Mitel 5000

Telephones and Communications Appliances

5360 IP Desktop Telephone

The 5360 IP Phone combines a rich color display with superior acoustic sound to offer an attractive user interface, a clear voice experience, and a future-proof platform with embedded Gigabit Ethernet. Its seven-inch, touch-screen, graphic color display grants easy access to communications information, timesaving applications, and extensive features. Whether deployed on premises or remotely as a teleworker, the 5360 IP Phone delivers the full set of Mitel 5000 features directly to the desktop. The embedded gigabit Ethernet functionality enables the 5360 IP Phone to operate in a 10/100/1000 Mbps Ethernet (GigE) LAN environment and allows unconstrained gigabit Ethernet bandwidth from the network to desktops. The Gadget Sidebar (patent pending) provides the user with a quick launch tool for embedded and HTML-based applications (when available). A vertical bar that runs down the right side of the 5360 IP Phone’s display, it provides the user with the ability to quickly navigate to any application.

5360 IP Phone Gadget Sidebar Features

7-inch backlit high-resolution (800 x 480) color touch-screen display with brightness controls one-touch access to features and applications colorized display content and applications for optimum visibility and usability dual embedded gigabit Ethernet ports (LAN and PC) 48 programmable, multi-function self-labeling keys, provided in three pages of 16 keys each (for one-touch

access to speed calls, line appearances, features, and applications) six context-sensitive soft keys for intuitive access to features and functionality wideband audio ready; hardware ships with a wideband headset (7 kHz) standard peripherals and modules support: Mitel Cordless Handset/Headset, Mitel Line Interface Module, Mitel

5310 IP Conference Unit, Mitel Wireless LAN Stand 10 fixed-function hard keys: Hold, Menu, Message, Speaker, Mute, Transfer/Conference, Redial, Cancel,

Volume/Ringing/Contrast Up and Down full-duplex hands-free speakerphone operation message/ringing indicator Mute and Message keys with LED illumination for status indication 7 kHz wideband handset standard off-hook voice announce and hands-free answerback

5312 IP Desktop Telephone

The Mitel 5312 IP Phone provides access to sophisticated system features, making it ideal for Teleworker, ACD agents, and technical support staff. A full-duplex, hands-free speakerphone, it provides IP functionality with the ease and familiarity of a traditional business phone. It features a 40-character white, backlit display and programmable feature keys. The 5312 IP Phone provides users with intuitive access to sophisticated call handling and converged applications supported by the 5000 CP. When used with Mitel Unified Communicator (UC) Express or Mitel Unified Communicator (UC) Advanced, it is enhanced with presence and integration.

Features

full-duplex, hands-free speakerphone operation 16 MB of memory to support unified communications applications 12 programmable multifunction keys with dual-color LED indicators (for speed dialing, line appearances,

feature access, etc.) eight function keys: Hold, Menu, Message, Speaker, Mute, Transfer, Redial, Cancel two-line x 20-character white, backlit graphics display with contrast control and auto dimming supports remote workers support for Mitel Wireless LAN and Gigabit Ethernet stands dual-port (10/100 MB switched Ethernet) supports MiNET protocol Page Send/Receive on-hook dialing hands-free operation and answerback dedicated headset jack Do Not Disturb speed calling Call Forward Call Hold (place/retrieve) Call Transfer Conference Call Setup voice mail access with large message-waiting lamp last number redial automatic call distribution (ACD) agent support customizable center panel

hearing aid-compatible handset two-position, 35-degree tilting stand for better viewing angle wall-mountable multiple powering options (802.3af compliant) energy-efficient at 2.4 W idle mode

5320e IP Desktop Telephone

Designed for the enterprise power user, the Mitel 5320e IP Phone provides the enhanced features and functionality needed for today’s progressive enterprise professional. The 5320e IP Phone is dual-mode ready and dual-port with a large, self-labeling graphics display that gives users rapid, easy access to the features and applications enabled by Mitel IP Communications Platforms. It can be used in hands-free mode and supports hot desking and clustered hot desking as well as Mitel Dynamic Extension and resiliency.

