Mobile Workforce Management - BICSI€¦ · What is Mobile Workforce Management? Mobile ......
Transcript of Mobile Workforce Management - BICSI€¦ · What is Mobile Workforce Management? Mobile ......
Mobile Workforce Management gYour Competitive Advantage
Presented by:Michael KuhlmanMichael KuhlmanNational Sales Director, [email protected]@xora.com262.527.9945
Agendag
Wh t i M bil W kf M t?• What is Mobile Workforce Management?
• Why Mobile Workforce Management?
• Analyzing business operations and processes
• Identify areas for automation• Identify areas for automation
• Mobile Technologies Overview
• Developing a measurable ROI
What is Mobile Workforce Management?
Mobile Workforce Management
> Locations: Gain visibility of mobile workers> Time Sheets: Record employee and job timep y j> Forms: Automate data collection and create workflows> Jobs: Mobilize job dispatch and management
D P id f f i> Document: Provide proof of service> Fleet: Vehicle Tracking> Reports: Analyze results, integrate data
Why Mobile Workforce Management?
• Reduce overtime by 13 4%
Reduce Expenses
Reduce overtime by 13.4%• Reduce fuel costs by 13.2%
• Reduce miles traveled by 19.2%
Increase Revenues
• Increase fleet productivity by 27.4%• Improve workforce utilization by 26.1%
• Improve service response times by 23.8%
4
Why Mobile Workforce Management?
• Reduce overtime by 13 4%
Reduce Expenses
Reduce overtime by 13.4%• Reduce fuel costs by 13.2%
• Reduce miles traveled by 19.2%
Increase Revenues
• Increase fleet productivity by 27.4%• Improve workforce utilization by 26.1%
• Improve service response times by 23.8%
A 5% reduction in operating costs has the same P&L impact as a 30%
increase in sales."
5
increase in sales.
-Gartner
Who Are your mobile workers?y
• Sales People
• Installers• Installers
• DeliveryDelivery
• Break / fix
• Inspectors
Analyze your business processesDefine / Document
- A Day in the life of…- Follow the Paper
. Reimbursable mileageC t i it
. Time cardsJ b i
. Route managementDi t h
(Maintenance & Repair)Dispatch
Sales Installers Break / Fix Delivery
. Customer visits
. Prospecting
. Spec’ing systems
. Inspection
. Job costing
. Inventory management
. Proof of Service
. Travel time
. Dispatch
. Proof of delivery
. Forms (ie. Damaged goods)
. Dispatch
. Inspection
. Job costing
. Proof of Service. Quoting & proposals. Order taking
Opportunity for Automation & Improved Efficiency. Accuracy of mileage. Validate visits / prospecting. Forms automation
. Automate time cards, job costing, inventory. Accuracy of time and work performed
. Reduced mileage
. Forms automation
. Proof of delivery
. Picture & sig capture
. Reduced mileage
. Forms automation
. Proof of service
. Improved receivables. Speed to order . Pictures & sig capture
. Forms automation
. Improved receivables
. Improved receivables
Core Components for Workforce Management
Solutions are delivered “over the CLOUD” enabling a low cost, quick to market deployment
GPS Mapping
Mobile Timesheets
Mobile Jobs
Mobile Forms Operations & Dispatch:Mobile Workers:100% Web Management ApplicationMobile App for
phones/Tablets
All data can be easily accessed for detailed reporting and integration into back office systems like: Payroll, Accounting, CRM, etc.
8
ROI: Reduce Employee Overtime
Save: $22,500
Reduce overtime by just ONE hour per employee per week Save $22,500 per yearSave $22,500 per year
Based on a company with 20 employees making an average of $15 regular/$22 50Based on a company with 20 employees making an average of $15 regular/$22.50
14
ROI: Reduce Fuel Expenses
Save $24 750Save $24,75020 Drivers
Reduce mileage by 15% per driver per weekp p
Save $24,750 per year
Based on a company with 20 employees averaged 300 miles a week eachBased on a company with 20 employees averaged 300 miles a week each
15
ROI: Reduce Paperwork Processing Time
Save $11,250
Reduce time spent on payroll and formspaperwork by 50%paperwork by 50%
Save $11,250 per yearBased on one back-office employee spending 30 hrs/week processing formsBased on one back office employee spending 30 hrs/week processing forms
and timesheet paperwork at a base salary of $15/hour16
What is Mobile Workforce Management?
Mobile Workforce Management
> Locations: Gain visibility of mobile workers> Time Sheets: Record employee and job timep y j> Forms: Automate data collection and create workflows> Jobs: Mobilize job dispatch and management
D P id f f i> Document: Provide proof of service> Fleet: Vehicle Tracking> Reports: Analyze results, integrate data
About Xora• Launched first Xora mobile
applications in 2003• Consistently delivers quantified value,
rapid ROI• Recognized #1 market leader in Mobile
Workforce Management• Largest installed base with over 16,000
organizations• Support an industry leading 175+
• Frost & Sullivan 2012 Market Share Leadership Award winner
certified mobile devices• Leading partner of global carriers and
solution providers
20
Thank You!
Mobile Workforce ManagementMobile Workforce Management Your Competitive Advantage
Presented by:Michael KuhlmanNational Sales Director, [email protected] 527 9945262.527.9945
ROI: 20 Employees @ $15/hr & $22.50 /hr OT
Save: $22,500• Improved Receivablesp• Improved Customer Satisfaction• Improved Employee Satisfaction
Number of Hourly WorkEmployees Salary Weeks/Year
M bil E l 10 20 00$ 50Mobile Employees 10 20.00$ 50*Office Employees 1 15.00$ 50* Primary role is back off ice payroll and data processing
Annual Savings Your SavingsMobile Employee Overtime ReductionAverage number of overtime hours per w eek per employee 2 2
(1) Dollars saved annually per employee 750$
Dollars saved annually 7,500$
Paperw ork Processing Time Reduction for Office Workers
(2) Number of hours/w eek spent on payroll processing 40 40( ) p p y p g
Dollars saved annually 15,000$
(3) Number of hour/w eek spent processing f ield paperw ork 20 20
Dollars saved annually 7,500$
Fuel Savings - Mileage Reduction- Dispatch EfficiencyAverage cost per mile (per IRS standards - standard vehicle) $0.55
(4) Average miles driven per w eek per employee 100 100
Dollars saved annually 4,125$
22
Additional jobs completed due to productivity increases(5) Average increase in jobs per emp/w eek 2
(5) Average revenue per job or delivery $100 100.00$
Estimated Revenue Increase 100,000$
Estimated Annual Impact 134,125$