MobiCall Alcatel-Lucent Structure and overview · New Voice International AG Tel: +41 58 750 11 11...

New Voice International AG

www.newvoiceinternational.com

Tel: +41 58 750 11 11

[email protected]

Since more than 25 years New Voice International AG has been developing seamless integrated alarming solutions with OXO, OXE and Rainbow from Alcatel-Lucent Enterprise. These high-reliable solutions are installed and maintained all over the globe. 98% of our customers are life time customers, upgrading, enhancing and extending their solutions over the years. Among our common customers are the largest hospital groups in Australia, Europe and America. This guarantees the investment and allows our partners to expand in all vertical markets.

MobiCall is available in three versions:

- MobiBBox - MobiCall hot stand-by fully redundant - MobiCCloud

All versions contain licenses for alarm escalations, time-dependent alarm distribution, 1000 persons, 100 groups and 1000 scenarios, internal watchdog monitoring, data backup and statistical evaluations as standard.

MobiCall offers a long-term upgrade and migration plan that allows purchased licenses to be reused at any time. Together with software insurance comprehensive investment protection is offered, allowing also all systems to interconnect. MobiBBox - the Quickstart The MobiBBox is the smart "Plug & Use" solution on a compact industrial PC with integrated web server. This solution is preferably used for standard requirements in small and medium-sized companies or the equipment of a distant location in a network.

MobiCall - the high-performance application The powerful platform for large and complex requirements maps MobiCall to server hardware or a virtual environment.

MobiCCloud - the Easy To Use solution As a web-based service, MobiCCloud is the solution for alerting, mobilization, evacuation, information distribution and personal protection.

MobiCall + Alcatel-Lucent

Structure and overview

DISTRIBUTION OF INFORMATION

Phone GSM Smartphone

IP and XML Email

DECT 8262 PC Pop-up

Printer and Display

Relay outputs

Information hotline

Conferences

Video on Smartphone

Smartwatch

Playback Call recording

EVENT INPUTS

IoT analog &

digital sensors

MobiBBox + MobiCall + MobiCCloud Interpretation + Information Distribution +

Acknowledgement + Escalations + Control Statistics

Subsystems Fire, AL Buildings etc.

Lone Worker Protection

QSIg ABC SIP

SIPS

Hybrid Link

CSTA

VOICE

TEXT

IMAGE

VIDEO

IoT alarms¨ SNMP Traps

Process-oriented system management

Modular design

Non-proprietary platform

Statistical analysis Web input

Multi-client capable web management

Intuitive interface

Fully redundant setup

Multilingual user interfaces

AHL / OHL Gateway

Email

MobiCall Supervisor

MobiCall Master

http://www.newvoiceinternational.com/

mailto:[email protected]



Tel: +41 58 750 11 11

[email protected]

The services presented in this document are certified in the programme

Developer and Solution Partner Program

Inter-Working Report

MobiCall integration with Alcatel-Lucent OmniPCX Enterprise (OXE)

Structure et vue d’ensemble

Rainbow

Alarm via voice call

Alarm via Messenger

Detected alarms: Emergency call– Immobility Pull cord –Loss of verticality

DECT antenna detection Strongest signal Via DTMF protocol

Beacon detection Via Bluetooth protocol

Message Ringtone

Mini message Display

Message stalled

HP automatic opening

«Hand-free» forcing

Communication disconnection

Silent call



https://www.newvoiceinternational.com/wp-content/uploads/2019/11/ale-application-partner-program-inter-working-report.pdf





Tel: +41 58 750 11 11

[email protected]

The following features can be realized with the seamless integration of New Voice MobiCall and Alcatel-Lucent OXE.

Functionalities OXE via SIP OXE via QSIG

Simultaneous channels without additional hardware

from 2 to 500 channels Via BRA and PRA from 2 to

120 channels

Vo

ice

Ga

tew

ays

Alarm broadcasting in voice mode

Voice broadcasting via pre-recorded or dynamic messages

Voice broadcasting by Text-To-Speech engine

Alarm acknowledgement by DTMF mode

1.Message on screen when ringing 16 characters 16 to 32 characters

2.Message on screen during standstill (UTF8)

