D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

Eight years ago we continued to further contribute to the history of Tokheim by establishing a new Tokheim Company, with headquartersin Paris. It has been a very successful and exciting team story, whichhas allowed us to continue to provide best value, innovation and high

quality solutions to our customers.During this period, our revenue grew (organic and through acquisitions)

from 329M€ to 590M€ for the year ending April 30th 2011. By any industry standards, this level of growth is an exceptional achievement.

Our headcount went from 2500 to 5277 during this period, meaning that today we are by far the largest employer in the world in our business.More importantly, during this period, we have focused on the development and expansion of our company cultureand vision, based on the dedication of our employees to deliver a continuously high-level of customer satisfaction.

In the last two years, our business has been impacted by the world crisis, our customers have understandably hadto delay investments in some countries, Major Oil companies have divested part of their European networks andthe market we operate in has become highly competitive and aggressive in which to keep business. However,since January 2011, we have seen signs of recovery in several countries, Germany primarily. Despite this environ-ment, Tokheim has once again increased its business revenues on the previous year:• Dispensers: mainly in China, Germany and Eastern Europe and with the award of 100% of the Shell businessthroughout Europe.• Systems: we have extended our market coverage and are now present in 48 countries, including 6 in Asia andhave started to deliver Systems and Payment solutions to Shell in Scandinavia.• Service: we have also expanded, gaining the service business for Shell in Germany and with Tamoil in Italy andSwitzerland.• Construction and project management: our business grew in France and Eastern Europe.

The Tokheim business model of providing direct sales and service divisions in 30 countries has clearly allowedus to react quickly and adapt to the changing business environment. The divesting of segments of the MultinationalOil Company networks has conversely led to a growth in the size of regional oil companies and the independentmarket. We have very well established long term working relationships with these groups, and our local teamsare able to understand the unique requirements and solutions required in these markets.

In the coming years, we will continue our efforts with consistency in the same directions, clearly defined inour company plan.In addition, we are going to put a special focus on the following subjects this coming year:

• HSSE: We are already very professional in this area but we know that our customers and our employeesunderstand the objectives of goal «zero accidents» and we will strive to achieve this. Our commitmentto this part of our business has lead to three awards this year alone in France, Germany and the UK.

• Quality & Efficiency: we believe that lean empowerment of all our employees effectively deliversa better quality to our customers; we need to continue our efforts to stay ahead of our competitorsin this domain. The best “TCO” (Total Cost of Ownership) is and will remain a key to our success.

• Innovation: our recent development of a new global meter (TQM) is now leading the marketin terms of accuracy and our new calculator (TQC) will provide an efficient protection against

fraud as well as deliver a highly flexible and future platform on which to provide new applications.

Many thanks to our very loyal customers and dedicated employees; we will continue toprogress with success for and with you.

Patrick BerthonPresident and CEO

Tokheim Group S.A.S.

CUSTOMER NEWSLETTER

SUMMER 2011

In this issue:Page 1• Patrick Berthon MessagePage 2• Tokheim Fuel Dispensing contract awarded by Shell

Page 3• New Commercial Fleet Offering launchedPage 4• Alternative Fuels ProductsPage 5• Tokheim Italy retains Shell maintenance contract• Safety Awards in Germany, France and the UK.Page 6• Shell Brunei selects Tokheim• Global Sales Meeting in ParisPage 7 - News Products• SafePay launch• SmartFuel install base continues to growPage 8-9 - Case Study• Unmanned gets green light in Ireland Page 10• Tokheim and Shell begin GSSP deployment in Norway• Spain and Cooperativas AgrícolasPage 11• Flow Web attracts over 100 UK stations• New EMV certifications in the UK and SpainPage 12• Social Media Platforms• Trade shows & Dates for your diary

Message from the President

For more information, click 'Latest News'on www.tokheim.com

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

Tokheim is delighted to announce that it has been selected as a global supplier of fueldispensers for Shell service stations. The implementation of the agreement, which willrun until 2016, has already started with the first successful installations in the Benelux,Germany, Italy and the UK.

