Mitel MiVoice Business - Best Phone System for Enterprise

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October 2015

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Business Challenges

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Global Business

MobilityBYOD

Cloud SocialNetworks

Compliance Competition

You


Requirements for Business Growth

• Profitable Growth

• Customer Experience

• Customer Acquisition

• Employ the Best People

• Reduce Risk

• Status Quo

• Disengaged Workforce

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Simple Choices

Innovation

DeviceSoftwareInfrastructure

Regardless of the size of your business or business vertical you operate in, Mitel is a clear choice.

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MiVoice Business

CloudPremise

EasyDeployment

Flexibleand Scalable

InnovativeIP Phone Portfolio

Leading Voice Application Software

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User Mobility


MiVoice Business

MICD*MITEL 3300GATEWAYS

INDUSTRY STANDARD SERVERS

MITEL 3300

CONTROLLERS

MITEL 3300

CONTROLLERS

INDUSTRY

STANDARD

SERVERS

INDUSTRY

STANDARD

SERVERS VIRTUAL VIRTUAL MULTI-INSTANCE*MULTI-INSTANCE*

MITEL MiVOICE BUSINESS – SINGLE SOFTWARE STREAM

• Purpose Built Hardware - optimized hardware for TDM and IP access and services

• Industry Standard Servers - for enhanced data center fit – including HA servers

• Virtual Appliance - fits seamlessly within virtual infrastructure enabled data centers

• Mitel Multi-Instance - addressing centralized, high-density service provider or enterprise public, private, hosted cloud applications needs

* MiVoice Business Multi-Instance requires service provider certification. See MOL or contact your Mitel Sales Associate.

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Mitel Unified Communications

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Mitel UCC / Business Integration

• Delivers customer choice for applications, IT frameworks and devices for managing voice communications

• Support heterogeneous frameworks simultaneously

• Simple to buy (Integrations bundled in UCC licensing)

• Best path to cloud with support for private, public and hybrid clouds

• Improve customer service via contact center integration

• Increase productivity and employee experience

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MiVoice Desktop Portfolio

MIVOICE IP PHONES

5304Basic Display Phone

5330eMainstream Business Phone

5340ePremium Business Phone

5324Mainstream Key System Phone

5312Entry Key System Phone

5360Executive Set

5320 / 5320eEntry Enterprise Phone

Gigabit Ethernet Stand

Programmable Key Modules

PHONEACCESSORIES 5610

DECTHandset / Stand

5607DECT HANDSETS

5604 5603

MiVoice Conference Phone

MiVOICESPECIAL DEVICES

Attendant Consoles

MiVoice VideoPhone

LineInterfaceModule

Cordless Handsets / Headset


Turnkey MiVoice Integrations

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Mitel Freedom Architecture

Single, cloud-ready software stream

Freedom from a walled-garden architecture

In-office experience, anywhere

Mitel MiVoice Businessis the Foundation to a

flexible, real-time communications

solution

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MiVoice Business



• Future-proof to evolve with your business / IT strategy

• Choose the hardware that best fits your business

• Mitel 3300 Controllers

• Industry Standard Servers

• Virtual Appliance on virtualized server

• Flexible deployment models:

• Distributed / Centralized

• Public / Private Cloud

• Hybrid


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MiVoice Business




• Fits with your existing architecture and processes, and doesn’t limit future choices

• Multi-vendor support

• Build a ‘Best-of-Breed’ business solution

• UC component and data infrastructure agnostic

• Integration with back-office applications

• Email

• CRM

• Presence and IM

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MiVoice Business




• Native mobility support for low cost and low complexity

• Twin your desk phone and mobile device – single number identity

• External hot desking turns any device into an extension of the corporate PBX

• Ring up to eight devices, so you never miss a call

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Business Value& Benefits

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Delivering the Freedom Customers Demand

Simple, but Powerful Web-based Management

Strong Business Continuity

Virtualization Leadership

Feature-rich UCC and Mobility

• MiVoice Business is available as a virtual appliance with extensive support for vCenter™ advanced management tools

• Manage UC like any other application in your data center

• Congruent applications deployment practice

• Consistent data center practices

• One business continuity plan

• Consistent management strategy

• Support for Microsoft Hyper V and VMware environments

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• Reduces time and resources needed to deploy, maintain, and make changes

• Manage multi-node network as if it were a single platform

• Role-based templates and Active Directory® integration speed provisioning

• Mitel Enterprise Manager simplifies management of large, distributed networks

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Strong business continuity



• UC is mission critical for most businesses, requiring resiliency and high availability

• MiVoice Business can be deployed in either a centralized or distributed architecture with full resiliency

• No reduced service in event of a failure – full feature transparency across sites

• For stringent uptime requirements MiVoice Business can be deployed on fault tolerant servers from Stratus (another ISS platform)

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• Deploy differentiated UCC solutions to the different roles in your organization

• MiVoice Business delivers embedded UC applications with native mobility support

• For full UC benefit, MiVoice Business integrates with Mitel MiCollab

• UC solutions for different business frameworks

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MiVoice Business

• Delivers best-in-class single software stream providingbusiness flexibility

• Differentiate with a complete virtualized communications solution - UCC to contact center solution

• Provides market leading innovation in cloud, multimedia collaboration, mobility and business applications integration

A Single Software Stream That Evolves With Your BUSINESS

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Services

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Mitel Software Assurance and Support

Access to new software releases for enhanced functionality

Access to software updates for patches and fixes

Single annual subscription at a fixed price

Access to Mitel Technical Support and online resources Exclusively for Mitel-certified Technicians; includes call-in, web ticket, and Mitel Knowledge Base database. Most often this is via the customer's Mitel authorizedPARTNER.

MAXIMIZE LIFE CYCLE VALUE IN MITEL UC SOLUTIONS

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Who isMitel

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Mitel – Who We Are

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We put customers at the center of everything we do. It’s made us a leader in our industry.

From technology to partner programs to post-sales support, we’re pioneering the way forward.

A Leader in Gartner’s Magic Quadrant for

Unified Communications

The fastest growing global cloud

communications provider

40+ years in communication

technology


Mitel – What We Do

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Help companies connect, collaborate and take care of their

customers

than 60 million users in 100+ countries across the world

Power more than 2 billion business

connections a day


Mitel – Who We’ve Helped

We selected Mitel because of the ease of deployment...and

expansion.- Jim Toy, CIO, Make-A-Wish Foundation

“

“

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Mitel – Who We’ve Helped

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Education Financial Services Health Care

Hospitality Government Manufacturing

Professional Services Media & Entertainment Retail


Choice. Simplicity. Flexibility. Value

Comprehensive UCC portfolio

to address businesses of

any size

•Simplified user experience

Deployment options to

address a range of needs

Virtualized UCC portfolio

alongside other business

applications

One of the most comprehensive

desktop portfolios in the industry

Integrated mobility

that lowers communication

costs


At MITEL we innovate with an eye toward the future – understanding that the need to communicate won’t ever change, but the ways we want to communicate most certainly will.

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#Mitel

Mitel MiVoice Business - Best Phone System for Enterprise

Technology

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