MITEL

Business Dashboard

Would you run your web site without being able to obtain data on how many unique visits

you receive, how long people stay, and where they go? No! So, why would you accept any

less with your phone system?

Mitel Business Dashboard gives you both a completereal-time and historical view of what is happening onyour Mitel communications system so that you can:

Optimize your use of both employees andsystem resources

Measure customer response to marketingand sales campaigns

Monitor employee performance and identifyopportunities for improvement

Identify opportunities for cost savings

Understand the Full Picture How many people called your business yesterday andhung up or got a busy signal? Might they have thencalled your competitor? Mitel Business Dashboard givesyou a complete cradle-to-grave view of every internaland external call on your phone system. You can viewhistorical reports or real-time activity within your entirebusiness, or focus on a specific department, team, oreven an individual employee. This information enablesyou to identify trends in calling patterns and performanceto ensure you are capturing every opportunity to connectwith your customers and suppliers while lowering yourcommunications costs.

The information you needto drive your business

Spend Less Time Making Better DecisionsMitel Business Dashboard provides a broad range ofvaluable data, but allows you to focus on your businesspriorities by filtering out information that isnt relevant.Reports are fully customizable and are delivered to you ina familiar and easy-to-understand interface. Reports canbe scheduled to run at set intervals and can be easilyshared with your colleagues via email or web sites.Removing these administrative tasks allows you to focuson whats most important growing your business.

Maximize the Return on Your Marketing DollarsYou cant manage what you cant measure and MitelBusiness Dashboard gives you the information you needto measure the effectiveness of your marketing campaignsso you can better manage your marketing spend. You cantrack phone responses to advertising campaigns by eachplacement, to calculate your cost per lead for each ad.Ultimately, this gives you the knowledge you needto better control your marketing spend and providesleverage in the negotiation of future advertising rates.

Accelerate ProductivityImprove employee productivity by providingthem with the ability to control calls right from theircomputer desktop. Mitel Business Dashboard optionallyoffers productivity tools that enable employees to makecalls, place calls on hold, and conference in additionalparties right from their desktop. In addition, bothinbound and outbound calls can be screen popped,displaying caller details from your company database.Calls can be handled more efficiently and callers canbe answered by name adding a personal touch.

www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the dateof its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as aresult of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

Copyright 2009, Mitel Networks Corporation. All Rights Reserved. GD 898_3644 PN 51014604RA-EN

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