Patrick Berthon, President of Tokheim, says, “We are very pleased to have been awarded this contract by Shell. It demonstrates the trust that is placed in the qualityand innovation of our products by our customers at a global level. Tokheim see thesupply of the Quantium dispensers to Shell as a part of the partnership process andwe are fully committed to achieving an excellent level of support for them. We currentlyhave a network of direct Tokheim Sales and Service Divisions in thirty countries whowill ensure that the project runs seamlessly for Shell.”

He added, “Tokheim’s Quantium 10 dispenser series is the result of years of high quality engineering effort. We feel its reliability is matched by its innovation. Tokheim’s high accuracymeter meets the most stringent quality standards and plays an important role in the overall reduction of the total cost of ownership for our clients. Other components such as Tokheim’s revolutionary calculator, plus our payment and media solutions will provide the ideal environmentin which to further develop future forecourt standards.For many years Tokheim has been driven by a culture of quality assurance and continuous improvement initiatives. Tokheim’s ability to offer a robust and reliable product supported by avery strong service organisation enables Shell and its partners to benefit from long-term efficiencies and an improved customer experience.”

Tokheim has a long-standing relationship as a strategic partner of Shell’s. Tokheimrecently entered into an agreement with Shell as one of its global suppliers in retailautomation for the Global Site Systems Programme (GSSP). Caroline Taussig, ShellRetail Engineering General Manager, said, “Tokheim has worked effectively withShell Retail over many years. We are delighted that the outcome of the global dispensers tender will further leverage this relationship, which now covers the supplyof dispensers, site automation and fuels system maintenance in many countries.”

Tokheim aims to be able to offer their customers a complete and flexible solutionwherever in the world they operate. The Company has expanded their solutions,

to provide customers the ability to choose from the widest selection of productsfor the forecourt through to construction and project management of full site

developments. Today Tokheim is the world’s largest supplier of support services in the fuel retailing market, with around 40,000 stations selecting

Tokheim as their service partner of choice.

Tokheim awarded Fuel DispensingEquipment Contract by Shell

International Petroleum CompanySix-year agreement to supply fuel dispensers to

Shell’s European service station network

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Tokheim, famous for its achievements in the fuel-retailing sector, has announced that it is launching a range of new products andspeciality services for the commercial fleet marketplace. A multimillion-euro investment in research and development plus a new dedicated team of commercial experts will now provide specialist products and services worldwide. The new suite of products, calledDiaLOG, has been designed with commercial fleet customers in mind; these include transport and bus companies as well as theemergency services.

Remco Rengers, Business Development Manager Commercial Fleet, says, “In the world of retail petrol stations, Tokheim is wellknown for delivering and maintaining high quality petrol dispensers, POS and payment solutions. Building upon this experience, wewill now also offer turnkey solutions for the commercial fleet sector. Although we have strong experience at a local level, it is the first timethat Tokheim has launched a true Europe wide range of products andservices specifically tailored for commercial fleet. Our new model alsobenefits from the synergies with our pan-European maintenance, serviceand construction network.”

DiaLOG is at the heart of Tokheim’s commercial solution. LeveragingTokheim’s knowledge in payment and security, DiaLOG is set to becomeone of the most advanced fuel management systems in the sector. It provides improved benefits to customers through scalable options, industry-renowned quality plus the back-up of the world’s largest serviceand maintenance network in the industry. Easy-to-use software allowsclients to manage their fuel effortlessly. Additional features include thepopular vehicle identification solution, SmartFuel, which is designed forfleet and transport companies wishing to reduce fuel loss and improvetheir overall efficiency.

The DiaLOG product range includes fuel dispensers; seen as some of the most advanced in a sector that is typically supplied by smaller, local pump manufacturers.The components include Tokheim’s core meter, pump and calculator platforms asstandard – these are the same products that provide proven and trusted accuracyto the world’s largest oil companies. Alongside its offering of a range of diesel dispensers, Tokheim also provides solutions for alternative fuels such as biofuels,LPG and CNG. The Company completes its dispenser suite through a range of AdBluedispensers and containers that are fully compliant with the very stringent qualityrequirements set by ISO 22241.