The self-labeling display ensures information is always up-to-date. Users get superior call handling as well as user-programmable access to advanced voice communications and IP-based applications and services.

The 5320e IP Phone is ideal for enterprise executives, managers, and employees, and can be used as an ACD agent, a supervisor phone, or a teleworker phone. It includes a multitude of features including the following:

Features

embedded Gigabit Ethernet switch (supports 10/100/1000 Mb mode) wideband audio support IPv6 support backwards compatibility as 5320 IP Phone on older platform software large graphics display (160 x 320) eight programmable, one-touch, multi-function, self-labeling keys for speed dialing, line appearances,

feature access 12 fixed-function keys: Menu, Hold, Message, Speaker, Mute, Transfer/Conference, Redial, Cancel,

Volume/Ringing/Contrast Up and Down, Previous Page, Next Page three context-sensitive soft keys for intuitive feature access

full integration with Mitel UC Express and Mitel UC Advanced applications support for Mitel Intelligent Directory and Mitel Live Content Suite HTML Desktop Toolkit for applications development dual-mode ready (supports Mitel IP (MiNET) and SIP protocols) full-duplex hands-free speakerphone operation dual-port (10/100/1000 Mb integrated Ethernet switch) supports multiple languages: English, French, German, Italian, Portuguese, Spanish, Dutch, and simplified

Chinese icon buttons for global markets secure voice communication enabled by encryption Menu key provides one-touch access to embedded applications menu which includes: Call History, Call

Forwarding, Conference Unit Application, Settings, Launch PC Application, Call Info Settings: one-touch access to PBX telephone system features, User Information, Programmable Keys,

Languages Selection, Call Notification, Contrast Controls, Audio Feedback, Message Configuration Key, and PC connectivity

hearing-aid compatible handset (meets American Disability Act (ADA) requirements) and HAC-compliant for magnetic coupling to approved HAC hearing aids

wideband (7 kHz) handset (v4) supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking,

resiliency, and Mitel Dynamic Extension designed for power conservation: 4.2 W idle/5.0 W active (Gb Mode) Mute and Message keys with LED illumination for status indication off-hook call announce with hands-free answerback on-hook dialing dedicated headset jack handset, headset, and hands-free mute support Call Hold (place/retrieve) Call Transfer Do Not Disturb call forward settings (multiple) user-adjustable ringing warble and pitch conference call setup voice mail access with large message waiting lamp direct page/group page/set-to-set paging last number redial desk-mountable and wall-mountable two-position, 35-degree tilting stand for better viewing angle multiple powering options: accepts standards-based (IEEE 802.3af power compliant) power over the LAN

via spare pair to signal pair, or supports 48 VDC Ethernet/AC power wall adapter compression support: G.711, G.729a supports IEEE 802.1p/q for voice Quality of Service

5340e IP Desktop Telephone

Demonstrating Mitel’s continued focus on the user, the 5340e IP Phone delivers easy-to-use, one-touch access to many phone features and applications in an exciting next-generation desktop device. A full-feature enterprise-class telephone, the 5340e IP Phone provides a large backlit graphics display with 48 programmable self-labeling keys, six intuitive call-state-sensitive soft keys, superior sound quality with wideband audio, and a built-in HTML toolkit for desktop applications development. The 5340e IP Phone is ideal for enterprise executives or managers, hot desk users, teleworkers, and contact center agents and supervisors.

Features

embedded Gigabit Ethernet switch (supports 10/100/1000 Mb mode) IPv6 support backwards compatibility as 5330 IP Phone on older platform software large backlit graphics display (160 x 320) with auto-dimming 48 programmable, one-touch, multi-function, self-labeling keys (provided in three pages of 16 keys each)

for speed dialing, line appearances, feature access, and applications 13 fixed-function keys: Hold, Settings, Message, Speaker, Mute, Transfer/Conference, Redial, Cancel,

Volume/Ringing/Contrast Up and Down, Home Page, Previous Page, Next Page wideband audio support (G.722.1); ships with a wideband handset (7 kHz) standard Mitel peripherals and modules support: Line Interface Module, 5310 IP Conference Unit, Cordless (DECT)

