Modern manufacturers are embracing customer …. Richard Koh.pdfCUSTOMER Implement condition-based...
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Transcript of Modern manufacturers are embracing customer …. Richard Koh.pdfCUSTOMER Implement condition-based...
Modern manufacturers are embracing customer centricity, innovating faster and becoming more agile
Marketing Services Sales Supply R&D Production
Production
R&D
Supply
Marketing
Sales
Services `
Physical Digital Digital Transformation
Smart products
Service ecosystems
Production assets
Raw materials and products
Connected consumers
Preventive maintenance
New technologies provide solutions to existing and emerging problems
VP of Customer
Service COO
Chief Marketing Officer VP of Supply Chain Chief Innovation Officer
CEO
Manufacturing plant Customer Global operations
CUSTOMER
Implement condition-based maintenance
alerts to eliminate machine down-time
and increase throughput.
Aggregate product data, customer
sentiment, and other third-party syndicated
data to identify and correct quality issues.
Manage equipment remotely, using
temperature limits and other settings
to conserve energy and reduce costs.
Monitor production flow in near-real time
to eliminate waste and unnecessary work
in process inventory.
Analyze plant data to act quickly
on production insights like inefficiencies
or bottlenecks and enhance productivity.
Provide cross-channel visibility into
inventories to optimize supply and reduce
shared costs in the value chain.
THIRD-PARTY LOGISTICS
GLOBAL OPS
Market and Sell
Personalize products and
services to drive customer-
centric sales relationships.
Monitor and Manage
Gather product and customer
data, push remote updates, sell
remote management services.
Service
Smart service reduces costs
and provides cross and up-sell
opportunities.
DEPLOY
Alert
Send field tech.
UP-SELL
MANUFACTURING PLANT
Customer Center
Unify service, marketing
and sales to gather consumer
and product usage insights,
improve the customer experience
and increase sales productivity.
Research and Development
Act on data from the factory, global ops
and the customer to seize new revenue
streams, hasten new product and
service introduction, and innovate.
Operations & Supply-Chain Hub
Utilize global visibility to improve
operational efficiency, streamline
the supply-chain and increase the ability
to scale seamlessly and quickly.
OPS PLANT
CUSTOMER
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Agent Applications Services Infrastructure
Microsoft AI Portfolio
Cortana Office 365
Dynamics 365
SwiftKey
Pix
Customer Service
and Support
Skype
Calendar.help
Cortana Intelligence
Cognitive Services
Bot Framework
Cortana Devices SDK
Cognitive Toolkit
Azure Machine
Learning
Azure N Series
FPGA
People
VP of Supply Chain
Increase real-time actionable insight with a global, end-to-end view that connects your people to the information they need, across production, supply and sales
Streamline manufacturing and supply by leveraging centralized visibility across the supply chain and advanced analytics to improve operational excellence
Get to market faster by ramping up your supply chain efficiently to introduce new products, services, regions and businesses
Manufacturing plant and third-party logistics
Operations and supply-chain hub
VP of Supply Chain
COO
Identify inefficiencies and quality issues by learning from all of your data across distributed locations, heterogeneous assets and varying operating systems
Scale efficiently and effectively with advanced, scalable analytics that let you easily tailor your solution to include only what you need and seamlessly grow faster than ever before
Optimize across dispersed locations with remote management, advanced automation and machine learning to continuously harness data-driven efficiency
Manufacturing plant
Ops and supply-chain hub
Manage Implement Analyze Aggregate Monitor
COO
Chief Innovation
Officer
Get products right the first time by harnessing and integrating real-time product usage data and customer feedback into the design process
Collaborate more effectively by leveraging stakeholders across function areas, partner companies and customers to evolve ideas and deliver innovative products
Increase agility and decrease costs by enabling faster, more cost-effective development cycles without wasting resources
Research and development
Customer center Customer site Field service tech
Chief Innovation Officer
Chief Marketing
Officer
Deliver a transformative experience with smart connected devices and sensors that leverage consumer insights to craft personalized, innovative customer interactions
Differentiate the customer relationship with adaptable, expandable offerings that evolve with the customer, adding specialized features and services over time
Build lasting brand awareness and loyalty with better, stronger customer engagement, value-added services and improved design from real-time and predictive behavioral analytics
! Customer center
!
Customer site
Install
remote
updates
Usage
Research & development
Chief Marketing Officer
Empower employees through customer insights
Engage your customers in powerful new ways
Optimize supply chain operations through better visibility and collaboration
Accelerate innovation for a competitive edge
Streamline the management of assets and production processes
`
Production
R&D
Supply
Marketing
Sales
Services
