Mobile App, Web, or Hybrid: How To Decide?
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Transcript of Mobile App, Web, or Hybrid: How To Decide?
Mobile App or Mobile Web?It’s A Choice, Not A Battle
Svetla YankovaSenior Solutions ConsultantTelerik Sitefinity CMS
Introductions
Ted SchadlerVP & Principal AnalystForrester Research
Grigori KaranikolovSenior Sales EngineerTelerik Sitefinity CMS
Matt DuganDirector Partnership MarketingMetLife Stadium
Aaron EisbergMarketing DirectorAptera Software
Art SbarounisPartnerships ManagerAmericanEagle.com
Rob SandersSr. Project ManagerAmericanEagle.com
Agenda
Ted Schadler: The Mobile Mind Shift, App, Web, or Hybrid?
MetLife Stadium case study
Indiana Tech Campus case study
Sitefinity Demo
Building A Great Mobile Experience:
App, Web, or Hybrid?
Ted Schadler, Vice President & Principal Analyst
Coauthor of The Mobile Mind Shift (May 2014)
© 2014 Forrester Research, Inc. Reproduction Prohibited 5
Agenda
› What is the mobile mind shift?
› Mobile app, mobile web, or hybrid?
› A practical approach to making the choice
© 2014 Forrester Research, Inc. Reproduction Prohibited 6
The mobile mind shift is the
expectation that I can get what
I want in my immediate context
and moments of need.
Image source: Associated Press (AP.org), picture taken by Michael Sohn
© 2014 Forrester Research, Inc. Reproduction Prohibited 7
Companies
Platforms
People
Processes
Mind Devices Applications
The mobile mind shift will penetrate the beating heart of your business
© 2014 Forrester Research, Inc. Reproduction Prohibited 8
Companies
Platforms
People
Processes
Mind Devices Applications
The mobile mind shift will penetrate the beating heart of your business
2.3 billion
people will
have
smartphones
by 2018
1M apps
today;
10M apps by
2018
200M public
Web sites
today, all of
which must
be mobilized
$189B spent
re-
engineering
business for
mobile by
2018
$25T of GDP
affected by
2020 (McKinsey)
© 2014 Forrester Research, Inc. Reproduction Prohibited 9
Entrepreneurs & innovators create and fulfill the mobile mind shift
© 2014 Forrester Research, Inc. Reproduction Prohibited 10
They target mobile moments to do so
Image source: Inc. (http://www.inc.com)
A mobile moment is a point in time and space
when someone pulls out a mobile device to get
something they want in their immediate context.
© 2014 Forrester Research, Inc. Reproduction Prohibited 11
Identify the mobile moments on your customer’s journey
© 2014 Forrester Research, Inc. Reproduction Prohibited 12
What matters in a mobile moment?
› Who is pulling out what kind of device?
› What is her motivation?
› What is her physical and situational context?
› What can you do to serve her in that moment?
© 2014 Forrester Research, Inc. Reproduction Prohibited 13
Agenda
› What is the mobile mind shift?
› Mobile app, mobile web, or hybrid?
› A practical approach to making the choice
© 2014 Forrester Research, Inc. Reproduction Prohibited 14
You have a choice to make
› Mobile web is the right solution for reach – and budget
› Mobile apps reign supreme for interactive experiences
› Hybrid apps are a blend of reach and engagement
© 2014 Forrester Research, Inc. Reproduction Prohibited 15
Mobile web pros and cons
© 2014 Forrester Research, Inc. Reproduction Prohibited 16
Characteristics indicating mobile web
› If discovery is a challenge
› If less frequent engagement . . .
› . . . and lighter weight functionality
› If you have skills and tools available
› If you have multinational end users
© 2014 Forrester Research, Inc. Reproduction Prohibited 17
Mobile app pros and cons
© 2014 Forrester Research, Inc. Reproduction Prohibited 18
Characteristics indicating mobile app
› If working offline
› If experiences must be “native” to the platform
› If using sensor-rich interactions
› If utilizing app to app integration
© 2014 Forrester Research, Inc. Reproduction Prohibited 19
Hybrid pros and cons
› Pros
• Always lives as an icon
• Carries a persistent security framework
• Efficient reuse of Web content and code
› Cons
• The app must go through app store processes
• Same discoverability challenge as apps
• Not as engaging as mobile apps
© 2014 Forrester Research, Inc. Reproduction Prohibited 20
Agenda
› What is the mobile mind shift?
› Mobile app, mobile web, or hybrid?
› A practical approach to making the choice
© 2014 Forrester Research, Inc. Reproduction Prohibited 21
Start with two ends of the spectrum
If you are
delivering . . .
. . . A context-rich
experience on a
wide variety of
devices over
quality networks
. . . a highly
interactive or
transaction
experience on
targeted devices
Mobile Web
Mobile App
Hybrid
© 2014 Forrester Research, Inc. Reproduction Prohibited 22
HybridMobile app Mobile web
© 2014 Forrester Research, Inc. Reproduction Prohibited 23
Take a team-based, data-driven approach to make the best choice
1. Assemble a decision team from marketing, business, and IT.
2. Conduct competitive and peer reviews to orient the team.
3. Use data to inform your decision: device, context, audience.
4. Make a choice, then adjust and expand as you learn.
Thank youTed Schadler
blogs.forrester.com/ted_schadler
@tedschadler
Customer CaseMetLife Stadium & americaneagle.com
MetLife Stadium Representative
Matt Dugan, Director, Partnership Marketing
Americaneagle.com Representatives
Rob Sanders, Sr. Project Manager
Art Sbarounis, Partnerships
Who is MetLife Stadium?
