MMRSS Quality Practice mQL

Qualitative PracticemQLTM

Formed in 1992 40 CATI workstations World-wide in-language data collection services National footprint (14 field offices in India) Focus group/Central location Interviewing facilities in Major Metros ISO certified Blue chip references in Quanti and Quali studies

Part of a large diversified Indian Group Working relationships with some of India’s largest Companies for their

Marketing research requirements Working relationships with several large Global Market Research firms Over a decade of proven Cross-Sector Expertise

3.Conduct Research

2. Design Method

5. GenerateReport

4.Analysefindings

1. Understand Challenge

6. Review Implications

In order to ensure quality research we keep the basics in mind andemploy several of the following strategies :- Longitudinal Research Design Member checking Peer Debriefing Audit trail demonstration Thick description Negative case search and alternative explanation Triangulation

Depths Groups Workshops Observational Content and text Analysis

Individual Paired Three Way Children Special Audiences

Homogenous Creative Synetics Extended Mini-groups

Residents Pre-Tasking

Accompanied Shopping Accompanied Browsing

MQL moderated online focus groups: using chat room technology, enabling groups of participants to discuss an issue in real time.

MQL bulletin boards: participants respond to a series of questions posted on bulletin boards over a week, with a moderator adding prompts and probes as needed.

MQL email based research with individuals or groups, using semi-structured questions and follow-up probes.

We assist Firms world-wide in recruitments for Focus Groupsand other qualitative studies all over the world with the help ofour multi lingual phone room capabilities.

Location

Located in the heart of Bangalore's Business District. Easy access topublic transportation and ample parking space for respondents withtheir own transportation. We have offered door-to-door pick up anddrop off for respondents in the past lower (SEC levels mainly)

Conference Room Facilities

Seating (cushioned) with arm-rests for 12 participants Oval Conference table with ample space for food beverages and any show cards or story boards Video Recording (in client preferred format) Internet access Fully Air-conditioned Easy Access to the wash rooms

Observation Room Facilities Seating for 10 observers CCTV connect to conference room Fully Air-Conditioned Supply of note pads etc Dedicated hostess for food beverages, copying etc for the observers

Security provisions All materials destroyed prior to moderator departure from facility (security check in conjunction with

Moderator) Security guard at check-in to verify respondent, observer and moderator identity Other standard precautions (ensuring no encounters, client confidentiality etc)

Standard Services Copies etc Tech Support Other special services on request such as translators, note takers, transcription easel boards, slide

projectors etc.

PROJECT TITLE : - FARMERS QUALITATIVE IN NORTH AMERICA

What: Structured qualitative telephone interviews

Who: farmers within Canada and the US.

N = 150 complete & usable interviews

Quota Groups- There are 15 geographic regions in the US and Canada. Each quota group by region was of the same size (i.e. 10)

- There were other quota groups by size of farm, equipment owned etc

- 3 of the 15 regions were in Canada; 12 of the regions were in the US

Sample: Was provided by client with names and telephone numbers.

Incidence Rate of Qualification: 40% of those completing the screening process were qualified

PROJECT TITLE : - FARMERS QUALITATIVE IN NORTH AMERICA ( contd)

Questionnaire Description : - a very few closed ended background questions- structured open ended questions derived from a previous qualitative effort (probing required)

Respondent Incentives: $50

Questionnaire Length: 45 minute questionnaire with 30 open ended questions length

Audio: All voice files were made available to the client

Skill Set:- Interviewers had to posses good business to business open end probing and clarifying skills. Agricultural expertise

was not needed.- Coders were to posses sound abilities in interpreting and using open ended coding scheme- Language: 1 region in Canada includes Quebec that required French speaking interviewers. The number of interviews

per region was small (8 ; but 85% of the interviews in that region required French speaking skills

Output: Raw closed ended data, including the raw open ended responses in Word AND audio tapes of each survey

Status Reports: Full status reports on the sample and quotas was provided 3 times a week

PROJECT TITLE : Focus Groups on Airline Travel to EUROPE One Leisure Traveler group -

people who have traveled to Europe on leisure at least once in the past 6 months (4 people) and 4 who have traveled at least twice in the last 12 months

