Mobility Management (Past, Present, Future)

Presentation to AASHTO MTAP: End of Summer Virtual MeetingSeptember 1, 2020

▪ National technical assistance center launched in 2013 – In 2nd year of second 5-year cooperative agreement with FTA

▪ Goal of the Center: Promoting customer-centered mobility strategies to advance good health, economic vitality, self-sufficiency, and community.

▪ Operated through a partnership of :

Access NCMM Resources

• Research products and tools

• Our blog, Mobility Lines

• Participate in our events

• Share our online e-Learning modules

• Take advantage of our grant programs

• Encourage your MM colleagues to join MMC

• Connect with your regional liaison

NCMM Regional Liaison – Corresponding to FTA Regional Offices1 (Maine, New Hampshire, Vermont, Massachusetts, Connecticut, Rhode Island)5 (Illinois, Wisconsin, Minnesota, Michigan, Indiana, Ohio)

Judy Shanley, PhD,Easterseals Director NCMM, Asst.

VP for Education and Youth Transition at Easterseals

https://nationalcenterformobilitymanagement.org/about-us/who-we-are/

MN

WI

IL IN

MI

OH

MEME

NE

MOKS

IA

GA

FL

ALMS

SC

NCTN

KY

NCMM Regional Liaison – Corresponding to FTA Regional Offices4 (Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, North Carolina, South Carolina)7 (Missouri, Iowa, Nebraska, Kansas)

Jerom Theunissen,Project Associate, National

Center for Mobility Management at Easterseals

https://nationalcenterformobilitymanagement.org/about-us/who-we-are/

Mobility Management is about creating community connections

• A well-connected and diverse transportation system is the key to community-wide mobility.

• It begins and ends with the customer, rider, or client.

• We encourage communities' visions in which the entire transportation network works together.

• Deliver the transportation options that best meet the community's needs.

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State Governors&

Cabinet Secretaries

FederalAgencies&Grant $

Education

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Centers forIndependent Living

DisabilityRehab andResearchRehabilitation

ServicesAdministration

Office of SpecialEducation Programs

Substance AbuseMental Health

TemporaryAssistance forNeedy Families

FamilyAssistance

HHSMedicare &Medicaid Svcs

Aging

HealthResources& Services

CommunityServices

Child CareBureau

DevelopmentDisabilities

MedicaidProgram

HeadStart

Soc. ServicesBlock Grant

Children& Families

Transportation Service Chart

Transportation

Office of theSecretary

National HighwayTraffic SafetyAdministration

Federal TransitAdministration

Assistant Secretaryfor TransportationPolicy

DepartmentalOffice ofCivil Rights

Faith BasedTransit

Area Agencyon Aging

MedicalTransit Provider

Head Start

Office of theSecretary

AssistantSecretaryPlanningEvaluation

Special EdTransportation

Rural TransitOperators

PrivateParatransit

Private Taxi

ADAParatransit

TransitPass

Elderly&DisabilityProgram

Job AccessReverse CommuteProgram

Rural GrantProgram

UrbanizedGrant Program

DisabilityService

Provider

Family

Employment

Shopping

Independence

Education

LocalGovernment

HealthCare

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??

Recreation

LocalTransportationAuthority

Coordination benefits

• Lowered trip costs for travel and for human service agencies;• Shared funding;• Extended service hours, services to new areas or new communities and to

more people;• More trips made by persons needing transportation;• Services more responsive to schedules, points of origin, and destinations of

customers;• Greater emphasis on safety and customer service;• More door-to-door service;• More flexible payment and service options; and• Enhanced relationships with non-traditional partners.

Mobility Management – a way to OperationalizeCoordination

Coordination Includes:

• Governance / policy driven

• Based on statewide infrastructure

• Requires diverse participation

• Supposes continuous implementation

Mobility Managers:

• Implement activities to reflect policy

• Use infrastructure to establish service connections and understand rider needs

• Engage diverse participation

• Listen, try, and implement strategies

Work with Mobility Managers to use CCAM tools to Support Coordination

• Have discussions with colleagues across Federal agencies & their grant programs

• Undertake an inventory and collaborate on identifying local opportunities• Integrate in regional coordination and transportation advisory work - use

Federal programs resource as a sort of “checklist” for engagement• Launch partnerships with projects across Federal sectors• Develop communication and informational blurbs across agency programs• Hold informational meetings to enhance awareness across sectors• Invite representatives of these programs into advisory roles• Work with your regional liaison at NCMM to help you implement these

tools

Implementing CCAM: Mobility Management and Coordination at the State Level

NCMM Resource for Statewide Mobility Management

Statewide Mobility Management: Factors Affecting the Creation and Success of Networks (July 2020). Builds on the findings presented in the 2018 Mobility Management: State of the States Report. It documents the ways in which statewide mobility management networks are at the forefront of the next generation of the delivery of transportation services. Although there is no single blueprint for implementing a successful network – and definitions of “success” vary widely – the research and analysis demonstrate that there exist a growing body of best or promising practices around mobility management that can greatly benefit existing and nascent networks.

Mobility Management Network Features

• Leadership – Top-down – Bottom-up

• Governance & norms

• Communication system

• Diverse multi-tiered participation

• Internal & external integrative activities

• Performance measures & data

This Photo by Unknown Author is licensed under CC BY-SA

Moving Towards the Ideal Network

• Today’s statewide mobility management networks are growing along multiple dimensions: • Collaboration among state DOTs, private transportation providers, human

service organizations, and community partners continues to improve • State level agencies such as state departments of health, whose primary

mission is not transportation, are participating in discussions about mobility management

• Awareness of the topic increases as mobility management coordinators engage in more public outreach through their employers as well as community partners

• Interest in mobility management as a career path is attracting talent from across sectors

Peer State Mobility Management Examples

Ohio – built a network of over 29 mobility managers, featuring standardized Coordinated Transportation Planning, public education on local transportation options, and representation for rural/urban community needs for regional approaches

Massachusetts – MassMobility, a joint initiative between MA’s Executive Office of Health and Human Services and MassDOT aims to increase mobility for seniors, individuals with disabilities, low-income commuters through information sharing and RCC’s

Kansas - 2010 state law titled “Transportation Works for Kansas” (T-WORKS) led to KDOT developing a Regional Transit Business Model Volume I-II, which creates coordinated transit districts (CTDs) and leverages mobility management

Tennessee – Legislature created Office of Accessible Transportation with a coordination mandate that can work through human resource agencies for regional implementation

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Regional Coordination Committee Handbook

Statewide Coordination Committee Handbook

Mobility Manager Handbook

Further reading

• ACL released the Strategic Framework for Action: State Opportunities to Integrate Services and Improve Outcomes for Older Adults and People with Disabilities on June 10, 2020.

• ACL developed the Strategic Framework to support state efforts to:• Address the holistic needs of older adults and people with disabilities through

program coordination and integration with health care financing and delivery; and• Support partnerships across health care and social service organizations to improve

health care outcomes and lower costs by effectively addressing social determinants of health.

• This Strategic Framework also seeks to highlight effective approaches for collaboration across state agencies (Aging, Disability, Medicaid, Transportation, Housing, etc.) to improve program coordination and availability of services and supports to individuals in need.https://acl.gov/news-and-events/announcements/seeking-input-strategic-framework-action

Transportation Technical Assistance CentersNational Center for Mobility Management

Rural Transit Assistance Program

National Aging and Disability Transportation Center

Shared-use Mobility Center

National Center for Applied Transit Technology

Thank you for your attention!

Questions?

Contact: jshanley@easterseals.com or jtheunissen@easterseals.com