A Model Contract Template for Customer Service. Use this as the basis of message to send to your customers ahead of time to alert them to your Net Promoter® Score program.

You can use a nice background like this one from iStockPhoto, $10

Read more about how you can use it: http://customergauge.com/2013/01/use-

net-promoter-to-put-your-sales-team-in-the-fast-lane/

CONTRACT

Your feedback is important to us We will read and act on all of the

feedback, board level if necessary We aim to improve service and

products as a result We will be transparent with feedback

and share results with you at least once a year

We will respect your time: We will invite you to give feedback no more than two times a year on average.

The survey will be very short – maximum five minutes

We will only contact a few people in your organisation

© CustomerGauge 2013