Accessories, Bluetooth Module & Handset, 5610 DECT Handset & IP DECT Stand, 12-button & 48-button Programmable Key Modules (PKMs)

full integration with Mitel UC Express and Mitel UC Advanced applications support for Mitel Intelligent Directory and Mitel Live Content Suite HTML Desktop Toolkit for applications development dual-mode ready (supports Mitel IP (MiNET) and SIP protocols) six context-sensitive soft keys for intuitive feature access full-duplex hands-free speakerphone operation supports multiple languages: English, French, German, Italian, Portuguese, Spanish, Dutch, and simplified

Chinese

secure voice communication enabled by encryption embedded applications include People (Contacts), Launch Application, Open Document, Open URL, Call

Forwarding, Conference Unit Controller, Settings, Call Information, Visual Voice Mail, and Multiple Telephone Features

hearing-aid compatible handset (meets American Disability Act (ADA) requirements) and HAC-compliant for magnetic coupling to approved HAC hearing aids

supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking, resiliency, and Mitel Dynamic Extension

designed for power conservation: 4.2 W idle/5.5 W active (Gb Mode) Mute and Message keys with LED illumination for status indication Menu Key programming for easy access to PBX telephone system features off-hook call announce with hands-free answerback on-hook dialing dedicated headset jack handset, headset, and hands-free mute support Call Hold (place/retrieve) Call Transfer Do Not Disturb call forward settings (multiple) user-adjustable ringing warble and pitch conference call setup voice mail access with large message waiting lamp direct page/group page/set-to-set paging last number redial desk-mountable and wall-mountable two-position, 35-degree tilting stand for better viewing angle multiple powering options: accepts standards-based (IEEE 802.3af power compliant) power over the LAN

via spare pair to signal pair, or supports 48 VDC Ethernet/AC power wall adapter compression support (G.711, G.729) supports IEEE 802.1p/q for voice Quality of Service

8528 Digital Desktop Telephone

The Mitel 8528 Digital Telephone provides a two-line, 16-character LCD to provide critical information and enhanced productivity. Using its programmable keys, users can customize the 8528 Phone to match their work style and pace. Its built-in speaker and microphone maximize efficiency by providing users with hands-free operation and on-hook dialing. Ten fixed-function keys allow one-touch operation of popular telephony functions and settings. Styled with Mitel’s trademark ergonomic design and powered with IP-style features, the 8528 Digital Phone is a natural choice in hybrid digital/IP environments. Features

two-line x 16-character alphanumeric LCD 16 programmable multifunction keys with LED indicators (nine default and seven programmable keys for

features, personal speed calls, etc.) 10 hard function keys: Mute, Speaker, Volume Up/Down, Directory, Feature, Redial, Hold, Transfer,

Message supports optional 12-button and 48-button Programmable Key Modules (PKM), which provide a serial port

connection for a DSS/BLF unit. Supports connection of up to two PKM units for 96 additional programmable keys.

supports enhanced desktop applications through UC Express and UC Advanced hands-free operation (half duplex) dedicated headset jack speed calling (station/system) intercom calling emergency calling Call Hold (place/retrieve) Call Transfer conference calling Call Waiting Do Not Disturb

Call Forward (manual/automatic) voice mail notification (large message-waiting lamp) message handling (View/Reply) Direct Page/Group Page Group Listen Last Number Redial reminder messages call logging (up to 20 entries) stores up to 10 station (personal) speed dial numbers hearing aid-compatible (HAC) handset wall-mountable two-position, 35-degree tilting stand for better viewing angle 12-button alpha/numeric dial pad ability to easily customize Do Not Disturb messages (e.g., “In a meeting until 2 p.m.”, “Leave a message”, or

“On vacation until…”) line-powered 1 W active power consumption

Advanced Features

adjustable volume levels for speaker, ringer, handset and headset choice of ring tone Enable Background Music automatic call answer Change Display Language Return Phone to Default Operation Record-a-Call Place a Page Announcement Program Feature Keys Program DSS Keys Program Secondary Extension Keys Use Accounting Codes Enter a Remote Access Password remote feature access

8568 Digital Desktop Telephone

The Mitel 8568 Digital Telephone is ideal for executives who require efficient call-processing capabilities. It features a six-line, 16-character LCD that provides rapid access to call handling features and voice mail options. Eight menu-driven soft keys intuitively guide users through system features and capabilities. Its fixed-function keys allow one-touch operation of the most popular telephony functions and settings. Styled with Mitel’s trademark ergonomic design and powered with IP-style features, the 8568 Digital Phone is a natural choice for hybrid digital/IP environments.