Jean Chikly, Tokheim Dispensers General Manager, confirmed that it is not just systemsand dispensers that Tokheim will be providing, and he outlines that a large investmenthas taken place in people and services. He says, “We already have a very strong teamof project managers globally in Tokheim. We have added additional expertise to ourlocal divisions to ensure that customers can have full peace of mind when selecting Tokheim for turnkey commercial fleet projects. The DiaLOG software and dispenser products also benefit from a wealth of expertise in our European manufacturing plantsand software development centres – it’s an excellent fit.”

Today, Tokheim has over 2,700 technicians across Europe alone. Several hundred DiaLOG systems have been installed globally withhundreds of buses and coaches utilising Tokheim’s vehicle identification system, SmartFuel. Tokheim’s commercial fleet productscan be ordered from any of Tokheim’s 30 direct Sales and Service Divisions from today.

Tokheim launches new Commercial Fleet OfferingThe world’s largest provider of fuel dispensers and retail systems launches new rangeof Products and Services for the Commercial Fleet Sector

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

Alternative fuels such as biofuels are once again generating large debate andinterest on the global stage. Today, EU regulation requires 7%-10% of bio-components in fuels sold. The original goal was for a 10% biofuels share aspart of regular fuel retail sales by the year 2020. However, the new renewableguidelines currently being developed will most likely require a mix of alternative

fuels of 10% by the year 2020 - this would include electric transportation forexample.

We take our environmental responsibilities very seriously and we acknowledgethe part we play in significantly reducing CO2 emissions in partnership with our

clients globally. So what are Tokheim doing to help their clients reach these objectives with regards to Biofuels and what support can we offer in the alternative

fuels sector? Tokheim has invested a huge amount in our development of biofuel specific products and components. Our aim is to future-proof our products so that not only dothey comply with current legislation but also that clients can have peace of mind that theirproducts will be suitable to operate long into the future.

Our recent product developments have focused on our dispenser compatibility with “low blend”biofuels (both bioethanolas biodiesel) within our research programmes. Ourcurrent Tokheim range ofdispenser products is com-patible up to 15% ethanol.For Bioethanol levels above15% and up to 90%, “E85functionality” is availableas an option. This option isalso available as a retrofitkit solution, which can be quickly and professionally installed by our team of field technicians.

The solution is driven by our engineering team’s attention to detail in the process. The hydrauliccomponents are specially designed to deal with bioethanol levels between 15% and up to89%. Under this process:

• The aluminium parts are anodized.• The Zamac parts are plated with nickel.• The filtration is improved (a 25 µm mesh filter in stainless steel).

• The parts which are in contact with Ethanol are designed in stainless steel.

Outside of our commitment to bioethanol and biodiesel, Tokheim has also been extremely active in other alternative fuel sectors. We have partnered with our

customers to provide Hydrogen, LPG and CNG dispensers throughout Europe. Othersolutions such as our AdBlue dispensers have proven extremely popular with both

our multinational and independent customers. We are also conscious of beingable to provide our clients with future technologies such as electric vehicle

chargers – we launched the Tokheim Electric Vehicle Charger at Automechanika in 2010. We have recently completed a detailed study

of the alternative fuels marketplace that we intend to share with ourcustomers later this year.

Alternative Fuels Products

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• Can be blended with Gasoline (e.g. E10, E85)• Hygroscopic (attracts water), thus is highly

corrosive• Reacts with elastomers and steel, thus impacts

on material compatibility• Alcohols are solvents frequently used as

cleaners• Ethanol will dissolve deposits in fuel tanks and

fuel lines. This requires improved filtration and more frequent filter cleaning or replacement

• E85: different summer and winter characteristics

• Winter: lower Ethanol levels (55 to 75%) to avoid “cold start” problems

Bio-ethanol Characteristics

• Can be blended with regular fossil diesel (B100)

• Better ignition and combustion characteristics• Attacks certain rubbers, elastomers and paints• Multiple ‘feed stocks’ possible:• Rapeseed: which can generally meet the

FAME standard (EN14214, used e.g. in Germany for B100)

• Animal fat, vegetable oil: cannot meet the FAME standard, because of their poor performance at low temperatures.

• Biodiesel has less favourable cold flow properties compared to conventional diesel.