16 characters 16 to 32 characters

Mini message up to 120 characters

(Release <= R11)) up to 120 characters

Conference management, multi conferences

Conference recording on emergency calls

Alarm tones up to 4 ring tones* up to 4 ring tones**

Disconnection of the occupied caller to pass

the alarm message

(via CSTA ou via UBF)

Intrusion on calls Optional via UBF

Broadcasting over station loudspeaker DECT 8242 - 8262

Other terminals via CSTA

Escalation on any media Internal and external Internal and external

* DECT 8242 – DECT 8262 normal alarm ring tones, urgent, very urgent, HP

** Emergency ringing on all internal telephones (DECT or not DECT)

MobiCall integration with Alcatel-Lucent OmniPCX Enterprise (OXE)

Structure et vue d’ensemble





Tel: +41 58 750 11 11

[email protected]

Functionalities OXE via SIP OXE via QSIG

PTI DECT functions: Loss of verticality,

immobility, shock DECT 8262 DECT 8262

Se

rvic

es

PT

I

BGR139 Certification

PTI DECT functions: Emergency calls by

dedicated key DECT 8242 - 8262 DECT 8242 - 8262

Monitoring of the PTI terminal (Presence,

battery,..) DECT 8242 - 8262 DECT 8242 - 8262

Login - Logout on charger input/output DECT 8242 - 8262 DECT 8242 – 8262

Pull-out cord DECT 8262 DECT 8262

Standard DECT localization (based on the

strongest transmitting antenna) 4 base stations 4 base stations

Additional localization based on

Smart Beacon tags DECT 8262 DECT 8262

PTI WIFI functions: Loss of verticality,

immobility, shocks, emergency calls

Via dedicated Wifi terminals

or TAG


or TAG

WIFI localization by triangulation via API

geolocation platform Ekahau – Stanley

XML integration sends alarms in text and

image mode

Ad

dit

ion

al G

ate

wa

ys

CSTA integration (interactive terminal

management)

Notification server protocol (ANS)

Integration My IC Phone (HTML)

PBX interfaces monitoring

AHL hotels link

Call center compatible IVR function

Presence & Phone Status Open Touch

Services Based Telephony and Alarming





Tel: +41 58 750 11 11

[email protected]

The following features can be implemented with the successful combination of New Voice MobiCall and Alcatel-Lucent (OXO).

Functionalities OXO via SIP OXO via QSIG

Simultaneous channels without additional hardware

from 2 to 48 channels

Via BRA and PRA

from 2 to 48 channels

Vo

ice

Ga

tew

ays

Alarm broadcasting in voice mode Voice broadcasting via pre-recorded or dynamic messages

Voice broadcasting by Text-To-Speech engine

Alarm acknowledgement by DTMF mode

Message on screen when ringing 16 characters 16 to 32 characters

Conference management, multi conferences

Conference recording on emergency calls

Alarm tones up to 4 ring tones* up to 4 ring tones*

Disconnection of the occupied caller to pass

the alarm message

(via CSTA)

Broadcasting over station loudspeaker DECT 8242 DECT 8242

Broadcasting over station loudspeaker via

CSTA

Escalation on any media Internal and external Internal and external

PTI functions: Loss of verticality, immobility,

shock DECT 8242 DECT 8242

Se

rvic

es

PT

I

PTI functions: Emergency calls by dedicated

key DECT 8242 DECT 8242

Monitoring of the PTI terminal (Presence,

battery,..) DECT 8242 DECT 8242

Login - Logout on charger input/output DECT 8242 DECT 8242

Standard DECT localization (based on the

strongest transmitting antenna)

PTI WIFI functions: Loss of verticality,

immobility, shocks, emergency calls


or TAG


or TAG

WIFI localization by triangulation via API

geolocation platform Ekahau – Stanley –

MSE

XML integration sends alarms in text and

image mode

Ad

dit

ion

al

Gate

ways

CSTA integration (interactive terminal

management)

Integration My IC Phone (HTML)

PBX interface monitoring

* DECT 8242 normal alarm ring tones, urgent, very urgent, HP

MobiCall Integration of the telephone system

Alcatel-Lucent OmniPCX Office (OXO)





Tel: +41 58 750 11 11

[email protected]

1. Introduction

The purpose of this document is to present the Rainbow features controlled by MobiCall.

