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Mobility Solutions to streamline Communications Infrastructure
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Transcript of Mobility Solutions to streamline Communications Infrastructure
CYIENT © 2017 CONFIDENTIAL31-Oct-17
Access Technologies Deployment
Mobility Solutions to streamline Plan, Build & Operate Value Chain
CYIENT © 2017 CONFIDENTIAL31-Oct-172
Technology
Infrastructure
Systems
1
2
3 3 key pillars which greatly influences the
Access Network deployment
Life-cycle
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Nationwide Access Technologies
3
Fixed Line
Wireless
Fibre to the
Building
Fibre to the
Premises
Fibre to the Node
Hybrid Fiber
Coaxial
Fixed Wireless
Sky Muster
Satellite
4 Major Fixed Line Technologies
influencing the deployment
strategies
1 2 3 4
Source: NBN
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Nationwide Infrastructure Deployments
4
Properties Infra
Network Infra
Single Dwelling
Units
MultiDwelling
UnitsPit & Pipe
Lead-in Conduits
Poles
Last Mile Access
Network
Exchange & Electronics
Backhaul & Backbone
Metro Network
Source: Telstra
DATA
Enormous quantity of DATA is establishing through various network infrastructure deployments
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Systems & Tools
5
System’s data needs to be built, based on:
‘Properties + Physical Network +’
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Systems & Tools
6
System’s data needs to be built, based on:
‘Properties + Physical Network +Logical Network +
Assurance Network’
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Need for Hour
7
Technology
Infrastructure
Systems
1
2
3 Required an integrated Solution
that connects 3 – pillars of
“TIS”
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Cyient’s Mobility Solutions
8
Plan Design Build Operate
Technology Infra Systems
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Mobility Solutions Framework
9
31-Oct-17 CYIENT © 2017 CONFIDENTIAL31-Oct-17
Our Ecosystem Enablers
10
Design Automation
Field Data Mobility
Process Automation
Synchronisation & Migration Tools
Service Management & Assurance
Field Crew Mobility
Data Analytics
Integrated Dashboards
Best Practices Continue to Innovate Process Optimisation Partners
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Field Data Mobility Solution
11
Business Process Management and Workflow orchestration throughout value chain
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Field Data Mobility Solution – Desktop Version
12
Application supports all basic to advanced operations, including:
• Network Features Creation / Modifications / Deletions for attribute and geo-locations Layer on/off
• Add new layers
• Map Feature Styles
• Zoom in/Out
• Pan & Bookmarks
31-Oct-17 CYIENT © 2017 CONFIDENTIAL31-Oct-17
Field Data Mobility Solution – Mobile App
13
Mobile application is an extension to desktop version.It supports to update the details from any location in both online and offline mode. Features of Mobile app:• Field Scoping, Validation & Quality
Audit• Check Feasibility• CRUD Operations on Network
features• Mark Point of Interest• Check Directions
31-Oct-17 CYIENT © 2017 CONFIDENTIAL31-Oct-17
Integrated Plan to Build
14
iCommsWorld Infi-Plan Targeted PNI Systems
Field Scoping Planning & Design Data Loading
31-Oct-17 CYIENT © 2017 CONFIDENTIAL31-Oct-17
Field Crew Management Solution Overview
15
Service Order
(New Install)
Service Order
(Shifting)
Service Order
(Repair)
Field Crew Management
Portal
Customer executive creates a new job based on the type of activity
Adds SLA to the job Broadcasts the Job
to user groups (or external vendors)
Vendors / DP User Groups
Trouble Ticket
(Assurance)
Vendors / User group / accepts the Job
Group admin checks the resource workload
Assigns the job to nearest field user based on skillset
Allocates materials & links warehouse details
Field Crew / Technicians
Accepts the job on mobile / tablets
Performs the job and reports by app
Attaches photos & customer acknowledgement
Stage – I Stage – II Stage – III
CYIENT © 2017 CONFIDENTIAL31-Oct-1716
Complete overview of field
resources
Schedulable / Dispatch till
field level
Mobile friendly field application online /
offline
Map view visibility of customer /
fault location
Real time tracking of workforce on the field
Calendar details of field
installers / repairers
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Integrated Service Assurance
PlanDesign and automate
Service Management solutions
BuildDevelop, configure, test and integrate
Service Management solutions
Operate24/7 support desk, monitor & manage
Service Management environment
Business Services Quality of Service
Quality of User Experience
Service Level Management
Availability Management
CapacityManagement
Service ContinuityManagement
FinancialManagement
Service Delivery
Service Management & Service Assurance
+ Network Management
ConfigurationManagement Release
Management
IncidentManagement
ProblemManagement
ChangeManagement
Service Support
Dashboard
Technology
Network & IT Infrastructure
17
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Advanced Analytics & Actionable InsightsEquipment Analysis
Fault Category AnalysisPredictive Analysis
18
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
References Consolidation of CPE Management
19
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New York City on the Smart Dashboard
The Solution:
SmartView for end-to-end Service Management of IT, Infrastructure, & Telecommunications supporting:
• 8 million residents
• 300,000 employees
• 230,000 businesses
• 120 agencies
Key Benefits:
50% reduction in MTTR
Improved service availability from 60% to 90%
Elimination of significant service outages
Citizen’s Hotline manages ~ 8000 extra callsper month
Voice of Network Monitoring Team ManagerNYC Dept. of IT & Telecommunications (DoITT)
“We were monitoring the bits and pieces of our core services, but did not have end-to-end visibility for service modeling and tracking SLA performance”
References
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Conclusion
19
Both Communications Service Providers and their
Delivery Partners should adapt out-of-the-square
ecosystem and cohesive mobility solutions to simplify
their operational systems and prepare their crews up to the
job at the pace of strategic national rollout
31-Oct-17 CYIENT © 2017 CONFIDENTIAL
Enabling Communications Service Providers to realize their business goals with our unique approach
designingtomorrowtogether
Three simple words that describe our unique approach of working with our clients to improve their business and the lives of their clients.
20
31-Oct-17 CYIENT © 2017 CONFIDENTIAL31-Oct-1723
Thank youKiran Solipuram
Cyient Delivery CenterBlacktown, Sydney
Designing tomorrow together