Mobile Cloud Monitoring

Ramesh Nagarajan

Sky IT Group

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About Sky I.T. Group

About Sky I.T. Group• Established in 1997

• Headquartered in NYC, Office in: ATL, Raleigh, Boston, Baltimore,

Ft. Lauderdale & San Jose

• 60+ Employees

• Focus: Leverage Technology to solve Business Challenges

• Target Market – Mid-to-Large Enterprise

• HP Focus

• HP Software Reseller

• HP Solution Provider – Professional Services

• HP Education Provider

• Specialty Focus:

• Managed “Testing-as-a-Service”

• Mobility Testing CoE

• Service Delivery – Throughout the USA

Organization• Seasoned Executive & Account Management Teams

• HP Certified PS Delivery Teams

• Leading provider of HP Software Solutions

• Largest/Authorized HP SW Training Partner

• HP SW Certification Center

Awards• 2012 HP Software Spirit Award

• 2011 HP East Commercial Partner of the Quarter & Year

• 2010 HP Emerging Partner of the Year

• 2010 Arrow Partner of the Year

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Mobile Applications are

Tied to Revenue

• Great opportunity

• Competition as driver to

mobile

• Revenue channels.

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The case for Mobile Monitoring

• 24x7 availability is a

requirement

• Poor Performance

results in

• Branding &

Reputation

• Financial Losses

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Case Study – Leading Airline

Company

• The Problem:

• End-users were unable to

search for flights

• No Alerts received

• Management frustration

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Case Study – Leading Airline Company

82.0%Mobile Flight

Application

Middleware 99.3%

SQL Server 99.1%

Unix 99.4%

Network 99.4%

WEB 99.2%

Database 99.8%

MVS 99.1%

Customer Perspective

• “Green” doesn’t always indicate availability

• Mobile app insights is a key requirement

• Real devices are imperative – not only the framework.

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Challenges of Managing Mobile

Application Performance

Multiple Devices

Multiple Carriers

Complex Functionality

Frequent Releases

Locations

Type of Connections

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Key Questions to Consider

• How do you?

� Manage Mobile Application performance?

� Get real user insights from real devices?

� Minimize MTTR (Mean Time To Resolution)?

• What are the

� tools, processes and resources required?

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Strategy for Mobile Monitoring in

Production

� Conduct Mobile Performance

Testing

� Define key end-user KPI’s.

� Monitor Both Browser and

Native Apps.

� Use Synthetic & Real User

Monitoring.

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Strategy for Mobile Monitoring in

Production

� Use multiple REAL devices,

network carriers, locations

and network connections.

� Deploy application

diagnostics tools.

� Monitor backend

infrastructure.

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Strategy for Mobile Monitoring in

Production

• Leverage existing monitoring

tools that integrate

seamlessly.

• Application Performance

Tool should offer variety of

graphs and reports.

• Bridge the gap between

Development and

Operations teams.

Sky Mobile Application

Monitoring Solution

End-to-End Mobile Application Monitoring

PEOPLE + PROCESS + TECHNOLOGY