MOBILIZING ENTERPRISE APPLICATIONS “Any net-enabled business activity that transforms internal and...
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Transcript of MOBILIZING ENTERPRISE APPLICATIONS “Any net-enabled business activity that transforms internal and...
Value Chain
Supplier/Vendor Facing Systems
Optimize relationships w/ Business Partners
Reduce Cost of Goods Sold
Internal Facing Systems
Facilitate internal operations
Increase productivity
Customer Facing Systems
Optimize customer relationships
Increase services effectiveness
Supply Chain Management
(SCM)
Customer Relationship Management
(CRM)
InternetIntranetExtranet
PDA
Customer
Customer
Customer
InternetIntranetExtranet
PDA
Supplier
Supplier
Supplier
The Company
Source: Extended Enterprise Applications, CherryTree & Co, January 2000
Enterprise Resource Planning (ERP)Backbone
The eBusiness Model
Why Handheld Computing mobilizes enterprise applications?
Pen Computing Magazine February, 2000
“Enterprise Technology for the Palm Computing Platform”
“Clearly, handheld computing is a
significant emerging technology that will
empower the forward-looking corporation
with the competitive edge necessary to thrive in today’s marketplace.”
The right information in the hands of the right people
at the right time and location.
$=
Benefits of Handheld Solutions for the Mobile worker
In the last 18 months, handheld devices have stepped up from gadget status to real tools for collecting, using and accessing mission-critical data. This tiny platform
now has the potential to be a cornerstone of the organizational network outside the walls of the
corporate enterprise.”Civic.com magazine April, 2000. “Governing by Hand: Little Devices with Big Potential are Changing the way Governments Operate”
Old Paradigm New Paradigm
Organizers/Planners
Gadgets
Toys
Computers
Indispensable Business Tools
Robust Platform
Market Growth
0
5,000,000
10,000,000
15,000,000
20,000,000
1998 1999 2000 2001 2002 2003
Predicted Growth of Handheld Computer Market
Rest of the WorldAsia/PacificJapan
W. Europe
North America
Units Shipped
Source: Dataquest, July 1999, Handheld Computer Forecast
36% + Growth
Mobile Computing...The Next Wave
Mainframe Computing
Dumb terminal access to centralized applications and data
Client/Server Computing
PC/“fat client” access to decentralized applications and data
Web-based Computing
“Thin client” browser access to applications and data from your desk or office
Mobile Computing
Handheld/“thin client” browser access and communication to applications and data from anywhere
1970 1990 1997 20002. Market Opportunity2. Market Opportunity
Meta Group “Entering the Mobile Millennium” 2/14/00
Entering the “Mobile Millennium”
• In 3-5 years...
– move to mobile devices will require IT infrastructure improvements
– IT Groups will proactively establish mobile/pervasive computing architectures, standards, connectivity, and security services and remote management
– 75% of workers will be mobile 25% of the time
– workers will have 3-4 different devices used to access multiple applications
The Importance of Mobility
• Breaking the tethered, desk-bound model
• Extending eBusiness solutions to mobile workers
– Wired solutions
– Wireless solutions
• Mobilizing eBusiness empowers
– Partners/Suppliers
– Internal Employees
– Customers
The Result… Improved financial performance Stronger competitive advantage
Value Chain
Supplier/Vendor Facing Systems
Optimize relationships w/ Business Partners
Reduce Cost of Goods Sold
Internal Facing Systems
Facilitate internal operations
Increase productivity
Customer Facing Systems
Optimize customer relationships
Increase services effectiveness
Supply Chain Management
(SCM)
Customer Relationship Management
(CRM)
InternetIntranetExtranet
PDA
Customer
Customer
Customer
InternetIntranetExtranet
PDA
Supplier
Supplier
Supplier
The Company
Source: Extended Enterprise Applications, CherryTree & Co, January 2000
Enterprise Resource Planning (ERP)Backbone
The eBusiness Model
“CIOs today face myriad challenges; enterprises are more complex, work more in real time, are more interconnected and more online, and operate on a more worldwide basis.”
“Users are also engaging in Internet time and have come to expect instant access to everything, everywhere. Users want access to data/information, and they want simplicity, flexibility, performance, and choice. PDAs meet that objective.”
“In general, enterprises want a competitive advantage and a return on their investments. CIOs want lower costs, flexibility, manageability, and security. As a result, enterprise computing is consistently undergoing change.”
Enterprise Customer Needs/Issues
Source: International Data Corp. December, 1999
Information Categories
• Informational need
– Ex: View account balance summary or transaction history
• Alerts
– Ex: Shipment arrival, delay, etc.
• Actionable Events
– Ex: Buy and sell stock / report lost credit card / request or cancel “stop payment”
• Geo-locational
– Ex: Closest Service Center locator
• Transactional
– Ex: Quote discount approvals
• Digital persona integration
– Ex: Merge wireless ID and digital wallet
Supply Chain Management
…is being turned upside down.