• It has a lower energy density than diesel which requires larger fuel volumes (by ~8%)

Bio-diesel Characteristics

5

Tokheim Italy is pleased to announce that it has been awarded the maintenance contract by JCIfor the Shell network of service stations in Italy. The new contract will run for the next threeyears and extends a partnership that dates back to 2005. Tokheim Italy will be responsiblefor the maintenance of equipment on around 1,100 Shell service stations across the country.

Tokheim is one of Italy’s largest providers of fuel retailing equipment and services. Headquartered in Asti, the Company has 300 support staff nationwide. Fabiano Clerico, General Manager of Tokheim Italy, says, “We are delighted to have retained the maintenance contract for the next three years. Service and Maintenance is an integral part of our businessand the award of this contract by JCI confirms that our support network is one of the mosttrusted in the industry. We have been responsible for looking after the Shell network of stationssince 2005 and we are fully committed to achieving an excellent level of service for our client.”

Tokheim has made considerable investment in its personnel and service technology over the last number of years. Service techniciansare trained to a high level across the group sharing best practice techniques. Tokheim installation teams carry out the installation ofall dispenser equipment in Italy, ensuring a high level of competence and consistent safety standards when commissioning a site.

Clerico highlights that the Company has grown considerably over the last five years with the investment in people key to this success.He says, “Tokheim’s performance in Italy has been very encouraging; we have more than doubled our sales since 2006. The successhas been based on delivering products that our clients clearly value, and on developing long-term relationships with our customers.Today we provide a simple yet effective strategy of supplying dispensers, systems and service. We are able to manufacture andsupply the equipment; install it professionally in line with strict health and safety requirements; and service the equipment throughoutits life cycle. In addition it’s not just Tokheim equipment that we support – we have developed a considerable amount of experienceand expertise in servicing third party dispensers and retail solutions.”

Tokheim Italy retains Shell maintenance contractJCI awards Tokheim Italy contract for maintenance of 1,100 Shell Service Stations

Tokheim has a long-standing commitment to a culture of safety within the organisation. This year alone Tokheim has received awards for safety in Germany and France and a record accreditation result for HSSE in the UK.

In April, at a BP awards ceremony in Bochum, Germany, Tokheim’s Markus Raquet picked upthe award for “BP Europa SE Safety Award 2010 for outstanding safety performance”. Markus,who is Head of Electrical Department at Tokheim Hockenheim, received the award from Mr. Gary Dodds (pictured right) at the event on April 21st.

Earlier this year, Tokheim France was acknowledged for its "Safety Innovation" by Shell. The award relates to the use of automated management of risk situations through PDAs by Tokheim technicians. The initiative allows for greater traceability, facilitates better feedback toand from the technicians and considerably reduces processing time.

In May this year, Tokheim UK was rewarded for excellent strides in compliance and best practice in the British fuel retailing industry. The Company passed the BP HSSE Accreditation Audit, carried out by SMTS, with a score of 95.4%. It ensures that Tokheim is re-accreditedonce again to work for BP in the UK.

Tokheim works to the highest professional standards and the field of health and safety is an integral part of our business. We take care ofthe health, safety and security of our employees at their work place and when they work for our customers at service stations. Our approachvery much depends on the systematic identification of hazards and risks and working to reduce their severity to an acceptable level for workto take place safely.

Safety Awards in Germany, France and the UK

Markus Raquet & Gary Dodds

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

Tokheim held its Global Sales Conference in Paris on May 30 to June 1st. The 3-dayevent saw 100 delegates from 30 countries converge to share ideas and showcase Tokheim’s latest products and services. Presentations were delivered on a diverse rangeof topics from manufacturing processes right through to developments in the alternativefuels and electrical vehicle charging markets. In-depth presentations on payment technology and Tokheim’s TQC calculator gave a clear indication as to how the Companyis leading the marketplace for innovations that deliver real value.