One Business Traveller group -4 heavy travelers (at least 2 trips in the last 6 months or 4 trips in the last 12 months)4 light travelers (at least 1-2 trips in the past 6 months, or more than 2 trips in the last 12 months)

The groups were be 1.5 hours long and run sequentially... 6.30pm and 8.15pm

PROJECT TITLE : Focus Groups in India for Global Clothing brand

Background:Partywear is a fast growing and emerging segment in the readymade garments market. This is arecent phenomenon, about two years old and is arising out of a growing urban, youth culture ofpartying, going to discotheques and nightclubs. The need for a separate wardrobe that suits the

partyoccasion has given rise to a few brands like Zod, Provogue, Mufti and also a lot of unbranded

garmentsavailable in fashion stores.

Since this is an emerging category, the client wanted to understand more about the consumers‘lifestyle, preferences, attitude, behavior and usage. Hence, the client wanted to conduct exploratoryqualitative research with a view to get the following information

Information Areas:- Understand the consumer, his wants, needs and drivers- Understand his lifestyle, esp with respect to going out with friends, dining out, dating, pubbing,

clubbing and partying- Understand the place and significance of party wear in his wardrobe - Functional, and more importantly, emotional benefits he derives from wearing partywear.- Understand his buying behavior, buying occasions, usage patterns of party wear- Preference for brands vs unbranded products- Price and value for money perceptions- Identify need gaps and opportunities

Target customer:- Male, SEC A, 18-28 yrs- Goes to a party/night club/pub or discotheque at least once in a fortnight

Centres:Delhi, Mumbai and Bangalore

Rosslyn Research Microsoft Vivid Interface Hewlett Packard Penn & Associates DSI Healthcare All India Association of Industries Young Entrepreneurs Society of India

INTERNATIONALJakarta office3rd floor Lina Building,Jln. H.R Rasuna Said Kav. B7,Jakarta - 12920, IndonesiaRaj Sharma : +91 [email protected]

Vietnam office456, 4th Floor, NGUYEN THI MINH KHAI(STR),WARD 5 , DIST 3,Ho Chi Minh, VietnamTel No: +84866518813Raj Sharma : +91 [email protected]

Bangkok office401 S.Group Building1091/153-154 new Petchaburi RoadMakkasan RajtaveeOpp Hotel Bangkok Palace/RamadaBangkok-10400Tel No: +6622555790/6622555791Raj Sharma : +91 [email protected]

Dubai office604 Al Safa MBank Street Bur DubaiDubaiRaj Sharma: +91 [email protected]

INDIACorporate Office12, Ground Floor, Greenfield Mansion,Dr. Raikar Marg, Mahim (West),Mumbai – 400016Maharashtra, INDIATel : Tel No: +91 22 42206364Fax : +91-22-42206364 Ext. 225Raj Sharma : +91 [email protected] Office617 First Floor,6th B Main,Indranagar 2nd Stage,Bangalore – 560038Tel No: +91 80 41739007/41739045;Raj Sharma : +91 [email protected]

New Delhi officeSatyam HouseBalaji Estate,Kalkaji,New Delhi-110019Tel No: +91 11 26411870Raj Sharma : +91 [email protected]

Chennai Office2A/New 3, Singaravelu StreetT-Nagar, Chennai-600017Tel No. +91 44 42604404Raj Sharma : +91 [email protected]

Kolkata office9,Bullygunge TerraceGround Floor, Gol Park,Kolkata-700029Tel No: +91 33 40015939Raj Sharma : +91 [email protected]

Hyderabad officeNo. 3-4-353,Opp Reddy women junior college,Sathyamma college,Barkatpura,Hyderabad-500027Tel No: +91 040 27552251Raj Sharma : +91 [email protected]

Pune office601, 6th floor Rajmahal Apartments,Law College Road, Erandwane,Pune - 411004Tel No: +91 20 30220897 / 98Raj Sharma : +91 [email protected]

Gurgaon officePlot No - 482, 1st Floor,Sector 5, Urban State,Gurgaon (Haryana),Tel No : +91 9322105830,Raj Sharma : +91 [email protected]

Ahmedabad officeBlock 15, Rajpath Row House,Opp. AIS School,Judges Bungalow Road,Bodak Dev, Ahmedabad - 380054Raj Sharma : +91 [email protected]

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