MIT’s EHS-MS Training System

MIT’s EHS-MS Training System

Pam Greenley, [email protected]

Laurie Veal, [email protected]

MIT EHS Office

MIT EHS Office04/20/232

Outline

• Components

• Training Needs Assessment

• Training Metrics

• Training Roles

• Training Support

• Future


The EHS-MS Training System

Trainee Log-InTraining Needs

AssessmentWeb Course

Delivery

On-line Classroom Course Sign-up

Course Completion

Other Training Req.Completed

Central Training Records Database


Training Needs AssessmentDetermining Training Requirements

• Self assessment

• Job title

• Academic class

• Special Group


Self Assessment - Selecting EHS Activities/ Linking to Training

• Use potentially hazardous chemicals in a lab• General Chemical Hygiene - initial

• Lab Specific Chem Hygiene- annual

• Read Chem Hygiene Plan – initial

• Managing Hazardous Waste – annual

• Department customization


Top 5 EHS Activities(7800 total people, 2000 this FY)

EHS Activity Number Selected

Use Chemicals in Lab 4022

Use BL1, BL2, RNA/DNA 1678

Ergo Eval of Computers 1257

Research w blood 816

Use Ionizing Rad in Lab 727


Training Needs Assessment Accuracy

• “Work in a noisy environment” – 16% over reported (13/80)

• Radiation safety – 25% of those who took course did not select EHS Activity (1 Dept)

• How many people have not taken needs assessment but need to? Estimate 300 people


Communication of Training Metrics

• Ongoing – Dept. Assessment Report gives PI and lab group training completion rates• Coord and LC can look at dept metrics anytime

• Should look at least 2x/yr before inspections

• Special• External audit- Reps, PI’s, Dept.heads, Asst. Deans

• Balanced Scorecard Initiative – course focus

• Sensitivity


Do E-Mail Reminders Work?


Effect of EHS-MS on EHS Training

0500

100015002000250030003500400045005000

pre EHS-MS

Pilot 2004 - 1st 2nd 3rd 2007- 4th

# Trained Haz Waste


EHS Training Activity - # Seats/yr.

Web-based 7061 30%

Classroom 16,482 70%

TOTAL 23,533


Activity EHS Office

EHS Coord

EHS Rep

Getting new people to complete TNA

X X

Checking accuracy of TNA

X X X

PI Training X X XLab Specific Training

X

Training Reconciliation

X X

Training completion metrics

X X

EHS-MS Training Roles


Training Technology Support

• The cost of ownership for the EHS-MS Training System includes ongoing technical support• Internal = 1-2 FTEs

• MIT IS&T = 1 FTE


Internal EHS Training Technology Support Requirements

User Assistance

IS&T Coordination

Support Classes

Metrics / Reports

Web Support

Debug / Test


EHS Training Triage

• 44% of all email requests for assistance received by the EHS Office request tracking system are training technology questions:• Browser settings

• MIT personal certificates

• Automated email notifications – turning off or clarifying training requirement

• Credit for classroom training


IS&T EHS Training Support Requirements

End UserSupport

ApplicationDebugging /FixingData Integration/ Feeds

SystemCustomizations /Enhancements


Training Metrics Reports

• Metrics reporting is resource intensive.

• Special performance / metrics reports had to be developed.• .25 - .5 FTE for EHS Training reporting


Automated Training Reports

• Investments in custom automated reports :• BrioQuery Training Dashboard

• Monthly Training Metrics Report

• PI Assessment Report

• Just in time Training management reports for trend analysis and continuous improvement.


Tech Support Lessons Learned• In tech support, no question or issue is too

trivial.• It may be an indicator of a larger problem.

• Browsers are the Achilles Heel of training delivery.

• Users prefer a phone call .

• Same day response is expected.

• Automated, web-based training reports have a big impact in the local labs.


The Benefits Outweigh the Costs

• MIT’s EHS-MS training automation is powerful and effective

• Rewards and resources are in balance

• 2 - 3 FTEs per 7,800 EHS-MS training users is a sound investment.


Future Training Focus Areas

• Drop/Add/Refine EHS activities

• Better integration of Training Needs Assessment data with EHS Office Programs

• Training efficiency

• Continue to clarify roles and responsibilities

• Training effectiveness- User Centered Learning

MIT’s EHS-MS Training System

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