Mobile Application Management Securely Connecting Core...

Mobile Application Management Securely Connecting Core Business

Systems

IT Business Edge 2011 Enterprise Mobility Study

AN IT BUSINESS EDGE SURVEY. ALL RIGHTS RESERVED. WWW.ITBUSINESSEDGE.COM.

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Mobility Study Overview •  Drivers for mobile application management (MAM):

–  Explosive growth of smart phones and tablets used by employees, partners, and clients

–  Pressure for IT to provide secure connectivity to core business systems while managing data, licenses, and updates

–  Traditional desktop management technologies won’t work –  Tools such as Blackberry Enterprise Server (BES), Microsoft

Exchange, and MDM are emerging third party solutions •  Purpose of the enterprise mobility study is to:

–  Provide market data that will assist CIOs in creating secure connectivity to core business systems

– Help provide framework so organizations can make more informed decisions to accomplish this task

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Enterprise Mobility Primary Research Study

•  Format: E-mail survey •  Questionnaire Design: Palmer Research •  List Source: ITBusinessEdge.com subscribers •  Incentives: Sweepstakes for one Apple iPad •  Respondents: 387 completions who met the following criteria:

–  Purchaser of mobile solutions –  Have a strategy for or have connected some or all smart phones/

tablets to core business systems –  Work in organizations of 50+ employees

•  Fieldwork: Conducted in April 2011 by Palmer Research, www.palmerresearchgroup.com

•  Margin of Error: +/- 5.1% at 95% confidence level

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Research Findings 87% of survey respondents set mobility strategy •  74% evaluate vendors, select vendors for RFP, and make final vendor selection 75% use in house resources to assist in creating an effective mobility strategy •  Application vendors, device manufacturers, system integrators, and carriers were most

frequently mentioned external resources

Top benefits of enterprise mobility strategy are improved employee efficiency and streamlined communications •  Major inhibitors include dealing with security, compliance issues, and lack of staff training

One out of six organizations have established standards and support for connecting all mobile devices •  28% have established standards and support to connect some smart phones/tablets •  Blackberry, Apple, and Android are the most prevalent operating systems to support •  Mean time to establish OS support is 7.0 months, while median is 5.5 months •  Organizations are planning to support an average of 19,100 devices, mean is 700

devices

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Research Findings (con’t) 73% are evaluating various mobile solutions to determine the best

approach •  Only 16% are developing software or specific applications to enable connectivity •  Cisco, Citrix, IBM, and Oracle are the most well known mobility solution vendors who are

planning to develop mobility solutions

Multiple OS and staff time are major issues faced by security developers •  Web-based security solutions and off the shelf security products will be deployed by over

70% of respondents to secure mobile applications Technology content sites and white papers are the most important sources of information and content media format respectively for enterprise

mobility solutions •  As this is an emerging category, technology content sites are more important than

analysts or colleagues when seeking out information •  White papers and product spec sheets are the most popular formats for receiving content

on enterprise mobility solutions

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Involvement in Mobile Strategy

75%

60% 64%

42% 44%36%

20%

0%

20%

40%

60%

80%

Determine need

Set strategy Evaulate vendors

Select vendors Final vendor selection

Determine budget

Approve budget

Q. Which of the following statements describes your involvement in the development and implementation of your organization’s mobile strategy for connecting employees’ and customers’ smart phones and tablets to the company’s core business systems? N = 387

Nearly 9 out of 10 Are Involved in Setting Mobile Strategy Almost 75% Evaluate and Select Vendors

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87% 74%


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Resources for Creating Mobile Strategy

75%

33%28% 26% 25% 21% 18%

0%

20%

40%

60%

80%

Q. What type of organization are you using or planning to use to assist you in creating an effective mobile strategy to connect smart phones and tablets to your company’s core business systems? N = 387

75% Use In-House Resources to Create a Mobile Strategy for Connecting Smart Phones and Tablets to Core Business Systems

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Benefits of Mobile Connectivity

85%

64%

47%

32%25% 25%

19%13%

0%

20%

40%

60%

80%

100%

Q. Which of the following benefits will your organization gain by establishing connectivity for smart phones and tablets to your company’s core business systems? N = 387

Improved Employee Efficiency and Streamlined Communications are the Most Important Benefits of Mobile Device Connectivity

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Inhibitors for Mobile Connectivity

73%

48%

34% 33%

6%

0%

20%

40%

60%

80%

Security & Compliance Issues

Lack of training Too costly/not priority

Lack of knowledge Other

Q. What are some of the inhibitors that your IT department faces in developing or implementing solutions connecting smart phones and tablets to the company’s core business systems? N = 387

Security and Compliance Issues are the Most Frequently Mentioned IT Inhibitors for Connecting Mobile Devices