Bill Arundel, Tokheim Group Sales and Marketing Director, says, “It was a very successfulevent. We had delegates from all corners of the world in one central location sharing theirideas and outlining the unique requirements of their customers. We had smaller workshopseach day to ensure that we used our time effectively to explore the challenges that our customers face. The event also provided a platform to show our latest solutions that wefeel will deliver added benefits to our clients. The new products included our

SmartFuel vehicle identification system; SafePay, a closed cash handling system; avery impressive new security product, Tokheim EYE, plus our recently launched

commercial fleet package. We also had some very exciting news in relation to upcoming payment, POS and media products that we will be sharing with the

market over the next several months.”

Global Sales Conference held in Paris

Tokheim is pleased to announce that Fuel POS has been selected by Shell Brunei.Tokheim’s Fuel POS and back-office solution, Flow, will now be rolled out across

the company’s network of 39 stations after the completion of a successful 6-monthsof field-testing. The roll out is planned from June 2011 supported by Tokheim’s locally

appointed agent, Falah-Tek Sdn Bhd, who will be responsible for the installation, commissioning, and support of

the Fuel POS and Flow back-office system. Shell Brunei is

a joint-venture between the Government of His Majesty the

Sultan and Yang Di Pertuan Of Brunei and Shell Overseas Holding Limited.

6

Shell Brunei selects Fuel POS and Flow Back-Office

7

Tokheim is pleased to announce a new partnership with Gunnebo to provide a closed cashhandling system to the fuel retailing market. SafePay - a unique closed cash-handling system that makes it easier, less expensive and much safer to handle cash in the retailenvironment. Easily integrated with Fuel POS, SafePay allows retailers to continue to accept cash as payment, but without it being exposed in the store or handled by employees. SafePay offers intelligent security, protecting against fraud and theft, eliminating unexplained cash discrepancies and saving time in the Back-Office.

Cash is still used in approximately 60% of all purchases on European forecourts. Closed cashhandling systems such as SafePay provide a number of key benefits including improving cash-flow, allowing cashiers more time to engage with customers, reducing cash handling administration, an improvement in the cash in transit process, plus an overall reduction in fraud.

SafePay Business CaseBy taking an example of a medium-sized service station, it is

clear why these types of solutions are becoming increasinglypopular, particularly in Europe. Recent research suggests‘Shrinkage’ accounts for around 0.5% of overall turnover inthe fuel-retailing environment. That’s a potential loss of€25,000 per annum that could be reduced through SafePay. A robbery costs €10,000 on averageoutside of the sum stolen due to sick days, increased staffing, store closures plus a reduction in salesin the immediate aftermath. This sum of course does not take into account any of the traumatic implications for staff and customers around robbery - Closed cash handling represent one of the onlysolutions that can help eliminate the chances of robbery. SafePay also has a knock-on benefit of reducing the number of Cash in Transit collections by almost a half. For many service stations this

would represent a €4,500 saving per annum. Additional savings in the reduction in cash reconciliation and the floats would save an additional€3,000 in labour costs over the course of the year. In effect, an average service station (without a robbery) would expect to see a savingof €32,500 per year with the introduction of a closed cash handling system.

SafePay launched to help reduce cash lossesin the service station industry

SmartFuel, launched at Automechanika at the end of 2010, has quickly establisheditself as the ‘must-have’ application for both the retail and commercial fleet mar-

kets. The vehicle identification system hasbeen chosen for projects in four countries in Europe, underlining its ability to deliver practicalbenefits to fuel retailing, transport, and commercial fleetcompanies. SmartFuel has been successfully installed in the UK,Italy, Lithuania and The Netherlands. SmartFuel is Tokheim’s automated refuelling system that incorporates fuel

payment based on vehicle identification. Wireless, cashless, cardless, and paperless,SmartFuel provides a revolutionary refuelling solution that aims to eliminate fraud and provides an

excellent management tool for fleet and oil companies.

SmartFuel install base continues to grow

News Products

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

Unmanned ServiceStations in Ireland areno longer a pipe dream.They’re here and theyare set to revolutionisethe way motorists refueland the way fuel retailersrun their businesses. Changes to draconian legislation at the end oflast year have opened upthe way for forecourt businesses to develop the unmanned model in close consultation with their local fire officers.Tokheim, one of the world’s leading manufacturers of fuel dispensing and retail automationequipment, has been a pioneer in developing the technology across Europe. Its local division,Tokheim Ireland, is pleased to announce that it has partnered with GreatGas to launch the firsttruly unmanned station. The site not only sells petrol and diesel 24 hours a day, it also sellsfood and drinks via an automated vending system; all of which is monitored by CCTV and environmental software solutions.

