MMR- APR 15
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Transcript of MMR- APR 15
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MAGRABI RETAILS MONTHLY MANAGEMENT REPORT – APRIL 2015
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MAGRABI RETAIL UAE FM STRUCTURE
MAGRABI RETAILS
OPERATION
MANAGER
RELIANCE FM
MAGRABI ACCOUNT MANAGER
HVAC TECH
ELECT TECH GENERAL TECH EMERGENCY TECH
HELP DESK
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ESSENTIAL CONTACTS
NO NAME DESIGNATION PHONE E-MAIL
CLIENT SIDE- MAGRABI RETAIL UAE
1 Ms. LEENA EssamFacility Management
Administrator +202 2772 5700 [email protected]
2Mr. Ahmed Shaarawy
Facility Management Administrator +201 00105 1653 [email protected]
3 Mr. Yasser Qassas District manager UAE +971504101858 yasser [email protected]
RELIANCE FM
1Prasad
Unnikrishnan Operation Manager +97150-9001658 [email protected]
2 Tharanga Perera Accounts Manager +97152-8379069 [email protected]
3 Marwa Madi Abu Dhabi Coordinator +97155-5778895 [email protected]
4Ms.Carol
Rumarate Help Desk +9714-553 8696 [email protected]
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EXECUTIVE SUMMARY
•In the Month of April we have conducted 28 Preventive Maintenance Works. As well as we have conducted 21 Emergency Complaints.
• Also in the Month of April I have visited Mall of Emirates Naeem Mall- RAK IBN Batutta Mall Al Hamra Mall Burjuman CentreDeira City Centre Bawaba Al Sharq MallAUD Marina Mall
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PREVENTIVE WORKSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
1 1504001 01-Apr Deerfield Mall T5 7w Tube Complete set 1 Nrs replaced Done 01-Apr Preventive2 1504002 02-Apr Al Hamra Mall T8 4'36w Tube Complete set 1 Nrs replaced Done 02-Apr Preventive
3 1504003 04-Apr Al Jimi Mall T8 36w Tube Complete set 3 Nrs, 36w Tube rod 2 Nrs, 2'Tube Complete set 1 Nrs, 12v 50 w spot lamp 6 Nrs replaced Done 04-Apr Preventive
4 1504004 04-Apr Bawadi Mall PMS Works conducted Done 04-Apr Preventive5 1504005 12-Apr Galleria Mall PMS Works conducted Done 12-Apr Preventive
6 1504006 06-AprAUD Medical Centre T5 tube 14w rods 2 nrs replaced Done 06-Apr Preventive
7 1504007 06-Apr AUD Hospital PMS Works conducted Done 06-Apr Preventive8 1504008 06-Apr Yas Mall PMS Works conducted Done 06-Apr Preventive
9 1504009 08-AprBawabat Al Sharq Mall 70w Halogen Transformer and spot lamp replaced Done 08-Apr Preventive
10 1504010 01-Apr Dalma Mall T5 14w Tube rod 4 Nrs and T5 14w Tube complete set 1 Nrs replaced Done 01-Apr Preventive
11 1504011 08-AprAUD Marina Mall
T5 28w 4'Tube Complete set 1 Nrs, T5 18w Tube Complete set 1 Nrs, T5 18w Tube rods 1 Nrs replaced Done 08-Apr Preventive
12 1504012 08-Apr WTC Mall PMS Works conducted Done 08-Apr Preventive
13 1504013 09-AprJumeirah Village PMS Works conducted Done 09-Apr Preventive
14 1504014 09-AprAl Wasl Vita Mall PMS Works conducted Done 09-Apr Preventive
15 1504015 28-AprMall of Emirates
36w Tube Rod 6 Nrs, T5 28w Tube Rod 3 Nrs, 18w Tube Rod 1 Nrs replaced Done 28-Apr Preventive
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PREVENTIVE WORKSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
16 1504016 12-AprIBN Batutta Mall
T5 28w Tube Complete set 1 Nrs, T5 28w Tube rod 3 Nrs, T5 14w Tube rod 2 Nrs, T5 8w Tube rod 2 nrs and 3 Nrs of Spot Lamps replaced Done 12-Apr Preventive
17 1504017 13-AprDubai Marina Mall PMS Works conducted Done 13-Apr Preventive
18 1504018 16-Apr Festival City T5 28w Complete set 2 Nrs, T5 28w Tube Rod 1 Nrs, T5 14w Tube rod 1 Nrs replaced Done 16-Apr Preventive
19 1504019 21-Apr Outlet Mall 36w Tube Complete set 1 Nrs, T5 28w Tube rod 1 Nrs replaced Done 21-Apr Preventive
20 1504020 02-AprDeira City Centre Signage Board Fixing and PMS Works conducted Done 02-Apr Preventive
21 1504021 20-AprAl Ghurair Centre T5 28w Tube Rod 16 Nrs replaced Done 20-Apr Preventive
22 1504022 23-AprBurjuman Centre
T8 36w Tube Rod 3 Nrs, T5 28w Tube Rod 1 Nrs, T5 18w Tube Rod 1 Nrs, T5 14w Tube Complete set 1 Nrs Replaced Done 23-Apr Preventive
23 1504023 21-AprArabian Centre
T5 28w Complete set 1Nrs, 36w complete set 2 Nrs, T5 14w Tube rod 1 Nrs, T5 21w Tube rod 1 Nrs replaced Done 21-Apr Preventive
24 1504024 22-Apr Dubai Mall T5 28w Tube Complet set 2 Nrs, T5 18w Tube Rod 2 Nrs, Done 22-Apr Preventive
