Mobile & Fixed Networks & Services eng · Key Performance Indicators (KPI) includes: 1. Fixed...
Transcript of Mobile & Fixed Networks & Services eng · Key Performance Indicators (KPI) includes: 1. Fixed...
Quality of (Mobile & FixedNetworks & Services
Techn ology Develo pmentAffairs
)
Quality of (Mobile & Fixed) Networks & Services Report 2019 02
The Reports are based on the Quality of Service for the Mobile & FixedNetworks. Data is reported by the licensees (Etisalat & du) to TRA during 1st, 2nd, 3rd & 4th Quarters of 2019.
Indicators are measured on a monthly averaged data, which includes the largest possible statistical representation of the network status.
Introduction
The Technical Quality of Service (QoS) & Key Performance Indicators (KPIs) Regulations forms part of the regulations issued by TRA in accordance with:
Available on TRA website: www.tra.gov.ae/en/services-and-activities/regulation/details.aspx#documents.
Article 13 (3) of Telecom Law: This regulation is designed to ensure that licensees meet quality standards of performance and adhere to the terms and conditions of the license granted to them
Article 14 (3): This regulation is designed to grants the TRA the authority to issue policies with respect to the terms and level of service by the licensees to the consumers, including the Standards and Quality of Service.
Quality of Service policy. (Issued in 2011)
Federal Law by Decree No. (3) of 2003 as amendment
Background
Quality of (Mobile & Fixed) Networks & Services Report 2019 03
Key Performance Indicators (KPI) includes:Fixed Network based Voice Services:Network Availability of main Telephone Exchange EquipmentNetwork Effectiveness Ratio
Mobile Network based Voice Services:Network AvailabilityCoreRadio Network
Call Success RateCall Drop RateCall Setup Success Rate
1-
2-
Key Performance Indicators (KPI)
Quality of (Mobile & Fixed) Networks & Services Report 2019 04
100%Network Availability
Network EffectivenessRatio
99.67% 99.52%
100%
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Network EffectivenessRatio
Network Availability
100%100%100%100%100%
99.67%
99%
99.52%
99.52%
99% 99% 100%
100%
100%
Fixed Net Voice Services – Q1
Q1 DU -Fixed Net VoiceServices (Average)
Etisalat -Fixed NetVoice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 05
100%
99.55% 99.63%
100%
100%100%100%100%100%
99.55%
99% 99% 100% 100%
100%
100%
99.63%
Fixed Net Voice Services – Q2
Q2
Network Availability
Network EffectivenessRatio
DU -Fixed Net VoiceServices (Average)
Etisalat -Fixed NetVoice Services (Average)
Network EffectivenessRatio
Network Availability
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 06
100%
99.70% 99.62%
%100
100%100%100%100%100%
99.70%
99%
99.62%
99% 100% 100%
100%
100%
Fixed Net Voice Services – Q3
Q3
Network Availability
Network EffectivenessRatio
DU -Fixed Net VoiceServices (Average)
Etisalat -Fixed NetVoice Services (Average)
Network EffectivenessRatio
Network Availability
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 07
100%
99.62% 99.62%
100%
100%100%100%100%100%
99.62%
99%
99.62%
99% 100% 100%
100%
100%
Fixed Net Voice Services – Q4
Q4
Network Availability
Network EffectivenessRatio
DU -Fixed Net VoiceServices (Average)
Etisalat -Fixed NetVoice Services (Average)
Network EffectivenessRatio
Network Availability
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 08
1- Fixed Network based Voice Services:
Network Availability:For both licensees the network availability of the Fixed Network voice services is 100% during 2019.
Network Effectiveness: The following figure 1.1 shows network effectiveness ratio respectively for both licensees during 2019 which is higher than the proposed threshold.
1 3 5 7 9 12
100.000%
99.500%
99.000%
98.500%
97.500%
98.000%
97.000%
Network effectiveness ratio DUNetwork effectiveness ratio ETISALAT
Figure 1.1 Network effectiveness ratio
Summery
Quality of (Mobile & Fixed) Networks & Services Report 2019 09
Key Performance Indicators (KPI)
Key Performance Indicators (KPI) includes:1. Fixed Network based Voice Services:Network Availability of main Telephone Exchange EquipmentNetwork Effectiveness Ratio
Mobile Network based Voice Services:Network AvailabilityCoreRadio Network
Call Success RateCall Drop RateCall Setup Success Rate
1-
2-
Quality of (Mobile & Fixed) Networks & Services Report 2019 10
100.00%Network Availability - Core Network
Network Availability -
Core Network
Network Availability -
Radio Part
Call Completion Success Rate
(2G)
Call Completion Success Rate
(3G)
Call Setup Success Rate
(2G)
Call Setup Success Rate
(3G)
Network Availability - Radio Part 99.53% 99.96%
98.70% 99.63%
99.87% 99.90%
98.95% 99.75%
99.93% 99.970%
100%
100.50%
100.00%
99.50%
99.00%
98.50%
98.00%
2. Mobile Net Voice Services – Q1
Q1 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Call Completion Success Rate (2G)
Call Completion Success Rate (3G)
Call Setup Success Rate (2G)
Call Setup Success Rate (3G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 11
100.00%
99.40% 99.940%
98.73% 99.572%
99.89% 99.914%
98.97% 99.719%
99.95% 99.974%
100%
100.50%
100.00%
99.50%
99.00%
98.50%
98.00%
2. Mobile Net Voice Services – Q2
Q2 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Network Availability - Core Network
Network Availability - Radio Part
Call Completion Success Rate (2G)
Call Completion Success Rate (3G)
Call Setup Success Rate (2G)
Call Setup Success Rate (3G)
Network Availability -
Core Network
Network Availability -
Radio Part
Call Completion Success Rate