Paul Farren, Tokheim Ireland, General Manager says, “It has taken a lot of hard work to getto this point. We have been in consultation with the banks, credit card companies and the le-gislator to help provide a viable unmanned solution. Working closely with our customer, Gre-atGas, we developed a solution that is not only profitable but one that is safe and secure forthe public. This all culminated in the local fire officer giving the go ahead for the first fully unmanned site of its kind selling petrol and diesel.”

The first unmanned service station opened at GreatGas, Old Airport Road Service Stationin Santry Dublin 9. One of the key factors has been the change in law regarding the dis-pensing of petroleum on an unmanned site in late 2010. GreatGas then liaised withthe local Dublin Fire Officer who has approved it as the first site in Ireland to sell petroland diesel fuel unmanned.

Ray O’Sullivan, Managing Director of GreatGas, explained, “We’re of course delighted to be the first to launch this concept in Ireland. Our philosophy is quite

clear – reduced fuelling times, overheads and fuel prices resulting in more happycustomers. Safety and security is paramount on the site; we have 24 hour

monitoring via CCTV and a security firm, as well as the latest environmentalmanagement systems on site. People cannot drive off without paying

for the fuel as payment is first authorised by the bank on their debit or credit card.”

Unmanned gets green light in IrelandUnattended service stations open

for petrol and diesel

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Case study

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So how does Tokheim’s Unmanned solution work?

Tokheim has developed this solution already across Europe, with an estimated20,000 forecourt payment terminals across the continent. Farren says, “We always said that what differentiates Tokheim Ireland as a business isthat we can develop our global products in a way that’s right for our markethere. In partnership with our R&D teams in the Benelux we were the first innovators of EMV or ‘Chip and Pin’ outdoor payment in Ireland. Because ofthe research work done elsewhere we now have PCI compliance until 2020– that means the products we sell today are future-proofed for tomorrow. The Tokheim Group has been providing a total solution for unmanned stationsfor years – we’ve developed this expertise to suit the marketplace here so that all local legislative, compliance and connectivity requirements are satisfied.”

Tokheim provides a complete solution to the station from assistance with legislative paperwork, right through to the installation and servicing of all theequipment. On the GreatGas site, Tokheim supplied its Quantium dispenserswith integrated payment terminals. It is a beautifully engineered multiproduct dispenser that is packed with features such as Tokheim’s Crypto VGApayment system. The Crypto VGA is the industry’s only touchscreen payment solution that clearly guides the customer through the complete transactionprocess. Tokheim controls all fuel retailing operations via a central forecourt controller – this is the heart of the operation. It controls the environmentalsystems, links to the CCTV solution and also allows for the pole sign to be changed remotely.

What are the Benefits of Unmanned?

GreatGas aims to roll out this model across the country in the coming year. The new model not only allows motorists to fuel quicker without havingto pay at the shop but it also has the added benefit of reduced overheads for GreatGas who then pass this on to their customers. In addition, theSantry station is open 24/7 365 days a year which is very convenient for early/late flights to and from Dublin airport as well as for those customersfilling up before returning their rental cars. Another unforeseen benefit for parents is that they can keep an eye on their children at all times and don’thave the hassle of having to take them out of the car just to pay for fuel.

Farren says that Tokheim are currently working with a number of other clients to develop the unmanned solution elsewherein the country. He says, “We’re quite far down the road with one of Ireland’s largest oil companies in launching

a similar type of concept across a number of their sites. What is also very interesting is the conversationswe’re having with dealers who are looking at using this concept during the night so that they can remain

open and selling fuel 24 hours. We’ve had many enquiries from small service stations on the brink ofclosure; they can see that this is as a business model could potentially save their business.”

Unmanned is not for everyone though?

So what about stations who are making all their money from their shop, why should they care aboutunmanned. Farren says, “they shouldn’t care about unmanned, but they should consider

pay@pump.”

