On the Go…

• Universal• Bite Sized• On Demand• Typically Blended• Can Be Collaborative• Can Be Location Dependent• Push and Pull content

What is Mobile Learning?

Type of Training

WBT ILT/vILT Mobile

Compliance Self-paced event

Scheduled event

On the go / when needed

Knowledge Builders• Concepts,

Principles• Examples/Non-

examples

Scenarios• Watch/Listen• Locate/Interpret • Apply/Decide

Assessment• Complete quiz

Discussion• Main Points• Debate/discuss• Explain

consequences

Group Activities• Review cases• Locate and

interpret principles/policies

• Make a decision• Receive

feedback

Searchable Reference• Top Tips• Definitions• Policies, Principles, SOPs

Collaborative• FAQ/Forum• Poll• Email/SMS Quiz

Knowledge Checks• Short cases studies• MC quizzes• Feedback and Coaching

Design Approach

Type of Training

WBT ILT/vILT Mobile

Sales Self-paced event

Scheduled event

On the go / when needed

• Knowledge Builders

• Scenarios• Simulation

• Discussion• Group Activities• Role Play• MOBILE: Poll,

SMS, Email, Voice, Video

• Short Modules• Sales Pitches • References: Product Guides,

Price Lists, etc.• Job Aids: Customer Profile,

Calculator, Checklists, Calendars

• Action Plans• Video examples• SMS Quiz

Systems • Business Process

Overview• Definitions,

System Features• Role and Task-

based Simulation: See Its, Do Its, Try Its

• Discussion• Scenarios• Troubleshooting• Hands-on

practice

• Business Process Animation• Interactive Workflow Visual• Video - See its (short clips)• Step-by-Step Reference

(Video, Text with Visuals)• Feedback Loop

• FAQ, Poll, Forum• QuizzesDesign Approach

Type of Training

WBT ILT/vILT Mobile

Product Knowledge

Self-paced event

Scheduled event

On the go / when needed

• Knowledge Builders

• Video Scenarios• Examples,

Visuals

• Discussion• Group Activities• Video Scenarios• Role Play• Role Play using

Mobile devices

• Product Guides• Quick Reference• Job Aids• QR Code Reader• Promotional Video• Poll, Blog, Forum• SMS or Email Quiz• Role Play using Mobile devices

(ILT)

Change Management

• Knowledge Builders

• Examples, Visuals, Scenarios

• Simulation

• Leaders Teaching Leaders

• Discussion• Large and Small

Group Activities• Role Play using

Mobile devices

• Expert Opinion and View Points – Video/Audio

• Chart – current and future • Survey• FAQ, Poll, Forum

Design Approach

Thank You