iStrategy Chicago 2010 - Effectively Integrating Mobile Marketing
MLT Creative - iStrategy Chicago 2012
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Transcript of MLT Creative - iStrategy Chicago 2012
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Create Context For ContentWith B2B Buyer Personas
A presentation by Billy MitchellPresident, Senior Creative Director
@billymitchell1
We make ideas work.
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THE MOSTSUCCESSFULENTERPRISES
A GLOBAL IBM STUDY OF 17,000 CMOS:
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FOCUS ONRELATIONSHIPS,
NOT JUSTTRANSACTIONS.
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BIGGESTCMO
HEADACHE:
A GLOBAL IBM STUDY OF 17,000 CMOS:
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THE DATA EXPLOSION
“WE’REDROWNINGIN DATA”.
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OVER THE NEXT 5 YEARS
EXPECT INCREASING COMPLEXITYIN THEIR MARKETING
79%OFCMOs
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BUT ONLY
FEEL PREPAREDFOR IT.
48%OFCMOs
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THE MOSTEFFECTIVE CMOs
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FOCUS ONGETTING TO KNOW
INDIVIDUALS,NOT JUST MARKETS.
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THE MOSTEFFECTIVE CMOs
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USE CUSTOMERANALYTICS TO TURN DATA
INTO INSIGHTSON WHICH THEIR
ORGANIZATIONS CAN ACT.
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A persona isa composite sketchof a type of customeryou serve.
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Who uses contentmarketing as part
of your overallmarketing efforts?
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How many usebuyer personas toshape your contentmarketing strategy?
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How many of you included:Discussions with
Sales to develop yourbuyer personas?
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How many of you included:Conversations with your
customers to develop yourbuyer personas?
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How many of you included:Data from your CRM
database to develop yourbuyer personas?
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Since developing yourbuyer personas, how often
do you update them?
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ACCORDING TO THE CMO COUNCIL
56%OFCOMPANIES
BELIEVE THEY ARECUSTOMER-CENTRIC
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ACCORDING TO THE CMO COUNCIL
12%OFTHEIRONLY
CUSTOMERS AGREE
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Your company,and mine could looksomething like thisto our prospects:
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YOU’RE NOBODY TO ME
I may have heard of your company,but I have no opinion or affinity.
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SOMEWHAT ACQUAINTED
I may have had exposure to yourcontent or brand in some way.
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I’M FAMILIAR WITH YOU
I know who you are, but I'm not yetsure you're relevant to my needs.
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I KNOW YOU
I've discovered you may have insightsI find valuable so I'm paying more attention
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I RESPECT YOU
I'm following your blog or havesubscribed to your newsletter because I see
consistently valuable ideas.
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I LISTEN TO YOU
I'm now on the lookout for your contentand have shared your stuff with my network.
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I LEARN FROM YOU
I'm in conversations with your salespeopleto see if you can really help me.
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I’M A CUSTOMER
I've decided you bring enough value to thetable that I'll invest in having you help me solve
my problems. I think I can rely upon you.
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I’M AN ADVOCATE
You've proved your value and I'm so enthusiastic,I think others should have you help them —
and I'm proactively sharing my praise.
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In B2B, it’s oftenmore than one person
doing the buying.
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Three categories to focuson with personas are:
objectivesorientation
(and then) obstacles
1
2
3
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The person who makesthe final decision may notbe a persona candidate.If they are only holding the purse strings,then you may be wasting your time.
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Some say B2B is notdifferent than B2C becauseit’s all P2P.
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But it is very different.
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B2C buying decisionsare driven by lifestyle.
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B2B buying decisionsare driven by livelihood.People’s jobs are at stake.
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B2B personas recognize that theprospect’s professional standingand priorities will hold additional
sway over what catches theirattention when it comes time to
solve a business issue.
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B2B persona information will vary but can include:
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STATUS QUO
B2B persona information will vary but can include:
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STATUS QUOSTRATEGIC BUSINESS & CAREER GOALS
B2B persona information will vary but can include:
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STATUS QUOSTRATEGIC BUSINESS & CAREER GOALS
PREFERENCES & AVERSIONS
B2B persona information will vary but can include:
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STATUS QUOSTRATEGIC BUSINESS & CAREER GOALS
PREFERENCES & AVERSIONSINFLUENCERS
B2B persona information will vary but can include:
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STATUS QUOSTRATEGIC BUSINESS & CAREER GOALS
PREFERENCES & AVERSIONS
COMPETITIVECONSIDERATIONS
INFLUENCERS
B2B persona information will vary but can include:
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STATUS QUOSTRATEGIC BUSINESS & CAREER GOALS
PREFERENCES & AVERSIONS
COMPETITIVECONSIDERATIONS
INFLUENCERS INFORMATION,SOURCES & SEARCHES
B2B persona information will vary but can include:
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My agency, MLT Creative created a tool for making personas that
we collaborated on with our mentor on the subject, Ardath Albee.
Ardath is the author of eMarketing Strategies for the Complex Sale.
She consults with enterprise level clients on
persona development and with her permission
I’ll share an example from her book:
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The best way to wrapyour mind around a B2Bpersona is to take a lookat one.
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Let’s take a look at thefictional persona of Gloria.
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Manager of ProductDevelopment at WhizBang 3X
Gloria Miller
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Can you see how you’d be able to help Gloria if you
knew all about her situation and offered a delivery
system that would match her goals?
Before you think, “yeah, but I’ll never get close to
knowing Gloria’s situation,” consider the following
possibilities for how you might know enough to get
a good handle on this information.
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The type of informationneeded to build personasis available, the challengeis connecting the dots.
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It’s important toremember that personasevolve and change alongwith their environments.
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You should not createa persona and then neverrevisit it for tuningand tweaking.
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You must be diligent aboutmonitoring related changesand advances and updatingyour company’s personasas warranted.
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We all know our companies, our products,
our solutions. We are given these corporate message
briefs or brand positioning documents or whatever
they are, and what we need to do is take a look at
those and say, “OK, from this persona’s perspective,
how the heck is this relevant, where is the relevance
and how can we help transition that into more of
a relevant story and make it apply to something that
engages with the persona?
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B2B buyers don’t wantto be sold with massmarketing, they wantto be informed.
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They want yourhelp not your hype.
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www.UpCloseandPersona.comThank You.
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We make ideas work.