As the Irish forecourt network continues to shrink, pressure on the remaining sites will undoubtedlymount and motorists will face increasingly long queues unless retailers install more outdoor payment

systems. Farren says ,“For motorists, a very busy site with a successful shop can have forecourt congestionwhich reduces the opportunity to sell fuel because people are parking at the pump and going into the shop, which

keeps the pump occupied. By using technology to complement their business, retailers can reduce congestion to give those customers in a hurry aconvenient option, and the retailer can focus on serving those customers who want to spend time in the shop. Fast lanes dedicated to pay@pumpis also a simple but effective way for busy sites not to have customers driving away because their forecourt is jammed."

For more information Tokheim have set up a special interactive 3-D section that guides you through a fully equipped site http://www.tokheim.ie/forecourt.html

Ray O'Sullivan (GreatGas), Paul Farren (Tokheim) and John Hurley (GreatGas)

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

Tokheim and Shell begin GSSPdeployment in Norway

Tokheim, chosen by Shell as a one of the global suppliers implementingthe Company's Global Site Systems Programme (GSSP), has begun its

rollout of systems in Norway. As part of this global project, Tokheim is supp-lying POS software and the Indoor Payment Terminals, Outdoor

Payment Terminals, as well a Forecourt Controllers with an Electronic PaymentServer - eCIS including its associated hardware.

Helene Ziese, Key Account Manager at Tokheim says, "Tokheim's Fuel POS solution was successfully developed to meet the local requirements in Norwayas well as Shell global standards. What sets Fuel POSapart is the level of integration with other systems on

a forecourt, combined with a high level of security andsophistication in its host services and data communication

platform. The EPOS is one of the sectors most advanced solutions, providing additional,specialist functionality such as forecourt control, wetstock management, integrated CCTV,C-store management plus advanced loyalty and marketing programmes."

"The Norwegian network we are supplying this solution to will be benefiting from thelatest technology in outdoor payment. The Crypto VGA has the highest security standardsin the industry and it was the first terminal to be compliant to PCI UPT POI V3, which isvalid until 2020. The system is remarkable as it has a revolutionary touchscreen interfacethat provides an extremely dynamic and user-friendly experience for motorists."

Alongside the supply of the systems, Tokheim is also providing Level 3 support on this project.

In the Spanish market there are about 1.500 Cooperativas Agrícolas. These are groupsof smaller (agricol) companies that work together to optimise on cost structures.Some of these companies also have shared networks of stations on which both Cooperativas Agrícolas members as well as the general public can fill their vehicles.

Over the course of the last year, Tokheim Spain has successfully started the introduction of Tokheim systems on these sites. Typically, Tokheim supplies our customer with forecourt controllers as well as outdoor payment solutions.

The payment solutions have been certified to accept all major credit and debitcards in the Spanish market as well as the Agricole Diesel cards and third

party fuel cards.

The flexibility of the system and configuration possibilities have provento be a good starting point for further growth of Tokheim systems

in the segment of fuel delivery addressed by the Agricole Cooperativas.

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Spain and Cooperativas Agrícolas

Focus on

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At the end of February 2011, at the International Forecourt and Fuel Equipment show, Tokheim releasedtheir new Flow Web product to the UK dealer market. It was met with a very positive reception andthere are now over 100 stations subscribing to the service.Flow Web is a secure, real-time data warehouse that allows petrol retailers to access their company-wide sales and margin data from any internet-enabled device. It provides powerful web-based reportingfunctionality along with real-time alerts to help retailers monitor the performance of their businessesmore effectively.Flow Web is able to form a lightweight head office system out of stations that run different systemsplatforms and it can also provide industry wide reporting and benchmarking. Of its many features,these are two of the most important for the UK dealer market.Flow Web is a subscription service which allows customers to set up their stations themselves and then download all of the necessary training documents. This leads to a very low cost of deployment and both the business model and proposition haveproved particularly popular with the premium end of the UK dealer market.

Flow Web attracts over 100 UK stations

Tokheim is pleased to announce new EMV certification in both Spain and the United Kingdom.The certifications cover Tokheim’s indoor solutions, Crypto IPT and Fuel POS, and the

outdoor payment system, Crypto VGA.