2. Shema

MobiCall alarm workflow

Rainbow Solution

Rainbow server : sandbox.openrainbow.com

Protocole XMPP based on TCP/IP

Alert Terminals

nvRainbowServer RainbowServices

Bubbles (group chat)

Direct message





Tel: +41 58 750 11 11

[email protected]

3. Notification

3.1. Sending messages

MobiCall sends the alarm message and the image.

The user responds to the alarm message, writes some additional information and confirms the alarm with the code provided by MobiCall.





Tel: +41 58 750 11 11

[email protected]

3.2. ”Bubbles” system

MobiCall creates the Bubble, adds the users to the Bubble, sends the alarm message and the image file.

Users can now discuss inside the Bubble, and confirm/reject the alarm inside the same Bubble.





Tel: +41 58 750 11 11

[email protected]

4. Confirmation

4.1. Confirm/reject an alarm

If an alarm requires confirmation, the user can confirm/reject the alarm by using a special code sent by MobiCall.

The user responds to the alarm message and confirms the alarm with the code provided by MobiCall, in this example “NvCode:71840/OK”.

4.2. Exploitation of alarms

Time Name Number Answered by Type Status

16:55:05 Bond [email protected] ARC Rejected

16:55:06 Berry [email protected] ARC Confirmed

On the alarm statistics can be seen that the alarm is confirmed or rejected depending on the person who wrote the message.





Tel: +41 58 750 11 11

[email protected]

New Voice has developed two new interface:

nveO2GDeviceState: interconnects with Alcatel OmniPCX Open Gateway

nveUCCpresence: interconnects with Alcatel OpenTouch Conversation The features of these two interfaces are:

User Presence state: Available, Busy, Meeting, Do not disturb...

Device states: Device is busy or the device is idle (available for call)

MobiCall makes it possible to know the presence of each staff member and whether they are on the phone or not.

The presence status is synchronized with the OXE/Open-Touch on the phone and/or the MobiCall Web Client or Smartphone Client.

Two new interfaces for Presence





Tel: +41 58 750 11 11

[email protected]

System overview:

2 to 500 voice channels

MobiCall fully redundant and multi-cluster

Fully integrated into MobiCall alarm solutions

Conference recording

Statistics analysis sent by phone, SMS and/or email

Efficient configuration with DDI-CLI editor and conference table

Automatic termination of the conference when the master leaves

The New Voice Conference Manager is a fully redundant solution for:

Outbound conferences

Inbound conferences

Mixed conferences

…

Important evolution:

New Voice Conference Manager

2009

2020





Tel: +41 58 750 11 11

[email protected]

In addition to the gateway integration services presented, MobiCall has a NVX graphical

interface, accessible through browsers, and allowing to create emergency plan

management contexts for customers.

The management of the plans through NVX allows to use the resources of the PBX (mass

calls, automatic opening of the HP of stations for message broadcasting,...).

NVX Dashboard with App Editor

Emergency plan interfaces

Workflow management





Tel: +41 58 750 11 11

[email protected]

MobiCall stands for a clear and simple approach while ensuring a cost-effective and high-reliable support of the emergency work flow and the protection of the infrastructure as well. Please choose your field of activity:

□

Healthcare facility □

Hospitality □

Police/ Civil defence

□

Public institution □

Facility Management

□

Schools/ Universities

□

Industry □

Financial sector □ Other ………………………

Please select the solution/solution components needed:

□

Fire alarm □

Voice recording

□

Multi-client capability

□

Evacuation □

Web rendering □

Access control

□

Personal security □

Indoor Localisation

□

Hotline Solution

□

Web interface □

Loudspeaker and PA

□

Automated monitoring

□

Database/ Statistics □

Video monitoring

□

Contingency plans

□

Nurse call □

Network / PBX monitoring

□

Minibar/ Baby-phone Room status

□

Conferences □

Mobilisation □

Mobility solutions (3G/4G/Wi-Fi)

□

Production monitoring

□

Building Automation System

□ Other ………………………

Company: ………………………………… Notes:

Postcode/City: …………………………………

Country: …………………………………

Contact person: …………………………………

Phone: …………………………………

E-mail …………………………………

Please send this form to [email protected]

MobiCall – Contact Form




MobiCall Alcatel-Lucent Structure and overview · New Voice International AG Tel: +41 58 750 11 11...

Documents

Transcript of MobiCall Alcatel-Lucent Structure and overview · New Voice International AG Tel: +41 58 750 11 11...