MISSOURI GAS ENERGY, A DIVISION OF LACLEDE GAS

Comprehensive State Energy Plan – Public Meeting #3

Joplin, MissouriOctober 14, 2014

Ray Wilson

Joplin TornadoMay 22, 2011

Gas System Issues Resulting from Joplin Tornado

Joplin Tornado

Joplin Before and Immediately After

St John’s Hospital

Summary of Destruction

1/3 of Joplin Sustained Damage from EF-5 Tornado

Path 1 mile wide and 7 miles long through center of town

Death toll - - 161 lives Major damages to infrastructure

Abandoned 54,000 feet of gas main 3,365 individual service lines

MGE Emergency Response

Critical (Initial Stages) 5/22-23/2011

Broken Risers – Damaged Regulator Stations Calling in Employees Debris blocking roads Loss of Street signs and Landmarks Dead and injured residents Communication problems Interaction with Emergency Personnel

Critical (Initial Stages) 5/22-23/2011

Assessing magnitude of damage Bringing in additional workers Dividing damaged area into grids Decision to shut off sections of system Dealing with severe weather after tornado

Critical Planned Stage 5/24-6/11/2011

Handling emergency leak calls Printing wall map of affected area Abandoning main in heavily damaged area Street by street surveys to abandon services Interaction with agencies

FEMA SEMA National Guard Corps of Engineers State County City

Critical Planned Stage 5/24-6/11/2011

Continual assessment of damage Bringing in additional company and contract

workers Feeding and housing an army of workers Using Jasper County tax maps to assist in

planning Staying ahead of debris removal Acquisition of material

Technical Complications

Communication nonexistent for several hours

Limited success using 2-way handheld radios

Extended response time Widespread street blockages Downed power lines Debris Destroyed vehicles

Lack of traffic signals, street signs, house addresses and local landmarks

Technical Complications

Limited capabilities on in-truck terminals Heavy workload

Crisis Management/Workforce Management

Total loss of electricity to Joplin Service Center Backup generator guaranteed work continuity

Initial loss of communications for several hours immediately following tornado

Determine Scope Damage Job Tasks Implement plan

Determine necessary manpower

Crisis Management/Workforce Management cont’d

Arrange transfer for rotating shifts Lodging

No hotel rooms available Food

Many restaurants destroyed Assign employees to arrange minimum 2

meals per day for work force Employee assigned at City of Joplin

Command Center Relay information to MGE and Corp of Engineers

Invaluable resource

Critical –Organized Clean-up 6-11 to?

Avoiding further damage Demolition crews Clean-up crews

Ongoing Customer Service Temporarily opening Joplin Office Demolition Permits Billing Issues Collection activity

Critical –Organized Clean-up 6-11 to?

Re-establishing service Turning on systems that have been shut off Running new main Running new services

Financial loss to MGE Labor and material cost Loss of revenue Regulatory Issues Customer Perception

Critical –Organized Clean-up 6-11 to?

Avoiding loss of customers in rebuilding phase Being responsive to rebuild time frames Help customers rebuild quickly and better---

MGE energy efficiency initiatives

Crisis Management/Workforce Management cont’d

Placement of two MGE Supervisors 24 hours a day Construction and Maintenance Inspection and Service

Establish MGE contact for a solid path of communication FEMA Corp of Engineers City of Joplin

Ensure protection of undamaged facilities

Crisis Management/Workforce Management cont’d

Fleet Servicing Requirements Regular vendor’s business destroyed Select new vendor

Ruined/flat tires numerous times daily Central Warehouse deliveries Provided Tetanus and Hepatitis

vaccinations to employees Counselors brought in for employees

Mapping of Damage

Record Keeping cont’d

Organize and Disperse Workforce Collect data of abandoned main and

services Timely entry of data in computer to

ensure accuracy Updating computer based mapping to

maintain accuracy

Regulatory Compliance Issues

Most Code Compliance Requirements complete prior to tornado

Balance completed within required time frames MPSC Staff visited Joplin Service Center

occasionally to observe Overall Damage MGE’s progress

MPSC Annual Audit was postponed until January, 2012

Audit results indicated Zero Areas of Probable violations and four Areas of Concern

Academy Sports-17th & Range Line

Walgreen Drug Store20th & Range Line

Chick-Fil-A-21st & Range Line

The Home Depot20th & Range Line

Multi-Unit Apartments-22nd & Connecticut

Multi-Family Government Housing-15th & Michigan

Church-21st & Indiana

Dentist’s Office, Old St. John’s Hospital- 26th & Picher

Dude’s Daylight Donuts/Cupcakes by Liz23rd & Main St.

Edward Jones Investments21st & Connecticut Ave.

7 Extreme Home Makeover Homes25th & Connor

7 Extreme Home Makeover Homes25th & Connor

Cunningham Park26th & Maiden Lane

Cunningham Park26th & Maiden Lane

Cunningham Park, Old St. John’s Hospital26th & Maiden Lane

Old St. John’s Hospital26th & Maiden Lane

Interim Mercy Hospital28th & Picher

New Residential Home

New Medical Offices-32nd & Maiden Lane

LESSONS LEARNED

• Logistic Planning for Employees• Contacts for Vendors• Communication Capabilities • Navigation • Advance Coordination with Emergency

Responders