Mobile Health Monitoring Concept

B E T H | M O B I L E H E A L T H S Y S T E MJ E S S I C A F E R T I G + M E L I S S A A L T E N H O F E N + A D R I A N A G U Z M A N

A D S 7 1 4 - D e s i g n i n g B u s i n e s s S e r v i c e s a n d C o n s u m e r E x p e r i e n c e sD e p a r t m e n t o f D e s i g n - U n i v e r s i t y o f K a n s a s

“SERVICE DESIGN is the appl icat ion of establ ished design proc ess

and sk i l l s to the development of serv ices. I t i s a creat ive and pract ica l

way to improveexist ing serv ices and innovate new ones”

LIVE/WORK, 2010.

“SERVICE DESIGN helps to innovate (create new) or improve (ex ist ing)

serv ices to make them more useful , usable, des i rable for c l ients and

efficient as wel l as effect ive for organizat ions. I t i s a new hol ist ic ,

mult i -d isc ip l inary, integrat ive field.”

STEFAN MORITZ, 2005

B E T H | M O B I L E H E A L T H S Y S T E M

About 1 ,200,000 Americans have heart attacks every year1,400,000 people cause acc idental death or in jury

1 .6 mi l l ion acc idents per y ear lead to deaths or ser ious in jur ies 40,000 people are k i l led in the U.S every year


T h e a v e r a g e N o r t h A m e r i c a n n o w s p e n d s a p p r o x i m a t e l y

9 0 % o f t h e t i m e i n d o o r s ,

5 % i n c a r s

3 h o u r sp e r d a y

5 % o u t d o o r s


O U R G O A L :

D e s i g n a s y s t e m t o i m p r o v e q u a l i t y o f p e o p l e ’ s l i v e s b y b r i n g i n g m o b i l e h e a l t h a n d w e l l n e s s s o l u t i o n s i n s i d e t h e c a r

I N O U R J O U R N E Y T O D I S C O V E R Y


I d e n t i f y t h e e n v i r o n m e n t , c u s t o m e r s , a n d s t a k e h o l d e r s

Determine top three incapacitating health emergencies

Asthma and allergies reactionsHeart attack Epilepsy

Step ONE

Research characteristic symptoms and the requirements of each one of them

Step TWO

Build a Needs Cluster MatrixStep THREE

“This strategy looks to create an intersect ion between customer requirements (what they want / need) and customer behavioral modes (how they go about gett ing what they want / need) . . . Needs c lusters ident i fy a gap in the market, an opportunity to serve customers in a d ist inct ive, new way.”

MEDICATIONOXYGENIMMEDIATEATTENTION

STOP VEHICLE

MONITOR VITAL SIGNS COMMUNICATION

ABNORMAL VITAL SIGNS

SPEECH INABILITY

IMMOBILITY

VISUAL DISTURBANCE

ABNORMAL FACIAL REACTIONS

BODY DISCOMFORT

SHALLOW BREATHING

U S E R R E Q U I R E M E N T S

SY

MP

TO

MS

1

1

4

4

2

2

3

3

N E E D S C L U S T E R S



N E E D S C L U S T E R S : D E F I N I T I O N

1. DETECT: The health monitor ing system wi l l keep track of the dr iver wel lness and i f there is any v i ta l s ign change, be -havioral or physical a l terat ions the system wi l l detect and a lert the dr iver that there might be something wrong.

2. COMMUNICATION BRIDGES: Beth’s abi l i ty to communicate with the passenger and EMS in case of an emergency.

3 . IMMEDIATE ATTENTION: Beth wi l l immediately take over the dr iver steer ing wheel . I t wi l l s top the vehic le f rom moving and i t wi l l ass ist the dr iver /pat ience to walk h im through the process or recovery.

4 . SELF-DRIVING: In case of non immediate EMS response or dr iver ’s inabi l i ty to dr ive h imself to an ER, BETH wi l l auto-matical ly take the control of the vehic le and dr ive i t to the nearest hospita l or center of attent ion.


U S E RT Y P E S

R O Y

J E N

A N N I E

53 yr old Roy is a successful public relations executive. He spends 11 hours a day at work and comes home home to three teenagers and his wife of 27 yrs. Roy has been a smoker for 20+ years and lives a sedentary lifestyle. Roy has recently started experiencing a frequent sharp pain in his chest and arm. They have been suttle attacks, so he does not think seeking help from a doctor is necessary.

Annie is a 35 yr old elementary school teacher. She was diagnosed with epilepsy when she was 8 yrs old. TAnnie’s seizures have been inscreasinly getting worse. Annie has noticed that her body sends warning signals or “auras” just before having a seizure. In her case, everything starts with a flashlight on one of her eyes that increases until making her completely blind after 20-25 seconds. Her aura is short in comparison to other cases, but atleast she has some warning. Although It has been 3 years since her last seizure, Annie is still always cautious about listening to her body.

Jen is a 28 year old, High School English Teacher and the proud mother of two boys, Austin and Tucker. She has Sever Asthma. She was diagnosed at the age of 3 when her parents found her in her bed not breathing. The doctors were able to confirm after extensive testing that Jen’s Asthma is brought on by pollen.Jen takes precaution daily by not allowing her children to have pets, get-ting allergy shots, and by carrying her inhaler in her purse. However even though she takes precautions, during high pollen season’s she does have occasional Asthma Attacks.