(2G)
Call Completion Success Rate
(3G)
Call Setup Success Rate
(2G)
Call Setup Success Rate
(3G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 12
100.00%
99.44% 99.943%
98.73% 99.580%
99.90% 99.917%
98.98% 99.719%
99.95% 99.97%
100%
100.50%
100.00%
99.50%
99.00%
98.50%
98.00%
2. Mobile Net Voice Services – Q3
Q3 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Network Availability - Core Network
Network Availability - Radio Part
Call Completion Success Rate (2G)
Call Completion Success Rate (3G)
Call Setup Success Rate (2G)
Call Setup Success Rate (3G)
Network Availability -
Core Network
Network Availability -
Radio Part
Call Completion Success Rate
(2G)
Call Completion Success Rate
(3G)
Call Setup Success Rate
(2G)
Call Setup Success Rate
(3G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 13
100.00%
99.45% 99.93%
98.73% 99.64%
99.91% 99.92
98.66% 99.77%
99.96% 99.97%
100%
100.50%
100.00%
99.50%
99.00%
98.50%
98.00%
97.50%
2. Mobile Net Voice Services – Q4
Q4 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Network Availability - Core Network
Network Availability - Radio Part
Call Completion Success Rate (2G)
Call Completion Success Rate (3G)
Call Setup Success Rate (2G)
Call Setup Success Rate (3G)
Network Availability -
Core Network
Network Availability -
Radio Part
Call Completion Success Rate
(2G)
Call Completion Success Rate
(3G)
Call Setup Success Rate
(2G)
Call Setup Success Rate
(3G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 14
0.25%Call Drop Rate (2G)
Call Drop Rate (3G) 0.06% 0.060%
0.143%
0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%
Mobile Net Voice Services – Q1
Q1 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Call Drop Rate (3G)
Call Drop Rate (2G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 15
0.25%
0.05% 0.05%
0.145%
0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%
Mobile Net Voice Services – Q2
Call Drop Rate (2G)
Call Drop Rate (3G)
Q2 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Call Drop Rate (3G)
Call Drop Rate (2G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 16
0.26%
0.05% 0.053%
0.139%
0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%
Mobile Net Voice Services – Q3
Call Drop Rate (2G)
Call Drop Rate (3G)
Q3 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Call Drop Rate (3G)
Call Drop Rate (2G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 17
0.26%
0.04% 0.049%
0.13%
0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%
Call Drop Rate (2G)
Call Drop Rate (3G)
Q4 DU -Mobile Net Voice Services (Average)
Etisalat -Mobile Net Voice Services (Average)
Call Drop Rate (3G)
Call Drop Rate (2G)
Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)
Quality of (Mobile & Fixed) Networks & Services Report 2019 18
Mobile Net Voice Services – Q4
100.00%100.20%
99.80%99.60%99.40%
99.00%
99.20%
98.80%
Network Availablity - Radio part DU Network Availablity - Radio part ThresholdNetwork Availablity - Radio part ETISALAT
1 2 3 4 5 6 7 8 9 10 11 12
2- Mobile Network based Voice Services:
Results: Network Availability-core Network For both licensees the network availability of the core network is 100% during 2019 which is higher than the proposed threshold 99.9%.
Results: Network Availability-Radio part: The following Figure 2.1 shows Network availability of the radio part for both licensees during 2019. ETISALAT has achieved higher rate comparing to the proposed threshold 99.5%.
Summery
Quality of (Mobile & Fixed) Networks & Services Report 2019 19
97.50%
98.00%
98.50%
99.00%
99.50%
100.00%
100.50%
Call Completion Success Rate (2G) (Etisalat)
January February March April May June July August Septamper October November December
Call Completion Success Rate (3G) (Etisalat)
Figure 2.2 Call Completion Success Rate for both 2G and 3G
Call Completion Success Rate (3G) (Du)
Call Completion Success Rate (2G) (Du)
Call Completion Success Rate (2G/3G) no
ResultsThe following Figure 2.2 shows Call Completion Success Rate (2G/3G) for both licensees during 2019.
Summery
Quality of (Mobile & Fixed) Networks & Services Report 2019 20
0.000%
0.050%
0.100%
0.150%
0.200%
0.250%
0.300%
Summery
Call Drop Rate (2G/3G)
ResultsThe following Figure 2.3 shows Call Drop Rate (2G/3G) for both licensees during 2019.
Call Completion Success Rate (2G) (Etisalat)
Call Completion Success Rate (3G) (Etisalat)
Figure 2.3 Call Drop Rate for both 2G and 3G
Call Completion Success Rate (3G) (Du)
Call Completion Success Rate (2G) (Du)
Quality of (Mobile & Fixed) Networks & Services Report 2019 21
January February March April May June July August Septamper October November December
98.000%98.200%98.400%98.600%98.800%99.000%99.200%99.400%99.600%99.800%100.000%100.200%
Summery
Call Setup Success Rate (2G/3G)
ResultsThe following Figure 2.4 shows Call setup Success Rate (2G/3G) for both licensees during 2019.
Call Completion Success Rate (2G) (Etisalat)
Call Completion Success Rate (3G) (Etisalat)
Figure 2.3 Call Drop Rate for both 2G and 3G
Call Completion Success Rate (3G) (Du)
Call Completion Success Rate (2G) (Du)
Quality of (Mobile & Fixed) Networks & Services Report 2019 22
January February March April May June July August Septamper October November December
Findings
Fixed Network A clear improvement in 2019 indicators comparing to 2018 indicators.
A clear increase and improvement in all indicators of Q1,2,3 for both licensees.
Mobile Network
Quality of (Mobile & Fixed) Networks & Services Report 2019 23
Quality of (Mobile & Fixed) Networks & Services Report 2019 24