Modern Insurance Marketplace - COVER PublicationsJoel Rothman Email: [email protected] Twitter:...
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Transcript of Modern Insurance Marketplace - COVER PublicationsJoel Rothman Email: [email protected] Twitter:...
Speed Secrets
What top InsurTechs do differently to deliver value fast
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Back to the future
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Why speed?
Source: https://hyperloop-one.com
Copyright © 2017 – Joel Rothman. No unauthorised distribution.Image source: https://pixabay.com/
Secret #5 - Technology
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #5 - Technology
VALUE
TIME
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Secret #5 - Technology
Source: https://volansys.com/continuous-integration-continuous-deployment-bandwagon-of-agile-development/http://agilemanifesto.org
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #5 - Technology
Source: https://volansys.com/continuous-integration-continuous-deployment-bandwagon-of-agile-development/
Auto
mat
ion
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #4 - Operations
Traditional Project Customer Value Mindset
Source: https://en.wikipedia.org/wiki/Systems_development_life_cycle#/media/File:Systems_Development_Life_Cycle.jpg
Cust
omer
Val
ue
0
n
Lean
mindset
Value Delivery Process
In Use
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #4 - Operations
PLAN DEVELOP TEST DEPLOY OPERATE
Feature X
Feature Y
Feature Y
WIP IN USE
Feature X
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #3 - Structure
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #3 - Structure“We have 30 engineers in the company, but don’t have a single engineering team, instead having engineers working in each different team of the company.”Zander Brade - Monzo Bank, Designer
Business analyst Architect Developers Testers Operations Managers
Feature X
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #2 - Management
“Idealism increases in direct proportion to one's distance from the problem.” - John Galsworthy
Source: https://www.brainyquote.com/quotes/quotes/j/johngalswo161985.htmlhttps://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAAfwAAAAJDFjMjZlMmQ5LWQ1NWQtNGE0ZC05N2E1LTQ3MDA3MWZjZjJkYw.jpg
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Secret #1 - Culture
“…we need to continue to reach for the next level of customer centricity and obsession in everything we do
…It’s very important to have “one feedback loop” across all parts of the company with customer value and satisfaction at the center...”
Satya Nadella, Microsoft CEO
Source: http://www.computerdealernews.com/news/new-microsoft-structure-changes-has-everyone-on-pins-and-needles/49012
…in my view, obsessive customer focus is by far the most protective of Day 1 vitality.…Obsess Over Customers From the beginning, our focus has been on offering our customers compelling value.
Jeff Bezos, Amazon CEO
Source: https://www.sec.gov/Archives/edgar/data/1018724/000119312517120198/d373368dex991.htm
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
InsurTech Speed Secrets – summary:3. Cross-
functional teams
4. Purpose over process
1. Customer value obsession
5. Automated value delivery
pipeline
2. Direct feedback loop
CULTURE
MANAGEMENT
STRUCTURE
OPERATIONSTECHNOLOGY
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Back to the future
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Overcoming Inertia
Copyright © 2017 – Joel Rothman. No unauthorised distribution.
Questions?