P A T I E N T J O U R N E Y M A P

ENGAGE REFLECT

Turn onthe car Drive

ANTICIPATE

Information to the

Journal (APP)

Information to the

Journal (APP)Setting up (crisis) Pull over Call 911Phases

of theJourney

Anxious

Stressed

Worried

Stressed

Sceptic

Dizzy

Unconscious

Happy

Thankful

Engaged


E X P E R I E N C E P R O T O T Y P I N G + R O L E P L A Y I N G


D E S I G N R E S E A R C H F R A M E W O R K

W h a t w e s a w

Users are conscius abouttheir medical conditions

Often text and talkon the cellphone

They spend a lot of timejust driving

Family is concernedabout them

Some of them monitortheir health at home or using an app.

Family learn warningsymptoms

There is an important relationbetween cellphones and cars

Mobile applications on healthare well received by most ofusers when they know aboutthem

Automobile are developing new technologies but notusing a systemic approach.

Medical records are importantfor the patients but missed by these technologies.

The constant communicationwith the family is important for the users.

Users that had a bad experience while driving couldhave panic attacks in the future if they drive again

Automobile should take advantage of the system is already being used to synchronize music and making callsand use them to monitor andwarn.

Cars should have a built-in system to sense vital signs.

Service Design approach could benefit to establisha system of touchpointsto help the users to improvetheir quality of life.

It’s vital for the users feel theyhave more control in crisisbehind the wheel.

Connect the touchpointsby developing a sensorsystem network usingthe devices the user interactin his/her everyday life besides the car.

Empower the user with a programmable applicationthat fits her/his profile.

Rebrand the driving experience

W h a t w e l e a r n e d

W h a t i t m e a n s

W h a t w e c a n d o


She gets into the car and start her journey to her mom’s place. She is not very focused and is still thinking about the conversation with Nick, her husband. Suddenly a light starts flashing on the screen of the car but, she can’t see it. You can hear her breathing and she can’t help start coughing.


S C E N A R I O & S T O R Y B O A R D

Jen is a 28 year old, High School

English Teacher and the proud

mother of two boys, Austin and

Tucker. She has Sever Asthma. She

was diagnosed at the age of 3

when her parents found her in her

bed not breathing. The doctors

were able to confirm after exten-

sive testing that Jen’s Asthma is

brought on by pollen.

Jen takes precaution daily by not

allowing her children to have pets,

getting allergy shots, and by carry-

ing her inhaler in her purse. How-

ever even though she takes pre-

cautions, during high pollen

season’s she does have occasional

Asthma Attacks.

Jen has had a long day at work and is ready to go home. Before that she needs to pick up Austin. He spends the afternoons with his grandma who lives 10 miles away.

She is talking to her husband by the phone but she gets stressed after the conversa-tion. After hanging up she sees an alarm in her phone about her level of stress and respiration rate, but she dismiss it.


Beth, the automobile health system in her car starts a passive conversation. Beth shows in the screen the vital signs of Jen and recommend her to pull over. Even Jen is feeling bad she doesn’t agree, she thinks: Beth I am very close to my mom’s. I am ok. She coughs more and more and her vision gets blurry and now is not only difficult to breathe but to see the road. Beth sense her levels of anxiety increasing and takes control of the car. Jen is almost unconscious. Beth pulls over and call Jen’s mom.


Jen now is waiting for the attack to go away. After a couple of minutes she is feeling better but not sure to start driving again, so that’s why ask Beth to take her home.


W h a t i s B E T H ?

W h a t B E T H c a n d o ?

B E T H i s a h e a l t h a n d w e l l n e s s m o n i t o r i n g s y s t e m t o h e l p d r i v e r k e e p t r a c k o f t h e i r w e l l - b e i n g .

B E T H s t o r e s p a s t a n d p r e s e n t m e d i c a l r e c o r d s o f t h e d r i v e r s a n d i t ’ s m o s t c o m m o n p a s s e n g e r s t o k e e p t r a c k o f t h e i r “ n o r m a l ” s t a t e o f w e l l n e s s . W i t h t h i s s t o r e d i n f o r m a t i o n , B E T H i s a b l e t o m o n i t o r a n y p h y s i c a l a n d b e h a v i o r a l p a t t e r n s t o d e -t e r m i n e i f t h e r e i s t h e p r e s e n c e o f a s y m p t o m t h a t c o u l d c a u s e a n a t t a c k o r s e i z u r e w h i l e d r i v i n g . I n c a s e o f a n e m e r g e n c y B E T H c a l l s 9 1 1 a n d a s s i s t s t h e d r i v e r a n d t r y t o w a l k h i m t h r o u g h t h e r e c o v e r y p r o c e s s w h i l e w a i t i n g f o r E M S . H o w e v e r , i f t h e p a s s e n g e r i s u n a b l e t o r e c o v e r , B E T H d r i v e s t h e v e h i c l e t o t h e n e a r e s t h o s p i t a l o r h e a l t h c e n t e r.

Mobile Health Monitoring Concept

Design

Transcript of Mobile Health Monitoring Concept