Mobile: Session 1: Why Companies Who Use Mobile are Still Falling Behind
26
How Mobile CRM Will Reshape the CRM Industry Mobile Trends for the future of mobile CRM and their implications for our industry
-
Upload
sugarcrm -
Category
Technology
-
view
412 -
download
0
description
Mobile is not only shaping the way companies react and do business, but it is shaping the apps and customizations Epicom builds for its customers. Companies are adding mobile platforms to their normal business processes and the market place must shift with them. Epicom’s CEO and Founder Bill Harrison will discuss what the most innovative companies are doing with mobile CRM. Bill will also highlight customer projects with applications built specifically for the tablet or smart phone.
Transcript of Mobile: Session 1: Why Companies Who Use Mobile are Still Falling Behind
How Mobile CRM Will Reshape the CRM Industry
Mobile
Trends for the future of mobile CRM and their implications for our industry
Bill Harrison
CEO and Founder, Epicom Corporation@epicomcorp
www.epicom.com
Tweet: #SCON12
Current Mobile Landscape
Tweet: #SCON12
Global Internet Device Sales
Tweet: #SCON12
Global Smartphone Penetration Forecast
Tweet: #SCON12
Smartphone Usage Upside
Tweet: #SCON12
Tablet Sales Forecast
Tweet: #SCON12
iPad vs. iPhone vs. iPod Shipments
Tweet: #SCON12
Technology Adoption
Tweet: #SCON12
% of Traffic From Mobile Devices
Tweet: #SCON12
50%Mobile
Tweet: #SCON12
Implications
Tweet: #SCON12
Mobile CRM
Is
The Future OfCRM
Tweet: #SCON12
Relative Device Sizes
Tweet: #SCON12
CRM Device Characteristics
Personal Computer Smartphone/Tablet
User Interface Web Browser Purpose Built Apps
Navigation Mouse Touchscreen
Information Entry Keyboard Keyboard/Audio/Video
Tweet: #SCON12
Predictions
Tweet: #SCON12
Facebook Timeline
Tweet: #SCON12
3,000 New Timeline Apps Launched in 2012*
January February0
500
1000
1500
2000
2500
*Source: Facebook. March 12,2012
Tweet: #SCON12
Angry Birds
Tweet: #SCON12
The Weather
Tweet: #SCON12
Corporate App Store
Tweet: #SCON12
Concluding Thoughts
Tweet: #SCON12
Who Will Dominate the Third Generation of CRM?
?Client-Server Web Based Mobile CRM
04/10/2023 ©2012 SugarCRM Inc. All rights reserved. 25
Submit Session Feedback
Select the SugarCon Mobile App: 1) Tap on this session2) Tap on survey3) Submit your feedback
*Prizes for attendees who submit session feedback using the Mobile App
