Module 3Troubleshooting and Security in Speednet

3.1.1

Module objective

At the end of the module, the trainees must be able to– Troubleshoot problems faced to correct erroneous

operations in Speednet– Secure the Communication system to ensure

smooth and continuous data exchange

3.1.2

3

Troubleshooting- Overview

Users should perform routine operations

correctly

Std. troubleshooting methods should be used. Never attempt to make modification of data in

database directly.

To troubleshoot a problem you must be able to apply

more than one tool as same error may occur due

to different reasons.

Take back up of existing environment before

attempting any major corrections.

PTC, Mysore periodically releases FAQ’s which may be consulted for standard

troubleshooting operations

4

Routine issuesInclude an article in a bag

already closed but not despatched or removing an

article wrongly entered

The routine problems can be corrected by supervisor

Wrong data entry of article

except BNPL

Add/delete an article in a bag

already opened

Watch demo of solutions and

attempt exercise3.1.1.1

Cancel an entire bag prepared but not

despatched and restore articles for disposal

otherwise

Modify status of an article already

scanned as recieved

Cancelling a bag despatched after

the despatch list is generated

General issues

• Installation issues(discussion with reference to troubleshooting issues listed in user guide)– Client installation– Db creation and permission issues– Bag configuration issues

• Trainees to discuss any other known issues for solution

3.1.5

Securing communication client

Watch the demo of the process in the demo system

3.1.6

THANKS Module 3 ends

3.1.7