Features

six-line x 16-character alphanumeric LCD with eight menu-driven soft keys 16 programmable multifunction keys with LED indicators (nine default and seven programmable keys for

features, personal speed calls, etc.) 10 hard function keys: Mute, Speaker, Volume Up/Down, Directory, Feature, Redial, Hold, Transfer,

Message supports optional 12-button and 48-button Programmable Key Modules (PKM), which provide a serial port

connection for a DSS/BLF unit. Supports connection of up to two PKM units for 96 additional programmable keys.

supports enhanced desktop applications through UC Express and UC Advanced built-in speaker and microphone for hands-free operation and on-hook dialing dedicated headset jack large message-waiting lamp in the upper right-hand corner that is visible from all angles speed calling (station/system) intercom calling emergency calling Call Hold (place/retrieve) Call Transfer conference calling Call Waiting Do Not Disturb Call Forward (manual/automatic)

voice mail notification (large message-waiting lamp) message handling (View/Reply) Direct Page/Group Page Group Listen Last Number Redial reminder messages call logging (up to 20 entries) stores up to 10 station (personal) speed dial numbers hearing aid-compatible (HAC) handset wall-mountable two-position, 35-degree tilting stand for better viewing angle 12-button alpha/numeric dial pad ability to easily customize Do Not Disturb messages (e.g., “In a meeting until 2 p.m.”, “Leave a message”, or

“On vacation until…”) line-powered 1 W active power consumption

Advanced Features

adjustable volume levels for speaker, ringer, handset and headset choice of ring tone Enable Background Music automatic call answer Change Display Language Return Phone to Default Operation Record-a-Call Place a Page Announcement Program Feature Keys Program DSS Keys Program Secondary Extension Keys Use Accounting Codes Enter a Remote Access Password remote feature access

Bluetooth Module and Handset

5360 IP Phone with Bluetooth Module and Bluetooth Handset

With Mitel Bluetooth integration, desk-bound users can enjoy the mobility, hands-free operation and features provided by Bluetooth technology. The Mitel Bluetooth Handset fits into the handset cradle of the Mitel 5330, 5340, and 5360 IP Phones. When connected to the Mitel Bluetooth Module, it provides cord-free communication as far as 10 meters (30 feet) away.

The Bluetooth Module pairs a commercially available Bluetooth device with the abovementioned Mitel IP Phones. A separately purchasable device, the Bluetooth Module fits discretely into the existing compartment at the back of the Mitel IP Phone. It supports a Mitel Bluetooth Handset as well as a vast number of third-party Bluetooth handsets from numerous manufacturers.

Each Bluetooth Module provides the following features:

supports up to six Bluetooth devices, including one Mitel Bluetooth Handset pairs with third-party Bluetooth headsets (that comply with Bluetooth 1.2, 2.0+EDR and 2.1+EDR standards)

including those with multipoint or multiuse capability supports Bluetooth headsets with Dynamic Extension Handoff feature Discoverable function enables other Bluetooth devices to find the module complies with Bluetooth 2.1+EDR power class 2 specifications

The Bluetooth Handset provides users with these features:

Initiate Call/End Call key volume control keys Mute key built-in ringer programmable Auto Speed Dial enables user to place outbound calls while mobile Speak@Ease or “0” or Secretary Speed Call LED indicators signify both connectivity and charging status six hours talk time 44 hours standby time battery recharge in three hours operating range of up to 30 feet (10 meters) (for select Mitel IP Phones) out-of-range warning tone

Polycom Spectralink 8400 Series Wireless Telephone

Characterized by voice quality, durability, and application and WLAN interoperability, Polycom SpectraLink 8400 Series Phones provide reliable enterprise-grade on-site voice mobility. Their Push-to-Talk feature enables rapid communication among groups. Their rugged design and industrial-grade over-molding maximizes the lifespan of the handset, even in industrial environments. A large display, simple user interface and four dedicated soft keys encourage user-friendliness and easy adoption. Advanced noise-suppression technology enables the phones to prevail in loud environments.