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Status of Mobile Strategy

16%

28%

35%

21%

0% 20% 40%

Have standards & support to connect all smart phones/tablets

Have standards & support to connect some smart phones/tablets

Evaluating standards & support

Put team together to create a plan

Less Than 50% Have set Standards & Support to Connect Some or All Mobile Devices

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Q. Which of the following best represents your IT department’s plans for developing a mobile strategy to connect the variety of smart phones and tablets owned by employees and customers to the company’s core business systems? N= 387


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Mobile OS Support Priorities

80% 79% 74%

47%

21%

6%0%

20%

40%

60%

80%

100%

Blackberry Apple Android Windows phone Palm Sumbian

Q. Which of the following smart phone/tablet operating systems are currently or will be supported by your organization? N = 387

Blackberry, Apple, iOS, and Android are the Dominant Mobile Operating Systems That Will Be Supported

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Timeframe for Mobile OS Support

32%

24%

25%

19%

1 -‐ 3 months 4 -‐ 6 months 7 -‐ 12 months Over 12 months

Q. What is the approximate timeframe you will be supporting one or more of the smart phone/tablet operating systems mentioned? N = 387

The Average Estimate for Establishing Smart Phones/Tablet Operating System Support is 7 Months

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Mean = 7 Months Median = 5.5 Months


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Number of Mobile Devices

64%22%

14%

Less than 1,000 1,000 -‐ 9,999 Over 10,000

Q. Approximately how many smart phone/tablet devices is your organization planning to connect to your company’s core business systems or specific applications in the next 12 months? N = 387

Organizations are Planning to Connect An Average of 19,100 Smart Phones and Tablets

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Mean = 19,100 Median = 700


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Status of Mobility Solutions

73%

16%

11%

Evaluating moble solutions Developing software and apps

Other/Don't Know

Q. Which of the following statements best represents your IT organization’s position on enterprise mobility solutions? N = 387

Nearly 3 in 4 Organizations is Evaluating Mobility Solutions to Determine the Best Approach for Enabling Connectivity

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Awareness of Mobility Solution Vendors

57% 54%

42% 39%

30% 28%

17%10% 9%

0%

20%

40%

60%

Q. Please indicate which of the following vendors you are familiar with who offer or plan to offer industrial strength business applications to enable cost effective connectivity between smart phone and tablet devices and a company's core business systems? N = 387

Cisco, Citrix, IBM, and Oracle are Most Well Known who offer or plan to offer Enterprise Mobility Solution Vendors

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Issues for Security Developers

67% 67%60%

52%

0%

20%

40%

60%

80%

Multiple operating systems

Additional staff time Devices difficult to securitize

Employees/Customers Slow to Add Security

Q. As more smart hones and tablets become connected to a business’ core systems more malware and hacking will start to take place and new device friendly security products will have to be developed. Which of the major issues will security developers face? N = 387

Managing Multiple OS and Additional Staff Time to Maintain/Update Mobile Device Security are Main Security Issues

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Methods to Secure Mobile Apps

76%71%

42%36%

0%

20%

40%

60%

80%

Web-‐based security (TSL, SSL)

Off the shelf security Security parts of mobile middleware

Native client dev tools

Q. What methods will be deployed to secure mobile applications? N = 387

Web-based solutions and Off the Shelf Products are the Methods Most Likely to be Deployed to Secure Mobile Apps

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Information Resources for Mobility

66%59% 59%

53%46%

31% 0.27

0%

20%

40%

60%

80%

Tech content sites

Analysts Colleagues IT mfg websotes

IT print publication

Channel websites

IT bloggers

Q. Which of the following information resources are most important when seeking information on enterprise mobility solutions? N = 387

Technology Content Sites, Analysts, and Colleagues are the Most Important Information Sources

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Media Formats for Mobility

26% 26% 24%21% 21%

15%11%

0%

20%

40%

White papers Product specs Case studies Softtware downloads

Webcasts Videos Podcasts

Q. Which of the following content media formats do you feel are most effective to receive information on enterprise mobility solutions? N = 387

White papers, Product Specs, Case Studies, Software Downloads, and Webcasts All Play a Role in Information on Mobility Solutions

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Demographics No. of Employees %

50 – 99 13%

100 – 499 27%

500 – 999 12%

1000 – 4999 17%

5000 – 9999 11%

Over 10k 20%

20

Job Role %

Total Net IT 87%

IT Management 72%

Total Non-‐ IT 13%

Non-‐ IT Management 10%

Business & Industry %

General Business 84%

EducaFon/Training 9%

Government 7%

Q. How many employees are in your company? Q: Which of the following best describes your job role? Q: Which best describes your business and industry? N = 387

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