Safety, Quality, Care for the Environment
The Situation–Port Operations Group
Volvo Cars
• 125,000 Volvos imported annually
• Arrive at four different U.S. ports
• Inspections documented on paper forms
• Documentation
– 17-digit vehicle ID
– Date of inspection
• Inspection
– 40 separate inspection items
– List of items revised constantly
The Challenge
What’s at Stake?
Assuring Quality while
Keeping Costs Down
Supporting a Mission-
Critical Core Function
Volvo Cars
• Clipboards damage finishes
• Potential error with17-digit VIN & data entry
• Reprinting forms to reflect latest inspection criteria
• Inefficient data entry process
• Slow access to data
Info Returned to Volvo
To Vendor for Manual DB entry
Handsorted by Volvo Staff
Process complete in 3 WEEKS!
QA Inspectors Collect Data and
Complete Inspections
Volvo Paper-Based Process
Data Available Immediately
Palm OS Solution
Palm HotSync® Technology Used to Transfer Data to a Central Location
QA Inspectors Collect Data and
Complete Inspections on Palm V™ Connected
Organizers using Pick Lists and Check Boxes
Process complete in 1 DAY!
Volvo Cars
• Improved data collection
– IMMEDIATE access to data—turnaround of 1 day
– Increased data accuracy
• Eliminated costs
– Updating and printing new paper forms
– Manual data entry
– Overnight mailings
The ResultsReduced Expenses
Improved Quality
Enhanced Strategic Capability
USPS
The Situation• Airlines transport mail
• Mail bundled into receptacles
• Receptacles damaged
• Ramp clerks create reports
• Data used to
– Reduce mishandling of mail
– Change airlines
– Assess fines
USPS
• Paper-based process performed days or weeks after the fact
• Prone to errors
• Information incomplete or illegible
• Delay of months before information provided to airlines for resolution
The Challenge What’s at Stake?
Ability to…
Resolve Vendor Quality Issues
Gain Leverage with Vendors
Manage Expenses in the Logistics Chain
Compete by Delivering Value
Action takenProblem resolved
Fees assessedVendor terminated
Results delivered to airline
USPS Paper-Based Process
USPS ramp clerks create
incident reports
Incident reports delivered to
central USPS location
Data consolidated
Process completed in MONTHS!
Mail receptacles damaged en
route
Action takenProblem resolved
Fees assessedVendor terminated
Results available immediately
At end of day, ramp clerk place
devices in an Ethernet cradle and upload data
Ramp clerk uses pick-lists and
check boxes to collect relevant
data
Palm OS Solution
USPS ramp clerks scans mail
receptacle
Process completed in DAYS!
Mail receptacles damaged en
route
USPS
• Increased accuracy and speed of access
• Enhanced decision making
• Improved quality
• Stronger vendor control
• Reduced data entry expenses
The Results
Reduced Expenses
Improved Quality
Enhanced Strategic Capability
Sports & Entertainment Center
United Center
• Massive sports and entertainment center
– Home of the Chicago Bulls basketball team
– Home of Chicago Blackhawks hockey team
– $175M in construction costs
– Opened in 1994
– Over 13M guests in five years
– Houses Fandemonium official team retail store
The Organization
United Center
• Fandemonium retail stores
• 50,000–300,000 items sold at a single event
• 2 retail outlets
• 12 merchandise stands throughout stadium
The Situation
United Center
• No cash registers
• No way to collect sales information
– Colors, Sizes, Styles
• No way to track
– Lost or missing inventory
– Distribution to each stand
• No efficient way to manage inventory
The Challenge
What’s at Stake?
Lost Revenue Opportunities
Excessive Inventory Costs
Affect Profits
Reduced Customer Satisfaction
United Center Process
Process complete in 6 DAYS!
Fans rush to purchase
50,000–300,000 specialty items
every event
Fandemonium merchandise stands accept cash and place in a cash box
Gross sales revenues
reported at end of day
Inventory and accounting
reconciliation takes place
ChallengeChallengeOut of stock of high-Out of stock of high-demand items—lost demand items—lost revenuesrevenues
ChallengeChallengeMissing or lost Missing or lost inventory not accounted inventory not accounted for for
ChallengeChallengeNo ability to forecast No ability to forecast requirements based on requirements based on sales detailsales detail
ChallengeChallengeExpensive and time-Expensive and time-consuming consuming reconciliation reconciliation processprocess
Palm OS Solution
Process complete in 30 MINUTES!
Fans rush to purchase
50,000–300,000 specialty items
every eventData uploaded into Oracle8i Lite database
Fandemonium merchandise use Symbol
device to scan items sold and
amounts collected
Data imported into an
Oracle8i database using
HotSync® technology
United Center
• Efficient inventory management
– Reduces on-hand inventory
– Reduces time to reconcile inventory
– Eliminates manual data entry
• Increased revenue
– Meet customer demands by replenishing best-selling items
The Results Reduced Inventory Mgmt and
Acctg Costs
Improved Customer
Sat
Increased Revenues
and Profits
