes / you can even sell your products internationally.

or further details you can drop a mail on salesLavnbiz.in or visit www.avnbiz.in

$tatistics say that there are 61A return on ash on -elivery)

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0) Bsing dierent ways of transport to ship the goods is a nice idea to save costs)

Cor e%ample , if the destination distance is less, you can choose roadways or

railways instead of airways to ship the product) &he cost for these ways of transport

is dierent and cuts your cost of shipping)

3) $ometimes you can also choose hybrid shipping mechanism) Bsing multipleways like *irways plus roadways also is a good option to save the cost)

4) @ast mile delivery generally invites lot of cost) .ndia being large geographically,

its tough to manage the last mile delivery) /artnering with local vendors and using

eective analysis will actually reduce this cost)

6) /ackaging of the product is most important to reduce the shipping cost) .nstead

of using the standard packaging, you can pack the product keeping the volume also

into consideration) Dolumetric packaging also adds up to the cost) -epending on

which way of transport you use, pack the product accordingly and ship them)

7) Cinally you can throw away discounts or use cart level promotions to let

customer buy some more products at the checkout) &his will not only increase your

sales, but also will reduce shipping cost since they all will ship to the same

destination)

• Responsible for overseeing the inventory management process especially on

delivering processes that involves in-coming/out-going process and transportation

arrangements.

• Develop methods and procedures for scheduling of out-going orders and verify each

shipment with accurate details of delivery and standards.

•Develop and maintain transportation system on domestic and international freightthat ensures business needs are met.

• Maintain receiving, warehousing and distribution operations by initiating,

coordinating and enforcing program operational and personnel policies and

procedures.

• Develop and lead process and SOs to ensure

• Manage customer service activities including customer satisfaction, interface with

sales, production and !uality ensuring that customer service is tip top includingresolving critical customer complaints.

•Oversee the planned maintenance of company vehicles.

• Maintain metrics, reports, process documentation, customer service logs, or training

or safety records.

• erform related duties as assigned or as the situation dictate.

• "ogistics Operations #ncluding$

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• #nbound shipment trac%ing and delivery from overseas manufacturing to local

distribution and warehousing facilities.

• Space management within the warehouse facility.

• Outbound shipping and delivery to customer distribution.

• &arehouse information systems management maintenance.

• 'ransportation Management$

• Reverse logistics process, managing all return shipments from customers to hubs,

including reconciling claims and invoice discrepancies.

• (nsure company is in compliance with laws and regulations regarding transportation,

including ha)ardous materials.

• Resolve any legal issues pertaining to transportation/ distribution.

• *arrier Management, negotiation and performance analysis.

• *ustoms.

• *ontract negotiations.

• Management of departmental$

• &ill have supervisory responsibility.

• erformance standards measured by department standard +# for business process

to include delivery variance, outstanding claims, shipping volume, inventory

accuracy.

• Motivate, organi)e and encourage teamwor% within the wor%force to ensure set

productivity targets are met.

• Re!uirements Minimum !ualifications and eperience$

• Must possess a diploma or degree in usiness or 'ransport/"ogistics Management.

• Min. 0 years in admin management or related %nowledge.

• 1ood command of written and spo%en Mandarin/*hinese, (nglish and ahasa

Melayu.

• 1ood interpersonal and communication s%ills.

• 2bility to ad3ust to and wor% with teams.

• 2bility to drive and inspire.

• *onfidence.

• 2ttention to detail.

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• 2ble to wor% independently, meet datelines, under pressure and a team player.

• Strong commitment to developing team members.

• ositively influence others to achieve results that are in the best interest of the

organi)ation.

So in general, retail earns 45 per cent in gross margin and spends 67 per cent onmar%eting, 8 per cent on lease/rental, 6 per cent on technology, 4 per cent on operations

and 6 per cent on 192 to ma%e : per cent operating margin. 2nd if there is a high level of unsold inventory, the : per cent operating margin can be operating loss assuming a

minimum of : per cent unsold inventory.

/ayment ollection? >ou could end up giving a signi!cant share of your revenue here

F6A or more2 even when you get paid by net banking) Gith a business of thin margin,

this eectively means you are parting away with almost half of your pro!ts) Craudulentcharges, chargebackHs etc) all become merchantHs responsibility and hence to be

accounted for in the business model) &o add to it, you still donHt get that world class

service which gives a seamless e%perience for users) &hey might be greeted by a poorly

designed landing page of your gateway which will ask a million questions even if user

wants to pay by netbanking) &his might lead to low conversion rates) @ogistics? >ou have

to deliver the product, safe and secure, in the hands of the right guy in right time frame)

'eaching this #oly Irail with not spending too much is a dream for .ndian ecommerce

initiatives) 'egular post doesnHt oer an acceptable service level, couriers have high

charges and limited reach) .nitially, you might have to take insurance for high value

shipped articles increasing the cost) @ow value articles will have signi!cant shipping cost

which will make them costly) Dendor Management? #owever advanced your system maybe, you will have to come down and deal in an ine:cient system for inventory

management) &his will slow you down drastically) Most of them wonHt carry any digital

data for their products) 5o nice looking photographs, no digital data sheet, no

mechanism to check for daily prices, availability to keep your site updated) &a%ation?

(ctroi, entry ta%, D*& and lots of state speci!c forms which accompany them) &his can

be confusing at times with lots of e%ceptions and special rules) = $ee more at?

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