In Spain, Tokheim successfully completed the approval process with Crypto VGA forthe acceptance of EMV Visa and Mastercard. Based on the Spanish EMV protocolPUC Tokheim implemented individual links with all three Spanish processors: 4B,Euro6000 and Sermepa. These processors are linked to the Spanish banks, which

means that any customer in Spain can be linked to their bank. This equates to an almost 100 % coverage for outdoor EMV bank card acceptance in the country.

In the UK, Tokheim recently acquired an additional American Express EMV certificate for boththeir indoor and outdoor chip & pin solution. Previously Tokheim has achieved successful APACS approvals in the UK for EMVVisa and Mastercard acceptance. 99% of all major credit and debit as well as fuel cards can be accepted through the systemsof Tokheim now that all these approvals are in place.

Kurt Dillen, General Manager of the Tokheim Systems & Electronics Business Unit, says, “The purpose of EMV certification isto ensure interoperability between EMV cards, terminals and the authorising and switching host systems, not only within agiven market but internationally. By having EMV certification for our Fuel POS and Crypto VGA systems, Tokheim are delivering this interoperability for our customers. The latest certifications mean that clients selecting our systems have a securesolution that is future-proofed for years to come.”

EMV certification is an extremely important factor in selecting the correct POS and payment supplier. According toAmerican Express, “The card industry has a strong interest in certification to uphold the following tenants of theindustry: 1. Delivering confidence to merchants and card members that transactions by chip and pin (EMV)

will work as expected. 2. To deliver interoperability so that cards issued in one part of the world successfully complete transactions in POS terminals or merchant POS

systems in another part of the world. 3. To provide future proofing for the card issuer.”

Tokheim achieves new EMV certifications in the UK and Spain

June

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D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

For any further information and detailed contacts for eachcountry, please visit our website at

www.tokheim.comor e-mail us at

info@tokheim-international.com

Tokheim News is published by TokheimMarketing Department

Editors : David MacHale, Iffet Yazici Articles : Patrick Berthon, David MacHale, Helene Ziese,

Anahita Gignoux, Remco Rengers, Fergus Heading, Peter Van Nauw, Keith Carsley, Maarten Debusschere,

Josef Hündgen, Bun Seng Ung, Marjan Aernouts

Trade shows organised by the industry are the occasion for us to meet you, our customers, and introduce our latest innovations that will allow you to operate yourbusinesses more efficiently.Since the beginning of 2011, we have attended the following shows and launcheda number of exciting new products:• Autozum in Salzburg, Austria: We showcased our whole fuel dispenser and

retail automation systems integrating with the most advanced options.• IFFE in Birmingham: We presented, for the first time, the Tokheim Eye

surveillance system.• AutovakRAI in Amsterdam: We launched the SafePay cash handling solutions

and SmartFuel vehicle identification systems.• SITL in Paris and Commercial Vehicle Show in London: The introduction of

our latest solutions for commercial fleets.• Petroleum Istanbul: In partnership with our newly appointed distributor

Asis, we announced our return in the Turkish market with our Quantium range of dispensers.

Contact details• Corporate Headquarters EuropeTokheim Group SASParis Nord 2 B.P. 670405, rue des Chardonnerets95912 Roissy C.D.G. Cedex - FrancePhone: +33 (0)1 49 90 77 00 Fax: +33 (0)1 49 90 77 77

•Naples, Oil & Nonoil

Italy 25-26 September 2011

•Kortrijk, Trailer 2011

Belgium 25-29 November 2011

•Birmingham, EuroBus

UK 1-3 November 2011

•Bern, Transport CH

Switzerland 10-13 November 2011

•Paris, Cartes & Identification

France 15-17 November 2011

•Lyon, Solutrans

France 29 November-3 December 2011

Dates for your diaryWe will be delighted to welcome you, our customers,

on our stand at the following industry events:

We like @TokheimGroup!

Tokheim has launched 4 social media platforms tohelp engage with our customers. You can follow us on twitter @TokheimGroup, facebook.com/TokheimGroup, youtube.com/TokheimGroup andlinkedin.com/company/Tokheim.

Trade shows