missionvision&values

Show compassionWe show empathy and act with concern foreach other.

Provide care and service basedon best practicesWe are committed to evaluating the latestresearch and implementing best practices.

Build trust We gain confidence and trust by providingan experience that is professional, reliableand accessible.

Demonstrate our belief in aworld of possibilityWe strive to inspire hope and positive self-esteem by demonstrating optimism and a willing attitude.

Act with integrityWe are guided by the highest ethical standards and committed to providing honest information and protecting therights of our clients, families, volunteers and staff.

Continually develop and evaluate We continually develop and evaluatenovel treatments and technologies thatwill improve quality of life for clientsand families.

Work togetherWe bring together clinicians, scientists,clients, families, and other stakeholdersto think carefully about challenges andto develop creative solutions.

Help each other learnWe encourage all staff and students to ask questions and to participate in programs and discussions that challengeour thinking and help us to achieve our best.

Aspire to be an internationalleaderWe use best evidence to make improve-ments and have the courage to exploreand develop new ideas and technologiesthat will promote participation and inclusion for children with disabilitiesaround the world.

Influence changeWe take action to influence system capacity, policies, and attitudes to bringus closer to a world of possibility.

caring

inn

ovat

ion

Providing exemplary care and service, we are dedicated to enhancingthe quality of life of clients, families, volunteers and staff

To achieve the value of caring we:

Fostering a culture of inquiry and innovation, we aspire to lead the way inclinical care, education and research in the field of childhood disability

To achieve the value of innovation we:

Foster a safe environment We put the safety of our clients, families and staff first.

Promote a culture of accountabilityWe are accountable for our performanceto our families, within our teams, acrossthe hospital and within the health-caresystem.

Drive to continually measure andimprove our processes We strive for continuous quality improvement by measuring, evaluatingand making changes to improve how we do things.

Are committed to the best evidence available We use the best evidence available toguide our work and identify opportunitiesto address gaps in knowledge.

Align our effortsWe articulate a shared vision and collaborate to reach a common goal.

Treat clients and families with respect We respect the individuality and dignity of eachclient and his/her family.

See strengths in one anotherWe identify strengths and possibility in every client and family and make no assumptions.

Respond with flexibility We are committed to the needs, beliefs, and cultural values of individual clients and their families and offer choices.

Provide support We support clients and families while in care, during transitions, and through difficult situations.

Share knowledgeWe commit to share information in a timely fashion that will equip clients and their families to make choices and participate in their own health care.

Commit to partnershipsWe value the unique knowledge and experience of clients and their families and encourage theirinput in decision making.

Promote teamworkWe are committed to working in partnership withclients and families as equal members of thehealth-care team.

gexcellence

reApplying the principles of partnership, respect and communication,we are committed to a family-centred approach in all we do

To achieve the value of client and family centred care we:

Striving for excellence, we are committed to safety, accountability,evaluation and continuous quality improvement

To achieve the value of excellence we:

client & familycentred care

Communicate clearly and oftenWe share information transparently and respectfully and make ourselves availableand approachable for clarification anddiscussion.

Take responsibility for our rolesWe take ownership of our roles and fol-low through on our commitments.

Open our mindsWe recognize our partners’ diversestrengths and abilities and we are openand receptive to a variety of ideas andinput.

Plan togetherWe make plans as a team to ensure everyone has a voice and understandswhat is expected.

Celebrate our achievements togetherWe recognize achievements made possible through collaboration.

Listen to understand We actively listen and are responsive tothe needs and wants of others.

Recognize contributions and roles We value the contributions of others, and recognize the important role everyone plays.

Communicate with each other We are open, honest and offer explanations for our actions.

Use a collaborative approach We work together as a team and resolve issues in a direct and timely way.

Create a supportive environment We are fair, flexible and willing to helpeach other.

Show courtesy We are friendly, polite and considerate.

Embrace diversity We consider different perspectives andare attentive to the dignity of others.

Value each other’s time We are prompt and follow through with what we say we are going to do.

espect

partnership

Embracing diversity we seek to empowerpeople and treateveryone with empathyand respect.

To maintain a respectfulenvironment we:

Working in partnershipwith clients, families,staff, volunteers andkey external partners,we take a team approach to clinicalcare, education and research

To achieve the value of partnerships we:

150 Kilgour Road, Toronto, ON M4G 1R8 T 416-425-6220 | E info@hollandbloorview.ca | www.hollandbloorview.ca

CaringProviding exemplary care, we are dedicatedto enhancing the quality of life of ourclients, families, volunteers and staff

ExcellenceStriving for excellence, we are committedto safety, accountability, evaluation andcontinuous quality improvement

Client and Family Centred CareApplying the principles of partnership, respect and communication, we are committed to a family-centred approach in all we do

InnovationFostering a culture of inquiry and innovation, we aspire to lead the way in clinical care, education and research in the field of childhood disability

PartnershipWorking in partnership with clients, families, staff, volunteers and key externalpartners, we take a team approach to clinical care, education and research

RespectEmbracing diversity, we seek to empowerpeople and treat everyone with empathyand respect

VisionA World of Possibility

MissionHolland Bloorview Kids RehabilitationHospital provides specialized programsand clinical care for children and youthwith rehabilitation and complex careneeds to enable them to participate in life to the fullest. We are Canada’sleading pediatric rehabilitation teaching hospital, dedicated to beingat the forefront of clinical care, research and education. As a key resource for Ontario, we are committedto partnerships to build clinical, academic and community capacity toenhance the quality of life for childrenwith rehabilitation and complex careneeds and their families.

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