The SpectraLink 8450 Phone has an integrated barcode imager, which minimizes data input errors. Both SpectraLink 8400 Series phones also incorporate an enhanced standards-based applications interface.

Additionally, they support a broad range of Mitel call control features, wireless LANs, and infrastructures to deliver interoperability with a low total cost of ownership.

The Polycom 8440 and 8450 Wireless Telephones have been certified by Mitel at the Mitel-Approved Test (MAT) certification level as SIP extensions of the MCD and 5000 CP call control platforms. They are configured as a SIP phones and require a category “F” license per device. Their extensions can be configured in a user’s Mitel Dynamic Extension Express (DEE) routing to ring simultaneously with the user’s desk phone or any other desired end point.

They will provide with the following benefits:

Maximized staff efficiency by utilizing web-based applications with an integrated WebKit-based browser A more streamlined workflow by seamlessly connecting with on-premises peripherals via Polycom Quick

Barcode Connector (QBC) interface Instant communication using the Microsoft Office Communications R2 Instant Messaging client

Features

2.2-inch, 240 x 320 resolution graphical color display 802.11a/b/g/n radio (supports 2.4 GHz and 5 GHz dynamic band roaming) single-stream 20 MHz channel with SGI lithium-ion battery packs for up to 12 hours talk time and 120 hours standby intuitive GUI four context-sensitive soft keys five-way navigation and select control

drop/shock resistance (MIL STD 810F, method 516.5 procedure VI) dust and spraying water Ingress Protection Standard IP-64 per IEC 60529 dedicated Push-to-Talk Bluetooth Headset support onboard WebKit-based browser (JavaScript, CSS, DOM) for rich applications integration standards-based XHTML API Real-Time Location Services (RTLS): embedded RTLS beacon (Ekahau) for location tracking instant messaging support (handset-to-handset, PC client-to-handset IM support via Microsoft OCS 2007

R2 Instant Messaging) calendar – Exchange Server integration (with day and month view, and meeting reminders) integrated barcode reader (8450 only) selectable wallpaper/background adjustable display brightness backlit keypad with adjustable timeout period 10 selectable ring tones 10 selectable alert tones audible and vibrate notification options speed dial menu list contacts directory with support for 1,000 local entries call logs – minimum of 20 logged entries for each call type (incoming, dialed, and missed) emergency system-wide speed dial auto-answer and any key answer capability bundled with Polycom Productivity Suite for Corporate Directory access using LDAP and voice quality

monitoring Polycom Open Application Interface (OAI) (backward compatibility with SpectraLink OAI applications)

SpectraLink 8400 Series Accessories

The following Polycom SpectraLink 8400 Series Phone Accessories are also available to further extend mobile communications.

Speakerphone Dock

Ideal for small group conference settings, the Speakerphone Docking Base provides a full-duplex HD voice speakerphone and charging. It includes on-board mute, volume and

speakerphone controls. Its spare battery charging slot has an LED indicator for quick assessments of the charge state.

Dual Charger

The Dual Charger for Polycom SpectraLink 8400 Series Phones provides battery charging for both the desktop handset and spare battery. Ideal for desktop use, its LED indicator provides at-a-glance charge status information.

Quad Charger

The Quad Charger provides simultaneous charging for up to four spare battery packs. It is an ideal accessory for shift-work environments and high-mobility users. For convenience, it can be mounted on a table or wall.

