Mitel Networks

Unique Unified Communications Technologies

November 2009

04/07/23 slide 2Mitel | Confidential

Mitel – Who We Are 35+ year pedigree; >400,000 customers and 20 million users in 90 countries through

100 direct offices and 1400 Business Partners #3 SMB in USA. #1 in Enterprise in UK; #2 in EMEA A Partner committed to providing a tailored user-centric solution that will maximize

your return on investment. Commitment to Green Technologies – Lowest Power Consumption of ALL major

competitors; Reduction in Packaging Materials; Industrial Recycling Partnerships

04/07/23 slide 3Mitel | Confidential

Mitel – A Unique Partner

Develop, Design, Manufacturer, Sell & Support Network Services Provider of Local, LD, Internet, MPLS Data Hardware – We Design, Sell, Install and Support Finance Division - Mitel Direct Leasing (we own the paper) CommSource Division – 3rd Party Certified Partners, In-House Product Managers,

Mitel Directly Supported

One Point of Contact; 1 Number to Call;One Point of Contact; 1 Number to Call;

One Mitel SolutionOne Mitel Solution

04/07/23 slide 4Mitel | Confidential

MitelA Global Company

Vancouver

Rio de Janeiro

Hong Kong

Sydney

Dubai

Milano

South Africa

Saudi Arabia

Singapore

Over 100 offices 1,400 channel partners

400,000+ customers

London

Paris

Wales

Madrid

Utrecht

Mexico City

San JuanPhoenix

Costa Mesa

Chicago

AtlantaNew York

Ottawa

Toronto

Click for detailed US coverage

Dusseldorf

04/07/23 slide 5Mitel | Confidential

Seattle

Portland

Sacramento

Los Angeles

Reno

Las Vegas

Denver

Phoenix

Tucson

El Paso

Dallas

Austin Housto

n

Kansas City

Sioux Falls Milwaukee

Cedar Rapids

Columbia

St. Louis

Little Rock

Memphis

Nashville

Atlanta

Orlando

TampaFt.. Lauderdale

Louisville

Chicago

Indianapolis Cincinna

ti

Columbus

Charlotte

Greenville

Winston-Salem

Richmond

Philadelphia

Boston

Albuquerque

NYC

New Jersey

San Francisco

San Diego

San Antonio

WDC

Santa Fe

Akron

Minneapolis

Anchorage, AK

Hawaii

Mitel Service Locations

Mitel – US Nation-wide Presence

04/07/23 slide 6Mitel | Confidential

Consistent Exceptional Customer SatisfactionService/AMC Survey Results

Average 96.7% End-Customer

Satisfaction

04/07/23 slide 7Mitel | Confidential

Mitel DataNetData Networks

For your business LAN and WAN– Data, Wireless and VoIP

Services, Products, Devices and Solutions– Network Assessments– Peripherals– PCs, Laptops, Servers– Switches– Network Security – products, devices,

solutions– Traffic Management Products– Wireless Solutions– Disaster Recovery Solutions

04/07/23 slide 8Mitel | Confidential

Mitel NetSolutions®

Wide Area Networks (CLEC Services) Complete local, long distance, Internet

access & complex data network offerings

Industry leading customer support

Local, regional, national & international solutions

Solutions include:– Local services – PSTN & SIP services– WAN technologies – MPLS, VPLS, Optical Ethernet– Hosted solutions – Network

management, Audio & Web collaboration

04/07/23 slide 9Mitel | Confidential

Mitel CommSource®

Third Party Products

Procurement Made Simple

Commodity Products Installation Equipment Power Protection Battery Backup Headsets Overhead Paging

Equipment Specialty Telephones IP Appliances

Application Products IVR Solutions Video Conferencing Healthcare / Nurse call Emergency Response

Systems Call Recording / Logging Premise Wireless Campaign Dialers / CRM Video Surveillance

&

>4000 Products through 85 Leading Industry Vendors

04/07/23 slide 13Mitel | Confidential

Mitel Managed ServicesTotalSolutions®

TotalSolution Portfolio– Full maintenance service and product

warranty – Fixed rates on common equipment used

for expansion– Fixed migration pricing– System upgrade flexibility through

recasting (term extension)– Core software upgrades included– Risk of loss coverage provided– Disaster recovery plan– On-going training included– Semi-Annual Business Application

Review– Annual Network Assessment– Guaranteed renewal option at end of

term

A long-term service agreement covering equipment, support, and lifecycle management.