Opened in the Spring of 2010, a Premier Sports & Entertainment Venue in the country’s largest media market at a cost of $1.6 billion.
First building owned and operated by two iconic NFL franchises, the New York Jets & New York Giants
Each year, MetLife Stadium hosts 20 NFL games (twice as many as any other NFL stadium), major concerts and entertainment events, college sporting events, international soccer matches, motor sports, and family shows.
Since opening, the Stadium has been named the Top Grossing Stadium in the World!
Was host of SuperBowl XLVIII on February 2, 2014.
MetLifeStadium.com – Our Goals
Old Site did not have a Content Management System. We wanted to build a new site and have ultimate flexibility on adding events (as our events are released within short timeframes) as well as manage all of the static content for our visitors.
Ability to update the site at a moment’s notice in case of a promotion, new event, or emergency situation, no matter if on a desktop or mobile device.
Build a mobile friendly responsive website that caters to our mobile audience. Most fans or entertainment guests look up information on parking and directions on their way to the stadium.
With SuperBowl XLVIII on the horizon, we realized we had many issues to resolve with site performance and hosting.
Promote our Sponsors effectively including our main Cornerstone Partners.
Bring a better awareness of our Hospitality offerings for private events.
Build a stronger social media presence.
Ultimately, the website helps the stadium fill seats. We wanted to make sure that the site exuded strong event promotion and effective communication for the event fans.
MetLifeStadium.com – Our Approach
Close collaboration with Americaneagle.com. Our teams met face-to-face on multiple occasions throughout the development process. We understood our vision and wanted to make sure that vision was shared by our web developer.
Strategic meetings to put all of our current site issues out on the table.
We understood that we needed to cater more to our mobile audience.
Hosting Environment:
Our old site hosting environment was not ideal for meeting the demands of our audience.
With the world’s largest sporting event, SuperBowl XLVIII, approaching quickly within months, we also had to take action.
MetLifeStadium.com – Benefits of Sitefinity
We are now able to control all content within our web presence.
Sitefinity has made it easy to control the space in which we promote our Sponsorships, Upcoming Events, News, Videos, and Social Media.
The CMS allows us to easily enter information and not worry about the information posting in a way that will affect our mobile users.
Overall, our new site has been created to be “Simple” so our fans can find information quickly.
The ability to create forms based on inquiries for hospitality, sponsorship and general contacts has been huge to our communication goals.
We extended Sitefinity to automatically hook into social, news and video feeds from the Jets & Giants, which keeps fresh content flowing into our homepage media wall.
Our media wall is flexible to promote events in a standard or creative way utilizing a grid format.
MetLifeStadium.com – Advice to Others
Have your site goals laid out before you start your project.
Work with an established development firm that will work side-by-side and collaborate/share/understand your goals.
Ask questions as if you are the audience and put use-case scenarios together to make sure you are meeting your audience goals. i.e. Fans that have left the city and on their way to the stadium but don’t know parking details when they arrive.
Ask questions on the CMS platform to make sure it is an accessible system that can be easily administered by a non-technical staff.
MetLifeStadium.com – Our Result
MetLifeStadium.com – Quick Stats
Data Point #1: Aggregate Visits
Time Frame: Jan 1st to Feb. 8th
MetLifeStadium.com – Quick StatsData Point #1: Visits by desktop, tablet and mobile
Time Frame: Time segmented by pre conference, post conference and Super Bowl
Metlifestadium.com gets a good amount of traffic from mobile, but on Super Bowl Sunday, Smartphone usage went
up substantially, from around 30% up to 54%.
MetLifeStadium.com – Additional Information
Americaneagle.com ran the site on two load-balanced, dedicated web servers and a dedicated database server using Sitefinity Load Balancing
Americaneagle.com had a war room set up to monitor the MetLife stadium website during the Super Bowl; Sitefinity/Telerik had resources on-call to assist in case of an emergency
Americaneagle.com worked closely with Sitefinity to prep for the event. CDN caching functionality was added to improve performance.
Indiana TechMobile Application Case Study
What does your company do?
Aptera Software, Inc. looks for user-friendly solutions to business problems, through our six verticals…
Web Design & Development
Mobile Applications
Business Intelligence
SharePoint
.NET
Cloud
We have a focus on custom solutions, using tools with a strong reputation and then building on those to create solutions that uniquely answer the challenge of our clients’ business.
What is the scenario and your goal?
Give Indiana Tech a unique way to present their campus to students, prospects and other visitors.
The requested features were:Engaging map
Ability to learn more about a specific location
Ability for App to run offline
Ability to give a non-tech savvy user the ability to update the content in their app without coding or re-publishing it to the app stores and marketplaces
Indiana Tech Mobile App - Demo
Thank You!Aaron EisbergMarketing DirectorAptera Software
[email protected] (@aeisberg)
Aptera Blog: blog.apterainc.com
@apterasoftware
How did you choose a technology approach?
Something custom vs. Sitefinity
Our Discovery process method
What has been the benefit of the Telerik solution in meeting your need?
Leveraging Sitefinity out-of-the-box technology
In the end, through custom list management, we were able to provide Indiana Tech with almost total customizability
Any advice to a friend tackling something similar?
Think about installed app vs. web app
Planning for new operating system versions
Creating a native app for multiple operating systems
Thank You!Aaron EisbergMarketing DirectorAptera Software
[email protected] (@aeisberg)
Aptera Blog: blog.apterainc.com
@apterasoftware
Demo