Mitel IP Programmable Key Modules 12 and 48

The 12-Button and 48-Button Programmable Key Modules (PKMs) extend the capabilities of the Mitel 5324 IP Phone and 5224 IP Phone with additional LED indicators and 12, 48 or up to 96 additional buttons. The IP PKM Interface Module added to an IP phone allows the IP PKM 12 or 48 to be easily connected to the IP phone without an additional LAN port.

The additional personal keys can be programmed as feature keys, speed call keys, Direct Station Select (DSS) keys, or line appearance keys. Each has a line status indicator that works the same way as those on the associated telephone. They can be programmed easily through the telephone or by the system administrator.

Cordless Handset and Cordless Headset

The Mitel Cordless Handset and Mitel Cordless Headset offer unprecedented convenience and corridor mobility for Mitel 5330 IP Phone and 5340 IP Phone users. Users can communicate on their desk phone up to 300 feet (about 100 meters) from their desk.

Features

initiate Call/End Call key volume control keys Mute key built-in ringer (cordless handset) ability to place outbound calls while mobile with programmable Auto Speed Dial when off hook Speak@Ease or “0” or secretary speed call LED indicators on the cordless module, handset and headset indicate both connectivity and charging

status eight hours talk time 43 hours standby time warning tone when out of communications range support for two cordless devices (handset and headset) per cordless module integrated cordless headset functionality eliminates the need for a handset lifter DECT-based design: DECT 6.0 cordless technology provides higher quality voice transmission, density, and

less interference compared to Bluetooth

5610 DECT Handset and IP DECT Stand

The Mitel 5610 DECT Handset and IP DECT Stand for Mitel 5300 Series IP Phones offer low-cost wireless solutions for personal area mobility. The 5610 DECT handset with its illuminated color screen, gives users the freedom and mobility to move away from their desk within their office or adjacent offices. The IP DECT Stand snaps onto a Mitel IP Phone, and supports up to eight 5610 DECT Handsets.

5610 DECT Handset

The 5610 DECT Handset is a full-featured cordless SIP handset specifically designed to work with the IP DECT Stand. The phone is easy to use and requires little or no training.

The 5610 DECT Handset has a range of up to 150 feet (50 meters) for indoor use and up to 900 feet (300 meters) for outdoor use from the IP DECT Stand.

Features

supports SIP call processing functionality full dial pad with navigation keys, soft keys, answer and end keys Teleworker support Menu (OK) key provides graphical menu options for contacts, settings, messages and call logs settings let users adjust audio preferences, ringer melodies, telephony functions, call forwarding options,

and give them access to system and network settings speakerphone capable, with adjustable volumes including mute supports nine polyphonic ring tones up to eight hours of talk time/240 hours standby supports: English, French, Spanish, German, Italian, Dutch, Portuguese, Swedish, Finnish, Danish and

Slovenian DECT-based design: DECT 6.0 cordless technology provides higher quality voice transmission, density, and

less interference compared to Bluetooth call logs display up to 30 call entries (All, Missed, Incoming, Outgoing) with a date and time stamp contacts list: stores and manages personal contacts and allows the creation of speed dials for contacts and

contact groups

IP DECT Stand

The IP DECT stand is an IP DECT base station with SIP gateway functionality. It connects to the base of a Mitel 5312, 5320, 5324, 5340 or 5360 IP Phone, linking to the network through the phone’s PC port.

Features

supports up to eight handsets and three simultaneous calls supported across a range of Mitel IP Phones supports SIP call processing functionality includes a web-based configuration utility that allows installation, configuration and firmware upgrades of

the IP DECT Stand and 5610 DECT Handsets DECT-based design: DECT 6.0 cordless technology provides higher-quality voice transmission and density,

and less interference compared to Bluetooth

5310 IP Conference Unit

Mitel 5310 IP Conference Unit provides full-duplex (the ability for both parties to speak at once) advanced IP conferencing. This is accomplished through sophisticated acoustic beam-forming technology designed for meeting rooms up to 20 ft by 30 ft. The 5310 IP unit connects to the Mitel 5324, 5330, 5340 or 5360 IP Phones (sold separately), enabling the user to manage the conference through familiar telephony controls, and eliminating the need for an additional LAN port.