Monitoring and Evaluation of Electronic Resource Use

Unit 1.0: Introduction

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Welcome• Introductions• Housekeeping• Name badges?• House rules?

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Workshop aim is to:• enable participants to access and

interpret usage data from publishers’ and INASP’s databases

• introduce participants to Evidence Base’s eVALUEd toolkit

• ensure participants are able to access and use toolkit resources

• discuss how quantitative and qualitative data can be used by institutions and library consortia

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Workshop output:• Agree a plan for next steps at

institutional and consortium level e.g. – Identify a working group which will be

responsible for on-going M&E activities for the consortium

– Agree reports (both quantitative and qualitative) to be produced at institutional and consortial levels which will result in appropriate actions (e.g. promotion of resources, access troubleshooting)

• Update other workshop participants, consortium and INASP 6 – 8 months later at review meeting (face to face or online).

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Who is it for?• Consortium members from

representative libraries providing electronic information services who need to– Collect information about the use of the

services (online resources) they provide– Interpret the information they collect– Act on the information they obtain, to

provide appropriate resources and services for their users

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• The workshop is NOT for– Library staff who are not yet offering

electronic information services– Library staff who have no experience

of using online resources

• The workshop is NOT about–How to provide and troubleshoot

electronic information services– Promoting your service– Learning search skills

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Workshop structure• Day 1– Introduction and quantitative data

• Day 2–Using the eVALUEd toolkit and

qualitative data• Day 3– Putting it into practice – application of

evaluation information to institutional and consortial issues

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Workshop schedule• In your handbooks

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Terminology• Electronic information resources• Electronic information services• Electronic library services• Electronic resources• Online resources• Electronic resource subscriptions• Use / usage

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What is the workshop about?• Monitoring• Evaluation• Online resource use –Not evaluating the resources

themselves

• Quantitative data• Qualitative data

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Monitoring• Knowing what is happening

For example:how many people use online

resources?which departments do they come

from?which resources do they use?when do they use them?where do they use them?

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Evaluating• Understanding what is happening

For example:why are some resources popular?why do some resources never get used?is your service good value for money?are you meeting your organisation’s

objectives?

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Quantitative data• Provides facts• Uses statistics• Can be a basis for the collection of

qualitative dataFor example:

Statistics of log-ins, number of bookings for computer, number of hours a week that service is available

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Qualitative data• Comments, ideas, suggestions• People’s perceptions• Provides reasons for facts revealed by

quantitative data

For example: Contents of your suggestions box,

recording of an interview, responses to survey questions

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Thank youAny questions?

Thank youAny questions?