25 1504025 25-AprSahara Centre T5 14w Tube Complete set 1 Nrs replaced Done 25-Apr Preventive
26 1504026 07-AprMirdif City Centre
T5 28w tube rod 6 nrs, T5 14w Tube rod 1 nrs, T5 8w Complete set 2 Nrs and 2 Rods replaced Done 07-Apr Preventive
27 1504027 23-Apr Naeem Mall PMS Works conducted Done 23-Apr Preventive
28 1504028 01-Apr AUD Mall T5 Tube 18w Complete set 1 Nrs, Spot Lamp 1 Nrs replaced Done 01-Apr Preventive
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EMERGENCY & REACTIVE COMPLAINSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
1 1504029 07-Apr Dalma Mall Installing 3Nrs of Emergency Tube rods, Emergency Light Battery 3 Nrs replaced Done 07-Apr Emergency
2 1504030 05-Apr Naeem Mall Installing 10mm Tampered Glass for Display Done 05-Apr Emergency
3 1504031 22-Apr AUD Marina Mall Installing Fire Extinguishers inside the stores Done 22-Apr Emergency
4 1504032 26-Apr IBN Batutta Mall Pantry Area Skirting replacement, Gypsum Wall replacement and Complete painting the Pantry room Done 26-Apr Emergency
5 1504033 18-AprBawabat Al Sharq Mall T5 4'Tube Complete set 4 Nrs replaced Done 18-Apr Emergency
6 1504034 28-Apr IBN Batutta Mall Pantry Area Skirting replacement, Gypsum Wall replacement and Complete painting the Pantry room Done 28-Apr Emergency
7 1504035 12-Apr Galleria Mall Drawer Raiings replaced 12 Nrs Done 12-Apr Emergency
8 1504036 11-Apr Al Jimi Mall Replacing A/C Actuator Valve and Capacitor replaced Done 11-Apr Emergency9 1504037 01-Apr Dalma Mall Fire Extinguisher Hook fixing Done 01-Apr Emergency10 1504038 15-Apr AUD Mall Fixing a Mirror by glue and Silicon Done 15-Apr Emergency
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EMERGENCY & REACTIVE COMPLAINSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
11 1504039 08-Apr Deerfield Mall 150w Halogen Complete set 1 Nrs, Railing 2 Pcs, 1 Hinge replaced Done 08-Apr Emergency
12 1504040 01-Apr Deerfield Mall T5 28w Tube Complete set 4 Nrs replaced Done 01-Apr Emergency
13 1504041 27-AprAUD Medical Centre Magnetic Door Locks 2 Nrs replaced Done 27-Apr Emergency
14 1504042 27-Apr Mirdif City Centre 70w Halogen 1 Nrs, T5 28w Tube complete set 5 Nrs, Railings 2 Nrs replaced Done 27-Apr Emergency
15 1504043 08-AprBawabat Al Sharq Mall
Railings 4 Nrs replacedDone 08-Apr Emergency
16 1504044 29-Apr Al Ghurair Centre
150w Transformer replaced, T5 28w Tube Complete set 4 Nrs, 36w Tube complete set 1 Nrs and Drawer Lock replaced Done 29-Apr Emergency
17 1504045 26-Apr Dubai Mall Sink Mixer and Connection Pipe replaced Done 26-Apr Emergency
18 1504046 30-Apr AUD Mall 12v 50w Spot Lamps 4 NRs, 21w T5 tubes 2 Nrs replaced Done 30-Apr Emergency19 1504047 08-Apr AUD Mall Sofa Inspection and Mirror Inspection Done 08-Apr Emergency
20 1504048 21-AprDubai Marina Mall 150w Halogen Lamp Transformer replaced Done 21-Apr Emergency
21 1504049 19-Apr IBN Batutta Mall T8 36w Tube Complete set 4 Nrs,36w Tube rod 3 Nrs, 150w Halogen 1 Nrs replaced Done 19-Apr Emergency
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HELPDESK SUMMARY
WORK REQUESTS BASED UPON COMPLETION OF WORKS – APRIL 2015
COMPLETED IN PROGRESS PENDING0
10
20
30
40
50
60
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MANPOWER UTILIZATION
TYPE OF COMPLAINT # OF
COMPLAINTS %
PREVENTIVE 28 57
EMERGENCY 21 43
REACTIVE 0 0
57%
43%PREVENTIVEEMERGENCY
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PREVENTIVE WORK REQUESTS COMPLETED ( APR14-APR15)
Apr-14
May-14
Jun-14Jul-1
4
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
2624
26
22 2422
2426 25
27 2729 28
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SLA VIOLATIONS• For the Month of April there was NO SLA Violation reported by RFM Team.
SLA Achieved Emergency Complains SLA Violated Emergency Complains0
5
10
15
20
25
SLA Achievement
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FINANCIAL REPORT- APRIL 15
Dalma M
all
AUD Mall
Deerfield Mall
Al Jimi M
all
AUD Medica
l Centre
Mirdif C
ity Centre
Bawab
at Al S
harq M
all
Galleria
Mall
IBN Batutta M
all
Al Ghurai
r Centre
Dubai Mall
Naeem M
all
AUD Mari
na Mall
100
450905 871
300
1430
568 600
4965
854 575
1200
2430
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THANK YOU!