MOBILE DEVICES SOLUTIONS AND BEST PRACTICES

The number of devices connected to mobile networks will be more than the number of people on Earth in five years

40% of all smartphone owners access the internet before putting their slippers on

THE STATS

• Mobile search will generate 27.8 billion more queries than desktop search by 2016

• Over 75% of Americans under age 43 now use a mobile device

NCSP-128- Mobile Device Policy

Mobile Device Coordinator Maintain listing of the devicesPrimary point of contact with IGSResponsible to disseminate information

Employee ResponsibilitiesAllow IS to wipe devices, location services Know the policy 

POLICIES AND PROCEDURES

Departments PrioritizedAgricultural Commissioner

Code EnforcementBuilding Inspection

Environmental Health,

CPS, Public Health, Behavioral Health

MOBILE WORKER GRANT PROJECT

Started implementing iPads for their field staff:

AgricultureCode Compliance

DEPARTMENT TESTIMONIALS

Mobile Device Users Group Test HardwareTry PeripheralsApplicationsConnectivityOther?

WHAT’S NEXT?

INFORMATION TECHNOLOGY

GOVERNANCE AND STRATEGIC PLANNING

• Information System Steering BoardISS

B• Community of

InterestCOI• Business

Solutions TeamsBST

IT GOVERNANCE

ISSB

Justice / Public Safety

Internal Services

Development & Environmental

Enterprise Information

Community & Social

Programs

COMMUNITIES OF INTEREST

• Sets Policy, Strategy, Approves FundingISS

B • Shared and Coordinated Process Management OversightCOI

• Implementation and Support BST

IT GOVERNANCE

50 Active ProjectsEnterprise Contract TrackingCourts System ReplacementHelp Desk System ReplacementGIS Parcel FabricOpt-E-man network upgradeCDA Digital Plans SubmissionDisaster Recovery SiteProject Management Portfolio System

CURRENT IT PROJECTS

On the Radar– 55 projects identifiedTax System ReplacementSheriff Records Management System Update

CMIPS UpgradeFinance and Community Plus UpgradePhone System ReplacementePA ReplacementDA Microwave NetworkTransit TechnologyElectronically Share Deeds From RecorderBOS Paperless agenda

FUTURE IT PROJECTS

Service Sustainability Challenge

STRATEGIC PLAN

Resources

Service Demand

Service Capability Gap

Dramatically increase worker

productivity

Employee Training and Development

Office Culture and Environment

Business Process Improvement

Business Process Automation

Business Intelligence

Citizen Self-Service

Collaboration and Communications

Citizen Education and Engagements

SERVICE SUSTAINABILITY AREAS

Department Input – Business Process Strategies and Direction- Look out 3 Years

IS Input, Strategies, and Technology Direction

Vision Direction from CIO

Funding and Resource Priorities from ISSB Governance

2013-2015 IT Strategic Plan

2013-2015 IT STRATEGIC PLANNING PROCESS

THANK YOU