One monthly payment.

04/07/23 slide 14Mitel | Confidential

Incubating Innovation

04/07/23 slide 15Mitel | Confidential

Partner FocusHP ProCurve Best of breed network/voice offering

Microsoft LCS to OCS to Exchange 2007 & beyond

Sun Microsystems Desktop/Data Center virtualization

VMWare Expansion of virtualization market

IBM and HP Mitel MCD on Industry Standard Servers

Strategic Partners

04/07/23 slide 16Mitel | Confidential

Fall 2004

Transition from TDM PBX switching to IP Real Time O/S to Open O/S (Linux) Support for Industry std Server HW (SUN, IBM, HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)

TDM to VOIP

RT O/S to Open O/S

Industry HW Support

SW Based Call Control

Desktop Virtualization

Data Center Virtualization

Mitel Business Communications LeadershipDeveloping the Future

04/07/23 slide 17Mitel | Confidential

Corporate data center fit for Enterprise customers

– Support non real-time communications applications

Consolidated platforms for SMB

– Embedded use of virtualization enables co-residence of Mitel applications

Corporate data center fit for Enterprise customers–Real-time applications –

specifically engineered, hypervisor ready.

Consolidated platforms for SMB or Branches

– Co-resident virtualized UC applications and third party communication enablers from leading vendors

– Pre-engineered single server solutions optimized for small-mid size businesses

MCDOS

UC Applications – Commercial VirtualizationToday

Reduces costs, enhances data center fit & supports

business continuity

Server Hardware

Server Hardware

Virtualization layer

Other Virtual Appliances

EmgrOS

UCA SRV

OSCISOS

Server Hardware

UC Apps

OS

VirtualizationOS

MSG

COL L AB

MGMT

MBLTY

SPEECH OS

CIS

OS

3rd

Party App

Tomorrow

04/07/23 slide 18Mitel | Confidential

MCD MCD MCD MCDMCD MCD MCD MCD

Custom Virtualization – Real time Optimization

Virtualization technology leveraged to provide software portability

– Identical Software used across many platforms

Concept extended to replicate instances– Industry power curves used to drive

capacity

Ideal Data Center Fit for Both Enterprise and Service Providers

– IP Telephony delivered in the CloudHigh Availability, Industry

Standard PlatformMitel 3300 ICP

Mitel Communications DirectorMCD MCD MCD MCD

Proprietary Hypervisor

Delivers platform compatibility together with Scalability and Density

04/07/23 slide 19Mitel | Confidential

Business Continuity PlanningImpact of Unplanned Business Disruptions

Power outages, IT failures, human error are most common causes of disruptions

Natural disasters, Pandemics Atlanta Summer 2008 - no gas availability in the region – employees having

difficulties getting in to work

What’s Your Strategy for Customer Communications ?

Regional OfficeNew York

Corporate CampusAtlanta

Remote Office

Customers

Corporate CampusAtlanta

Remote Office

Customers

Mobile Employees

Hot Zone

04/07/23 slide 20Mitel | Confidential

Mitel 7 Layer Business Continuity Model

VoIP was Designed to take advantage of your Network and Data Center– Resilient Failover over the WAN (ie: to your DR site or to Locally) including Call Center Agents– No costly ‘use only in event of failure’ Hardware Redundancy– Deploy VMWare Technologies (VMotion, SRM…)

Don’t Rely on Virus/Patch-prone Servers for your Communications Technologies Deploy Component Redundant Hardware (Industry-Standard Servers - even for Call Control) Leverage SIP-Trunking for built-in PSTN Resiliency Leverage Mobility applications (Hot-Desking, Any-Phone Twinning…) so employees can work

from anywhere

Corporate HQ

Regional OfficeNew York

Process

Remote Office

Mobile Employees

People

WAN / Internet

HW SW Network

Tele-workers

Power and Geography

2 13

4 & 5

67

04/07/23 slide 21Mitel | Confidential

Learn More!

Contact Us

613-592-5660 or480-961-9000